Who Uses This Software?

Impraise is made for innovative, growing enterprises with the goal to implement a strong feedback culture. Companies that have a young and ambitious workforce and need to develop future leaders.


Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Impraise
  • www.impraise.com
  • Founded 2014
  • United States

About Impraise

Mobile-optimized app for real-time feedback, social recognition and peer coaching. Give your people the simplest and most engaging tool to give and request feedback when it's on to of their mind, e.g. after a meeting. Managers can set up team-wide or company-wide 360 degree feedback events and identify coaching needs and top performers in real-time. Feedback is given based on competencies, skills and behaviors. Perfect for leadership development and personal development conversations.


Impraise Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • 360 Degree Feedback
  • Appraisal History Tracking
  • Compensation Management
  • Custom Rating Scales
  • Individual Development Plans
  • Objective/Goal Setting
  • On-going Performance Tracking
  • Peer Appraisals
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments

Impraise Reviews Recently Reviewed!


I'm using Imparise to provide feedback to my team

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, practical, can be used on daily bases, you can track your previously submitted feedback through the app. & track progress.

Cons: Analytics is not in the app, & the response to the feedback is not always visible in the email, you have to log into the app to see it.

Overall: It allows me to provide instant feedback to my team, & to keep tracking their progress in certain areas, it is really helpful communication tool between people.

Vendor Response

by Impraise on June 18, 2018

Thanks Sherif! this goes a long way to improving our platform! we'll take your review into account for the future of Impraise!

I see you gave our customer support team 4/5. How can we make that a 5?

Amazing customer support, and easy-to-use platform

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The support team is very responsive and helpful in any needs, requests, or last-minute changes (mostly when I mess something up and need them to fix it for me). Platform is simple to use, and events are easy to set up.

Cons: Everything is still done manually, and as an admin I don't have access to as much as I would like in some areas- creating new teams still goes through their service side, which for a startup like us can be challenging as we constantly change our structure. Would also be helpful if admins had access to see every detail of real-time feedback as I believe currently we can only see overall scores and things like that, instead of the notes that a person shares with another teammate.

Vendor Response

by Impraise on June 18, 2018

Hi there, thanks for the review! we thrive on feedback, so this is absolutely necessary for us to constantly improve. We're currently improving the manual process, to make it easier for admins to to update and change your structure.

Thanks again!

Easy user interface for feedback and performance management processes

Jun 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most that the software really als a nice UI. This aids enourmously to the implementation for our employees. In the back end I can follow and monitor what is going on so that I can take timely actions if needed.

Development is ongoing so Impraise is open for feedback on new features.

Our customer support (Boyan) is straight up a Hero who replies within an hour and always fixes issues right away.

Cons: I would like to have an own admin portal to customise my own portal. As this is not avaiable some "easy" customization options and word choicing is not possible. We for example use the word "objective" in place of "goal" and cannot adjust the wording.

Overall: Documentation in one place, higher buy-in for employees.

Vendor Response

by Impraise on June 18, 2018

Thanks Rob! Boyan and the Impraise team appreciate the feedback!! we'll make sure to take your feedback into account for our future product developments.

Has the building blocks and foundation for a great piece of software!

Oct 07, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, amazing app! Has helped our company culture immensely by providing our team with a way to solicit real time feedback on presentations, meetings, and projects. They are on the right track towards building out a fantastic solution for performance reviews.

Cons: The product is a bit glitchy from time to time. Support can sometimes be spotty, but I will say the Customer Experience Manager has been amazing in handling my questions when she gets to them.

Overall: Impraise is a great tool for small start-ups to start running performance reviews and getting candid feedback. Their software is still a bit buggy and support turnaround isn't the quickest, but if you have patience to properly implement their program you will see a large return on your investment.

Our culture has become much more transparent and our team loves receiving real time event based performance feedback. The app is very easy to use as well.

Recommendations to other buyers: Reasonably priced software that has saved me tons of time in running our annual performance reviews and feedback events. If you are a tech forward individual that has some patience for a newer company that's still working out its kinks, then this product will suit you well. I know they are working on some awesome new features and it's really wonderful see them grow and develop.

Feedback and reviews for peers, managers and direct reports

Jul 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to quickly fill out feedback that team members request from me, and likewise it is easy to quickly construct a feedback form and send it out to specific people. I like the convenience of using the mobile app, because it means that I can give feedback during downtime hours.

Cons: The navigation on the mobile app is slightly difficult to understand, given that I use it on a half-yearly basis. There are three sections (with only icons to differentiate them) to it and I end up just swiping between each section to find the relevant area.

Overall: Peer and manager reviews. Access from mobile.

Great at praise

Sep 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: An excellent tool to give customers a voice, and to help us send the managers' and clients' comments to the right employee.

Cons: The goal setting and mesurement is a little simple, so it does not comply with more complicated metrics that are sometimes used.

Overall: It is a good tool to "spread the message", it is helpful when trying to ramp up commitment across the operations teams. Being able to receive positive comments on a job well done on time, and being able to advice on a bad behaviour enables us to act faster.

Vendor Response

by Impraise on September 28, 2018

Thanks for the feedback! how do we make that three star into a five star?

Absolutely great support, nothing is a problem, Impraise guys are amazing :)

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It´s easy to use, it´s synced with our office communicator Slack. Praise feature is really great, you can appreciate a person immediately after a successful project, you can thank via Praise feature. It´s quick, smooth and it really helps.

Cons: Company objectives cannot be cascaded from the top down. You cannot give a feedback to the whole team.

Optimize your management, communication and performance of your staff with Impraise

Jul 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:

Tool that is easy to use and extremely complete when it comes to implementing strategies, monitoring and performance monitoring within organizations.

One of its fundamental pillars is that according to the follow-ups you can establish action plans and feedback of daily activities, meetings, among others.

Cons:

It is complicated and opportunities to review the emails sent.

Have easy access to the comment made to give you a timely response.

It is usually very intermittent

Gives us the ability to give and receive feedback when it matters

Mar 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: In an ideal world we would love to give feedback when it matters. Impraise allows you to solicit feedback whenever the opportunity arises. By using their platform we can see where our hidden strengths and learning curves quickly and continuously. It's a really rewarding experiencing seeing our colleagues grow and develop their core competencies and skills on an ongoing basis. Before we used the tool, we never gave each other constructive feedback. It was simply a 'good job' or 'well done', but now it's really specific to the skill want to develop. With anonymity, it's easier to solicit open and honest feedback. Since we've started using the tool, our team has become more comfortable with providing feedback. Its also really easy to use, whenever im on my way home or on my way to work, I can easily open the app on my iPhone or Android and give feedback when it matters.

Impraise integrates perfectly into our workflow

Mar 29, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: At TAM TAM we're part of a disruptive environment. We have to constantly remain ahead of the competition, constantly challenge ourselves to create the best digital marketing material the industry has to offer. We believe in integrated digital solutions and not one hit wonders. That's why Impraise was a perfect fit for our company. We needed a solution that integrated into our daily workflow, that complemented our competitive nature. Through 360 feedback, our employees know where their strengths are and where they need to improve on a regular basis. This helps with communication, professional development and the feeling of a fully engaged work environment. Our clients give us feedback constantly, and we knew how beneficial these processes could be, so applying this new business practice to our work environment was the natural fit.

I need this tool to complete some goal of the company, so a like very much the simplicity

Jun 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The capacity to give feedback and the simplicity of this process it's very good. well done! the UI its perfect, congrats!

Cons: for now, nothing :) for now, nothing :) (sorry but i don't have nothing to tell about the cons of this tool)

Vendor Response

by Impraise on June 18, 2018

Hey! thanks for the review! always great to hear we're on the right track to improving the performance management experience.

the goal functionality will be soon part of the feedback loop! stay tuned!

Helpful and engaging

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, like the fact that everything is very clear and ready for use. Best way to give and receive feedback.

Cons: No cons! As already said I completely like it. Appreciate the latest outlook upgrades in the platform.

Capterra-loader

Very satisfied so far. Impraise made everyone's life easier and has been the perfect tool for us to

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the fact that its well designed to facilitate more regular and more meaningful coaching conversations

Overall: It really helps us get continuous feedback from Co-Workers

You'll often see with software companies that there is a gap between what you have been sold and what's been delivered. Impressed about the professional handover from their sales team to their customer success team.

I used Impraise in quarterly base to check reviews feedback from other colleagues

Jun 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * easy to give or request new feedback

* select peers while searching

* find recent feedback from last quarters

Cons: everything looks good and easy to use as user, but UI interface can be improved more and notifications

Overall: gather feedback from colleagues easily

Vendor Response

by Impraise on June 18, 2018

One of the areas we're most proud of is making it easy for our clients to give and receive feedback, so receiving feedback reinforces that mission! Thanks for that.

I see you weren't as happy with customer support, would you be able to elaborate?

We use impraise as our ongoing internal feedback tool

Jun 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tool is easy to use.

Great reports - we found that Impraise was great at facilitating feedback in our groups.

The ability to set goals and track then was very usefull

Cons: The many options can feel overwhelming.

Sometimes the build ind flow is not exactly what you need, and you find yourself trying to work around the softwares functionality

Overall: Better team evaluation. Better self evaluation

Vendor Response

by Impraise on June 18, 2018

Hi there,

Thanks for the review! We understand that feedback can sometimes be overwhelming. We're striving to make that process easier through constantly updating the product. Stay tuned for more exciting releases.

Would love to hear how we could help you improve the product

Top-notch in an area I'm somewhat critical of - Kudos to Impraise.

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Performance management is really hard to get right. I've used a number of solutions throughout my career and I feel like Impraise does a really good job walking end-users through the product. I find its approach is lightweight and doesn't over complicate giving feedback.

Overall: The software does its job really well. The notifications work well and I've not had any major complaints while using it.

Easy to use, essential in creating a feedback culture within our company.

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use in giving and asking for feedback, setting up OKR's and development goals and reviewing your team members.

Cons: Still has some way to go in being able to create easy overviews where you'd get all reviews, with elaboration in one view, instead of having to select certain specific topics separately.

Vendor Response

by Impraise on June 18, 2018

Hi there, thanks for the review! One of the core elements to our product is making it easy to give and receive feedback, so its great to hear our customers enjoying that aspect.

We're constantly improving our solution, so feedback like this goes a long way to helping us improve!

Great feedback tool!

Mar 21, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Impraise allows a performance review process that can be driven by specific events (e.g., through scheduling feedback loops) as well as by managers or employees themselves (by directly requesting feedback requests from colleagues). Pond5 started using Impraise as its first ever performance feedback tool to execute an annual review process and is looking forward to continued use as a part of efforts to ensure ongoing feedback throughout the year.

The experience was good

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: It was fun to use it, it's easy to use, the option to write comments and personalize your questions is the best.

Cons: You should update a few things on this product. Customer support is something they need to fix, it's bad.

Vendor Response

by Impraise on June 21, 2018

Hi Fabricio, sorry to hear you had a bad experience with customer support. Can I ask you to be more specific?

Well designed for feedbacks and setting personal goals. kept your points for future.

Jun 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: giving and taking feedback

I have really nice experience with it. Enjoy the process of the giving and taking feedback.

Cons: most least giving feedback in number colour circle. not able to figure it out the use of giving that number with the circle.

Vendor Response

by Impraise on June 18, 2018

We're striving to make the process as simple and easy to use as possible, so that you can focus on the outcome. It's great to see you're happy with the experience so far.

Thanks for the great review!

Very easy to use and looks nice.

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use, the interface is very nice and logical. Nice design and functionality at its best. Im happy with it.

Cons: Sometime its is connecting longer or loading longer than i am expected from the app. Its ia maybe my phone or some bugs in the app.

Very solid. Impressed with the product and team

Jun 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use for employees. We evaluated many tools and most were complicated and employees didn't like using them.

Cons: Not as flexible as I would like. There are features we'd like to have. Impraise is building those out so I'm not too worried.

Vendor Response

by Impraise on June 29, 2018

Thanks Nathan! Appreciate the feedback! What features are you looking for specifically? There's a lot in the pipeline, so knowing your priorities will help with ours!

Impraise is a great tool to collect feedback and to stimulate a feedback culture.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Impraise has a lot of features which is very helpful. The combination between Real-Time feedback and Reviews is really pleasant.

Cons: The software can't be in the same language. For example, the system it self is in English and when we ask for feedback, we ask the questions in Dutch. It would be nicer if the whole system can be in Dutch, not only the questions.

Best 360 tool I've ever used

Jul 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Impraise is so easy to use, simple to get started and a real pleasure to receive feedback with. Can't imagine to use another product.

Capterra-loader

I use in in the company I work for. It is a great tool for give and recieve feedback.

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how you can give feedback anonymously to your coworkers or you boss. It is good to improve your work and your performance.

Cons: One of the cons is how confused is the interface. It took me time to get use to it and learn how to use it.

Overall: I have improve my performance in the company I work. It is good to know how other people see how is you work.

Vendor Response

by Impraise on May 31, 2018

Hi Eliana, thanks for the review! Although I see you didn't give our customer support any stars. Would you be able to give us any insights into why? We're constantly improving, so any feedback would be great!

I've enjoyed Impraise as a user and seeing some of the admin settings.

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the option to write written feedback and customize questions. Additionally, the visual of the rating yourself on the colored circle is nice!

Cons: Giving "Praise" isn't as intuitive. There should be a button on the dashboard similar to the "Give feedback" button when you just want to give someone a quick shoutout. It makes a simple task a bit more difficult by clicking into People etc.