--- title: "ABC Glofox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ABC Glofox the right Membership Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136861/Glofox/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ABC Glofox 4.4 (356) [View alternatives](https://www.capterra.com/p/136861/Glofox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ABC Glofox Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events.“ April 1, 2026 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough.“ April 1, 2026 BI Bilyana I DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “having all clients information in one place, including bookings, payments helps me manage my client database easier.“ April 1, 2026 Henry L OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “It doesn’t offer a grace period after a client misses a payment, as access is blocked immediately.“ April 23, 2026 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business.“ April 1, 2026 KC Keesha C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “When I input class times the thing that bothers me the most is having to go off of 24 hour time clock but I’m sure I’ll get used to it.“ April 23, 2026 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The onboarding process was excellent, and once set up, the system has been reliable and efficient. Despite a few minor glitches, it has been a strong solution for our needs and has made managing our programs much easier.“ April 1, 2026 DK Delrae K Gym OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due. When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track.“ February 16, 2024 ## Showing most helpful reviews Showing 1-25 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathrin K. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "New Studio Owner" March 23, 2026 5.0 I opened my own Boutique Fitness Studio in May 2025 and was looking for easy-to-use software. I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. I was used to Trainerize, so using Glofox made sense. It's been really great so far and I haven't had any issues and would highly recommend it to anyone looking for a software. Pros I had a great introductory call and signed up on the spot. I love the easy-to-use software; there hasn't been any service interruption since using it. The software runs smoothly and doesn't really need any explanation. I wish there were a few features that I was used to before, but overall, for any small studios, this is a great service for a very great price that does everything, including billing, marketing, sales, etc. Cons I wish there was a way for monthly members to book more than 30 days in advance to prevent waitlists and frustration. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing ABC Glofox Cost and easy-to use interface. Wellness Living was a little too much for what i was looking for. Review Source TM Tara M. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Great fit for flexible, high-volume kids’ programming" April 1, 2026 4.0 Overall, we’ve had a very positive experience with Glofox. It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. The onboarding process was excellent, and once set up, the system has been reliable and efficient. Despite a few minor glitches, it has been a strong solution for our needs and has made managing our programs much easier. Pros Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events. Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business. It’s easy for parents to use, keeps everything organized, and has significantly streamlined our operations. Cons There are occasional glitches, especially when parents try to add multiple children to bookings, which can cause some confusion. We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough. These issues aren’t constant, but they do come up from time to time. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox We chose Glofox over alternatives like Mindbody because of its ease of use, dependability, and flexibility for our business model. Mindbody also required a much more restrictive and lengthy contract, which didn’t align with what we were looking for. Glofox felt more straightforward to set up and better suited for our needs. Review Source TM Tanabeth M. Owner, therapist, practitioner and instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "6 Months waiting for a fix re: scheduling issues" February 12, 2025 1.0 I started a new spa and infrared Hot Yoga business in July 2024. The sales team tells you everything you want to hear boasting support, ease and profitability. My onboarding rep was not knowledgeable and frequently responded to my questions with “I’ll find out” and then to never provide a straight answer- for this I didn’t complain just muddled through to get open in time. Then out of the blue, I was given a new rep who after I shared my concerns, apologized for the inconvenience but did no better besides offering up excuses why the answers are hard to come by. The leading answer was due to the people who build this app are located in Ireland and the time change provides difficulty for getting answers timely. That’s a Glo fox issue not the problem of the business people trusting the company we are paying to do the job. I was sold at the start about the pre-sales ability within the system. Odd that the salesmen could speak so highly about it but the on-boarders didn’t have a clue how to make that happen. I paid for several months before opening in hopes to have a solidified app to open my new business with and to conduct pre-sales to provide a huge opening month. This did not occur! I should have backed out prior to opening but I’m always leaning toward hopefulness. A few months go by clients do love the app and it does keep track of my unlimited clients packages which is very nice and yes even easy for yogis and spa clients. October arrived and I’m not sure if the app had an update or what occurred but all the sudden without any change to the schedule/availability on my end and (in fact the back end shows my correct hours), clients can all the sudden book appointments well into the night all the way to 2 am. I have had to call several clients to reschedule which doesn’t look good on a new business. I reported it right away in October. Multiple reports through multiple reps even the sales rep who sold me the package. No one has been able to fix this creating more desk work for me which is why I went with Glo fox in the first place to reduce my desk time. Finally in December I was connected with a rep I can reach out to for follow up regarding my concerns with the scheduling/availability times. Even after she heard my concerns no one has been able to fix the issue. She was able to provide me with a very tiny discount for the month of January and February. I followed up today and she does respond within the same day thankfully, but the answer is completely unacceptable. Her response: “The fix is still in the works by our engineering team. I currently do not have an exact ETA, but it is prioritized for this quarter.“ The quarter ends in March, that is 6 months of non answers and no fixes and last week a new issue has arrived. I can no longer adjust the price at check out. I haven’t heard any response on this new thing that is happening. I’m posting to help people make better choices- read reviews don’t make the mistake I did by attempting to stay hopeful. Pros The app is great for the clients and not having other business advertising to my clients on my businesses app. Cons Customer service is terrible. 6 months asking for assistance. Misrepresentation at sales level. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Reason for choosing ABC Glofox Pre sales ability and removes credit card fees prior to deposit and business app Review Source Diego Alberto R. Owner Sports Used the software for: 6-12 months ### "A great platform for a fitness studio" May 5, 2026 5.0 Exactly what a studio needs. The platform is intuitive for both the admin and the members. Setting up classes, memberships and payments was straightforward. Recommended for any boutique fitness studio. Pros Solid platform for managing a Pilates studio Scheduling and membership management work smoothly. The onboarding process was simple and the team was helpful whenever I had questions. Cons Their integration with Wellhub is not fully completed. So I have some troubles with some of our customers that come from that platform Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Fitco](https://www.capterra.com/p/182579/Fitco/)[Fitune](https://www.capterra.com/p/208500/Fitune/) Reason for choosing ABC Glofox The platform is intuitive for both the admin and the members Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Happy" February 6, 2026 5.0 I switched from Virtuagym and the experience with glofox is night and day compared to virtuagym. If you are outgrowing you current CRM then Glowfox is the platform for you. Pros Easy onboarding, feature rich platform at affordable price. Very scalable solution for multiple locations. Branded app is a must have, it solves all of my scheduling and appointment management! Automation and organization of leads and clients is excellent. Cons Live customer service comes after a few different AI Q&A exchanges. I dont think glowfox is any different than any other company nowadays moving to automation Switched from [Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Virtuagym did not offer all of the features I needed Review Source BI Bilyana I. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "10 months wit Glofox and organizing many of my tasks at the yoga school" April 1, 2026 4.0 I have started using the app about 10 months ago. It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. It has helped me the overall running of the studio as it has saved me some time of the tasks I used to do manually. ;) Pros The booking system and managing classes has become much easier for me. having all clients information in one place, including bookings, payments helps me manage my client database easier. Cons No Urban sport integration. Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. Switched from [Meetup Pro](https://www.capterra.com/p/238689/Meetup-Pro/) MEetup was lacking a lot of the features that I needed to automate my tasks and it didn´t give me access to my clients emails. Review Source Henry L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox Review: Simple, Efficient, and Reliable" April 23, 2026 5.0 Simple and easy to use, with a clean interface that makes daily management straightforward. It’s reliable and helps keep everything organized without complications. Customer service is also good and responsive when support is needed. Pros Simple, reliable, and efficient. It makes managing payments easy, and the support team is always helpful. Highly recommended! Cons It doesn’t offer a grace period after a client misses a payment, as access is blocked immediately. Other than that, I really like it. Switched from [ShapeNet](https://www.capterra.com/p/77428/ShapeNet/) ShapeNet closed down. We have to looking for a new one. Review Source TC Toby C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Glofox changed my business" February 7, 2026 5.0 Fantastic. Great onboarding and support team. Seamless migration. The website and app turned out great. Pros Seamless onboarding and migration from.my old gym membership management system. Great staff and product. My website and app came out great! Cons That they don't have their own access control. They do integrate with Kisi, but having to have members go to a separate app is not my favorite. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing ABC Glofox Better pricing, onboarding, and better features Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Need of automation and website/app integration Review Source KW Kate W. Yoga and Pilates instructor Sports Used the software for: Less than 6 months ### "The Loft Studio " March 29, 2025 5.0 Very good ! \[sensitive content hidden\] Was fantastic!! Responded fast and was super informative and patient with my constant requests. Pros How easy it is client facing. Just a few clicks and you’re booked. Cons The workload - I was lead to believe the migration would be done for me stress free but it was a lot of going back and forth. All sorted fast but time consuming. I have one complaint. If there’s 2 studios in the same area using the Glofox system clients have complained they have to keep signing in and out. Would be good if they could have two accounts on my profile to access different studios as and when. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was problematic and the support wasn’t very good so lots of things went wrong. Review Source JM Jonathan M. operations manager Non-Profit Organization Management Used the software for: 1-2 years ### "Efficient booking system!" January 31, 2025 5.0 theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system. Pros Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful! Cons The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing ABC Glofox Our sister organisation were using it and I got used to it. I thought it was very effective. Review Source AC Arlene C. Owner / CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Really wish I could give this software a better score." January 7, 2020 1.0 Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence). Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact). I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs! Pros Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly. Cons It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had become too expensive and their customer support wait times were too long. I also wanted to support a local business which is why I chose Glofox. Review Source Response from ABC Fitness January 27, 2020 Hi Arlene, Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform. We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined. Best regards, The Glofox Team RA Rima A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "There are better products out there" December 15, 2021 2.0 This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members. Pros At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time. Cons Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes. We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month. Tech support takes months to fix issues.. Reason for choosing ABC Glofox I will be leaving Glofox ASAP and would not recommend it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It had become expensive and was super buggy. However Glofox is the same Review Source Response from ABC Fitness February 8, 2022 Hi Rima, Thank you for your honest feedback, and we are truly sorry that your experience with glofox did not live up to your expectations. We take this feedback very seriously and are working towards improving the reporting and stability issues you reported. MF Morganne F. Owner Sports Used the software for: Less than 6 months ### "Worst Mistake of 2024" February 13, 2024 1.0 They told me they could transfer all my members (they meant only the adults not the kids), they told me I could enter in bank information (they meant the customer has to enter in their own bank information), they told me I would be able to transfer credit card transaction fees to the customer (they meant I could charge custom fees to specific memberships), and they did not tell me I would have to personally book each member into classes to track attendance. So much of this software is so complicated, and not at all a good fit for my business. Pros I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration. Cons Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you. Alternatives considered [Punchpass](https://www.capterra.com/p/133857/Punchpass/) Reason for choosing ABC Glofox The only thing they did well was get back to me quickly and get me through the process of getting my money quickly. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Well after I found out how useless Glofox was I stayed with Zenplanner and was out $1600 for a year payment with Glofox. Now I am being ignored by the billing department at Glofox. Review Source KD Kristen D. Owner/ Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing!! " June 12, 2023 5.0 Overall experience has been great! Pros I liked working with \[sensitive content hidden\] best, I really appreciated how quickly the GloFox team moves and how much they checked in on me during the process. Cons I think the emails/ notes should be custom to your brand, not glofox, it's very confusing to receive an email with all the glofox branding but it's from my business. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing ABC Glofox Because of \[sensitive content hidden\]! Because of the care he took in getting to know me, my needs, and how much he was invested in helping me. It felt like he truly wanted to see me succeed and wanted to provide the best option to enhance my studio! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not as nice and personalMindbody was not wanting to support a seasonal/small business that needed a bit of grace during months when I am not operatingMindbody was really confusing for my users Review Source CB Charlotte B. Director Hospital & Health Care Used the software for: Less than 6 months ### "Louise is 1 in a million " October 28, 2024 5.0 It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise Pros My onboarding manager Louise. I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company. Cons The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on. Switched from [TeamUp](https://www.capterra.com/p/150357/Teamup/) Usability issues - members didn’t like TeamUp Review Source PD Paul D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "GloFox - Brilliant the way to go " October 16, 2024 5.0 \[sensitive content hidden\] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier ! Pros Simplicity of the onboarding process and the product itself Cons nothing really - like I said so far so good the whole process has been thorough and software easy to use Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing ABC Glofox It works for my business needs and ticked all the boxes Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) TO have a system more easy on the eye with a branded App Review Source AW Andrew W. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jumped in too early, got soaked." August 17, 2024 1.0 I wanted to take a moment to share my thoughts regarding my recent experience with GloFox. While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices. I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed. Thank you for considering this feedback. Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract. Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted. Best regards, Andrew Woodward Pros User Interface works nice and the idea of the app is nice too but other companies exceed them on both features. Cons Basic booking features are missing and management cares more about holding you in a contract than doing the right thing. We did not onboard a single member onto this platform once we realized it was not the right solution. We have gone to Mindbody and are completely satisfied with their services. Alternatives considered [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Schedule it](https://www.capterra.com/p/159974/Schedule-It/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Price but in the end mindbody is the original and Glofox is copying the business model. We went to Mindbody. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) User Interface and complete solution.... Review Source RJ Russell J. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great for my Gyms" February 24, 2021 5.0 We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great and keeps getting better. Pros Easy to use and edit. The members app looks great and works well, the members love it. It's cost effective compared to the alternatives. It's continually being updated and new features are being added. Cons Nothing really, any tech issues that might crop up are typically dealt with quickly by the support team. Alternatives considered [TeamUp](https://www.capterra.com/p/150357/Teamup/) Reason for choosing ABC Glofox GloFox came recommended from a friend and it looked like it did everything that we needed. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was becoming expensive and the payment processing and actual payouts into our bank account were getting slower and more cumbersome. I needed a simpler solution that paid out quicker and with lower fees. Review Source Response from ABC Fitness February 26, 2021 Hi Russell. Thanks for leaving a review, it's very much appreciated. We're happy to hear you're enjoying Glofox. - The Glofox Team VP Victoria P. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox Review " January 14, 2025 4.0 Great experience with the onboarding support from Louise. So far pretty good, I am still getting the hang of using the system with customers as it does seem like you have to allow them to run into issues before everything works smoothly. Pros I found my onboarding coach incredibly helpful and really available to email for help and schedule meetings with. She really helped me to understand the system and be able to use it in a way that will work for my business as I was quite overwhelmed by it all and would have been lost without her help. Cons I feel like there are some costs and features that aren't well explained in order to possible get extra add ons purchased. Some features seem a bit overcomplicated. Review Source EH Eden H. Studio Owner + Director Health, Wellness and Fitness Used the software for: 2+ years ### "Without Glofox I would have been very stressed" September 20, 2022 5.0 Glofox staff have been so supportive over the past few years of my yoga studio. They helped me navigate through the pandemic and the changes that brought to my business. They are always happy to help and hear feedback. Pros Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well. Cons WISH i could bulk text or email from course or class list! Reason for choosing ABC Glofox It gave me freedom to personalise the booking system and web integration a little bit more that its competitive. Glofox was also very early in their years as a product so they were able to take on feedback and make changes more than other companies that were a bit more stuck in their ways. Review Source SR Stephen R. Owner Used the software for: 6-12 months ### "Happy i made the switch to Glofox!" January 30, 2018 5.0 Pros I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future. Cons The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing. Review Source Response from ABC Fitness February 2, 2018 Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Maximize Your Gym's Potential with Gloflox's Integrated Management Platform" June 11, 2023 5.0 My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms. Pros A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems. Cons The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship. Review Source andrew D. Used the software for: Less than 6 months ### "I'm delighted I chose Glofox... For lots of reasons " April 11, 2016 5.0 I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them! Review Source Response from ABC Fitness February 7, 2022 Hey Andrew, Thank you so much for leaving your extensive feedback, it really means a lot! We're happy to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. - The Glofox Team KM Kate M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Dont do it" July 4, 2024 1.0 We had issues with customers not approving payments. Customers received their purchase but we didn't receive payment! I flagged this with Glofox (it was a software flaw), they basically said tough sh\*t. The customer support is useless, the software is constantly glitching. Disgrace don't go near them, Pros The interface for the client looks good. Cons Everything that matters! This is easily the worst software experience we've had after over a decade in business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To reduce my costs during the pandemic. Review Source BC Brydon C. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Horrible Customer service, money hungry" October 30, 2023 2.0 Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not. They then charged me again in October even after they said they would not charge me again Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged. Operating system isnt that good to put up with the rude staff and poor customer service Would NOT recommend. Pros Operating system was average. Better user experiences for a lot less Cons I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.