Readymode iQ
- caller ID reputation
- call cadencing
- autopilot
- complimentary implementation
- zero set-up fees
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Pros
"Shutdown for 2nd day in a row"
Overall: I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.
Pros: I like the team when I set it up; they seemed nice and knowledgable.
Cons: I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.
"Xencall define technical cluelessness"
Overall: Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all. My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will. 1 week later, still not the shadow of a resolution, not an email nothing. I evacuate this sinking ship. Beware.
Pros: Nice features (if they would work) Easy to use Some dedicated tech supports lvl 1. Nice ... colors ?
Cons: Many basic features started to disappear, like call backs, I lost 2 weeks of prod. Still unresolved