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Google-backed High ROI Guest Engagement Smart Texting Platform. Text with your guests! Ivy combines human expertise and automation to provide accurate and timely guest communication, freeing up hotel staff, and enhancing your guest experience.
Provider
Revinate
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Videos, Live Online, Documentation, Webinars
Support
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat
Best suited for hotels, resorts, and casinos looking to drive up ADR (average daily rate), guest satisfaction scores, and revenue through high-quality automated service.
Content Source: Ivy Experience Suite
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Ivy Experience Suite Reviews
"Ivy is wonderful!"
Overall: I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests. Definitely deescalates a lot of situations because it is not an in person interaction.
Pros: auto responses makes it so you don't need to do 100% of the work
Cons: None, There were some Cons from a number of years ago, but all good now!
"GO IVY..GOMOMENT!"
Overall: EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.
Pros: UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.
Cons: NOTHING, GREAT! USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.
Vendor Response
"IVY is the best Personal Concierge "
Overall: Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature!
Pros: I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are .
Cons: I have not found a negative yet with IVY
