QuadKor

Infor Service Management

1 / 5 1 review

Who Uses This Software?

Companies that need Scheduling & Dispatch, Work Order Mgmt., Service Contracts, Inventory Purchasing & Distribution, Contact Center, Asset Mgmt., Accounting, Sales/CRM, Mobile, Workbenches, Analytics.


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QuadKor
  • quadkor.com
  • Founded 2011
  • United States

About Infor Service Management

Infor Service Management is the deepest, most industry specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently. One integrated system with advanced service-focused functionality gives ultimate efficiency, speed, and company-wide access to critical information. Technology that makes a labor intensive business profitable.


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Infor Service Management Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Infor Service Management Reviews

INFOR Service Management Software Disaster

Sep 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The software had some very powerful features such as rental, price assignments and costing.

Cons: ISM will not work with third party accounting software. The accounting portion of the software is so labor intensive that no small company could possibly make it work. Of course, this was not discussed during the evaluation demos and we found this out late in the implementation. The software is LOADED with bugs and INFOR loves charging people to resolve them. They also have a learning website that's totally useless. They charge insane fees to view training videos or documents. The system is non intuitive and requires a massive amount of training and implementation. After nearly a full year of training, we were not able to complete a single transaction. The vender misrepresented the product and farmed out the training to a third party who promised the world and delivered nothing.

Recommendations to other buyers: Hands down, I would stay away from the product. We spent a huge sum of money and abandoned the software. INFOR nor the vendor was willing to do anything in terms of rectifying the issues. INFOR, Quadkor and CIO Virtual Solutions failed miserably and deserve to be out of business.