# Page 3 | Reftab Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Reftab the right Maintenance Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136727/Reftab/reviews

---

Reftab

4.7 (136)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 30th, 2026

# Page 3 - Reviews of Reftab

## Showing most helpful reviews

Showing 51-75 of 136 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mike M.  
Systems Operations Manager  
Real Estate  
Used the software for: 6-12 months

### "Nice product"

October 3, 2025

5.0

I've been a customer for almost 1 year and am pleased with the reporting and asset management. Support has been great and the product is priced nicely.

Pros

Ease of setup and great support with getting things configured correctly. I like how they are continuing to add integrations to make management a true one pane of glass experience.

Cons

It is a very robust system with a lot of options that are not necessary for my environment making things a bit confusing and cluttered. Would be nice to disable some of the features.

Alternatives considered

[Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/)

Reason for choosing Reftab

The price was right and they met our needs.

Review Source

Response from Reftab

October 6, 2025

Thank you for the kind and thoughtful review! We’re so glad to hear that setup was smooth and that our support team has been helpful. We also appreciate your feedback about simplifying the interface and we’re actively exploring ways to make Reftab's screens more customizable so you can tailor to your specific needs. Your input helps us improve, and we’ll keep striving to make Reftab even better for customers like you.

MP

Matthew P.  
IT Admin  
Food Production  
Used the software for: 6-12 months

### "Excellent Asset Tracking with Great Azure Integration and Support"

October 8, 2025

5.0

Reftab has streamlined our asset management significantly. The Azure integration works flawlessly with our existing infrastructure, and the QR code labels have made check-ins/check-outs so much faster. The iPhone app is reliable and easy to use on the go. What really stands out is their support team - they're knowledgeable and actually care about helping you succeed. It's been a solid investment for our organization.

Pros

The seamless Azure integration and QR code labeling system make asset tracking incredibly efficient. The iPhone app is intuitive and works great in the field, and whenever I've needed help, their support team has been responsive and genuinely helpful in resolving issues quickly

Cons

No major complaints. Like any software, there's always room for UI refinements, but nothing that impacts daily functionality

Review Source

SW

Susan W.  
Application Administrator  
Computer Software  
Used the software for: Less than 6 months

### "Happy Reftab Customer"

October 3, 2024

5.0

I have had a great experience with Reftab so far. Set up was easy with user friendly UI and support documents. The import tools were extremely helpful and the support team was phenomenal in helping answer questions and troubleshoot our Okta connections.

Pros

Okta SaaS Discovery is a game changer, we no longer need to manually checkout & checkin any applications assigned to users via Okta. Additionally, the reporting offers more 'out of the box' features than I've seen in other asset management tools.

Cons

I wish Kits could be used to assign licenses in bulk. We have installed & non-Okta licenses that fall outside the scope of Okta SaaS Discovery. If we could create kits to assign licenses used by specific departments, this would greatly reduce the remaining manual assignments.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Asset Tracker for Jira](https://www.capterra.com/p/172468/Asset-Tracker-for-Jira/)

Reason for choosing Reftab

Cost, configurability, reporting, integrations, both asset & license management in a single tool.

Switched from

[Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/)

Reftab has more robust integrations with Okta and the reporting feature is easier to use, giving us most of the data we need within minutes.

Review Source

AB

Aaron B.  
CFA Photography Lab Manager  
Fine Art  
Used the software for: Less than 6 months

### "great service, great product, tedious set up. 5 stars"

June 25, 2025

5.0

getting it in the system took some patience, but once it was all set up it is so easy and intuitive. This will make my life so much easier and streamlined. would highly recommend

Pros

I liked the customer service and ease of learning the system. I was able to have a zoom meeting and learn everything quickly. I also feel confident if i have a future question i will get a real person to help with my issue.

Cons

the integration of my current stock of things could be easier. adding my stock of items was tedious and felt a little outdated, but once in the system it works wonderfully.

Alternatives considered

[Booqable](https://www.capterra.com/p/138689/Booqable/)

Reason for choosing Reftab

booqable was unable to provide the security needed for our school and student privacy and reftab was

Review Source

RS

Robert S.  
IT Specialist  
Construction  
Used the software for: 1-2 years

### "Good software for small buisness"

October 14, 2025

5.0

Pros

Simple to understand UI, easy to add new items/devices with as little or as much detail as we choose

Cons

Can be a bit of a learning curve for new users that may not be technologically capable. Also takes a bit of tweaking to get barcodes/qr codes just right.

Review Source

JSJ

Jordan Smelser J.  
Procurement Specialist  
Information Services  
Used the software for: 6-12 months

### "Excellent inventory management tool"

October 3, 2025

5.0

It was a good experience and was easy to learn. If you set it up right, it will serve you well indeed.

Pros

It had a great organization system and helped me keep track of inventory in multiple countries, which was great.

Cons

My company set up too many variations of the same thing, which was confusing. However, that was on my company rather than Reftab.

Review Source

CJ

Camille J.  
Instructor  
Graphic Design  
Used the software for: Less than 6 months

### "Just right"

October 29, 2024

4.0

Reftab is just what I needed to help us track our equipment as we regularly check things in and out to students. Each of the different instructors can know exactly where the equipment is as well.

Pros

I can check out our school equipment to students seamlessly with the app on my phone or on my computer. I can also track and run reports regarding the status of the equipment. This is just what our program needed at a great price.

Cons

The UI of the app and the desktop version would greatly improve the product.

Alternatives considered

[VIZOR IT Asset Management for Schools](https://www.capterra.com/p/228161/VIZOR-Chromebook-Management/)

Reason for choosing Reftab

We chose Reftab over VIZOR due to the price.

Review Source

SZ

Stuart Z.  
CEO  
Wholesale  
Used the software for: 6-12 months

### "User-Friendly Platform"

October 6, 2025

5.0

Our clients are satisfied with the deployment and so far all feedback is quite positive. We hope to continue working with Reftab.

Pros

Integrations and automations, customizability as well. The integrations make workflow more efficient.

Cons

Field mapping is limited per se and reporting could cover more areas. Unfortunately stock fields cannot be removed either.

Review Source

KM

Kim M.  
Manager Communication Assistive Technology  
Hospital & Health Care  
Used the software for: 1-2 years

### "Highly recommend Reftab for accurate and efficient asset tracking!"

August 1, 2024

5.0

My overall experience with Reftab has been outstanding. It is simple to use and offers a mobile app, which makes asset management even more convenient. The barcode scanning feature is a game-changer, allowing for quick and accurate tracking of equipment.

Pros

Reftab is an excellent tool for asset tracking and managing equipment loans. It is incredibly easy to use, making it simple to keep accurate records of all assets. The platform ensures efficient tracking and follow-up for equipment loans, streamlining the entire process. Highly recommended for anyone needing a reliable asset management solution!

Cons

It would be useful to be able to select to use the date function only to record loan due dates, rather than date and time.

Review Source

ME

Mads E.  
IT-Supporter  
Maritime  
Used the software for: Less than 6 months

### "Uni-Tankers | Reftab Review"

February 12, 2025

4.0

Great platform with easy and fast setup.

Pros

The integrating with the different services, the ease of use.

Cons

It's hard to track device age despite it seeming like an integrated feature of the platform. (I have requested a dev ticket)

Review Source

MT

Michael T.  
IT - Network Coordinator  
Education Management  
Used the software for: 2+ years

### "Good system"

August 21, 2024

5.0

Good system, precisely what I need for my educational organization.

Pros

I selected Reftab over other systems, implemented it, and used it for my previous and current organization. Easy to navigate,

Cons

Limited feature for bulk update to update multiple field information.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Reason for choosing Reftab

Educational discounts. User-friendly and budget-friendly, and Reftab keeps adding or improving its features.

Switched from

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

I was looking for something new and more user-friendly.

Review Source

AM

Adam M.  
IT and Digital Manager  
Performing Arts  
Used the software for: 1-2 years

### "Flirted with alternatives, but Reftab is worth sticking with"

June 21, 2024

5.0

I really believe that this service should be as well known as the most popular solutions, and it really deserves to be.

Pros

Quite simply, the developers are so responsive, that issues and suggestions are acted upon and that makes such a difference to the product today. The flexibility of fields and categories means that it could fit all possible use cases. The self service portal is really handy and user friendly. Settings are plentiful so you can get things as close as you can to how you want it. It's simple, yet powerful and has so so much potential. We were looking at the better known alternatives whilst testing reftab as there were a few niggles and add-on which should be as part of the standard package (when compared to competitors) but this is all resolved and I'm really glad we stuck by it.

Cons

Reporting is a little lacklustre, it is basically a filter and that's about it. It would be good to see formatted, client friendly reports, as well as checkout receipts, packing lists, hire terms and other handy supplementary paperwork. The accessories feature could do with a bit of TLC as it feels like there is a lot of potential, but doesn't quite integrate with the rest of the ecosystem properly yet. I think the logo looks like a push chair!

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[itemit](https://www.capterra.com/p/172615/itemit/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/)

Review Source

DC

Devin C.  
IT Support Tech  
Telecommunications  
Used the software for: Less than 6 months

### "Reftab Review"

May 28, 2024

5.0

Overall Reftab has been a five star product. Very easy and simple to use. If you aren't able to figure a task out they have helpful documents explaining each process step by step or customer service is very responsive and friendly to work with.

Pros

Easy to understand and use. This software is very simple and straight forward and very customizable.

Cons

You can't change the fields in the LDAP sync to custom fields such as Screen size etc. If importing machines you can't have the asset status set to in stock automatically. Which means you have to go to each asset and change the status manually. You can make a Workflow Automation that changes the asset status automatically for any new asset added after creation.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Reason for choosing Reftab

We have a patch management software we use that runs off an installable agent and will take a back seat to anything else that runs off an agent. Reftab was one of the only options that didn't require the install of an agent.

Review Source

CK

Catherine K.  
Warehouse Manager  
Broadcast Media  
Used the software for: Less than 6 months

### "Excellent Film Warehouse Asset Tracking System"

July 10, 2024

5.0

The tech support was excellent as I was brand new to using this kind of system.

Pros

I liked how easy it was to set up and that my employees can go in and reserve on a calendar.

Cons

Haven't found anything so far. It works for all our needs.

Reason for choosing Reftab

Reftab had the unlimited users feature and a reserve calendar that was essential for our company.

Review Source

DW

Derrick W.  
Director of Information Technology  
Architecture & Planning  
Used the software for: Less than 6 months

### "Great asses management tool"

May 6, 2024

5.0

It has been great. I tested several products before picking this one and I made the right choice.

Pros

The ability to track anything as an asset, and link accessories to the asset.

Cons

So far none. The only downside was exporting the computers from my RMM tool with user accounts there wasnt a way I could find to import to Reftab with the user. I had to manually assign all of the assets. Just time consuming but not a big deal.

Reason for choosing Reftab

More flexibility in assets, License management built in. And the ability to email the user to sign off that they still have the asset.

Review Source

MC

MarcAndre C.  
IT Supervisor  
Computer Games  
Used the software for: 1-2 years

### "Reftab in a quickly changing environment"

February 3, 2022

5.0

Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking.

Pros

Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios.

Cons

There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/)

Reason for choosing Reftab

Most of the others seemed oriented towards managing sales of assets, not internal movements of assets.

Switched from

[Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reftab had every feature we needed in a much better, organized, and scalable fashion.

Review Source

SM

Stefania M.  
IT Manager  
Civil Engineering  
Used the software for: Less than 6 months

### "Quality Product at a Reasonable Price"

February 16, 2023

4.0

Being able to track all assets, accessories, and consumables throughout our organization has been a game changer and will help us eliminate each department having their own spreadsheets for tracking which employees have what.

Pros

It's easy to use and reasonably priced. The fact that it can track assets, accessories, consumables, and licenses in an easy way with the ability to grant users access only to what they should be able to see was a deciding factor in selecting Reftab over other competitors.

Cons

The lack of report customization and the inability to filter accessories from consumables.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)

Reason for choosing Reftab

Price, ease of use, customization of categories, and the ability to granularly control permissions.

Review Source

AM

Alan M.  
Specialist Clinical Technologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "UK Technologist Review"

January 11, 2024

5.0

Excellent customer service. Queries are answered very quickly.

Pros

Very easy to use. Great support. Love the fact that we were able to trial a fully featured version which ensured the software would meet our needs. Have been using the software for about a year and even within this time there have been updates making the software even better.

Cons

Nothing. The software does what we require.

Review Source

AF

Ashley F.  
Tech Support Specialist Senior  
Higher Education  
Used the software for: Less than 6 months

### "Stellar Customer Support"

January 13, 2020

4.0

From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.

Pros

The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money. The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times. New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive. The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!

Cons

I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.

Reason for choosing Reftab

Ease of use primarily. It was far easier to implement and more intuitive to use.

Review Source

AB

Anna B.  
Project Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Reftab review for medical outreach"

March 5, 2024

5.0

RefTab is a plug and play option for companies wanting more control over their asset management. It was simple to understand and onboard our team. I highly recommend the trial option for anyone who wants to try out this option. It's very intuitive.

Pros

We started using RefTab to help support the development of our humanitarian trips and found it to be a critical key to increasing our capacity. The ease of onboarding was a #1 priority and I was able to search for everything I needed to set up. The import functions were also very, very easy to use and helped tremendously.

Cons

I don't have any cons at the moment. We did not pay for the highest level so maintenance options are slim. I would like more of that.

Reason for choosing Reftab

Ease of onboarding was a huge priority as we are in the middle of our travel season. I needed a software that could handle current loans as well as reservations. I also wanted to implement an option for individuals for reserve their own equipment lists which this software does.

Review Source

RW

Robert W.  
Associate Director IT  
Information Technology and Services  
Used the software for: 2+ years

### "Reftab is awesome"

August 26, 2020

5.0

I needed to find a solution to manage checkout hardware for staff and students. Anything from laptops to slide rulers. I checked into several options. Some free, some where the startup cost was over $5K. When I found Reftab, I was sold right away. It was so easy to get setup and it covered everything I needed. But then, there's the tech support and customer service aspect. Wholly cow, the Reftab team is on it!!! I've run into a few cases where I could use a feature. I submitted my use case and OMG, they developed it and implemented it. Now, if I asked for something that no one would use, mileage could vary, but they respond quickly and really seem to understand my needs as a customer. The product is great, but the support is what really sold me!

Pros

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

Cons

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo. OK... I haven't asked if that was possible, yet.

Alternatives considered

[WebCheckout](https://www.capterra.com/p/123351/WebCheckout/)[Cheqroom](https://www.capterra.com/p/140824/CHEQROOM/)

Reason for choosing Reftab

Ease of getting a demo and implementing, no high pressure sales, features, cost, support response time.

Review Source

JO

James O.  
Purchasing Agent  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Top Notch Asset Tracking !!!"

June 10, 2022

4.0

Increased efficiency in tool tracking, maintenance, and deployment into the field. We typically inventory tools every 6 months. this makes the process a breeze.

Pros

Easy to use. I love that it is cloud based, so I can access it from anywhere. Extremely customizable, from categories to workflows to reports. Support team is highly responsive.

Cons

app functionality is a little behind the browser based version.

Reason for choosing Reftab

Better value. more easily integrated to my business. did not have to purchase proprietary hardware/scanners.

Review Source

OW

Olivia W.  
Operations Assistant  
Investment Management  
Used the software for: Less than 6 months

### "Fantastic so far!"

May 13, 2022

5.0

From the first point of contact, Reftab have been amazing. I have been in contact with Mike, who I believe to be one of the founders of the software. Personally I find that amazing that we have contact with a founder, who is really able to give me all the answers I need directly without going through long support terminals like with other software programs. Mike has been extremely helpful with the setup of our account - always replying very quickly to emails. Although we are only just (slowly) starting to use Reftab, everything about it is great so far & it works really well. Due to an extremely busy work schedule, we have not been able to push its limits just yet, but so far, so good. Thanks to the Reftab team for all the help so far!

Pros

\- The features are super easy to use - the Reftab team are very responsive, efficient & effective when it comes to troubleshooting or answering queries - The check-in /out feature is really simple to use - almost everything is modifiable & customisable

Cons

The mobile app lacks the option to edit details / barcodes for Accessories, which from an Office Supply Management POV, is important as it allows me to work from my mobile when adding / editing stock. The request portal (to my knowledge) does not allow for indefinite loans of accessories OR assets, which could be useful for us at least. It also does not yet allow requests for consumable accessories, which again, could be useful for us.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/)

Reason for choosing Reftab

Super easy to use, really reactive support, user-friendly interface, ticked all our boxes for what our IT & Admin departments needed.

Review Source

Response from Reftab

May 16, 2022

Hi Olivia, thank you for writing such a wonderful review! We're so happy to hear Reftab is working well for you and your team!

CD

Corey D.  
VP, Office and IT Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Solid product at a great price point"

December 15, 2023

4.0

Reftab has been one of the best products we've implemented at Lexer. Super simple to set up, we primarily use Reftab to keep track of our laptop hardware and its overall lifecycle within the business. Reftab comes with a robust set of reporting tools and integrations. Well worth the price point

Pros

Easy to use platform with a robust number of features tools and integrations.

Cons

Not updated with new features as often as some of the other SaaS platforms deployed across the business

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

Review Source

BW

Bryan W.  
IT Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "It checked all of my boxes and thensome"

May 3, 2022

5.0

Overall this is a great software to use. It has all the features that I want with a few pleasant surprises. It does have some issues but they are very minor and will eventually get addressed. I really appreciate that they listened and ended up create an auto collecting agent for Windows. This feature was not present when I started using them so I suggested it (along with others I am sure) and was very pleased to see it get added in.

Pros

The main factors that pulled me to reftab are the integrations, computer agent, customization, and ease of deployment. I really appreciate that it integrates with Jira (it's surprising how few system do this) so that when someone submits a ticket, I know which computer they have. I also like the agent and it's ability to collect important information on my Windows machines like the IP address.

Cons

It has a few bugs to it but bugs eventually get fixed so long as they are brought up. I would like to see display themes primarily. I do not mind the gray, white, and green but I would like to see some darker color options; however that is purely for aesthetics.

Alternatives considered

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Asset.Guru](https://www.capterra.com/p/180952/Asset-Guru/)

Reason for choosing Reftab

The auto collection agent for Windows, the cost, and the integration with JIRA ticketing.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.