Who Uses This Software?

SME to fortune 500 companies. Suitable for high risk industries across mining, oil & gas, marine, utilities, government, construction, aviation, food & beverage, healthcare, telecommunications & more.


Average Ratings

19 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • INX Software
  • www.inxsoftware.com/
  • Founded 2000
  • Australia

About INX InControl

Our industry leading Environment, Health, Safety, Training (EHSQ) Software is trusted by SMEs to Fortune 500 countries to manage over 600,000 users in 21 industries and 23 countries. Users have access to a modern EHS mobile application and management can produce quick reports through advanced EHS dashboards and reporting tools. Unlike other EHS tools, we provide complete functionality across incident and event reporting, register management, action tracking, training, environmental and risk.


INX InControl Features

  • Audit Management
  • Corrective / Preventive Actions
  • Environmental Management
  • Environmental Risk Assessment
  • Forms Management
  • Incident Management
  • Industrial Safety Management
  • Injury Reporting
  • Inspection Management
  • MSDS
  • Occupational Health Management
  • OSHA Recordkeeping
  • Safety Risk Assessment
  • Training Management
  • Waste Management

INX InControl Reviews Recently Reviewed!


Event Management made simple

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes reporting and management of Events very simple.

Having workflows that can be customized based on numerous triggers makes for some very specific and smooth Event management.

The ability to set up automated notifications (again based on specific triggers), and automated reports ensures that the right people are kept up to date in a timely manner.

The customer service I have received from the INX IT support team has been second to none, they are always very willing to help and they are very knowledgeable regarding their products.

Cons: There is minimal scope for custom fields on the various tabs that make up the event management, however keeping in mind the price point of the product this was not unexpected.

Setting the security permissions is more difficult than it should be especially when you have users numbering in the hundreds.

Overall: Once the product is configured the way you need the product works flawlessly.

As an administrator when ever I have had any issues with the product the IT support team have always been very helpful.

Also the team at INX are more than willing for you to provide input regarding what you would like to see from the product in future releases.

mostly it is good and certainly has improved in recent years again. Few small hiccups along the wa

Apr 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the ease of use for our front end users from those that use it daily to those that use it once every 6 months.

Cons: sometimes the simple things are more difficult then they should be but many improvements have been put in place. and the other things is someone will have worked one way for ages and then in an update it changes and sometimes its only by trail and error you find the change and if it was working well before and we ask for the change to be bought back seems no cant happen.

The time taken for some of the upgrades to fix known issues occurs, or that we will send support ticket with evidence and all the details to be told please send more which you do and either it cant be replicated its fixed itself or I found my own work around. can be frustrating when this isn't the only task I do in my role but takes the biggest chuck of my time.

time for some of the big projects to be rolled out and even after suggestions from users are put forward they still aren't taken into consideration - Risk Register - Mobile App.

Overall: visibility for a number of users and all from central locations or in the field.

Capterra loader

It's a good value for money product.

Apr 05, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have database access (we host it) so it makes it easy to interrogate our own data. Quite a good level of configurability. High level of integration with the rest of the WFM offering (as you'd expect), with the exception of the Moodle bits in InTuition.

Cons: The ability to tailor the notifications is sub-standard. We have not got V5 yet and from what I can tell it's not going to be much better.

The ad-hoc reporting capability is not too sophisticated. It's just based on tables or very simplistic views. We can write our own DB views BUT I have not found a way to leverage them in the ad hoc reporting. (To be fair, I have not asked) It does not have from what I can tell the ability for us to write GUI or graphic reporting (again, I have not pursued that so happy to be advised otherwise)

Personal Experience

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and basically idiot proof you can experiment if needed and learn as you go.

The system is very kind to beginners.

Once you know your way around you can get data entered very easily by just typing a few letters and the system will give you options so you dont have to be great of fast at typing.

The modules link together and feed off each other very easily

the more you play the more you learn to do and the quicker it gets done

Cons: Cant really think of anything because it is user friendly in all ways

Overall: great good system good service good staff

INX InControl

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the intuitive nature of the software, most people with limited to no training can work out how to enter events. You are able to set up mandatory fields, this ensures the user enters all the required data to enable you to manage and report on events effectively.

Cons: The training can be a little rushed, it would be good to have the training packages refreshed.

Overall: Very positive, they can get a little busy at times, especially when a new package is deployed but overall I have had a great experience with the INX team.

INX gave us an integrated system, with good ease of use. Attempts to improve are too constrained.

Apr 06, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy of use for a large integrated system.

Email notifications available to all without having onerous set up for all users.

Cons: The risk register is a critical element and yet it has a really poor user interface and very limited functionality. It only just met our needs a few years ago and has not been improved. We are actually revising our risks outside of the software and manually updating.

INX is incapable of supporting Projects risk management and this is a major opportunity for the software, especially wiht the billions of dollars of infrastructure being built under our risk management requirements.

Too many constraints on how we want make improvements to workflows. We have attempted to create a new Mgt of Change workflow but we have been forced to maintain very manual processes. We are looking at moving another platform.

Reporting is difficult.

Good for small group of administrators, not for general use by all staff

Apr 03, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: There is a generous capacity for system administration to meet our needs, and the ability to capture a wide range of information.

Cons: There has been a poor uptake by staff, who perceive the system to be difficult to use. We have also received a poor quality of service over the years from support staff (relating to upgrades and improvements rather than day to day assistance).

Overall: This is a significant improvement to our previous paper based system and has allowed for increased capturing and reporting of health and safety events.

Keeps us honest and focused in the OHS space

Apr 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is our "one stop shop" for tracking and managing our safety in the company. It is our source of truth across our four operational sites in Australia and allows for a high level of consistency in our reporting.

Cons: In comparison to other products in the market - it is on the higher scale in terms of price. Would be good if it would integrate seamlessly with SAP and SuccessFactors.

Overall: As mentioned previously

Excellent Event Management Tool developed to capture a variety of events (inputs/outputs)

Apr 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Common database accessible to all employees across our business; interface with InFlight and ability to add-on other INX products into a common database, reducing duplication of data.

Cons: Presentation of certain standard reports without having to run them through Excel Spreadsheet ; Security options in protecting personal data;

Overall: Provides performance visibility across all areas of operation including Regional performance.

InControl is a great data capture tool and provides a good platform for data analysis

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The intray can simplify each persons requirements and responsibilities in the system. The workflows are highly configurable.

Cons: Customizations beyond the administrator abilities are restrictive and costly. There are restrictions on notifications that can be configured. No simple way to keep inactive people's names removed out of all areas of the system (reports, security etc).

Overall: .

Been using InControl for several years, overall it does the job however the system could be improved

Apr 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Makes reporting easy, Assigning actions with due dates. Injury management function is good. Easy to deliver safety stats. Checklists are easy to set up.

Cons: Unable to use the lead indicator function as the outputs (charts) are poor. Setting up the risk register is complicated and additional training isn't free.

Overall: Saves external certification audit hours/days.

INX software is purposeful and functional with each industry for your safety requirements.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It can be set up for whatever Lead and Lag indicators you need and what data you require for the purpose of collation and reporting requirements, to ensure compliance is met.

Cons: The reporting parameters and the background information necessary for giving access and authorisation levels

Clunky and inconsistent user interface

Apr 06, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Large range of functionality the suite covers many business needs

Large range of functionality the suite covers many business needs

Cons: Large range of functionality tries to be everything to everyone.

Poor customer service, inability to deliver promised functions, versions

Overall: None

INX Safety System

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive, easy to use.

Great to have everything in a central place for auditing.

Keeping people accountable with actions to improve safety.

Cons: Nothing. That really comes to mind because it works well for us.

Overall: It is much better than a previous system we used

I consider it's a worthwhile module, however, as we are working with 4.6 it's very outdated.

Apr 09, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: The functionality is good, however, as our version is outdated 4.6 we require a lot of updating. All aspects are covered in Safety.

Cons: It is a bit cumbersome and now has been split into two with InForm taking over stakeholders and obligations.

Capterra loader

INX solution from Infrastructure/Application support

Sep 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good support team.

Good event logging...

Cons: Not highly available

Security around different browsers.

Lack of documentation for Supporting features and application

Overall: Good support staff. Easy to deal with.

Creating report too manual.You should allow existing reports to be duplicated instead starting again

Apr 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pros: Report filter selection is easy to use and user access is simple. Overall very easy to use . Good to have the export feature so user can export data.

Cons: Cons: Most of the time have server issue. Subcontractors and staff most of the time complain and need to raise a ticket about slow performance. This is a big issue. If slow, doesn't matter how good it is, one day no one wants to use it if it takes too long to run.

Overall: quality audit and secuity access

Program is ok to use, have used better programs in the past.

Apr 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Running different reports of training, frequncy rates etc and breakdowns of the individual areas or sites.

Cons: When inputting training, it is required to be uploaded/entered into different sections of the program.

Frustrating, inconsistent,

Apr 03, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Cons: not intuitive, needs more forward thinking, does some great things but only goes half way, GUI

not user friendly, modules don't always link, some simple items are missing - such as meaningful notifications

Overall: it's always available on line desktop and app.