Who Uses This Software?

If you're a brand conscious Studio or Gym who wants to automate their business and improve their customer experience, we can help you achieve that. Save time, make more money and delight your members.


Average Ratings

157 Reviews
Ease

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
    See pricing details
  • Pricing Details
    Silver, Gold & Platinum packages available from $85 - $180.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Glofox
  • www.glofox.com
  • Founded 2014
  • Ireland

About Glofox

Glofox Gym and Fitness Studio Management Software is built by fitness professionals, for fitness professionals. Manage your business from an all-in-one system: Scheduling, membership management, reporting, payments. With seamless client communication through a unique Mobile App, you can retain more clients and give your facility the stability it needs to grow and scale. Our mobile app, combined with a website integration is the perfect booking system, so you can drive revenue to new heights.


Glofox Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Glofox Reviews Recently Reviewed!


Happy i made the switch to Glofox!

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

Cons: The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Vendor Response

by Glofox on February 02, 2018

Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team

Watch out MindbodyOnline, there's a new kid on the block!

Apr 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at '195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from '80-'140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Vendor Response

by Glofox on July 21, 2016

Hi Andrew,

Thanks for writing a review. We appreciate the kind words!

It's been an absolute pleasure to work with you and the team at Personal Health. Also, very exciting to see the results you've achieved in such a short space of time!

Yours in fitness,

Timmy | Glofox Head of Support

Outstanding Product, Excellent Customer Service

Jul 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like pretty much everything. My members get a really modern app with a ton of features that allow them to manage their own schedule and not have to constantly contact me for bookings or payments. I get a lot of easy to use features that automate a lot of the repetitive tasks I have been doing, plus its really easy to see how your business is doing with the reporting tool. It also auto charges clients on a monthly basis so I don't have to chase payments. And their support team basically did all the setup for me walking me through everything. they are super helpful!

Cons: I like everything about it. I can't think of how they could improve it.

Overall: I could not be happier. I have set up software for Fitness studios and gyms I have worked at and have used in my own studio when I setup, so I have experience with a lot of software in the fitness market. But Glofox has it all, and the customer service is brilliant. They offer apps for your clients to check-in and update their info, they offer engagement tools and detailed reports for me to run my business. It has everything we could ever want. The best part of the software is the regular and constant updates they are putting into it. They are ahead of the curve with what is needed to help grow my business and give me the tools I need to do that. Big thumbs up, great job team Glofox

Recommendations to other buyers: I love it and highly recommend it. Its tailored to help my business grow and improve my members experience. All my members love it, they love how it's so useful to them and how professional and easy to use it is.

Vendor Response

by Glofox on July 21, 2016

Hi Mark,

Thanks for taking the time to write a review. Delighted to hear that Glofox is all round the perfect solution for your business!

It's been a pleasure working with you and the team.

Yours in fitness,

Timmy | Glofox Head of Support

Very happy with our experience and decision to utilize Glofox as our fitness studio software.

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: From the very start the experience has been better than expected. The sales department immediately returned our call when initially inquiring about the software. They provided the answers to all our questions and scheduled a demo as soon as possible since we were on an aggressive timeline of trying to open our studio within 6 weeks of contacting Glofox. From onboarding, to setting things up, to getting us rolling within that timeframe was very impressive. Our questions while implementing were answered in a timely fashion and the online knowledge based articles they have on the product are very helpful and provided recorded steps of a lot of the task which make it even easy to implement. The smartphone app that comes with the package has been a blessing in disguise as it saves time and man hours allowing the members to see and schedule classes, pay for memberships, purchase merchandise, see studio news and updates right from the palm of their hands! Our members love the ease and use of the app not to mention us as small business owners. Last but not lease our post sales have been very impressive at this point and we believe the Glofox application has played a big role since it puts our business right in the hands of the potential and now members of our fitness studio. In the first week, we already have 31 members signed up for one our various packages via the app. As of this writing another 17 potential members have downloaded the app. Not to bad for the first week in business

Cons: There should be a way of modifying or even copying and pasting certain things within the dashboard like memberships, classes, etc...

Overall: Saved time, effort,man-hours on administrative task.

Vendor Response

by Glofox on September 06, 2017

Hi Carlos,

Thanks for taking the time to write a fantastic review of Glofox! Your feedback is really important to us, so thanks for sharing.

Yours in fitness,
The Glofox Team

Terrific service and support. Overall, extremely worth the investment!

Jul 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Glofox won me over and from here on out, the support has been terrific - so accommodating to the needs of my business and eager to answer questions and solve problems.

I've managed to cut out a lot of tedious tasks that were eating up my time like membership management and keeping track of bookings etc. It's great to finally have these automations in place that keep my business running smoothly each day and be able to track the growth we're making. Not to mention, my members are delighted to have the option to book into a class through the app. Such a simple change that makes everyone's life easier.

Cons: Not really a con, but for any business owners questioning if Glofox is worth the cost, the answer is yes. It's worth it. The Glofox team will care for your business on your journey to success and won't toss you aside once the sale is over. The quality of their software, their continued support and the simplicity of their service for me and my members is more than I could have asked for.

Overall: Having come from no previous management system, Glofox was a God send for us! To begin with, the sales rep I spoke with was very helpful, he asked me what my problems were, what I wanted to achieve and worked with me on figuring out the best way to accomplish them as opposed to pushing a software in my face.

Once we jumped into the demo, ease of use was the key reason I went with Glofox. I demoed quite a few softwares before finding Glofox and I couldn't believe how difficult they seemed to grasp. I needed to get rid of the headache of managing bookings and it just seemed like these other softwares were going to add to that headache.

Recommendations to other buyers: Take advantage of the unlimited free training sessions!

Vendor Response

by Glofox on July 21, 2016

Hi Jarrah,

Thanks for taking the time to right a review!

We're glad that you found the demo really helpful and It's great to hear that you're finding the software really simple to use - we consider 'ease of use' as one of our greatest strengths against alternatives in the market, so it's great to hear you reinforce it!

Yours in fitness,

Timmy | Glofox Head of Support

Happy we made the switch!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We spent a long time researching different studio software options and Glofox has definitely helped us make big technological strides forward from the app to check in kiosk capabilities. Though the retail aspects are second tier, these aren't our top priorities either at the moment. Would definitely recommend trying the demo and exploring Glofox to other yoga studios.

Pros: The interface for both our staff and students has been far more intuitive and easy to use than our last program. The reporting is clear and the app has inspired more online bookings for classes. Check in is starting to run more smoothly giving our teachers more time to focus on class and less time dealing with frustrations with a clunky system at the desk. The way the system is set up also allows individuals to navigate it in different ways that make the most personal sense to them rather than forcing everyone to learn the exact same steps. Customer service has been very attentive and responsive as we've made the transition to Glofox which is much appreciated. We have felt supported through the whole process so far. The more we learn about the program the more customized we've made it to our needs which has been great.

Cons: The only cons so far are minor tech capabilities we're hoping to see evolve soon. You can only sell one retail item at a time, though there are some work arounds. We would also like to be able to check our teachers and staff into class and sell them retail items without creating separate student profiles. In the grand scheme of operations these are small details that haven't derailed us and we look forward to seeing upcoming changes with the program.

Glofox for the Win! The perfect solution for our fitness studio.

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -The dashboard is a life saver when it comes to managing my business. I don't have to spend countless hours on admin! I couldn't even imagine going back to tracking bookings, attendances and payments manually.

-Glofox designed an app completely tailored to my brand - so professional looking. A great way to make our studio stand out from the crowd.

-They also designed a booking and payment portal that connects with my website and Facebook page, so members can decide where and when they want to book their next class or make their next purchase. A great user experience!

-The reporting tool has most certainly helped me to make better decisions for the business as I can generate reports on our performance in the click of a button. Even if you're not tech savvy, it's super easy to navigate and understand. If I ever did have a question on some aspect of the product the support team are always available to answer questions.

Cons: Nothing!

Overall: Glofox makes it really easy for me to manage my business day in, day out! The dashboard is straightforward and simple to use, yet powerful enough to do everything I need it to. A great service and a great team of people behind it too!

Recommendations to other buyers: Honestly, well worth the price for their service. It was definitely the right decision for our business. Thanks for everything Glofox!

Vendor Response

by Glofox on November 08, 2016

Hi Nancy,

Thanks for taking the time to write a review of Glofox! We really appreciate it.

It's great to hear such fantastic feedback. Be sure to get in touch if you have any questions whatsoever :)

All the best,
Glofox Support

Committed to helping your business succeed. 10/10 Glofox!

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My experience with Glofox has been fantastic. The training was very easy to follow and their support team made sure I had everything I needed to get up and running - very understanding and always happy to help out with any queries.

Pros: The admin dashboard makes it really easy to keep track of my class schedule, memberships, payments and overall member activity. If you want to spend more time than ever before with your clients helping them achieve their goals, you need a system like this! The reporting section of the dashboard makes it effortless to monitor our performance: sales (by class, membership, course or even trainer), first time visits, bookings and attendances etc. This is great for identifying areas of the business that have room for growth. The app itself is so simple for our members to use. They can easily book their class or course and even pay for it straight through the app. If there's an update or news that I need to circulate fast, I can do it with the app, minus the hassle of calling up clients or wondering if they opened the email or not. These push notifications through the app are a great way to promote new classes or courses too. People see our messages on the home screen of their phone almost as soon as we send them and they can book in on the exact same platform. The perfect way to increase bookings and keep the momentum going! Not to mention, a great way to generate new leads. We can promote the app and encourage potential members to download it and get a taste of what we have to offer.

Cons: It would have been great if we found Glofox sooner!

Recommendations to other buyers: Don't overlook a software like this and what it could mean for your business. The team at Glofox are committed to helping you stay ahead of the competition. The value of that alone is so much more than what their competitors have to offer. 10/10 Glofox!

Great!!! Friendly and unstressed. Gave me the confidence to follow my true path.

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it really is. Structured so well, that all you have to do is fill in the blanks. I was actually surprised on some of the features because I would have never thought I would need certain things. So it added to my business plan and gave me more knowledge.

The customer service is really great! I believe that is why I went with Glofox. I understand (like everything) that products will evolve and change. Glofox is aware that there may be things that will change, they know the product is great but not perfect. But they are always searching, learning from their clients, they listen and empower clients to have a forward and back dynamic so that they can make this software great and most importantly help people like me to focus on what I do best. Kudos to the support staff, working with you guys made life easy for me, all of you are sincere and genuine which made it easy for me to express and share my aspirations and philosophy with you guys, making this process very seamless and easy. Thank you and I look forward to continue working with you all.

Overall: Less Stress really. You can focus on your strengths and on your clients. Do not have to worry about transactions or being at two places at once. You get more than what you pay for. It helps you to also grow your business and expand in various ways all while keeping stress levels low.

Vendor Response

by Glofox on September 06, 2017

Hi Dan,

Thanks for sharing your experience! We're delighted to hear that Glofox has helped you to follow your true path.

Should you have any more feedback, feel free to send it to feedback@glofox.com. It has been a pleasure working with you!

Yours in fitness,

The Glofox Team

Glofox is a critical part of our daily operations and we couldn't operate without it

May 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely user friendly and has been simplified to ensure minimum amount of steps required in all customer aspects from booking classes to purchasing memberships. It allows customers to book in at any time of the day or night & allows us to have full transparency of who's attending each and every class.

Cons: Amendments to memberships are cumbersome and require alot of manual input. The new dashboard has excellent features however there were some nice parts of the old dashboard that have been lost which were very useful for our daily management information

Overall: Customer convenience is the biggest advantage. They can view, book and cancel without a messages or calls, back & forth ensuring our administration team don't end up spending their time with bookings and customer queries

Vendor Response

by Glofox on May 11, 2017

Hi Glenn,

Thanks for sharing your positive feedback!

We're working hard to make your day to day run even smoother in the long run. We have a tonne of new features in the pipeline, and we're also working on improvements to some older features that you mentioned. We'll be sure to let you know as soon as they're available - we can't wait for you to test them out!

Yours in fitness,
The Glofox Team

Transformational

Feb 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The App

Cons: The web integration

Overall: At the start of using Glofox I was a little apprehensive. There is a fair amount of effort to populate the data. The support I received at the start and ongoing has been exceptional. I feel fully supported by the Glofox team. In particular Stephen, who is absolutely amazing.

The feedback we have been getting from our members has been amazing. Our members have completely embraced Glofox, it's intuitive and allows them to be self sufficient and not dependent on the gym for payments and bookings.

Our team can spend time building relationships with our members instead of having to worry about paperwork, Par-Qs (all fully integrated), payment details, monthly subscriptions etc.

The user experience on the App is great. The back end system for the gym has helped us understand our business and look at opportunities for growth. We can run quick and easy reports, and email all our registered members (over 1000 now!) in one click. It's saved so much time and effort.

Glofox is an investment for your current business and future growth. I would strongly recommend Glofox for your gym.

Vendor Response

by Glofox on February 24, 2017

Hi Julie, thanks for the amazing review! We¿re delighted to hear that you¿ve found our support team super helpful. It¿s also great to hear that your members have completely embraced Glofox - I¿m sure they¿re delighted to be able to book and pay straight from their smartphone! Keep up the good work and If you have any questions, we¿re here to help. All the best, Glofox Support.

I'm delighted I chose Glofox... For lots of reasons

Apr 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

I love Glofox and can't live without it anymore.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's beautiful and save me a lot of time. I don't have enough words to describe how much it changed my life and my mental health.

I used to live with Excel sheets and spend a lot of time booking students.

Now I have more time free to talk with possible customers and to work on my studio marketing.

The app is great and easy to use and there's a lot of great things.

I love the push up notifications, the waiting list, the store.

Definately a great choice.

Cons: The app is great but we know how technology works, and yes there's some glitches.

The desktop version very ugly what surprises me after their beautiful app.

And no admin app, using your own app with your admin account you'll have access to some admin functions, a few.

Overall: I have more free time to spend with actual important things instead of spending my life managing my studio.

My sales are improving and my students love the Glofox.

Vendor Response

by Glofox on September 06, 2017

Hi Natalia,

Thanks for sharing a review of Glofox! It's great to hear of the mental clarity you've achieved from the transition from spreadsheets to software.

You'll be delighted to hear that we have a new Web Portal design coming very soon - so watch this space!

All the best,
The Glofox Team

A newer company that has the ability to dominate this industry.

May 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is beyond what I have ever experienced with any company before. Ever. The software itself looks very clean and professional, moreso than the competition, and that professional image is extremely important to me. Ease of use for my clientele is paramount and they have nailed that. The app that we received is our own branding. It's not a Glofox app, it's a Vernon Yoga app. I like that. And it does more than the industry standard. I like being innovative and Glofox allows me to be ahead of my competition.

Cons: Glofox doesn't yet have a system designed for families to all be one one Member account (but their competition doesn't either). Also, Glofox doesn't yet have employee management capabilities or loyalty programs, but I believe it's on their to-do list. They are well worth the wait.

Overall: My book keeping was on pen and paper before I implemented Glofox. Therefore, we had a huge honour system as far as client payment. Our revenue has increased by a substantial amount simply by having Glofox remind staff and clients when their next payment is due. In addition, Glofox has literally shaved about 2-hours off of my workday. Saving time and money is enough of a benefit for me!

Vendor Response

by Glofox on May 11, 2017

Hi Carla,

Huge congratulation on making the switch from pen and paper to software! It's great to see your studio saving more time and money than ever before.

We appreciate the feedback too - those features are indeed on our roadmap. We'll be sure to update you as soon as they become available!

Yours in fitness,
The Glofox Team

One of the best studio investments I've made!

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It organises members, keeps them in constant contact, promotes the studio, sells products, is highly efficient and easy to use. Not only that, there is a great help service which has been available to answer all sorts of mundane questions from me! At all sorts of hours might I add. I'm not the best on computers so this in itself was super helpful. It didn't take me long at all to get the hang of working the system. It is by far one of the best studio investments I've made to date.

Cons: None!

Overall: Glofox is a wonderful system that has helped me in a number of ways to run my studio in an easy, organised fashion. I was hesitant at the start to change my ways, but a year in, it only gets better.

Recommendations to other buyers: The return of saving both time and energy alone is priceless.

Vendor Response

by Glofox on November 08, 2016

Hi Jo Ann,

Thanks for a writing a review for us! We appreciate you taking the time. We'll always be here to help no matter what the question, or the time! Keep up the great work.

All the best,
Timmy
Head of Support

More WODs, Less Admin! A++

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Crossfit is all about community and making our athletes feel welcome. Having to ask athletes for their due payments at every session was completely ruining our vibe. The payments aspect of Glofox not only saves me so much time, but I'm no longer losing money because I want to avoid an awkward conversation. Everything is automated. Athletes book in for their WOD through the app, pay through the app and I can easily track all of these details in my Glofox dashboard. Recurring memberships mean I don't have to do anything - ANYTHING. It's so simple, makes such a huge difference to our revenue each month and gives me back a bit of sanity!

Before Glofox my box was run on pen and paper. Not organised and definitely not scalable. If I ever wanted to expand the business I'd need to get my processes together. And that's what I did. When I realized how much money I was actually losing from my pen and paper approach, my decision was made.

The support team were superstars getting me up and running! So happy to help. They have an online knowledge base too that has quick how to articles and videos - so helpful!

Vendor Response

by Glofox on September 06, 2017

Hi Sarah,

Thanks for taking the time to write a review of Glofox! We're delighted to see you saving more time and money each day. You've been a pleasure to work with and we look forward to a long relationship!

All the best,
The Glofox Team

How complicated became simple, finally we have a system that helps us generate business!

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also.

I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%.

The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's.

I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game.

The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc.

Cons: We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

Looks great - Easy to use - great value

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From a yoga studio owner perspective I love...

1. The customer service - having an actual human I can contact in case I need support who can respond quickly. A revelation!!!

2. Ease of use for my clients - the system is super intuitive and 98% of clients just started using it without any further queries or issues.

3. Ease of use as a manager - quick and easy to update, it is very straightforward compared to similar yoga studio management software out there. No hidden boxes or options - it just does what I need it to do!

4. Coming from a pen and paper system Glofox has saved me so far on average 5 hours of admin time a week.

5. Price - WAY better value for money compared to its competitors. Depending on subscription level it is much cheaper OR includes much more functionality than the leading yoga studio CRM.

Cons: As it has not been around THAT long compared to other yoga studio CRM software there are some functionalities that still need to be added but there are always workarounds and I have 100% faith in the Glofox team that they will catch up in the next months (they are pretty ace!).

Vendor Response

by Glofox on November 17, 2017

Chrisi, thanks for sharing your experience! It has been an absolute pleasure working with you -
You picked everything up so fast. Keep your invaluable product feedback coming our way!

Adam | Customer Success Manager at Glofox

Viable but slightly an incomplete product.

Jul 03, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group.

Reports were great indicators of revenue and made it easy to pay instructors.

Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program.

Able to check how many people booked into a class before hand (although rarely did people book long in advance).

Refunds were easy.

Cons: The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system.

Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually.

Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin.

Other annoying things:

Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored.

Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying.

At the start there were many app issues such as random closings, missing classes, and general payment issues.

If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money.

If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes...

Glofox's software is easy to use and their customer service is second to none.

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we were in the exploratory stage trying to find the right software for our gym, we sought to find a product that was cost effective, user-friendly, adaptable, and came with responsive support. We couldn't be more pleased with the ways that Glofox has delivered on those categories and exceeded our expectations.

Cons: I'm not sure we have had enough time with it to find any faults for the applications that we'd like to use it for. The only drawbacks I could foresee would have to do with adapting a service within the app to meet a unique need we have as a Recreation Ministry. I'm confident that we would receive support to assist us in meeting that need though.

Overall: The Glofox app has taken our gym to the next level. We really needed a way to connect with our members in an effective way as well as concentrate our information into an easy to access forum. Glofox has enabled us to do that in a far more cost effective way than having a custom-designed app from a non-specialized software company. Since they focus on gym owners and operators, they offer you solutions that you might not even realize that you have yet and walk with you through each step of the process. I would recommend their services to anyone who wants to grow their client base, have less overhead and automate their administrative and scheduling processes.

Vendor Response

by Glofox on September 06, 2017

Hi Jacob,

Thanks for sharing your experience! It's been a pleasure working with you and the team at Dawson Recreation Ministry.

Yours in fitness,
The Glofox Team

Partnering with Glofox has been the single best decision we have made in our business.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We made the mistake of trying to manage our own CRM when we launched our gym. Within 4 weeks of opening we realized this was a huge mistake. We considered many platforms and software company partners to improve our efficiency. The Glofox integrated platform for booking, communication, CRM and payments has given our customers a fantastic experience, interface and reliability when booking and paying. For us it saves us countless hours each week, works efficiently on the go, in the gym and literally on the studio floor whilst coaching. Every technology has an occasion gremlin but if so any problem is quickly remedied by their great team, who work as hard for you, as you do for your own customers.

Cons: Our own company branded Glofox app, the most expensive solution, did take slightly longer than we hoped to get finished, only a few days late, mainly because of Apple app store slowness but it was worth the wait in the end.

Fantastic software and support team!

Mar 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of the booking system as well as the integrations!

Cons: I wouldn't say there's anything I dislike, but would love to see some sort of forum/group that our members can comment/post onto!

Overall: When my business partner and I decided to open up our own fitness studio last month we knew that we would need some sort of booking software/client management system. After trying a few trials/demo periods from different companies, we came across glofox and decided to give it a try.

Honestly after 10 mins of trying out the software, I loved it straight away! I booked onto a demonstration call with Richard and got set up very easily!

We did run into a couple of issues where there was an issue with the crossover from trial account to the premium version. This caused issues for us as the whole system was down for a few days.

BUT

Credit where it's due, the guys were in contact with us daily to update us on the problem and how to fix it. We were booked onto a 'call' where the support team identified and fixed the problem immediately, turning out to be something minor.

Since then, we've had no problems! Our clients are loving the app and we are too! Highly recommend!

Oh, and the price? Definite value for money!

Recommendations to other buyers: As mentioned above, I'd like to see the forum feature added so that we can engage with clients through the app in a community/group setting as opposed to using Facebook!

Vendor Response

by Glofox on May 11, 2017

Hi Liam,

Great to hear of your positive experience with Glofox! Could you say it was.. love at first sight?

We appreciate the product feedback too - we'll pass this on to our development team!

Yours in fitness,
The Glofox Team

Capterra loader

Fantastic service. Extremely happy with the product and my entire experience with the Glofox team.

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: From the moment I applied for the demo call, I was sure Glofox was the right option for me. The sales rep I spoke with was Ed, who asked me what my current problems were while running my business. Once I'd outlined them, he showed me how Glofox was able to help me manage everything, take the stress out of the admin end of things and help me free up more time to do what I do...train people.

Once I chose to go ahead with the product, the customer success team were a great help in showing me how to use to app and dashboard to get the most out of it. They were always on hand to help with any questions that I had.

My biggest barrier to going with a management software earlier was cost, and this was one of the big questions I had but once I started the process, it was a no-brainer. The software has already paid for itself by helping me keep track of memberships and reducing lost revenue.

Vendor Response

by Glofox on December 19, 2017

Hi Barry, thanks for sharing your positive experience with the team! Great to hear that your investment in Glofox has already paid for itself. We've really enjoyed learning about your business and we're excited to help you take it to the next level! Yours in fitness, Marko | Customer Success Manager

Looks fantastic. So simple to navigate and use. The customer service/design team are exceptional

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the reports/statistics, monitoring performance and engaging with our members as a group or 121. The App is so simple to use and so effective from answering an inquiry to booking somebody into a class or taking out a membership. All the icons give you an opportunity to promote your Gym and why you should train at the Fitness Centre. From selling merchandise, protein, PT's, courses and booking classes has saved me so much time. In fact revolutionary. The biggest asset of Glofox is their team. The 121 interaction has been amazing. My customer support has listened to all my challenges, and sorted out solutions on our calls. If not able to sort out the problem he always comes back within 24 hours. Awesome Customer Service. Many companies need to learn from Glofox customer care. Thank You

Cons: Few issues with News /Courses Icon. In a number of occasions it took over 96 hours to remedy. I would like this to be reduced dramatically. Otherwise all positive,

Vendor Response

by Glofox on December 19, 2017

Thanks for sharing Paul! It's been fantastic to see your business transform in such a short time frame - Keep up the great work! Yours in fitness, Adam | Customer Success Manager

Glofox has helped me automate tasks and free up precious time I need to coach and manage my gym

Dec 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is personal and prompt. I feel that my issues are taken seriously and dealt with promptly. I also see that the service continues endlessly to improve

Cons: I would like to be able to force clients to update the App at each new build as this causes issues with Log ins

Overall: Precious time saved and increase in revenues. Clients love the independence from their computers they get from the App. I can get some basic info on class size while away from my computer

Vendor Response

by Glofox on February 02, 2018

Hi Zack,

Thanks for taking the time to write a review of Glofox! Great to hear that you're saving precious time and driving revenue upwards!

We really appreciate the feedback too, we'll be sure to pass it on to the product team.

Yours in fitness,
The Glofox Team

Good product with set up help

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how they offer you the support on set up for 1.5 hours.. It makes my job easier for my clients that I refer over to get their POS software. Easily get your store up and running with some awesome features USA hours and 24/7 customer service which I have not had to use yet..

Cons: Just my personal opinion I just hate to pay a monthly fee but for what you are getting in this package compared to others.. Must say the value is there

Glitch after glitch after glitch after glitch

Aug 31, 2017
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly.

Cons: They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one.

Overall: It taught me what I want and what I do not want, and for that I am appreciative.

Great team poor product

Mar 01, 2017
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is visually appealing

Cons: Doesn't work the dysfunctionality just keeps changing ..goes from problem to the next

Overall: Quite mix feelings as we been using Glofox software for 6months during which they had a change in dashboard software. Whist using the previous dashboard we had numerous non functional issues. Such as unable to erase/ change classes , the software would sometime have a mind of its own as we would see the start or finish times of class being altered to nonspecific time therefore we realised it wasn't human error. Then we have the new dashboard 2017 and unfortunately we experience a malfunction every one to two day. These have included historic classes being displayed on the app, all this continues despite the Glofox service team promising resolve the issues. Further problem have been experience with our clients unable to access the credits they paid for against the classes. other clients have had the money automatically taken for courses without authorisation. The Glofox team are very courteous but slow to respond apart rom an auto email stating that they acknowledge the message and will deal in due course. All in all a frustrating experience.

Recommendations to other buyers: When it works properly its great but this is seldom and the Time taken to chase up the team and get it resolved is exhausting

Vendor Response

by Glofox on May 24, 2017

Hi Graeme

Many thanks for the honest and constructive feedback.

We are aware that the transition to our new dashboard was not as smooth as we would have liked and I am sorry for the inconvenience this caused you.

It was great to speak with you on the phone last week and I am glad that things are going much better for you now.

We will continue to work really hard to deliver for our clients and to continually improve the product. I look forward to getting more feedback from you again in the future.

Kind regards

Anthony
Director of Customer Experience

Excellent support and customized app- they overdelivered and with a very tight timeline

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Turn-key, intuitive to work with, And, the team then customized when I need it for the software to align better with our club terminology. You can have great software and then bad support and the whole thing goes south- glopfox is exactly the opposite. The software platform is great but then add a team that executes under a tight timeline- big win and valuable software/partner! Thanks to the customer service team, thank you design team, and the app team you're the best !!! I highly recommend you to anyone!

Cons: No cons really...enhancements? Maybe develope a Quickbooks interface so all sales can import into Quickbooks. Also, maybe add an auto crop feature for picture imports.

Overall: Club membership booking and billing/organization and app

Vendor Response

by Glofox on September 06, 2017

Hi Jon,

Thanks for taking the time to share your experience with Glofox! It's great to hear that Glofox exceeded your expectations and that you're finding our support team very helpful. We appreciate your recommendations in terms of enhancements too - We'll be sure to pass these to our development team.

Should you have any questions, you know where to find us!

All the best,

Karen

Glofox for Gym Users

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Easy to use

Easy to set up classes, courses etc

Easy to see all members in one place

Communicate to all users

Cons: would like to see better reports

For maybe there be an option to have like a clock in key ring or card for members to use when enter the gym

and option to have this on tablet for members to check themselves into class, as a lot of time is wasted on this manually

Zappy the way forward in digital marketing

Feb 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been with Zappy now just over seven months and our results have been amazing. Up to date software which is so easy to use. From the development stage to the ongoing support has been amazing and i can't recommend them enough if you ever considered availing of Zappy's services. They know exactly what each customer wants and designed our app to our specific needs. Their customer service is some of the best i have ever come across and i have had them returning my calls late on Saturday afternoons before. I can now reach nearly 700 of our members within seconds thanks to Zappy and our well designed app. Keep up the good work!!

Vendor Response

by Glofox on April 05, 2016

Hi Val,

Delighted to hear you're getting on so well with the software and app! It's fantastic to see you reaching your entire member base from the click of a button.

We have new features in development for release in 2016 which we know you'll love:

DASHBOARD
A new Dashboard with weekly and monthly calendar views, enhanced point of sale, quicker loading time, improved ease of use and enhanced reporting configurations.

COMMUNITY BUILDING
Enhanced push notification filters including the ability to target by class attendance, activity and membership type. Also, the launch of a 'community' feature enabling members and or trainers to message each other via your Glofox App. Workout tracking is also in the pipeline.

MANAGEMENT & ACCOUNTING
The development of an Admin and Trainer app so that you can manage your business directly from your mobile phone.

CHECK IN
Via a "Check in Kiosk" or an "In App barcode" or key tag.

We'll keep you updated on the launch!

Capterra loader

Perfect fit for my classed based fitness business!

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy for customers to use and pay

Easy for me to set up

Great new leads management feature just launched

Great in app marketing features

Easy website integration

I have recommended this software to a friend and they are switching their entire plaform to Glofox.

Cons: There are a few reports I'm after that I've heard are on the way.

Overall: The platform enabled to grow my business from zero to profitable in under 6 months. While there were some bugs on the legacy app/software these have been ironed out and I have not had an issue in several months.

It's Engaging and Easy to Use

Oct 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Since opening my Yoga business 4 years ago, I found keeping my students engaged and keeping on top of my cash-flow was challenging. From working in some yoga studios I was using their online booking systems to check in students and payments. I found other systems cumbersome to do the most simplest task. One studio I hold yoga classes was (and still is) using Glofox and thought this was so much easier to do book, check in and receive payments, all online! I contacted Anthony from Glofox and showed me how easy it is to set up, and share with my clients.

Pros: Payments are processed by another Irish company called Stripe. This is an additional module to the Glofox suite but it is coupled with the simplicity and seamless completion. This gives me and my clients an Excellent Customer Experience.

Cons: If I do encounter issues with memberships and sometimes issues with students not able to book a class, support is only an email away or on their website, with a very quick response it is sorted. No delay and supporting the above mentioned, Excellent Customer Experience.

Recommendations to other buyers: I would be happy to recommend Glofox to Freelance Yoga and Pilates teachers as well as existing Yoga studios.

So easy to use for both myself and my clients , thumbs up

Oct 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy use

Cons: Payments don't reach my bank until the following week but I don't think that's Glofox fault

Overall: I'm not very good with technical stuff so didn't think an app would be good for me , might give more stress than it's worth

I was wrong , its fool proof ( example ME )

All my clients tell me how good and easy it is to use , is be lost without it now , 90% of my customers use it to book with me and I can see how classes are doing for the week ahead

Payments go through very speedy from customers .

Can't fault it , wouldn't have a business without it now

Vendor Response

by Glofox on November 08, 2016

Hi Tricia,

Thanks for the great recommendation!

It's fantastic to hear that such a high percentage of your clients are making the most of the app for bookings! Keep up the good work and do let us know if you have any questions.

All the best,
Timmy, Glofox Support

App and Website for Leisure Facility,

Aug 10, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have found the App exceptionally easy to administrate and even more importantly it is simple to download and function from our members point of view which is key, we have integrated this into the website now and can drive traffic and sales through these platforms 24/7 which is something that we previously could not offer.

Of course we want to keep kicking on from here so we look forward to updates as they happen.

With a smooth launch without any technical issues we are delighted with our choice and the service we have received from day one.

Chris Melia,

Business Development Manager.


Vendor Response

by Glofox on February 04, 2016

Chris, thanks for the great review. We appreciate you taking the time! We're delighted to see the success you've achieved by driving traffic through your website and mobile app!

We have some great new features in development for release in 2016:

DASHBOARD
A new Dashboard with weekly and monthly calendar views, enhanced point of sale, quicker loading time, improved ease of use and enhanced reporting configurations.

COMMUNITY BUILDING
Enhanced push notification filters including the ability to target by class attendance, activity and membership type. Also, the launch of a 'community' feature enabling members and or trainers to message each other via your Glofox App. Workout tracking is also in the pipeline.

MANAGEMENT & ACCOUNTING
The development of an Admin and Trainer app so that you can manage your business directly from your mobile phone.

CHECK IN
Via a "Check in Kiosk" or an "In App barcode" or key tag.

We'll keep you updated on the launch!

It's Engaging and Easy to Use

Feb 09, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Since opening my Yoga business 4 years ago, I found keeping my students engaged and keeping on top of my cash-flow was challenging. From working in some yoga studios I was using their online booking systems to check in students and payments. I found other systems cumbersome to do the most simplest task.

One studio I hold yoga classes was (and still is) using Glofox and thought this was so much easier to do book, check in and receive payments, all online! I contacted Anthony from Glofox and showed me how easy it is to set up, and share with my clients.

Payments are processed by another Irish company called Stripe. This is an additional module to the Glofox suite but it is coupled with the simplicity and seamless completion. This gives me and my clients an Excellent Customer Experience.

If I do encounter issues with memberships and sometimes issues with students not able to book a class, support is only an email away or on their website, with a very quick response it is sorted. No delay and supporting the above mentioned, Excellent Customer Experience.

I would be happy to recommend Glofox to Freelance Yoga and Pilates teachers as well as existing Yoga studios.

Vendor Response

by Glofox on February 09, 2015

Thanks for the review Emma, we are constantly updating our software with feedback from our clients. We built this with our clients in mind so every piece of feedback gets carefully considered. We look forward to giving you a continued excellent experience with Glofox and the best of luck with your yoga studio. We hope to be a great driving force behind its sure success!!

Some stumbles to begin with but now they meet and exceed expectations

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use for members and administrators. Members can intuitively and comfortably figure out how to use the app. It provides our members with an equitable way to sign-up for free classes while also cancelling. The app continues to improve with each passing month

Cons: More data review options for administrators to analyze . Unable to build as many profiles around who is attending the classes. More filter options needed.

Very easy to use. Extremely helpful customer support.

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use.

Great back up and support

Friendly staff

Colourful app

Easy dashboard to use

Great instructions if anything goes wrong

Quick feedback on any issues or problems

Quick enough to learn how to use

Members learned how to use quickly

Ease of payment methods

Takes pressure off us having to remind members of renewals

It has generated us more members

Greater flexibility for members for class booking and visibility to class spaces

Takes pressure off us to control and manage bookings

Easy access to members details

No revenue lost on delayed renewals

Cons: Can sometimes be slow but it is improving

Took my members a week to transition to change but all good now

Vendor Response

by Glofox on September 06, 2017

Hi Edele,

It's fantastic to hear that you're no longer losing revenue due to delayed renewals!
We really appreciate your feedback. Our development team is constantly working on improving load time, so rest assured that this will keep improving!

All the best,

The Glofox Team

Glofox Review

Aug 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is great.

Easy to change things.

Cons: Still needs some usability tweeking on studio owner side but this is ongoing.

Overall: My clients love the app and find the user experience good. The system has evolved in the time we have been using it and Glofox appear to be continually trying to better the user experience both for the studio owner and their clients.

Vendor Response

by Glofox on August 03, 2016

Hi Emma,

Thanks for taking the time to write a review. We're delighted to hear that your clients love the app - we're all about the user experience!

Our development team are continually working on making things even better for you and your clients - so we'll be sure to let you know when the next round of updates are ready!

Yours in fitness,
Timmy | Head of Support

Getting on board with Glofox, great move

Mar 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT WORKS....

Cons: a bit confusing starting out,

Overall: Have been in the fitness industry for 10 years now, have often gone with cheaper class booking options as thought these 'high tec' ones were out of reach, so very surprised when I came across Glofox, great value for money, was very impressed with there knowledge of the industry, they knew all my issues and had solutions, I signed up immediately,

About to go live and the support both in terms manner and response times has been brilliant,

Thank you for making this such a pleasant experience, and I have no doubt you guys are heading to the top, Keep it up....

Please feel free to place my contact details on review if anyone would like to directly ask me anything,

Thanks

Recommendations to other buyers: once the customer has signed up at the desk they should still have the option to get app without having to go through 'forgot password' its confusing and not customer friendly

Vendor Response

by Glofox on May 11, 2017

Hi Aky,

Thanks for sharing your fantastic Glofox experience! We appreciate the suggestions too - we'll be sure to pass these on to our product development team. Keep up the great work at NC Fitness!

Yours in fitness,

The Glofox Team

It's made my life easier and my clients love it!

Nov 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After doing a whole lot of research I came across Glofox. I have been signed up with them for a year now and to be honest I've not looked back.The software does everything I need and more. Customer support is 100% and that has been consistent throughout the year. They have always been friendly, patience and very helpful, for that alone I would recommend them. I love using the software but what is better is my clients love the app. I was redesigning my website and thought it was a novelty, but actually it has been much more than that. I am very happy with Glofox and would highly recommended them.

Pros: It's easy to use, clients are really impressed with the app. Its cuts down on admin so saves me time. I can now reach everyone with push notifications and clients can be responsible for their own classes which again saves me a number of emails and calls.

Cons: I would use the shop if there was a shipping option. To allow therapists to be able to access their part of the app to adjust their personal schedule.

Recommendations to other buyers: Go for it!

So far we have had a very easy and efficient transition for our last provider to Glofox

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the system is very easy to use from both our management side of things, to our customer experience. Clear visual display makes the app. that bit more user friendly and attractive to use.

Cons: The system can be a little glitchy, as is the same with most computer system but Glofox have vowed to deal with these issues as they arise and this far have held up to their side of the bargin.

Overall: We receive and system that is easy for our clients to manage and also provided a media that we can jeep in contact with our clients more readily.

Push notifications are very help full and although we have not used it yet but the in app thread wI'll be brilliant for us for feed our client info on a more regular basis. Information that we believe will create a stronger trainer client relationship which we believe is very important.

Vendor Response

by Glofox on September 06, 2017

Hi Niall,

Thanks for sharing the details on your seamless transition to Glofox. We look forward to working with you long into the future!

Yours in fitness,
The Glofox Team

I can't imagine why this is so highly rated!

Mar 02, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: I like the idea of it. Their staff is very nice.

Cons: Nothing works as promised.

Overall: I chose this option based on the reviews on this site but I can't imagine how it is so highly rated. I've had nothing but trouble with it--and I'm not a novice with this sort of thing. My very first credit card payment received was charged in Euros rather than dollars. The app and the desktop is glitchy at best and feels more like a beta version than a product ready for the masses. My clients have had terrible luck signing up or canceling their classes--the app consistently tells them the class has already passed even though it may be hours before the class time. My clients have lost confidence in the app and all but one have given up trying so I'm back to never knowing who is coming and having to be at my desk to check them in rather than on the floor overseeing their warm-ups with my assistant. The gym owner side of the app is useless. It crashes with every use--either on opening or when I try to navigate to any of the other pages. Last night, one of my clients purchased a package from the app for which they ended up with FOUR packages charged FOUR times to their credit card. I can't get out of this program fast enough!!

Recommendations to other buyers: Don't do it. It sounds great but I've got nothing good to say other than their sales staff is awesome.

Vendor Response

by Glofox on May 24, 2017

Hi Dina

Thank you for your review and your very honest feedback.

I¿m really sorry about the experience you received as a Glofox customer. At the time you joined us, we had a complication with a server update, which unfortunately negatively impacted some of our clients.

However, the successful update has now vastly improved our service speed and reliability for the future. We really wish you could have stuck around to see the improvement thereafter.

I would like to assure you that this is not stereotypical of the Glofox experience and I am genuinely sorry that this occurred.

Kind regards

Anthony
Director of Customer Experience

Easy to use and support is very helpful!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would recommend Glofox because they are working to fix the things that are missing and are making improvements to the software. Plus it is so easy to use!!!

Pros: User friendly, Support is prompt and helpful, clients with membership find it easy to book class, check in kiosk is great, very easy to use and set up.I am not a tech person and I had no trouble. I had a glofox specialist help me with any questions and set up for the first month. I can still contact him now if I need anything

Cons: missing some features that would be helpful when holding free events, app tells new clients that they are not eligible for a class instead of redirecting them to membership or package options so clients have to go to memberships first before they can book a class, needs to be all one step. no good way to have childcare schedule so have to set it up as a class and clients get confused.

Would highly recommemd

Dec 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, friendly staff available to talk to you on the phone. Professional looking app.

Overall: Awesome friendly team, lots of expertise, no hidden agendas, just good passionate people ready to help build your business. Would highly recommend.

Vendor Response

by Glofox on January 18, 2017

Hi Carolyn,Thanks for taking the time to write a review of Glofox! We really appreciate it. We'll always be here to help no matter what the question, or the time. All the best, Glofox Support.

very happy!

Feb 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great customer service and support, great design throughout the app

Cons: none

Overall: I recently switched from another well known membership software that is sold as the one of the leading membership and payment processing companies out there. They were expensive, poor technical support, poor customer usability and overall not a great product. I luckily stumbled upon Glofox and our Gym is all round happy and excited to use Glofox. Their support and customer service is second to none, the app is getting great feedback from our clients, our staff find it simple and functionality is great.

Gym operations is a lot easier under Glofox now. It was a great business decision switching over to Glofox. Switch over was painless as well with great support along the way.

Vendor Response

by Glofox on February 24, 2017

Hi David, fantastic to hear that you found a software that meets your every need! There are too many complex, inflexible systems on the market today. Our goal really is to take the pain out of fitness business management - it¿s as simple as that! Keep up the great work! All the best, Glofox Support.

Product and service offered is Great

Jan 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and clean look of this product

Cons: Development for courses and area bookings section needed for usability. but Classes section is great.

Overall: We had used the services of Glofox for more than 6months and found them to offer a great product with the support to match. The system is clean and very usable for both staff and customers via the web and app portals. Very happy with the product and company who seem to have a vision for continuous improvement.

Vendor Response

by Glofox on January 18, 2017

Hi Daniel, Thanks for your great review! Be sure to get in touch if you have any questions whatsoever :). All the best, Glofox Support.

Very impressed and so are my clients!

Apr 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Takes away the stress away from dealing with payments and class bookings, gives me much more time to do other things.

Cons: Could do with booking and taking payments for Sports Therapy treatments.

Overall: Very impressed with the ease of use. I'm normally hopeless with anything technical and Glofox have been a blessing. From the beginning we were in contact as often as I needed and had the app and dashboard set up before I knew it. Any questions that I had about making changes to classes or members were quickly answered which has made everything so straight forward that I have more time to focus on delivering sessions and working on client retention. Can't rate these guys highly enough. Thank you

Recommendations to other buyers: Nope

Vendor Response

by Glofox on May 11, 2017

Hi Eddy,

Thanks for taking the time to review Glofox. Ease of use is one of our top priorities, so we're glad you agree - you don't need to be a data scientist to use Glofox!

We appreciate the feedback too. We'll be sure to pass this on to our product team.

Yours in fitness,
The Glofox Team

From sales to design to learning how to run Glofox the team is great all around.

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were looking for a gym management software that moved all of our registration and payment group exercises classes and wellness courses online. Glofox is very easy to use and does everything we want very well. With our membership we can send notifications to all of our members or to different groups. Finally the support team is amazing and always there to help

Cons: I would like to be able to limit the number of memberships that can be purchased. Other than that I have not found anything to complain about!

Overall: Having Glofox decreased my time spent on admin related tasks. Our students love that all the classes and courses are right on their phone/tablet.

Vendor Response

by Glofox on September 14, 2017

Hi Kevin, thanks for sharing your experience! It's great to hear that you're finding it very easy to manage your entire fitness center online through Glofox. Keep up the great work! Yours in fitness, The Glofox Team.

GLOFOX is the new GO TO

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would really recommend Glofox for anyone interested in bringing booking systems online to their gym etc. We love it and our members find it so handy to use.

Pros: Glofox is easy to use & the webinars are brilliant help to getting set up! Been using it in our gym the past few months and we've had zero issues. Any query I had, I was replied to ASAP which was great.

Cons: tbh i've no cons about this app. Glofox is so easy to use and I would recommend to anyone asking about it.