# Page 2 | Reftab Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Reftab the right Maintenance Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136727/Reftab/reviews

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Reftab

4.7 (136)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 2 - Reviews of Reftab

## Showing most helpful reviews

Showing 26-50 of 136 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Richard K.  
Film Technician  
Higher Education  
Used the software for: 1-2 years

### "Usable but needs a new update."

March 5, 2026

3.0

Reftab is okay; it gets the job done, but it has a few bugs, such as a restocked kit that will not update and will remain overdue.

Pros

It's easy enough to use, but it would be helpful if a training session or a user manual were provided.

Cons

User interface is a bit clunky, we seem to have to navigate across all regions of Reftab to find certain assets. Pressing the back button doesn't take us back by one page, but to the homepage itself. This is time-consuming and frustrating. Reftab claims that the accessories are not bookable even if they have recently been cancelled or have no bookings, it will not be bookable. A Store Desk would be helpful such as what SISO offered with the barcode scanning.

Switched from

[SISO](https://www.capterra.com/p/97211/SISO/)

They were not creating new features that we needed. The software was buggy and forgetful.

Review Source

Response from Reftab

March 6, 2026

Thank you for sharing your feedback. We’re glad to hear the platform has been helpful overall and appreciate you pointing out areas where we can improve. Reftab includes a "Store Desk" equivalent that can be accessed from the Loans page or through Settings &gt; Kiosk, making it easy to scan items for check-in and check-out. If accessories or kits appear unavailable after being restocked, the item may still need to be checked back in or updated in the system so the platform recognizes it as available again. For training, we do post guides and manuals on our FAQ pages and work to keep them as up to date as possible. We’re also launching webinars and monthly Q&amp;A sessions with our team to provide additional help. If you’d like assistance, click the “?” icon in the top-right corner to contact our support team. We’d be happy to walk through your workflow and help make sure everything is running smoothly. Thanks again for your feedback and for using Reftab.

AP

Ari P.  
Senior Film Technician  
Higher Education  
Used the software for: 1-2 years

### "Best rental software ive used but needs improvement"

March 4, 2026

3.0

Pros

The interface is easy to use and the layout and look of it is well designed, it's easy to read and figure out where everything is

Cons

It's quite buggy, often doesn't let you check out kit reservations without a detailed explanation to why, just says "asset loaned out already" or "asset unavailable" without specifying which asset or user. You cant check kits out if theres too many accessories as it says "accessory limit reached" which is just silly, why put accessories there if you cant use them. You cant directly print a kit list or export PDF from a booking so we can print a physical kit list to help with our prep, instead we have to export an excel file with all the information and then delete the columns that are irrelevant, incredibly time consuming. When it shows the calendar view of booking availability it shows that its booked but you cant just click on the calendar and see the times and user, it just shows their e-mail in the booking which for us doesnt work as its just a student number.

Alternatives considered

[Smarthub](https://www.capterra.com/p/10005969/Smarthub/)

Reason for choosing Reftab

Better user interface on Reftab and easier from a student point of view

Review Source

Response from Reftab

March 5, 2026

Thank you for taking the time to share such detailed feedback. We’re glad to hear that the interface and overall layout have been easy to use and navigate, that’s something we put a lot of thought into at Reftab. We appreciate you highlighting the challenges you’ve run into. The “accessory limit reached” message is typically tied to loan settings that control how many items a user can have assigned at once. If a limit is enabled, it can prevent additional accessories from being checked out once that threshold is reached. Adjusting or removing that limit can often resolve situations like the one you've described. Since you’re managing large quantity kit reservations and workflows, we’d really appreciate the opportunity to schedule a call with you to review your account setup and better understand your use case. We can walk through your account and make sure everything is set up in a way that supports how your team prepares and loans out equipment. We look forward to hearing from you!

TF

Tyler F.  
Logistics Coordinator  
Medical Devices  
Used the software for: 2+ years

### "Reftab is a huge help."

February 27, 2026

4.0

Overall, my experience with reftab has been great. I inherited the task of running it for my company, and it has been a work in progress for us. With that being said, it has been a huge help in the increase of efficiency for the whole company.

Pros

Reftab has given me the ability to keep my large inventory in order. With the large inventory we have a lot of moving pieces and the automated alerts to our employees have been very helpful.

Cons

The only thing that has not been great is the audit system. I was not able to do an inventory audit on through reftab because it seems to only work if you are scanning the inventory. We do not use a scanning system, so I just did it by hand. If there is a way to work around this, I would love to know.

Review Source

Response from Reftab

March 3, 2026

Thank you so much for sharing your experience! We’re thrilled to hear that Reftab has helped you bring order to your fast-moving inventory. It’s especially great to hear that it’s improved efficiency across the company, that’s exactly what we aim for! We also really appreciate the feedback about the audit feature. While scanning is a common method for audits, there are ways to complete audits without a dedicated scanning setup, and we’d be more than happy to walk you through those options to better fit your workflow. Please feel free to reach out to our support team so we can help tailor the process to your needs. Thanks again for the thoughtful review and for all the work you’ve put into optimizing the system for your organization!

AS

Andrew S.  
IT Specialist  
Banking  
Used the software for: 1-2 years

### "Great product backed by a very supportive team."

February 27, 2026

5.0

I have enjoyed using it, it has a lot of quality-of-life features over our previous self-hosted option of SnipeIT.

Pros

I enjoy how well documented it is, usually anything is fixable by looking through the documentation. We also enjoy using our SSO integration to keep it as secure as possible for us.

Cons

I wish it had ticketing built in, hoping this is a feature that is road mapped. Other than this I haven't had any real big complaints besides a billing problem that was quickly fixed.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

Reason for choosing Reftab

They were both cheaper but lacked a lot of automation and integrations.

Switched from

[Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/)

Moving from self-hosted, wanted less management overhead.

Review Source

Response from Reftab

March 3, 2026

Thank you so much for the thoughtful and detailed review! We’re thrilled to hear that the documentation has been helpful and that your SSO integration is delivering the security and ease of access you were looking for. We also appreciate the feedback around ticketing. We understand how valuable having everything in one place can be, and insights like this help inform our roadmap planning. We have been discussing adding a ticketing system internally. While it hasn't yet been added to our roadmap, I wouldn't be surprised if you see a ticketing system in the future! We truly appreciate your support and are grateful to be part of your workflow!

NR

Nurney R.  
administrative IT for IT aspects of development, maintainence, and applications  
Higher Education  
Used the software for: 6-12 months

### "Reftab is Excellent Software"

September 25, 2025

5.0

It is an awesome software and I urge anyone needing inventory or asset management to use this system. It is the best for functionality and for the cost

Pros

Ease of Use Imports assets from an excel file as a CVS. This make data enter a snap. Inventory Management Assset Mannagement Tracks not only who has assets, but the assets availability (i.e., needing repair or functional) also cost, age, maintenance and repair cost. This is great for working with inventory. Last, they have awesome support group. They respond quickly and will provide one-on-one video call to clarify issues.

Cons

Cannot print a list of items in a kit. Cannot convert template kit to kit. Cannot see kits when loan rights are through portal access. Cannot print accessories by category of accessory

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

Reason for choosing Reftab

they did not allowed for kits. It is import to put asset kits together so user know what is required for different events that we host, i.e., presentation, art exhibits, video conferencing, etc.

Switched from

[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

did not allowed for kits. It is import to put asset kits together so user know what is required for different events that we host, i.e., presentation, art exhibits, video conferencing, etc.

Review Source

Response from Reftab

September 29, 2025

Hi Nurney, Thank you so much for your wonderful review! We'd love to jump on a Zoom and talk further about your kit needs. If you have a moment, reach out to support and we'll work to book a meeting.

CP

Cyrille P.  
CTO  
Higher Education  
Used the software for: 1-2 years

### "Reftab in Higher Ed."

October 2, 2025

5.0

We evaluated many SaaS asset management systems and reftab was far above for our needs. The product and support are excellent.

Pros

Reftab is extremely easy to setup and use. Its numerous integrations with MDMs and Entra ID make it a wonderfully accurate asset management and inventory management. The learning curve is easy and the documentation thorough.

Cons

Specifically for our college, we'd love to have a financial area where we can easily upload purchase orders and link them to assets.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/)

Reason for choosing Reftab

Did not meet as many of our requirements as Reftab

Switched from

[WiseTrack](https://www.capterra.com/p/75218/WiseTrack/)

Antiquated, on-prem, no option to electronically verify custody of assets.

Review Source

Response from Reftab

October 6, 2025

Hi Cyrille! Thank you so much for this wonderful review! In fact, we recently released an update that allows files to be attached to assets from the bulk edit screen, making it easy to link POs to several assets at once. Next, we plan to extend the vendor feature, which currently links to software, so it can also connect to hardware too. Your input helps us keep improving, and we’re grateful to have you as part of the Reftab community.

DW

Dan W.  
IT Manager  
Education Management  
Used the software for: 2+ years

### "Excellent, scalable solution that fits any needs"

October 2, 2025

4.0

We've been using reftab for a long time, since it was a fairly new product. New features are constantly being added and pricing has remained steady. Educational discounts are generous ands have ensured our small school has not been priced out of an every growing product.

Pros

Asset management is easy and flexible. Other solutions insist on you buying their QR codes or additional equipment but you are free to decide how you label your equipment. Full customisation of the data makes setup a little lengthy as you are setting up from scratch, however the process is easy and once set up simple to tweak as required. The reports are easy to run and the ability to write equipment off but still track it's whereabouts in the system is a helpful addition. Equipment booking is easy - it can be done with a simple QR code scan on both equipment and staff member, fully customised and accessories added as required/applicable. Returns are also easy - staff can even return their own equipment due to the portal's customisation options (per user if required). Plenty of integrations allow sync with many MDM options, Azure etc. No extra equipment required at this site - everything is handled either by the website or the app, including scanning QR codes. Users can be given different permissions depending on need and single sign on is also possible for extra security.

Cons

Integrations can be a bit clunky and not always automatic. I find nesting department/rooms can be a bit messy. Automatically applying asset numbers works up to a point but when someone changes the pattern (for example skips a number - such as 1052 and skipping to 2000, or starts adding letters) it's not possible to revert to the previous pattern. (starting back to 1053). To get around this we started using the serial number as the asset tag as it can be automatically populated in the app.

Review Source

Response from Reftab

October 6, 2025

Hi Dan, Thank you so much for taking time to provide your feedback. We’re grateful for your continued support over the years and thrilled to hear how Reftab has helped simplify your asset management. Feedback like yours is invaluable and we use it to guide our improvements and make Reftab even better. We’ll never stop improving the platform for our valued customers like you.

NP

Nick P.  
IT Director  
Accounting  
Used the software for: 6-12 months

### "Great product with room to improve "

October 4, 2025

4.0

Reftab is a reliable and cost-effective asset management tool. The equipment signing feature is especially useful, and support is consistently responsive. While integration with Intune is helpful, data input still feels manual and some fields like RAM and processor don’t map correctly. It also lacks visibility into installed software.

Pros

The signing feature for equipment issuance is our favorite. It’s simple, efficient, and keeps everything accountable. The support team is very helpful whenever issues arise. Reftab offers great value for the price, delivering strong functionality without breaking the budget.

Cons

The platform still feels quite manual when it comes to data input. Integration with Intune is helpful, but not all fields map correctly. Details like RAM and processor often don’t come through. It also doesn’t pull software installed on our computers, which limits visibility into our full asset profile.

Alternatives considered

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reason for choosing Reftab

ServiceNow is too costly of a solution. FreshService was missing several key features that Reftab offered.

Switched from

[Lansweeper](https://www.capterra.com/p/126334/Lansweeper/)

We needed a cloud only solution. Lansweeper still required a server on-prem.

Review Source

Response from Reftab

October 6, 2025

Thank you so much for your review! We’re thrilled you’re finding value in Reftab’s signing feature and support. Feedback like yours truly helps us improve. Regarding the Intune integration, the missing RAM and Processor data stem from limitations in Microsoft’s Graph API. Intune’s Physical Memory property currently returns 0, and processor details aren’t exposed at all. Because of this, we’ve removed those fields until Microsoft updates their API. We are actively exploring ways to use other Graph API endpoints to enhance data collection, (though this is a resource-intensive process) . But, your feedback reinforces that this is an area worth continued investment. Regarding pulling in installed software on computers, Reftab has the ability to do this with Intune. It might be that you don't have permissions set properly, reach out to our support staff and we'll happily get that setup for you. Thanks again for taking the time to provide your feedback!

JJ

Jon J.  
IT Systems Engineer  
Computer Software  
Used the software for: 2+ years

### "Would highly recommend"

October 1, 2025

4.0

Reftab fits the bill. Easy to use, customizable, able to automate. It's what I needed for IAM.I have implemented it for three different companies and have found it to fit those business needs each time. Departments can have the data they request in an easy report. I can automate audits and verifications. I can customize the end user notifications. It fits the bill.

Pros

Reftab gives me the granularity that I want, but the ease of auditing with automations. You can customize it to almost exactly what you need. Their support is awesome to work with and easy to contact. The product itself is visually appealing and simple to navigate for admins. The integrations alone have been a game changer for us.

Cons

A lot of the cons are feature requests that I've put in. Generally its the lack of something existing that is a con to me. Or finding something that you wish worked a little better. none of them are deal breakers for me.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Reftab

It's been reliable from the beginning. The cost for the features is great.

Review Source

Response from Reftab

October 3, 2025

Hi Jon - Thank you for such a thoughtful review! We’re thrilled to hear that Reftab’s customization, auditing automations, and integrations have been a game changer for your team. We also appreciate your kind words about our support and user experience, our team works hard to make both the product and the service as smooth as possible. We’re grateful to have you with us and excited to keep supporting your success.

JH

Johnnie H.  
Sr. Business Technology  
Civil Engineering  
Used the software for: 1-2 years

### "Reftab Makes Inventory Management Easy"

October 3, 2025

5.0

My overall experience with Reftab has been excellent. The platform is reliable, user-friendly, and consistently meets our daily inventory needs.

Pros

Reftab is one of our go-to inventory applications that we rely on daily. It's intuitive, fast, and consistently reliable. The support team has always been friendly, responsive, and genuinely helpful

Cons

What I find most challenging about Reftab is generating the reports I need. I often encounter issues when trying to filter specific items, which can slow down the process and make it harder to extract the right data.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Lansweeper](https://www.capterra.com/p/126334/Lansweeper/)

Reason for choosing Reftab

The integration process was smooth and straightforward, making setup quick and hassle-free.

Review Source

Response from Reftab

October 6, 2025

Hi Johnnie, Thank you so much for the wonderful review! We’re thrilled to hear that Reftab has become one of your go-to tools and that our support team has made a positive impression. We truly appreciate your feedback about reporting, it’s an area we’re continually improving to make filtering and data extraction faster and more intuitive. So far, we've started introducing pre-made report templates. But feel free to reach out to our team anytime you need help, we'll jump on a Zoom or send screenshots to help build the exact report you need in your account. Your input helps shape those improvements, and we’re grateful to have you as a valued customer.

LN

Luciano N.  
Senior Film Technician  
Education Management  
Used the software for: 1-2 years

### "Good but can improve "

March 4, 2026

3.0

Good with a slight cast of issues as previously said above, need more support and more features to make it more work friendly

Pros

The website is good and accessible sometimes there are some hitches in the system and I wish that there was more support

Cons

I do not like that there isn’t categories for kits or accessories, it makes it a lot harder for our front facing clients to navigate

Review Source

Response from Reftab

March 6, 2026

Thank you for sharing your feedback! We’re glad to hear that you find the platform accessible and useful overall, and we appreciate you pointing out areas where your experience could be improved. Regarding categories for kits and accessories, those can actually be configured within Reftab. In both the Kits and Accessories sections, there’s a “Custom Categories” button at the top of the page that allows you to create and manage categories. This can help organize items and make things much easier for those front-facing users to navigate. We also appreciate your comments about support and additional features. In the top right corner of your screen, you’ll see a “?” icon. Clicking that will let you send a message directly to our Support Team. Our team is always happy to help and take a closer look with you. Thanks again for taking the time to leave a review, feedback like this helps us continue improving the platform and the overall experience for teams using it every day!

JB

Joyce B.  
Staff Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Has Helped With Accountability of Inventory"

March 12, 2026

5.0

Have been using Reftab for since 2022. It has increased inventory accountability greatly and helps for alerting when inventory items need to be ordered.

Pros

Keeping track of inventory items with options for setting as consumable or assets. Ability to see stock quantities without having to physically count or check to see if a certain items is even part of inventory (IT peripherals).

Cons

When using the app, not able to see activity of consumable items. Sometimes, need to see if an items was checked out to someone. Using app does not show it so have to go to a PC to look the information up.

Alternatives considered

[Asset Vue Inventory](https://www.capterra.com/p/141188/Asset-VUE-Inventory/)

Reason for choosing Reftab

Ease of use and cost effective compared to other options.

Review Source

LD

Linus D.  
System Administrator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Reftab review"

March 2, 2026

4.0

We use it for inventory management of our IT devices. we can check out to users and mark as lost or stolen.

Pros

pretty good inventory management system for us. its easy to find the assets and find who checked them out.

Cons

The ready to checkout doesn't change when you check out an item. also the camera scanning system didn't work very well for us

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Netwrix Auditor](https://www.capterra.com/p/164872/Netwrix-Auditor/)

Reason for choosing Reftab

pricing and ease of use. the others were more difficult

Review Source

Response from Reftab

March 4, 2026

Thank you for your review! We’re glad to hear that the system has been working well for your inventory management needs.. Regarding the “Ready to Checkout” status, it sounds like this may be a custom status label that was created in your account. Custom statuses don’t automatically change unless there’s an automated workflow set up to update them based on actions like check-out. We’d be happy to help you configure a workflow so that status updates happen automatically when items are checked out. Feel free to reach out to our Support Team to setup a meeting for this. As for the camera scanning, we’ve released several updates to improve performance. In many cases, scanning reliability can also come down to the quality and clarity of the printed labels themselves. We’d be happy to share best practices and review your setup to help improve the experience. Thanks again for the thoughtful feedback, we’re always here to help fine-tune your setup!

JJ

Jason J.  
Sr. IT Support  
Research  
Used the software for: 2+ years

### "Reftab keeps track of our stuff and saves us money!!!"

October 1, 2025

5.0

Overall it has allowed us to keep easy track of our computers, supply stocks, and made it easier to offboard people and make sure we get all of their equipment/ devices back. So in the long run probably saves us a lot of money which is huge for a non-profit like us.

Pros

I love the ease of use, customizability, and different use cases. Reftab allows us to keep close track of anything from high dollar assests, computers, monitors, and accessories, all the way down to product licenses and general supplies.

Cons

When I connected our NinjaRMM it added a bunch of duplicate devices, most likely "user error". I think it should cross reference serial numbers, where a lot of our Dell's use the service tag which is most of the devices we have.

Alternatives considered

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

Reason for choosing Reftab

Price and use case flexibility. As well as how many assets you can add at certain price tiers.

Review Source

Response from Reftab

October 3, 2025

Hey Jason, thanks so much for the wonderful review! We’re thrilled to hear that Reftab has helped your nonprofit save money, that’s exactly the kind of impact we aim for. We really appreciate you sharing your experience and are grateful to have you as part of the Reftab community.

RW

Rob W.  
Chief Information Officer  
Construction  
Used the software for: Less than 6 months

### "Reftab - a solid asset manager."

March 11, 2026

4.0

Overall it is the best asset management tool I have used as it tracks both the physical and virtual assets in one place. This is nice to be able to track licenses from cloud vendors all the way to physical assets like monitors.

Pros

Reftab offers a clear way to manage both virtual and physical assets. It easily connects to a myriad of systems to ensure the records stay updated.

Cons

The inability to extract the cost per asset per person to excel over a standardized time period. This can be accomplished with someone savvy with Excel but it isn't out of the box. It also would be nice to have some preset images for assets. I am forced to go digging for some which has been interesting as they are not consistent across all assets.

Alternatives considered

[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

Reason for choosing Reftab

SOC 2 Type II certified, Azure SSO, more APIs, more mature offering.

Review Source

Response from Reftab

March 12, 2026

Thank you for the thoughtful review! We’re glad to hear that managing both physical and virtual assets in one place has been valuable for your team. It’s great to know the integrations and system connections are helping keep your records up to date! We also appreciate the feedback about reporting and extracting cost-per-asset data over a standardized time period. That’s helpful insight for our team as we continue improving reporting capabilities. Regarding asset images, that’s great feedback as well. Preset asset images are actually on our roadmap, and we’re excited to make it easier to apply consistent visuals across common asset types without having to search for them manually. Thanks again for sharing your experience, we’re happy to hear Reftab has been the best asset management tool you’ve used!

FG

Fredrik G.  
IT-System Engineer  
Research  
Used the software for: 6-12 months

### "Easy to use and full of features, but some confusing IU elements"

October 7, 2025

4.0

We are happy with the service and a good option compared to other software that have a high learning curve or require a larger investment for the subscription. Espeasually having a support that responds quickly and helped fixed issues as them come up is most valued, and saves us time by not using spreadsheets and also not having to train our staff a lot for a new service.

Pros

It's eaiser to get started than other software, and have a lot of functunality in a easy to use package. we liked that the integration was easy to set up from our software, and that you can easily deploy things like microsoft Intune devices like a breeze. Lifecycle managed is also a big benefit with reports off when a device have reached it's end of warranty. Support also have been quick to help out.

Cons

The UI at some ponts can be messy, and it's not always easy to know where you can click in a menu of many items, such as showing more info about an item you need to click very specific, instead of the whole item.

Alternatives considered

[BlueTally](https://www.capterra.com/p/240678/BlueTally/)

Reason for choosing Reftab

Cheaper and higher degree of customization

Review Source

JDH

Jose Daniel H.  
Logistics Manager  
Automotive  
Used the software for: 1-2 years

### "Improvement "

October 6, 2025

4.0

I enjoy Reftab and would definitely recommended to anyone who's interest in an asset tracking software. The way we introduce accessories and the limitation on that area are some things i would improve but over all a good product.

Pros

Its customization capabilities and the easy access. Has a lot of intuitiveness and its's user friendly.

Cons

The phone app limitations. I believe there is more potential to be explore there as well as all the accessories.

Review Source

TD

Tim D.  
Acting Lead of Communications Infrastructure  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Reftab - a solid 4 out of 5"

November 12, 2025

4.0

It really fits the way we work... volunteer crews, rotating teams, chaotic environments, lots of moving parts. It's a good fit, and it suits our team.

Pros

I like Reftab because it just works. No bloat, no bull. It does exactly what I need it to do: keeps track of stuff without becoming another thing that needs managing. It’s clean, fast, and lets me know who’s got what, when it’s due back, and what condition it’s in - Reftab feels built for people who actually do things, not just manage them.

Cons

What bugs me about Reftab is that it still feels a bit rigid. It’s great for tracking assets, but the workflow side can get clunky. I can’t bend it as far as I want - no true automation, no bulk logic beyond imports, and integrations are limited unless I've not worked this out yet. The UI, while clean, can also feel dated. Some settings are buried three clicks deep, and editing lots of items at once is painful.

Review Source

Response from Reftab

November 13, 2025

Thanks so much for the kind words! We’re really happy to hear Reftab helps you stay organized and fits the way your team works. On the automation side, our tools are pretty flexible, and we can often tailor them to match specific workflows. If you reach out to our customer success team, we’d love to help set that up for you. And, if it's something the platform can't do, we can investigate adding it in. Thanks again for your review Tim.

CH

Charles H.  
VP  
Sports  
Used the software for: 6-12 months

### "New to Reftab"

October 17, 2025

5.0

It is taking us a little to setup how we need it but that is due to lack of internal resources to dedicate to it.

Pros

The tool is very flexible and continues to add features and integrations often. I really like to integration capabilities, the software licencing management, the diversity in usage, and the price point is amazing.

Cons

Would like to be able to brand and design the interface for color and logo. Not a big issue but a nice to have. Also the location options seem a bit limited. Not all items are assigned to a person so we are figuring out how to assign these things to a generic loanee for consistency.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Reason for choosing Reftab

Flexibility and continued features being added

Review Source

Response from Reftab

October 23, 2025

Hi Charles, Thanks so much for your feedback! It’s great to hear that our continuous updates with new features and functionality are being well received. We’ve got a lot more planned for 2026! Regarding changing the color and logo, you can do this by clicking Settings in the upper-right corner, then selecting Display (the option with the paintbrush icon). From there, you’ll be able to set your own color and logo.

JD

John D.  
Sr. IT Admin  
Research  
Used the software for: 1-2 years

### "A Great Asset Tracking Tool"

May 23, 2025

5.0

It's been great. Setup was easy, the interface is mostly intuitive, and support and any communication has been great.

Pros

The integrations. They save so much time and potential for errors in the data. Also being able to trust what's actually imported into Reftab.

Cons

I wish there was a way to set up a two way sync for certain assets. For example, it's handy to have VM's located in Intune stored in Reftab, but would be nice to hvae a means to clean them up. As well as some of the hardware information from Intune that can't be mapped. Also things would be nice to have like the Apple warranty information, but I know we're at Apple's mercy with the API there.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing Reftab

We looked at a few solutions including Asset Panda and Jira's built in asset management. Asset Panda failed our audit of their security controls and Jira's solution seemed like an afterthought which didn't match the licensing costs.

Review Source

JM

Jose M.  
General Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Dissecting Reftab"

March 2, 2026

5.0

Its an extremely useful tool and is very user friendly but needs to be streamlined for users as they see alot of non-essential information they do not need.

Pros

The accessibility is phenomenal drivers can really get there pre and post trips done without delay and accurately very easily.

Cons

The amount of information presented at any time it should be streamlined to user so they only see what they need to see and clear up confusion

Switched from

[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)

Just started with this new company so learning the ropes for the company

Review Source

Response from Reftab

March 3, 2026

Thank you for the great feedback! We’re so glad to hear that drivers are able to complete their pre- and post-trips accurately and without delay. Creating smooth, user-friendly workflows is a major focus for us at Reftab. We also truly appreciate your input about streamlining the information users see. You can set up custom access roles so people only see what they actually need. That way there’s less extra information on the screen and it’s a lot less confusing. If helpful, our team would be happy to walk through your current setup and make recommendations to better tailor the experience for your drivers. Feel free to email our Support Team to setup a call. Thanks again for sharing your experience and welcome to the platform, we're happy to have you!

BD

Beth D.  
Office Assistant  
Education Management  
Used the software for: 1-2 years

### "Great reservation portal and easy management"

March 2, 2026

5.0

We use this daily at my university for checking in and out expensive materials for the students. It is very helpful for keeping track of our materials and easy to use for the students.

Pros

It is very user friendly. The reserve function is very useful for our students as they often need the same materials, so they can reserve on the day that works best for them.

Cons

I don't like generating my own BAR-CODEs. It would be nice to have an auto generation for that so you know you're not duplicating it but also the option to change it if you wanted to.

Review Source

Response from Reftab

March 3, 2026

Thank you so much for your review! We’re glad to hear that you’re finding the system user friendly and that the reservation feature has been helpful for your students. Regarding barcode generation, automatic barcode/asset tag incrementing is actually enabled by default in Reftab. If you’re currently having to generate them manually, it’s possible that setting may have been turned off at some point. We’d be more than happy to help you check that and get auto-generation enabled so you don’t have to worry about duplicates, while still keeping the flexibility to edit them if needed. Feel free to reach out to our Support Team to get that turned on! Thanks again for sharing your experience. We truly appreciate the work you’re doing to support your students!

JA

Joseph A.  
Director of Information Technology  
Information Technology and Services  
Used the software for: 2+ years

### "Fantastic and modern"

October 16, 2025

5.0

Great. Love the product. Experience has been great from start to date. I couldn't see us choosing a different solution.

Pros

Reftab is simple to learn and fast to master, yet it’s loaded with the tools teams need to get real work done. You can access it anytime, on any device, without barriers. And with security woven into every layer, your data stays safe while your team moves faster.”

Cons

A more usable pricing structure will reduce decision friction, increase trial-to-paid conversion, and improve long-term retention by aligning cost with value.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Reason for choosing Reftab

Simplicity was the deciding factor here.

Review Source

DV

Daniela V.  
Help Desk Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "Great for inventory management!"

March 5, 2026

5.0

Overall, very good. I will continue to use, and recommend to anyone who needs a better system to track their equipment.

Pros

Reftab is easy to use. The user interface is straightforward. I was able to organize all our tech inventory in a month. The thing i like best is that you can create QR codes to attach to items and then use the phone app for quick checkout. Making equipment easy to track.

Cons

The reports could be better. I find that are difficult to manage and customize to get exactly what I need.

Review Source

Response from Reftab

March 6, 2026

Thank you for the great review! We’re so glad to hear that you were able to organize your tech inventory so quickly and that the QR code labels and mobile checkout have made tracking equipment easier. Creating simple, efficient workflows is a big focus for us at Reftab. We also appreciate your feedback about reporting. That’s an area we’re actively improving, and we’re currently developing a major overhaul to the report builder to make reports easier to create, manage, and customize. Our team is really excited about the update, and we’re hopeful it will make getting the exact data you need much simpler. Thanks again for your thoughtful feedback and for recommending Reftab to others, we truly appreciate it!

MF

Martin F.  
It Technician  
Computer Software  
Used the software for: 1-2 years

### "The be all end all of inventory app"

October 3, 2025

5.0

it's the central be all end all software we are using here for all assets management, software management, offboarding and onboarding stuff.

Pros

I am using Reftab since 2021 and IT IS one of the best, if not THE best user friendly webapp for assets management and inventory i ever work with

Cons

the only cons was the green only color :D but now there is colors option! But to be serious, the are numerous changes and upgrade every now and then so i have no cons.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

PAIN....manage IT asset in an excel sheet.....no need to say more

Review Source

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