# Call of Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Call of Service the right Field Service Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136718/Call-of-Service/reviews --- Call of Service 4.6 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Call of Service Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Marketing Used the software for: Less than 6 months ### "Excellent so far!" May 24, 2018 5.0 Pros The simplicity of the product is a huge plus for us. I know this is a subjective thing but it's not bogged down with features and for us it has just what we need. The mobile app is specifically for the field worker (admins can log in to the mobile site). For us this is huge b/c with our previous solution there was a single app for field workers and admins, and even though you could control things with roles/rights, both workers and admins saw essentially the same interface. Less than ideal. We want our field workers focused and need the app to be super simple for them to quickly and easily use to get the job done. Integration: perhaps the biggest things for us. Nearly all similar solutions had zero or nearly no integration beyond accounting (Quickbooks, etc) and payments (Stripe, etc). Call of Service has those and also Zapier integration, which of course opens it up to hundreds of integrations. While the Zapier integration is very basic at the moment they are actively building it out and we've been assured that a robust offering is around the corner. Support: so far has been fantastic. Very fast, helpful support. They seem to genuinely care about their customers. Cons No cons really to speak of for us. So far we are extremely happy. If something changes I'll see about updating this review. Review Source PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "The Vibrant Approach for Business Services " May 2, 2024 5.0 Pros The handling for community services and instant response is something the program has performed Cons There is a robust way of creating an immediate response Review Source DERRICK F. OWNER Used the software for: ### "good software user friendly" September 15, 2015 4.0 CONS: DIFFERENT TIME ZONES, NO MOBILE APP THEY SAID THEY ARE WORKIN ON IT. PROS: USER FIRENDLY, IF I HAVE A QUESTION THEY ANSWER MY QUESTION WITH THE HOUR, FRIENDLY STAFF, IT IS A COMPANY THAT YOU CAN GROW WITH BECAUSE I SEE PROGRESS BEEN MADE, IF I SUGGEST SOMETHING THAT I FEEL THAT WILL MAKE MY BUSINESS RUN SMOOTH THEY DO IT IF THEY CAN WITHIN A TIMELY MATTER. I HAVE TRIED OTHER SOFTWARES AND THEY ACTUALLY SOMETIME DOUBLE BILL CUSTOMER Review Source SA Soubhi A. Used the software for: ### "Simple & Easy" March 20, 2017 4.0 After trying out several different platforms for my business job scheduling I found Call of Service a very simple and easy platform to work with. The structure of both the App version and Admin Panel are easy to navigate through which is a bonus when you have to enter information from a client who is on the phone. Time is money and a waiting customer on the phone becomes annoyed if kept on the call for too long while you try enter information they will hang up and go. There is no need to jump between 2 pages to alter the Service Items information as they can be directly edited on the job card and any edited information will reflect the invoice. I was amazed how quickly the updates to the program were, as any suggestions I made to the support team were implemented (other companies told me that they can't make changes or it will cost too much to customize). My techs in the field love the simplicity of the field App and have been happy with how simple it is to use. The Admin Panel is also very simple to use everything is in front of you, a bonus is all unscheduled jobs appear on the the side as default (when logged into on the computer) when you go to the Schedule page (on other platforms you need to select this every time you go into the schedule page) this is handy as it reminds you of the jobs waiting to be scheduled. Call of Service has streamlined my bookings and job allocations and has given me more time to do productive work. A few features that would make Call of Service even better is when it can integrate with accounting software (apparently it is in the pipeline). This feature will make invoicing a breeze while sending all the invoice information to my accounting software. \*\*Tip don't signup with any company until they let you try a trial version of their platform system as they promise their system can do many things and say they can customize the product to suit your business, but then say it is limited when you sign and get to use it!\*\* Pros Easy to use, support was always there even when using the trial version Cons No accounting integration Review Source CM Con M. IT Consultant Computer Software Used the software for: 6-12 months ### "Great, simple to use, very intuitive application" May 23, 2018 4.0 The customer support has been excellent. Extremely fast responses from the developer. Pros It is easy. Once it is set up and configured properly, any non-technical person can figure it out. It really is that easy Cons It lacks certain features. No Inventory, No integration into accounting software. Very limited in customisation without paying for it Review Source DR Danny R. Chairman Used the software for: ### "Great but very slow" September 20, 2015 4.0 The system is great, but very slow. To refresh takes ages. We have very fast fibre internet here and its slow with this so I don't know how anyone else gets on. I would say this is a major issue, its one of those things that you just don't need, you make your systems more efficient, but then deal with the system (that is supposed to make things be more efficient) being very slow, it kind of defeats the point a little bit. But as I said the system is perfect for us, but its frustratingly slow :( Mo is a good guy and the Customer service seems very good, we haven't had to deal with them too much as its very intuitive. So, this should be seen as constructive because you have a good system but it needs to be more responsive. Thanks Dan Review Source Response from Call of Service November 7, 2015 Thanks for the constructive criticism. We have evaluated the performance of the system and enhanced the overall performance and response time. ET Etim T. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "We've tried quite a few software's." May 19, 2017 4.0 Pros Ease of use, Ability to schedule jobs that are continuous, Invoice creation, ability to create reports of jobs done or any other report. It is a very good system, easy on the eye, unlike some other softwares that contain so many features they look clustered. Cons One thing i would love to be added is the ability to tick a job as done and not needing to click on start and finish. Review Source AD Alexandrea D. CEO Media Production Used the software for: Less than 6 months ### "Superior Customer Service!" June 30, 2017 5.0 Ease of use to customize this product for our own business. It allows our users to be dispatched and tracked . Pros Help when I need it; and the system is very easy to use! I don't like reading instructions because I like figuring things out and when a software company supplies software that is intuitive enough that I don't have to read the instructions, I'm very happy. Review Source MS Mohisin S. General Manager Used the software for: Less than 6 months ### "Excellent Service Nice cooperation from MO" August 2, 2018 5.0 Pros Scheduling and time management excellent and increase of operator productivity and GPS integration was amazing. Cons Sometimes server slow but its OK. Need payroll and petty cash expenses to be added in to the same software in future for great help. Review Source PP Pam P. Office Manager Automotive Used the software for: Less than 6 months ### "In a word "EASY". This is the most user friendly program I think I have ever used." March 5, 2018 5.0 A definite time saver Pros The ease of use and the fantastic support. This program really is a one stop shop for our business. Instead of using several programs we can create and schedule jobs in no time at all. Review Source AW Ana-Lisa W. Office Manager Consumer Services Used the software for: Less than 6 months ### "The best software we used so far to manage our pest control business" December 13, 2016 5.0 We have been using this software for over 2 years now and we could not be happier. Very easy to use, keeping track of all our jobs and customers. Very friendly and responsive support Review Source DO Dean O. Sales director and operations manager Marketing and Advertising Used the software for: I used a free trial ### "Out of the box field service software with no set up fee" February 28, 2019 5.0 Very good and easy to use solution. Pros Extremely user friendly, gives most of the most useful and necessary functionalities in a FS software. Cons Would love if it had automated lead tracking like Service titan. Review Source NM Nathan M. Used the software for: ### "A great platform for your business " January 10, 2017 5.0 I use Call of Service on a daily bases and it works great for keeping every job on track and in order it is very easy to use. You can have multiple fields for use such as sales, services, installs, and so on. We love it. Review Source SS Shana S. Admin Manager Used the software for: ### "Awesome Software" October 8, 2015 5.0 The software is extremely user friendly yet powerful and affordable. It helps us keep track and manage all our customers and our staff's jobs. Data can be exported very easily as well. Customer support is great too. Review Source OH Osama H. Call Center Manager Used the software for: ### "it was very easy to use and adopt , i need it to schedule tech visit for our customers and its gr8" November 9, 2015 4.0 The good is easy the drag and drop and integrated Functions , the bad is i cannot see the job sheet fully detailed or customized as i wish Review Source MK Mostafa K. Owner Used the software for: ### "The best software we used so far" October 22, 2014 5.0 It manages our pest control business. Very easy to use, keeping track of all our jobs and customers. Very friendly and responsive support. Review Source TL Tracey L. Office Manager Used the software for: ### "Simple to use and efficient." September 15, 2015 4.0 Software is wonderful for the price. Easy to use and any issues i have had are answered in a timely fashion and courteous manner. Review Source CK Constantin K. System Manager Used the software for: ### "We are using this product for our field workers schedules." June 7, 2016 5.0 Great tool, easy to setup and use. Very effective product for scheduling needs. Mobile friendly. Review Source BT Binu T. Business Owner Information Technology and Services Used the software for: Less than 6 months ### "null" February 8, 2017 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.