# INX InControl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is INX InControl the right EHS Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136748/INX-InControl/reviews --- INX InControl 3.5 (26) [View alternatives](https://www.capterra.com/p/136748/INX-InControl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of INX InControl Ease of use 3.6 Customer Service 3.8 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nigel C. Project and Application Manager Used the software for: 2+ years ### "It's a good value for money product." April 6, 2018 3.0 Pros We have database access (we host it) so it makes it easy to interrogate our own data. Quite a good level of configurability. High level of integration with the rest of the WFM offering (as you'd expect), with the exception of the Moodle bits in InTuition. Cons The ability to tailor the notifications is sub-standard. We have not got V5 yet and from what I can tell it's not going to be much better. The ad-hoc reporting capability is not too sophisticated. It's just based on tables or very simplistic views. We can write our own DB views BUT I have not found a way to leverage them in the ad hoc reporting. (To be fair, I have not asked) It does not have from what I can tell the ability for us to write GUI or graphic reporting (again, I have not pursued that so happy to be advised otherwise) Review Source AB Alan B. OHS SUperintendent Mining & Metals Used the software for: 2+ years ### "IInControl" August 23, 2019 4.0 Easy and intuitive. Reporting easy to use. Issues resolved quickly. Pros Software is intuitive and able to be used to the users individuals skills and knowledge Cons Some of the security features take a while to get used to and i would prefer it to be replication based such that it is available onsite when the internet is not available. Reliability of personnel entering information- not an INX issue, but is a nuisance. Switched from [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) MANGO did not work for our needs. InControl does the job. Review Source GS Grant S. Safety & Compliance Manager Mining & Metals Used the software for: 2+ years ### "Reasonable Software - Very poor technical support" May 11, 2022 2.0 Correctly implemented, controlled data input and verification would result in an effective business tool. Our version of InControl does not. Poor support by INX. Plenty of Sales personnel, negligble support personnel. Would be reluctant to refer anyone to INX. Pros Integration with other products - InFlight and InTuition Cons Very poor technical support for the software. Numerous requests for assistance to rectify historical security and workflow issues never eventuated. Expensive support and maintenance annual charge that delivers very little. Reason for choosing INX InControl The original version of INX was probably fine. Unfortunately historical changes to security and workflows were made to the software which affected performance. Inheriting this issue, contacted INX a number of times to rectify issues. Happy to pay for results. A lack of tech support, issues are still present. Review Source AC Andy C. General Manager - QHSE Maritime Used the software for: 2+ years ### "InControl/InFlight" August 26, 2019 4.0 INX InControl has matured over the 8/9 years with some positive effect to our business and is showcased during many audits of our management systems with our Clients, Regulators and 3rd Party assessors. The full implementation of the system took longer than expected mainly through a reduced uptake / engagement from senior management. This is an internal issue. The system can deliver but requires drivers and champions at various levels. Pros If set-up properly, the event management system can be fully utilised for many types of events. Important aspects include getting the workflows correct to have an effective process through until verification and close-out. The system has many features that are interconnected to help with developing an organisations risk profile. Level of utilisation of these features does come down to training and managements drive to engage the system. Cons 1\. Integrating all events with a Risk Register is complex and requires set disciplines to implement correctly. 2. Performance Dashboard(s) seem to be limited in comparison with other systems currently on the market. 3. Cost structure for adding additional modules including maintenance support services makes the product less attractive, which makes your customers want to look at alternative systems. 4. Cost of additional modules is a barrier. 5. The presentation of standard Reports is not aesthetically appealing. Reason for choosing INX InControl A central database with ability to reduce duplication of data with common platform for managing information. Review Source VR Verified Reviewer Safety Officer/ Medic/Emergency Response Trainer Mining & Metals Used the software for: 2+ years ### "Personal Experience" September 5, 2018 5.0 great good system good service good staff Pros Easy to use and basically idiot proof you can experiment if needed and learn as you go. The system is very kind to beginners. Once you know your way around you can get data entered very easily by just typing a few letters and the system will give you options so you dont have to be great of fast at typing. The modules link together and feed off each other very easily the more you play the more you learn to do and the quicker it gets done Cons Cant really think of anything because it is user friendly in all ways Review Source DS Daniel S. Safety Data & Reporting Analyst Government Administration Used the software for: 2+ years ### "Event Management made simple" September 20, 2018 4.0 Once the product is configured the way you need the product works flawlessly. As an administrator when ever I have had any issues with the product the IT support team have always been very helpful. Also the team at INX are more than willing for you to provide input regarding what you would like to see from the product in future releases. Pros Makes reporting and management of Events very simple. Having workflows that can be customized based on numerous triggers makes for some very specific and smooth Event management. The ability to set up automated notifications (again based on specific triggers), and automated reports ensures that the right people are kept up to date in a timely manner. The customer service I have received from the INX IT support team has been second to none, they are always very willing to help and they are very knowledgeable regarding their products. Cons There is minimal scope for custom fields on the various tabs that make up the event management, however keeping in mind the price point of the product this was not unexpected. Setting the security permissions is more difficult than it should be especially when you have users numbering in the hundreds. Review Source SE Susan E. HSEQ Admin Hospitality Used the software for: 2+ years ### "mostly it is good and certainly has improved in recent years again. Few small hiccups along the wa" April 6, 2018 3.0 visibility for a number of users and all from central locations or in the field. Pros the ease of use for our front end users from those that use it daily to those that use it once every 6 months. Cons sometimes the simple things are more difficult then they should be but many improvements have been put in place. and the other things is someone will have worked one way for ages and then in an update it changes and sometimes its only by trail and error you find the change and if it was working well before and we ask for the change to be bought back seems no cant happen. The time taken for some of the upgrades to fix known issues occurs, or that we will send support ticket with evidence and all the details to be told please send more which you do and either it cant be replicated its fixed itself or I found my own work around. can be frustrating when this isn't the only task I do in my role but takes the biggest chuck of my time. time for some of the big projects to be rolled out and even after suggestions from users are put forward they still aren't taken into consideration - Risk Register - Mobile App. Review Source AG Anita G. Cloud Project Sponsor (was Applications Manager) Farming Used the software for: 2+ years ### "Mixed Feelings - Great data is being captured but its not easy" May 23, 2022 2.0 It is is hard to get users to engage in the system as they find the mobile app and user interface complex and hard to use. initally the reporting provided some great outcomes as we did not have the information before but unless the information is getting into the system easily that reporting gets watered down Pros Functions are in an abundance - The right data is being captured Cons User Experience is not great. It is hard to flow through the data required to capture incidents. Reason for choosing INX InControl I dont believe INX has kept up with the possbilities in Technology that some of the other companies have - at the time they showed great promise with a mobile app but the user experience did not evolve. Review Source VR Verified Reviewer INX Trainer and Administrator Used the software for: 2+ years ### "InControl is a great data capture tool and provides a good platform for data analysis" April 3, 2018 4.0 . Pros The intray can simplify each persons requirements and responsibilities in the system. The workflows are highly configurable. Cons Customizations beyond the administrator abilities are restrictive and costly. There are restrictions on notifications that can be configured. No simple way to keep inactive people's names removed out of all areas of the system (reports, security etc). Review Source Rahul P. Senior Systems Engineer Transportation/Trucking/Railroad Used the software for: 2+ years ### "INX solution from Infrastructure/Application support" September 13, 2018 3.0 Good support staff. Easy to deal with. Pros Good support team. Good event logging... Cons Not highly available Security around different browsers. Lack of documentation for Supporting features and application Review Source WH Warren H. Safety Operations Manager Utilities Used the software for: 2+ years ### "InControl is an Awesome product" May 11, 2022 5.0 Customer services has been great. The support I received to make Workgroup changes was excellent. Pros It is simple to use whilst being highly capable. I find the software intuitive. Cons The user interface is a tad bland. Could do with a facelift. Reason for choosing INX InControl Was not involved in this decision. Review Source Response from INX Software May 26, 2022 Thank you Warren for this review. AC Andy C. General Manager - QHSE Maritime Used the software for: 2+ years ### "Excellent Event Management Tool developed to capture a variety of events (inputs/outputs)" April 6, 2018 4.0 Provides performance visibility across all areas of operation including Regional performance. Pros Common database accessible to all employees across our business; interface with InFlight and ability to add-on other INX products into a common database, reducing duplication of data. Cons Presentation of certain standard reports without having to run them through Excel Spreadsheet ; Security options in protecting personal data; Review Source DQ Darren Q. GM Risk Used the software for: 2+ years ### "INX gave us an integrated system, with good ease of use. Attempts to improve are too constrained. " April 7, 2018 3.0 Pros Easy of use for a large integrated system. Email notifications available to all without having onerous set up for all users. Cons The risk register is a critical element and yet it has a really poor user interface and very limited functionality. It only just met our needs a few years ago and has not been improved. We are actually revising our risks outside of the software and manually updating. INX is incapable of supporting Projects risk management and this is a major opportunity for the software, especially wiht the billions of dollars of infrastructure being built under our risk management requirements. Too many constraints on how we want make improvements to workflows. We have attempted to create a new Mgt of Change workflow but we have been forced to maintain very manual processes. We are looking at moving another platform. Reporting is difficult. Review Source BC Bryony C. HSMS Adviser Government Administration Used the software for: 2+ years ### "Good for small group of administrators, not for general use by all staff" April 3, 2018 3.0 This is a significant improvement to our previous paper based system and has allowed for increased capturing and reporting of health and safety events. Pros There is a generous capacity for system administration to meet our needs, and the ability to capture a wide range of information. Cons There has been a poor uptake by staff, who perceive the system to be difficult to use. We have also received a poor quality of service over the years from support staff (relating to upgrades and improvements rather than day to day assistance). Review Source RB Rob B. Sustainability Manager Mining & Metals Used the software for: 2+ years ### "INX InControl" September 18, 2018 5.0 Very positive, they can get a little busy at times, especially when a new package is deployed but overall I have had a great experience with the INX team. Pros I like the intuitive nature of the software, most people with limited to no training can work out how to enter events. You are able to set up mandatory fields, this ensures the user enters all the required data to enable you to manage and report on events effectively. Cons The training can be a little rushed, it would be good to have the training packages refreshed. Review Source ES Eddie S. Manager Stakeholder Engagement Mining & Metals Used the software for: 2+ years ### "Keeps us honest and focused in the OHS space" April 6, 2018 3.0 As mentioned previously Pros This is our "one stop shop" for tracking and managing our safety in the company. It is our source of truth across our four operational sites in Australia and allows for a high level of consistency in our reporting. Cons In comparison to other products in the market - it is on the higher scale in terms of price. Would be good if it would integrate seamlessly with SAP and SuccessFactors. Review Source AC Andrew C. HSEQ Manager Construction Used the software for: 2+ years ### "Been using InControl for several years, overall it does the job however the system could be improved" April 3, 2018 3.0 Saves external certification audit hours/days. Pros Makes reporting easy, Assigning actions with due dates. Injury management function is good. Easy to deliver safety stats. Checklists are easy to set up. Cons Unable to use the lead indicator function as the outputs (charts) are poor. Setting up the risk register is complicated and additional training isn't free. Review Source NR Nicandro R. HSEC and T Superintendent Mining & Metals Used the software for: 2+ years ### "INX software is purposeful and functional with each industry for your safety requirements." April 2, 2018 4.0 Pros It can be set up for whatever Lead and Lag indicators you need and what data you require for the purpose of collation and reporting requirements, to ensure compliance is met. Cons The reporting parameters and the background information necessary for giving access and authorisation levels Review Source JH John H. Sys Admin Used the software for: 2+ years ### "Clunky and inconsistent user interface" April 6, 2018 2.0 None Pros Large range of functionality the suite covers many business needs Large range of functionality the suite covers many business needs Cons Large range of functionality tries to be everything to everyone. Poor customer service, inability to deliver promised functions, versions Review Source CD Christopher D. Safety & Training Co Ordinator Mining & Metals Used the software for: 2+ years ### "INX Safety System" September 13, 2018 5.0 It is much better than a previous system we used Pros Very intuitive, easy to use. Great to have everything in a central place for auditing. Keeping people accountable with actions to improve safety. Cons Nothing. That really comes to mind because it works well for us. Review Source CT Chris T. INX Administrator Used the software for: 2+ years ### "I consider it's a worthwhile module, however, as we are working with 4.6 it's very outdated." April 9, 2018 2.0 Pros The functionality is good, however, as our version is outdated 4.6 we require a lot of updating. All aspects are covered in Safety. Cons It is a bit cumbersome and now has been split into two with InForm taking over stakeholders and obligations. Review Source BY Bin Y. Procurement Officer Mining & Metals Used the software for: 2+ years ### "Workflow management, improve Quality system" December 5, 2019 4.0 Streamline the company HSE/Safety related reporting process, improve quality system as a result. Pros Turn reporting into a very simple way, having workflows that can be customized based on company needs. Very good customer service support. Cons Sometimes the user interface is not very friendly, it gets a bit confusing. Some of the features take a while to get used to. Review Source jC judy C. Technical Support Analyst Telecommunications Used the software for: 1-2 years ### "Creating report too manual.You should allow existing reports to be duplicated instead starting again" April 1, 2018 3.0 quality audit and secuity access Pros Pros: Report filter selection is easy to use and user access is simple. Overall very easy to use . Good to have the export feature so user can export data. Cons Cons: Most of the time have server issue. Subcontractors and staff most of the time complain and need to raise a ticket about slow performance. This is a big issue. If slow, doesn't matter how good it is, one day no one wants to use it if it takes too long to run. Review Source RG Rian G. WHS Coordinator Farming Used the software for: 6-12 months ### "Program is ok to use, have used better programs in the past. " April 2, 2018 3.0 Pros Running different reports of training, frequncy rates etc and breakdowns of the individual areas or sites. Cons When inputting training, it is required to be uploaded/entered into different sections of the program. Review Source VR Verified Reviewer CEO and Founder Consumer Services Used the software for: Less than 6 months ### "Inx Software Strong Leadership" May 15, 2019 5.0 Excellent. They are open and always wanting to improve their services and products. Pros Access to management to help resolve problems. Cons I can't think of anything that I would comment on. Review Source Similar Products Featured ## Related categories [EHS Management](https://www.capterra.com/ehs-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.