# ITRAK 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ITRAK 365 the right Safety Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136716/ITRAK/reviews --- ITRAK 365 4.6 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of ITRAK 365 Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleavon E. Director of HR & Manager oh Int. HSE Mining & Metals Used the software for: Less than 6 months ### "Great product and awesome service" October 5, 2022 5.0 Very happy Pros Very flexible tool with exceptional customer service. Cons Best practices would be helpful the tool ids ver flexible. Reason for choosing ITRAK 365 The architecture matches ours Review Source GB George B. Safety Superintendent Projects Mining & Metals Used the software for: 6-12 months ### "Ease of Use" October 4, 2022 5.0 The ITRAK team have been great to work with, \[SENSITIVE CONTENT\] are very quick to respond and help resolve questions on the software Pros I find it easy to use and also easy to train the supervisors on the system. Also using feedback from the supervisors, the ITRAK team has been very helpful in teaching our team to customize our forms. Cons Some aspects of the software cannot be customized Review Source RF Riccardo F. Business Process Manager Construction Used the software for: 2+ years ### "Customizable but, some limitations" August 17, 2017 3.0 It manages our HR and Safety systems Pros The software is customizable and does work well for certain applications. Our use case scenario is a HR and Safety management system. Cons Several limitations with this software exist. It is not able to integrate with many ERP systems and the interface is not very aesthetically pleasing. Review Source MM Michelle M. Quality Assurance Administrator Paper & Forest Products Used the software for: 2+ years ### "Processing audits" February 2, 2023 4.0 Pros I like that it's easy to find data for companies. Cons I didn't like that this program couldn't talk to the other program we used for sending data to our clients. Review Source VR Verified Reviewer CFO Non-Profit Organization Management Used the software for: 2+ years ### "ITRAK transformed how we worked." November 30, 2022 5.0 ITRAK has transformed how we work, making us far more efficient and consistent. We are more responsive to clients and have improved reporting, Pros Improved our efficiency and consistency. Cons Speed early in project but resolved now. Review Source Adam Y. Surveillance Supervisor Hospitality Used the software for: Less than 6 months ### "Much better than what we are currently using" October 26, 2017 5.0 Reporting Analytics, Profile roles, more security. Pros Analytics, being able to track every aspect of our reporting and logging mechanics. Being able to monitor what each individual is doing. Cons Data entry, adding regular visitors without being able to import csv file from other systems we use. Review Source JB Joshua B. Security Supervisor Security and Investigations Used the software for: Less than 6 months ### "Coming from an outdated system IView is like a breath of fresh air in this technological world." October 27, 2017 4.0 This software makes the tracking of everything that goes on in the Casino, from the Security side of things, much easier and understandable. It is much more user friendly. Pros There are so many features in this system! It seems like there is a feature for everything that you may need to do. Not only that but all of the features connect in a way that makes progressing situations easier to evolve with the documentation. In a business, such as a casino, we come into contact with thousands of customers a day. This system will make it a thousand times easier to keep track of the ones that we need to, in any way that we need to. All in all this system is a step towards keeping our customers, assets, and employees safer. Cons There are so many features that it is hard to just jump in and start using this software right away. There is training that needs to be done and it will take a bit of time to get used to and phase out our outdated software that we are using. This is really the only con that I see. But to help with that we had a representative down here to train the departments using the software! Review Source JR Justin R. Information Security Administrator Entertainment Used the software for: Less than 6 months ### "Exceeds expectations on a daily basis. This Software has replaced our entire Security reports." October 12, 2017 5.0 This Software has allowed us a one stop shop for all out security needs as far as reporting and incident tracking, it is a powerful tool that has completely changed the way we do out investigations and reporting. I recommend this to anyone who has difficult with reporting. Pros This Software has absolutely changed the way we do Security reporting, it allows us to track all security events on our property and keep our employees and patrons safe and security. This allows us to cross reference old and new incidents with past and present patrons as well as notice trends and events that might warrant further investigation. Review Source TL Taylor L. Talent Acquisition Specialist Computer Software Used the software for: Less than 6 months ### "Great Safety App" October 13, 2022 5.0 Great experience, it is the easiest was to track and report safety concerns at the office. Pros It’s is very easy to use, and very convenient Cons I have not had any issues with the app Review Source Response from ITRAK 365 October 19, 2022 Great to hear! We pride ourselves in the end user being able to track data in the most convenient way possible. Whether mobile, tablet, computer or using our solution in Microsoft Teams, we just want your organization to get the full picture in the reporting dashboards. Have a great day! VR Verified Reviewer Personal Banker, Business Advocate, Wells Fargo at Work Advocate Financial Services Used the software for: Less than 6 months ### "Reliable and useful" October 27, 2017 5.0 Pros we use this for surveillance and security and I love how customizable it seems to be. its pretty easy to use and set up (which is awesome to explain to our non tech people) Review Source TP Tim P. Regional Security & Emergency Manager Used the software for: ### "This product made our reporting complete in all aspects for the first time ever." July 8, 2015 5.0 The software was easy to use and learn. It allowed for the addition of all types of media to make a complete report of any type of incident. I really like the feature that allowed other departments in our business to use this application to track their own incidents and then they could share the ones that corresponded with our security department. In all the products out their iTrak was our chosen product. Review Source PN Paul N. Security Supervisor Used the software for: Less than 6 months ### "The IView training was a lot of information in one class but was very informative, thank you " October 27, 2017 4.0 Pros I like most about the system is that how it breaks down each citatory for issue that may or may not accrue Cons I thought that it had a lot of info for how easy the system looked to use and that it was a little difficult to navigate through Review Source Similar Products Featured ## Related categories [EHS Management](https://www.capterra.com/ehs-management-software/)[Quality Management](https://www.capterra.com/quality-management-software/)[Safety Management](https://www.capterra.com/safety-management-software/)