# Page 5 | Readymode Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Readymode the right Predictive Dialer solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136728/Readymode/reviews --- Readymode 4.6 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 5 - Reviews of Readymode ## Showing most helpful reviews Showing 101-125 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Damian H. Broker Associate Real Estate Used the software for: Less than 6 months ### "Readymode Review" July 21, 2025 5.0 It has a lot of fun features and options for agents, and the management and supervisory options are incredible. Pros All its options. The videos on learning the program are well done with the customer in mind when onboarding to the software. Cons I haven't crossed that bridge yet. I thought it would be difficult to learn, but as you go along, it becomes easier. Review Source OK Omar K. CEO Real Estate Used the software for: Less than 6 months ### "Giving credit to \[sensitive content hidden\] " November 18, 2025 3.0 not so easy to use, the interface is not the best. But it does it's function very good. Pros Good. \[sensitive content hidden\] is very helpful, smart and experienced. Give this man a raise or promote him. Readymode is decent. Cons pricey, it could be alittle cheaper. Review Source LC Luke C. Owner Real Estate Used the software for: Less than 6 months ### "Get more for less money" August 4, 2025 5.0 Pros Simple easy set up. It can call way more numbers at once than other software and allows us to get more leads faster and at a lower price. I tried others and came back to readymode Cons UI/UX could be improved, but besides that it is simple and smooth. Lead lists could also be better.. Review Source AE Alex E. Founder and CEO of Sup-Solutions Telecommunications Used the software for: 1-2 years ### "Give \[sensitive content hidden\] a raise! " September 24, 2024 5.0 In total, I'm just looking for a stable service and someone to run to when things are not in it's best shape. which is what am getting with \[sensitive content hidden\]. Pros \[sensitive content hidden\]. I've been dealing with so many account managers in the past few years through readymode. \[sensitive content hidden\] is the best with communication and response rate! Cons Tech support line. Billing's communication in emails. Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Not fully switching, but am still seeing the options. calltools still have some good features and better pricing Review Source Response from Readymode April 29, 2025 Thank you for the review. We're pleased to hear that you’ve had such a great experience with our sales team. We appreciate your input! JK Jeffrey K. CEO Insurance Used the software for: Less than 6 months ### "Readymode Review" July 2, 2025 5.0 Its been above average. Pros Its customizable and you have many options. Cons Its very complex and hard to learn. Review Source Response from Readymode July 8, 2025 Thank you for the positive feedback. We appreciate the support! mL mason L. sales agent Insurance Used the software for: Less than 6 months ### "Readymode review" October 9, 2024 5.0 my experience has been top notch zero complaints with this crm platform, extremely streamlined interface Pros how easy an reliable the platform is to use while also being essential for customer outreach and prospecting. Cons zero issues with this platform very straight forward Review Source Response from Readymode April 29, 2025 Thank you for your positive feedback! We're glad to hear that you find our platform easy to use and essential for your outreach efforts. We appreciate your support! FJ Felix J. Owner Marketing and Advertising Used the software for: Less than 6 months ### " \[sensitive content hidden\] WITH READYMODE IS THE MAN!!!" October 8, 2024 5.0 Pros the support is the greatest thing by far, my account executive in particular was outstanding and very very helpful. thanks again \[sensitive content hidden\]i!!! Cons i don’t like the 4 hour call window where we can’t call again until another 4 hours passes Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) i wanted a predictive dialer. single dialer was too tedious. Review Source Response from Readymode April 29, 2025 Thank you for the positive feedback! We're thrilled to hear that you’ve had such a great experience with our sales and customer support team. We appreciate your support. JC Janelle C. President Real Estate Used the software for: Less than 6 months ### "Top Tier Customer Service " September 26, 2024 5.0 Great, thus far! This has been a breath of fresh air. Pros Efficiency/Excellent Customer Service. \[sensitive content hidden\] has been super responsive and always available to answer all my questions! Cons None so far! All services has been wonderful. Review Source Response from Readymode April 29, 2025 Thank you for your review! We're very pleased to hear that you’ve had a great experience with our customer support team. We appreciate your input! AA Amr A. Call Center Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "More Support is needed " August 12, 2025 4.0 very good but you need a better way to support your users need humans to run chats need a support line for technical issues Pros it's very friendly user good dialer for cold callers and closers useful for any beginner to work on it Cons support team must be humans through calls and chat as i'm facing tech issues and didn't got enough help Review Source AS Abdoul S. Director of Operations Telecommunications Used the software for: Less than 6 months ### "Readymode Review" November 5, 2024 5.0 Pleasent. I'd definetly recommend it. Customer service is okay, once you get used to the dialer Pros Customer service provided by the last rep. Her name was Suzie Cons Nothing particular, maybe how the interface is designed at first. Review Source Response from Readymode April 29, 2025 Thank you for your positive review on Readymode. We're very pleased to hear that you’ve had a great experience with our customer support team. We value your input. Mostafa Y. Operations Manager Real Estate Used the software for: 2+ years ### "Operations Manager" June 27, 2023 5.0 Pros the dialer is very good I've been using it for years Cons i didn't really find any cons while using it Review Source AD Al D. Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors" November 20, 2019 5.0 I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named \[SENSITIVE CONTENT HIDDEN\] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed. Pros I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options. Cons The cost isn't idea for a start up...... Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[Five9](https://www.capterra.com/p/132405/Five9/)[Playbooks](https://www.capterra.com/p/235575/Playbooks/) Reason for choosing Readymode Reports, Ease of Integration, User Integration, Employee Management, Customer Service. Review Source JW Jillian W. President Environmental Services Used the software for: 1-2 years ### "cheaper than our phone bill and able to allow for maximizing our time and resources" March 9, 2019 5.0 Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was. Pros this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since. Cons If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone. Review Source George G. Business Development and Growth Management Consulting Used the software for: Less than 6 months ### "Xencall is the best tool for a small operation to use in bulk outbound cold calling." August 6, 2018 4.0 Xen call really hits the sweet spot when you consider call volume per cost. It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution. Frankly, with 5+ callers the predictive dialing tool should keep you very busy with no downtime. If you only have one or two callers it's less efficient becuase it won't dial while you are actually connected. Pros It has a lot of powerful features such as predictive dialing that will minimize your wait time and connect more calls faster (essentially dialing probabilistically in parallel and adjusting to hit a small abandonment rate like 2% or so). Manager features are strong and it's better than most small tools at supervising sales performance. Many features, such as auto call recording, are all standard in the basic offering. Cons It's a tad awkward for a solopreneur, but you can get there. Sign in as a Manager on one Chrome instance and Incognito as the agent on another. And you can manage yourself. As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions. It's really a fast cold calling solution, not a multi-touch outreach tool. Review Source JW Jake W. Owner Real Estate Used the software for: Less than 6 months ### "Extremely Difficult to Use and Poor Customer Service" May 3, 2019 1.0 I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Rep told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately, I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately, neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed for general inquiries and no one was there to answer during business hours. Would not recommend. Pros XenCall does have some nice advertised features such as multiple users and multiple dialing lines. Cons The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads. Review Source TP Tiffany P. Scheduling Director/Operations Manager Marketing and Advertising Used the software for: Less than 6 months ### "Shutdown for 2nd day in a row" June 30, 2020 2.0 I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing. Pros I like the team when I set it up; they seemed nice and knowledgable. Cons I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers. Alternatives considered [Inside Sales Box](https://www.capterra.com/p/138969/Inside-Sales-Box/) Reason for choosing Readymode I really liked the sales team. Seemed that they understood exactly what I wanted and would be able to deliver. Review Source OL Oscar L. Owner Information Services Used the software for: 1-2 years ### "Great software to start with if its your first time! " March 9, 2019 5.0 We generate leads for different companies in the U.S and it has really help us keep track of alot of things with agents as far as keeping track of every lead that goes into the system. I give them 2 thumbs up, great work on the software, im sure there is going to be more updates to come, looking to continue working with you guys for a long time! Pros It was our 3rd or 4th attempt to use a dialing software to make our calls in the business line we are in, I had tried others for being cheaper but so were their results, i like the features the program has to track everything from agent logins,wrap-up times,breaks, lunches, and much more. Also the speed of the dialer is a plus, very good! Its all you need to run a callcenter and get agents taking calls. I should have started here long ago. Cons I have nothing to say here! lol everything is A-OK! Review Source GP Greg P. IT Manager Construction Used the software for: 2+ years ### "XenCALL is great for new users who aren't great with managing dialers" April 20, 2020 5.0 Very easy to use, worked great while we used it, but we needed something more flexible and powerful Pros The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users. Cons The ability to customize your set up is very limited Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Readymode We initially chose it because of the simple to use interface for our callers. Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Terrible Support" August 19, 2022 1.0 I had to reach out to freelancers which charge $3500 to do what ReadyMode claims to help you with as a customer but never does. Its been weeks since I've signed up and still manually posting leads from ReadyMode to a CRM already supported with open API with ReadyMode. I'm just not a developer and don't know how to set this all up. Sad!!! Pros Can handle 10-12 outbound calls at one time Cons I need to integrate with another CRM and there is no support! Review Source RC Rick C. CEO Financial Services Used the software for: 2+ years ### "Great product" March 8, 2019 5.0 Pros I have used Xencall for 7 years. The customer service is 2nd to none. The performance of the system exceeds all the competition, and I have tested all of them. Downtime is practically nonexistant. Cons There are no cons. Easy to use, great performance. Review Source AM Alexandre M. President Financial Services Used the software for: 6-12 months ### "Xencall define technical cluelessness" November 7, 2018 1.0 Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all. My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will. 1 week later, still not the shadow of a resolution, not an email nothing. I evacuate this sinking ship. Beware. Pros Nice features (if they would work) Easy to use Some dedicated tech supports lvl 1. Nice ... colors ? Cons Many basic features started to disappear, like call backs, I lost 2 weeks of prod. Still unresolved Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 6-12 months ### "An Excellent Platform" March 9, 2019 5.0 I'm able to process leads much more efficiently so that I can get to the real people I need to be talking to quickly. Pros The software is so comprehensive that the sky is the limit. I have used dialing platforms for years and this is by far the most efficient in terms of the amount of contacts I can make in the least amount of time Cons Because there are so many things you can do with this the learning curve initially can be a little steep but it wasn't really a big impediment for me because of the excellent tech support. Very little wait time on the phone and knowledgable people were able to show me what I wanted to do very quickly. The tech people are courteous and never make feel like I'm bothering them even when I've called 3 times on the same issue. Review Source dK david K. telemarketer Legal Services Used the software for: Less than 6 months ### "Nice dialer and crm" June 27, 2022 3.0 Pros I like how the dialer and crm is combined into one app. Cons sometimes the software will get stuck on disposition, or other times it will not load customer info when a call comes in. we use this with google chrome on pcs with 6gb ram, so maybe due to our old computers. Review Source VR Verified Reviewer Ceo Real Estate Used the software for: Less than 6 months ### "Real Estate Wholesale " April 13, 2020 5.0 Pros I really enjoy xencall its great for my team to hit there calls and makes our calls better a fast! Cons i enjoy everything about this software they are great Review Source MM Michael M. Insurance Broker Used the software for: Less than 6 months ### "XenCall is Great for cold calling teams" February 28, 2019 5.0 Pros Super efficient platform that can dial a ridiculous amount of prospects. You can listen in on the agent's conversations, distribute leads/prospects. Pretty neat stuff Cons Takes time to set up and understand how to use the platform if you're not tech savvy. They do have good support that helps, but it was more difficult than I wanted it to be. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.