# Ivy Experience Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ivy Experience Suite Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/136769/Guest-Communications-Platform --- # Ivy Experience Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ivy Experience Suite ## What is Ivy Experience Suite? Google-backed High ROI Guest Engagement Smart Texting Platform. Text with your guests! Ivy combines human expertise and automation to provide accurate and timely guest communication, freeing up hotel staff, and enhancing your guest experience. ## What is Ivy Experience Suite used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ivy Experience Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.revinate.com/&name=Ivy Experience Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ivy Experience Suite 4.3 (3) VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $250 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 5.0 (73) Value For Money 4.7 (3) Value For Money 4.9 (70) Customer Service 4.7 (3) Customer Service 5.0 (70) ## Ivy Experience Suite alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [Emitrr](https://www.capterra.com/p/215815/Emitrr/) [4.8 (147)](https://www.capterra.com/p/215815/Emitrr/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215815/Emitrr/) ## FAQs about Ivy Experience Suite Overview ### What company size and specific industries is Ivy Experience Suite built for? Ivy Experience Suite is designed for hotels, resorts, and casinos of any size that want to improve average daily rate, guest satisfaction scores, and revenue through automated service. It is aimed at hospitality businesses that manage guest communications and service delivery across these property types. Features and Usability ### What are the key features of Ivy Experience Suite? Ivy Experience Suite offers 2-way messaging, live chat, mass texting, and multi-channel communication for customer contact. It also includes automated responses, pre-configured bot, message personalization, and scheduled messaging. Reporting/analytics, engagement tracking, sentiment analysis, alerts/notifications, and third-party integrations support communication management and customer experience management. Integrations ### Which third-party tools and platforms does Ivy Experience Suite integrate with? Ivy Experience Suite connects natively to Front, Maestro PMS, and Stayntouch PMS. These integrations cover guest communication and property management workflows, giving hotels a focused set of connections for coordinating service requests, reservations, and operational data across core hospitality platforms. Getting Started and Support ### What training and onboarding options does Ivy Experience Suite offer? Ivy Experience Suite provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Ivy Experience Suite offer? Ivy Experience Suite provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support quality cannot be characterized from reviewer feedback because no support-related reviews are available, so users should rely on the listed channels and evaluate responsiveness and usefulness directly through their own experience. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Ivy Experience Suite 23 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tracks metrics that provide insight into how a user interacts with any interface or product Helps understand a user's intentions/actions Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Basic $250.00 Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Front](https://www.capterra.com/p/132901/Front/)[ Stayntouch PMS](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/)[ Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mayur P. Owner Hospitality ### "Ivy is wonderful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2020 I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests. Definitely deescalates a lot of situations because it is not an in person interaction. Pros auto responses makes it so you don't need to do 100% of the work Cons None, There were some Cons from a number of years ago, but all good now! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Misty M. Assistant General Manager Hospitality ### "IVY is the best Personal Concierge " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2020 Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature! Pros I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are . Cons I have not found a negative yet with IVY Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK PETER K. GENERAL MANAGER Hospitality ### "GO IVY..GOMOMENT!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 23, 2020 EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS. Pros UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY. Cons NOTHING, GREAT! USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2020 Thank you, Peter, for your recommendation. We are honored to have our contactless guest engagement platform serve you and your guests in your brand new beautiful Hotel Indigo. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.