# ABC Glofox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ABC Glofox the right Fitness solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136861/Glofox/reviews --- ABC Glofox 4.4 (351) [View alternatives](https://www.capterra.com/p/136861/Glofox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ABC Glofox Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events.“ April 1, 2026 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough.“ April 1, 2026 BI Bilyana I DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “having all clients information in one place, including bookings, payments helps me manage my client database easier.“ April 1, 2026 DK Delrae K Gym OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due. When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track.“ February 16, 2024 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business.“ April 1, 2026 jp juan p CEOSports, 2 - 10 employeesUsed the software for: Less than 6 months. “certain functions such as categorization of products are not well developed“ June 18, 2024 TM Tara M OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The onboarding process was excellent, and once set up, the system has been reliable and efficient. Despite a few minor glitches, it has been a strong solution for our needs and has made managing our programs much easier.“ April 1, 2026 SC Shahida C Co-founderSports, 11 - 50 employeesUsed the software for: 1-2 years. “Glofox doesn't allow for gift cards.“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathrin K. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "New Studio Owner" March 23, 2026 5.0 I opened my own Boutique Fitness Studio in May 2025 and was looking for easy-to-use software. I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. I was used to Trainerize, so using Glofox made sense. It's been really great so far and I haven't had any issues and would highly recommend it to anyone looking for a software. Pros I had a great introductory call and signed up on the spot. I love the easy-to-use software; there hasn't been any service interruption since using it. The software runs smoothly and doesn't really need any explanation. I wish there were a few features that I was used to before, but overall, for any small studios, this is a great service for a very great price that does everything, including billing, marketing, sales, etc. Cons I wish there was a way for monthly members to book more than 30 days in advance to prevent waitlists and frustration. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing ABC Glofox Cost and easy-to use interface. Wellness Living was a little too much for what i was looking for. Review Source TM Tara M. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Great fit for flexible, high-volume kids’ programming" April 1, 2026 4.0 Overall, we’ve had a very positive experience with Glofox. It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. The onboarding process was excellent, and once set up, the system has been reliable and efficient. Despite a few minor glitches, it has been a strong solution for our needs and has made managing our programs much easier. Pros Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events. Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business. It’s easy for parents to use, keeps everything organized, and has significantly streamlined our operations. Cons There are occasional glitches, especially when parents try to add multiple children to bookings, which can cause some confusion. We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough. These issues aren’t constant, but they do come up from time to time. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Sawyer](https://www.capterra.com/p/244623/Sawyer/) Reason for choosing ABC Glofox We chose Glofox over alternatives like Mindbody because of its ease of use, dependability, and flexibility for our business model. Mindbody also required a much more restrictive and lengthy contract, which didn’t align with what we were looking for. Glofox felt more straightforward to set up and better suited for our needs. Review Source TM Tanabeth M. Owner, therapist, practitioner and instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "6 Months waiting for a fix re: scheduling issues" February 12, 2025 1.0 I started a new spa and infrared Hot Yoga business in July 2024. The sales team tells you everything you want to hear boasting support, ease and profitability. My onboarding rep was not knowledgeable and frequently responded to my questions with “I’ll find out” and then to never provide a straight answer- for this I didn’t complain just muddled through to get open in time. Then out of the blue, I was given a new rep who after I shared my concerns, apologized for the inconvenience but did no better besides offering up excuses why the answers are hard to come by. The leading answer was due to the people who build this app are located in Ireland and the time change provides difficulty for getting answers timely. That’s a Glo fox issue not the problem of the business people trusting the company we are paying to do the job. I was sold at the start about the pre-sales ability within the system. Odd that the salesmen could speak so highly about it but the on-boarders didn’t have a clue how to make that happen. I paid for several months before opening in hopes to have a solidified app to open my new business with and to conduct pre-sales to provide a huge opening month. This did not occur! I should have backed out prior to opening but I’m always leaning toward hopefulness. A few months go by clients do love the app and it does keep track of my unlimited clients packages which is very nice and yes even easy for yogis and spa clients. October arrived and I’m not sure if the app had an update or what occurred but all the sudden without any change to the schedule/availability on my end and (in fact the back end shows my correct hours), clients can all the sudden book appointments well into the night all the way to 2 am. I have had to call several clients to reschedule which doesn’t look good on a new business. I reported it right away in October. Multiple reports through multiple reps even the sales rep who sold me the package. No one has been able to fix this creating more desk work for me which is why I went with Glo fox in the first place to reduce my desk time. Finally in December I was connected with a rep I can reach out to for follow up regarding my concerns with the scheduling/availability times. Even after she heard my concerns no one has been able to fix the issue. She was able to provide me with a very tiny discount for the month of January and February. I followed up today and she does respond within the same day thankfully, but the answer is completely unacceptable. Her response: “The fix is still in the works by our engineering team. I currently do not have an exact ETA, but it is prioritized for this quarter.“ The quarter ends in March, that is 6 months of non answers and no fixes and last week a new issue has arrived. I can no longer adjust the price at check out. I haven’t heard any response on this new thing that is happening. I’m posting to help people make better choices- read reviews don’t make the mistake I did by attempting to stay hopeful. Pros The app is great for the clients and not having other business advertising to my clients on my businesses app. Cons Customer service is terrible. 6 months asking for assistance. Misrepresentation at sales level. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Reason for choosing ABC Glofox Pre sales ability and removes credit card fees prior to deposit and business app Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Happy" February 6, 2026 5.0 I switched from Virtuagym and the experience with glofox is night and day compared to virtuagym. If you are outgrowing you current CRM then Glowfox is the platform for you. Pros Easy onboarding, feature rich platform at affordable price. Very scalable solution for multiple locations. Branded app is a must have, it solves all of my scheduling and appointment management! Automation and organization of leads and clients is excellent. Cons Live customer service comes after a few different AI Q&A exchanges. I dont think glowfox is any different than any other company nowadays moving to automation Switched from [Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) Virtuagym did not offer all of the features I needed Review Source BI Bilyana I. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "10 months wit Glofox and organizing many of my tasks at the yoga school" April 1, 2026 4.0 I have started using the app about 10 months ago. It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. It has helped me the overall running of the studio as it has saved me some time of the tasks I used to do manually. ;) Pros The booking system and managing classes has become much easier for me. having all clients information in one place, including bookings, payments helps me manage my client database easier. Cons No Urban sport integration. Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. Switched from [Meetup Pro](https://www.capterra.com/p/238689/Meetup-Pro/) MEetup was lacking a lot of the features that I needed to automate my tasks and it didn´t give me access to my clients emails. Review Source TC Toby C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Glofox changed my business" February 7, 2026 5.0 Fantastic. Great onboarding and support team. Seamless migration. The website and app turned out great. Pros Seamless onboarding and migration from.my old gym membership management system. Great staff and product. My website and app came out great! Cons That they don't have their own access control. They do integrate with Kisi, but having to have members go to a separate app is not my favorite. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing ABC Glofox Better pricing, onboarding, and better features Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Need of automation and website/app integration Review Source JM Jonathan M. operations manager Non-Profit Organization Management Used the software for: 1-2 years ### "Efficient booking system!" January 31, 2025 5.0 theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system. Pros Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful! Cons The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing ABC Glofox Our sister organisation were using it and I got used to it. I thought it was very effective. Review Source SC Shahida C. Co-founder Sports Used the software for: 1-2 years ### "Would not recommend - poor customer support and too expensive." December 11, 2024 1.0 Customer support has been poor at best. I've been trying to cancel my subscription as a gym and studio owner, and it took a month before I received a confirmation about cancelling my membership. Despite multiple emails, calls, and submitted tickets. Since then, I've ben trying to get my data migrated to a new system and am once again begin ghosted. I do not recommend ABC Glofox. Pros Not much. ABC Glofox has very little I would say is a pro. Cons 1\. Reporting is not robust enough and when I've asked for my own data, I'm met with roadblocks. 2. Glofox doesn't allow for gift cards. 3. Price increases that do not correlate with improved functionality or support. 4. Bulky marketing suite. 5. Lead-Client functionality does not capture our business model well enough and I can't adjust it. 6. Cancellation process has been arduous. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox At the time they seemed the best value for money. Since then, we've found better options. Review Source KW Kate W. Yoga and Pilates instructor Sports Used the software for: Less than 6 months ### "The Loft Studio " March 29, 2025 5.0 Very good ! \[sensitive content hidden\] Was fantastic!! Responded fast and was super informative and patient with my constant requests. Pros How easy it is client facing. Just a few clicks and you’re booked. Cons The workload - I was lead to believe the migration would be done for me stress free but it was a lot of going back and forth. All sorted fast but time consuming. I have one complaint. If there’s 2 studios in the same area using the Glofox system clients have complained they have to keep signing in and out. Would be good if they could have two accounts on my profile to access different studios as and when. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was problematic and the support wasn’t very good so lots of things went wrong. Review Source KJ Kacper J. Founder and CEO Recreational Facilities and Services Used the software for: 6-12 months ### "Great Support - Easy Interface - Great Product!" December 2, 2024 5.0 Overall experience: I am very happy. The user interface is very easy to use, which is important when on-boarding new staff. Account managers are keen on feedback on improvements, with Glofox constantly releasing new system/feature updates, which shows that our feedback has not gone unheard. Pros Had a great on-boarding experience feeling supported throughout the entire process.\[sensitive content hidden\], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++ Cons Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline. Alternatives considered [bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing ABC Glofox Easy user interface. Although BSport had far more functions at a lower cost, the user interface was quite overwhelming. Review Source AC Arlene C. Owner / CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Really wish I could give this software a better score." January 7, 2020 1.0 Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence). Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact). I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs! Pros Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly. Cons It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had become too expensive and their customer support wait times were too long. I also wanted to support a local business which is why I chose Glofox. Review Source Response from ABC Fitness January 27, 2020 Hi Arlene, Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform. We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined. Best regards, The Glofox Team RA Rima A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "There are better products out there" December 15, 2021 2.0 This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members. Pros At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time. Cons Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes. We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month. Tech support takes months to fix issues.. Reason for choosing ABC Glofox I will be leaving Glofox ASAP and would not recommend it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It had become expensive and was super buggy. However Glofox is the same Review Source Response from ABC Fitness February 8, 2022 Hi Rima, Thank you for your honest feedback, and we are truly sorry that your experience with glofox did not live up to your expectations. We take this feedback very seriously and are working towards improving the reporting and stability issues you reported. EP Eric P. Admin Professional Training & Coaching Used the software for: 6-12 months ### "A Total Letdown: Glofox's Comprehensive Failure (ABC FITNESS)" August 3, 2023 1.0 Navigating the Abyss of ABC Glofox aka ABC fitnessMy journey with ABC Glofox has been nothing short of a dismal odyssey. From the moment I stepped into their realm, I found myself engulfed in a whirlwind of frustration, disappointment, and regret.The promises of efficiency, savings, and top-notch service evaporated upon contact with reality. The member database, payment processing, recurring subscriptions, and membership management have all proven to be monumental letdowns. It's as if every corner I turned revealed another layer of dysfunction.The lack of transparency, hidden fees, and exorbitant charges have left me questioning the integrity of the company. Their customer service, touted as a lifeline, has been a mirage of unresponsiveness and indifference.Attempts to find a silver lining in this storm have been in vain. It's a struggle to conjure any positive aspect of this experience, as the myriad failures eclipse any fleeting moments of potential benefit.In summation, my overall experience with ABC Glofox has been an arduous and demoralizing one. I implore anyone considering their services to think twice and heed the warning signs. There are far more reliable and deserving options out there, and subjecting yourself to the quagmire of ABC Glofox is a decision I deeply regret. Pros Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect. Cons My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing ABC Glofox Deceived and Disillusioned: The Unfortunate Choice of ABC Glofox -ABC fitnessThe decision to opt for ABC Glofox over alternative products is a bitter pill to swallow, one that has left me feeling deceived and profoundly disillusioned. The allure of promises, particularly the notion of substantial savings, clouded my judgment and led me down a treacherous path.I was told a narrative of efficiency, cost-effectiveness, and exceptional value that seemed too good to be true – and indeed, it was. The belief that I would be reaping significant financial benefits turned out to be a fallacy carefully spun to draw me in.The truth unveiled itself as I delved deeper into the abyss of ABC Glofox's offerings. The member database, payment processing, recurring subscriptions, and membership management proved to be fraught with issues and shortcomings that had been conveniently omitted during the sales pitch.The stark contrast between what I was assured and the grim reality before me is a testament to the level of misinformation that surrounded my decision-making process. The supposed "tons of savings" were nothing but an illusion, and I find myself burdened with unforeseen costs and a profound sense of regret.In retrospect, I am left to wonder how I allowed myself to be swayed by empty promises and grandiose claims. The stark truth is that ABC Glofox fell far short of delivering on their commitments, leaving me grappling with the aftermath of a misguided choice.My hope is that Review Source DL Diego L. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Robust software and excellent support" September 16, 2022 5.0 I use Glofox to manage bookings, payments, databases and communication with my clients. The platform is comprehensive and reliable. The customer's service goes out of its way to help, and it is genuine support, be it software-related or financially related when my business was not so good for personal reasons. They also seem to value long-term relationships with their customers, they never increased my membership and never downgraded my software, even though Glofox kept improving and adding functionalities over the past years. Pros I've been using Glofox for years and always liked their approach to booking. Unlike in other companies, once my client has logged in to the system, they only have access to my studio, not an entire marketplace and competitors. And I don't have to pay extra for that, it is a built-in feature. Cons I wish the option to have a dedicated app personalised to my studio was more accessible. But that is a broad issue caused by Apple and Google stores. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing ABC Glofox Initially, it was because Glofox offered me a good package for my business. Now, it is because I've seen how they operate, witnessed how much they improved over the years and so I trust them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Outdated and overpriced product. Review Source KR Kim R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "SUPA STAR 🌟 " December 13, 2024 5.0 \[sensitive content hidden\] has made this stressful experience very pleasant! She’s very patient, attentive and knowledgeable. I can always count on her for a quick response. Truly appreciate all she’s done for me, couldn’t have done it without her <3 Pros Price, no commitment, does everything I need and of course, the SERVICE by \[sensitive content hidden\]! Cons That I can’t edit payment dates for presale myself, we have to go through the technical team. Review Source HD Hayley D. Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you for your support!" October 16, 2024 5.0 Excellent. All down to \[sensitive content hidden\]. Her expertise and support is impeccable! Pros \[sensitive content hidden\]! She has been a fab support in our set up. Glofox is much more efficient and current then previous apps we’ve used before Cons Maybe being told that multiple bookings could be made under one name (not by \[sensitive content hidden\]) Switched from [ClubRight](https://www.capterra.com/p/160550/Club-Right/) Non user friendly. Caused us more admin. Review Source DH Dorothy H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox experience" November 5, 2024 5.0 Experience with Glofox has been pleasant. Pros \[sensitive content hidden\] was very helpful and patient. She took time to walk through the steps. Cons There are so many steps and videos to go through. Review Source SM Susan M. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Glofox Review" August 7, 2024 5.0 Really good overall. Its made my life so much easier from an organizational point of view and a professional point of view. My clients really love being able to book into their classes themselves and cancel within the time frame if they need to.\[sensitive content hidden\] was my go to person to help me get set up and she was so so helpful and was straight back to me if I ever had any difficulty so she was fantastic to have as there were times that I had trouble figuring things out and she was so helpful. Pros I like the convenience of the app. It saves me so much time in relation to booking appointments and I love that it facilitates pre pay options so I am assured that I will get paid for a booking. Cons I would like to be able to do more with the app, eg add class credits to someone's account or add a new class time as this can only be done through the desktop computer. Review Source CO Callum O. Owner and Persoanl trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Callum ONeill" August 27, 2024 4.0 Pros Automated emails, easy booking system, easy onboarding with \[sensitive content hidden\] Cons Cannot operate easily from phone or ipad Review Source Gustavo A. Really bad Sports Used the software for: 1-2 years ### "Really bad" May 31, 2024 1.0 Pros It’s easy to use, that’s pretty much it. Cons Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app Review Source GA George A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Putting off Potential Clients" May 15, 2024 1.0 Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year. Pros Easy to see leads, bookings and revenue. Cons The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up Review Source EK Elise K. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox Review" July 13, 2023 5.0 \[sensitive content hidden\] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable. Pros Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing. Cons There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future. Reason for choosing ABC Glofox I liked how easy it was to use Glofox. Both are very similar in prices as Glofox has a higher transaction rate however what got me over the line was I was not pestered while I was making my decision and \[sensitive content hidden\] was very helpful. Review Source DN Dominic N. Manager Sports Used the software for: 6-12 months ### "Viable but slightly an incomplete product." July 3, 2017 3.0 Pros I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group. Reports were great indicators of revenue and made it easy to pay instructors. Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program. Able to check how many people booked into a class before hand (although rarely did people book long in advance). Refunds were easy. Cons The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system. Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually. Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin. Other annoying things: Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored. Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying. At the start there were many app issues such as random closings, missing classes, and general payment issues. If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money. If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes... Review Source Response from ABC Fitness February 7, 2022 Hey Dominic, Thanks for taking the time and leaving your feedback! We are happy to hear that Glofox is helping your business. Thank you addressing your concerns, we have noted them. We look forward to continuing to support you on your business journey. - The Glofox Team AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Maximize Your Gym's Potential with Gloflox's Integrated Management Platform" June 11, 2023 5.0 My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms. Pros A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems. Cons The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship. Review Source MS Millie S. CEO Recreational Facilities and Services Used the software for: 6-12 months ### "It gets the basics right. And that's about it." December 9, 2022 3.0 Pros \- Standing up the software was easy (coming from no system, so we didn't do any conversion).- It does the basics well (scheduling). The app is reliable and our clients have not found it difficult to use. - We like the flexibility/modularity of the fields dictionary to use language appropriate for our business.- We haven't noticed any latency issues or app downtime. Cons \- Reporting is very basic. For all the info you put into this app, absolute nothing is exportable. You cannot run any of your own reports, or even export data out (only the most basic data). Want to find out how many classes "Bob" has come to for the last 3 months so you can reward them? Well, you'll never know without going into every single class and manually counting.- Support is very slow and most answers are "we can't do that". I regularly receive "We are experiencing a high volume of questions" email. - They're pushing Amplify for customer journeys/communications meanwhile you can't even do basic reporting to tag or segment your own customers in the first place. Their priorities are really out of whack.- No google calendar integration- No gamification- No way to report cash purchases.I simply do not have the functionality I need on reporting to do effective lead marketing, KPI measurement, etc. As a result we have to find another system. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source Similar Products Featured