--- title: "Page 3 | ABC Glofox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is ABC Glofox the right Pilates Studio solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136861/Glofox/reviews/?page=3" page_type: "reviews" language: "en" --- ABC Glofox 4.4 (356) [View alternatives](https://www.capterra.com/p/136861/Glofox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 3 - Reviews of ABC Glofox ## Showing most helpful reviews Showing 51-75 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Delrae K. Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great affordable software program" February 16, 2024 4.0 The customer service is phenomenal. They absolutely go out of their way to resolve issues and help you. The system is easy to use and does everything I need it too! Pros I love that I can use one system to have my client list, book classes, take payments and manage memberships easily. I love that is easily connects to KISI so that my members get emailed access to the door as soon as they sign up! Cons I wish it would show a better detailed list for when a client uses punches for classes or if they cancel it shows they get a credit back. I also wish that the mobile app would allow me to manage memberships a bit better. I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due. When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing ABC Glofox They called me right away within seconds of me inquiring and set up a time to do a quick tutorial. Sold me on the product right away. Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) I needed a way to allow online signups with the access control with KISI so i didnt have to always do it in person. Review Source RA Rima A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "There are better products out there" December 15, 2021 2.0 This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members. Pros At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time. Cons Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes. We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month. Tech support takes months to fix issues.. Reason for choosing ABC Glofox I will be leaving Glofox ASAP and would not recommend it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It had become expensive and was super buggy. However Glofox is the same Review Source Response from ABC Fitness February 8, 2022 Hi Rima, Thank you for your honest feedback, and we are truly sorry that your experience with glofox did not live up to your expectations. We take this feedback very seriously and are working towards improving the reporting and stability issues you reported. EP Eric P. Admin Professional Training & Coaching Used the software for: 6-12 months ### "A Total Letdown: Glofox's Comprehensive Failure (ABC FITNESS)" August 3, 2023 1.0 Navigating the Abyss of ABC Glofox aka ABC fitnessMy journey with ABC Glofox has been nothing short of a dismal odyssey. From the moment I stepped into their realm, I found myself engulfed in a whirlwind of frustration, disappointment, and regret.The promises of efficiency, savings, and top-notch service evaporated upon contact with reality. The member database, payment processing, recurring subscriptions, and membership management have all proven to be monumental letdowns. It's as if every corner I turned revealed another layer of dysfunction.The lack of transparency, hidden fees, and exorbitant charges have left me questioning the integrity of the company. Their customer service, touted as a lifeline, has been a mirage of unresponsiveness and indifference.Attempts to find a silver lining in this storm have been in vain. It's a struggle to conjure any positive aspect of this experience, as the myriad failures eclipse any fleeting moments of potential benefit.In summation, my overall experience with ABC Glofox has been an arduous and demoralizing one. I implore anyone considering their services to think twice and heed the warning signs. There are far more reliable and deserving options out there, and subjecting yourself to the quagmire of ABC Glofox is a decision I deeply regret. Pros Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect. Cons My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing ABC Glofox Deceived and Disillusioned: The Unfortunate Choice of ABC Glofox -ABC fitnessThe decision to opt for ABC Glofox over alternative products is a bitter pill to swallow, one that has left me feeling deceived and profoundly disillusioned. The allure of promises, particularly the notion of substantial savings, clouded my judgment and led me down a treacherous path.I was told a narrative of efficiency, cost-effectiveness, and exceptional value that seemed too good to be true – and indeed, it was. The belief that I would be reaping significant financial benefits turned out to be a fallacy carefully spun to draw me in.The truth unveiled itself as I delved deeper into the abyss of ABC Glofox's offerings. The member database, payment processing, recurring subscriptions, and membership management proved to be fraught with issues and shortcomings that had been conveniently omitted during the sales pitch.The stark contrast between what I was assured and the grim reality before me is a testament to the level of misinformation that surrounded my decision-making process. The supposed "tons of savings" were nothing but an illusion, and I find myself burdened with unforeseen costs and a profound sense of regret.In retrospect, I am left to wonder how I allowed myself to be swayed by empty promises and grandiose claims. The stark truth is that ABC Glofox fell far short of delivering on their commitments, leaving me grappling with the aftermath of a misguided choice.My hope is that Review Source AC Arlene C. Owner / CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Really wish I could give this software a better score." January 7, 2020 1.0 Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence). Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact). I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs! Pros Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly. Cons It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had become too expensive and their customer support wait times were too long. I also wanted to support a local business which is why I chose Glofox. Review Source Response from ABC Fitness January 27, 2020 Hi Arlene, Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform. We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined. Best regards, The Glofox Team AH Ashley H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Constant New Features While Core Tools Are Broken" June 14, 2020 3.0 New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support. Pros The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.) Cons I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features. Reason for choosing ABC Glofox The sales person and demo instructor were great. I knew that many features were still in development but I was happy with the core functionality. The product has not lived up to the initial, very thoughtful demos and the support has not matched their level of knowledge or attention to detail. Review Source Response from ABC Fitness July 8, 2020 Hi Ashley, Thanks for taking the time to leave your feedback. Thank you for the feedback on the product also, and for highlighting the areas in which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team AK Andy K. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Not getting any better" October 22, 2020 4.0 Pros It's easy to use for the customer, but so are most other booking apps Cons Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the \[SENSITIVE CONTENT HIDDEN\] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years. Reason for choosing ABC Glofox Another Irish company and was led to believe it was better Review Source Response from ABC Fitness February 26, 2021 Hey Andy, first off let us start by saying we're sorry to hear you had so many issues with us. We strive to bring our customers exceptional products and service. I hope since leaving this review we've found a resolution for you. If you have any questions or concerns please drop us a mail at support@glofox.com and we'll make sure to review them for you. Thank you - The Glofox Team MF Morganne F. Owner Sports Used the software for: Less than 6 months ### "Worst Mistake of 2024" February 13, 2024 1.0 They told me they could transfer all my members (they meant only the adults not the kids), they told me I could enter in bank information (they meant the customer has to enter in their own bank information), they told me I would be able to transfer credit card transaction fees to the customer (they meant I could charge custom fees to specific memberships), and they did not tell me I would have to personally book each member into classes to track attendance. So much of this software is so complicated, and not at all a good fit for my business. Pros I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration. Cons Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you. Alternatives considered [Punchpass](https://www.capterra.com/p/133857/Punchpass/) Reason for choosing ABC Glofox The only thing they did well was get back to me quickly and get me through the process of getting my money quickly. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Well after I found out how useless Glofox was I stayed with Zenplanner and was out $1600 for a year payment with Glofox. Now I am being ignored by the billing department at Glofox. Review Source EK Elise K. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox Review" July 13, 2023 5.0 \[sensitive content hidden\] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable. Pros Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing. Cons There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future. Reason for choosing ABC Glofox I liked how easy it was to use Glofox. Both are very similar in prices as Glofox has a higher transaction rate however what got me over the line was I was not pestered while I was making my decision and \[sensitive content hidden\] was very helpful. Review Source WB Will B. Company Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Expensive." November 21, 2023 2.0 Poor. There was a lot of support and offering of deals prior to sign up. Beyond that point the price was hiked up hugely and terms changing meaning we were wrapped in for a long time. I would not recommend. Pros It was relatively simple to use and familiar from having previous usage at another gym. Cons The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app. I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use. Switched from [WodBoard](https://www.capterra.com/p/267086/WodBoard/) A more rounded software offering more function for a fraction of the cost. Review Source DL Diego L. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Robust software and excellent support" September 16, 2022 5.0 I use Glofox to manage bookings, payments, databases and communication with my clients. The platform is comprehensive and reliable. The customer's service goes out of its way to help, and it is genuine support, be it software-related or financially related when my business was not so good for personal reasons. They also seem to value long-term relationships with their customers, they never increased my membership and never downgraded my software, even though Glofox kept improving and adding functionalities over the past years. Pros I've been using Glofox for years and always liked their approach to booking. Unlike in other companies, once my client has logged in to the system, they only have access to my studio, not an entire marketplace and competitors. And I don't have to pay extra for that, it is a built-in feature. Cons I wish the option to have a dedicated app personalised to my studio was more accessible. But that is a broad issue caused by Apple and Google stores. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing ABC Glofox Initially, it was because Glofox offered me a good package for my business. Now, it is because I've seen how they operate, witnessed how much they improved over the years and so I trust them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Outdated and overpriced product. Review Source KQ Kerry Q. Yoga and Pilates Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding product with amazing service!" July 1, 2023 5.0 The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you! Pros From the initial demo with \[sensitive content hidden\] , to the completion of the set-up with \[sensitive content hidden\] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving! Cons There is no instagram link option for your profile (only Facebook and Twitter). Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Price, ease-of-use, functionality, and integration. Review Source DN Dominic N. Manager Sports Used the software for: 6-12 months ### "Viable but slightly an incomplete product." July 3, 2017 3.0 Pros I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group. Reports were great indicators of revenue and made it easy to pay instructors. Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program. Able to check how many people booked into a class before hand (although rarely did people book long in advance). Refunds were easy. Cons The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system. Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually. Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin. Other annoying things: Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored. Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying. At the start there were many app issues such as random closings, missing classes, and general payment issues. If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money. If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes... Review Source Response from ABC Fitness February 7, 2022 Hey Dominic, Thanks for taking the time and leaving your feedback! We are happy to hear that Glofox is helping your business. Thank you addressing your concerns, we have noted them. We look forward to continuing to support you on your business journey. - The Glofox Team MS Marnie S. Strength & Nutrition Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Do NOT sign any renewal contract before you try" January 21, 2023 2.0 I spent a decent chunk of money (~$650) to simply try out the program for 3 months; 1 week in I knew it wouldn't work for my needs, but gave it the ol' college try to see if it would grow on me. They didn't have recurring appointments, so I would need to log in daily to add in my recurring clients in advance so those slots didn't fill. Fair enough, it just doesn't suit my needs at the moment.Since I've decided that this program didn't suit my needs/wants, I've been trying to cancel my renewal for over 2 weeks now with no one from customer service getting back to me. There is no way to cancel for myself online, so I've been reaching out to customer service with phone calls & emails, as well as the people who helped me through onboarding (who were wonderful along the way btw) but no one is getting back to me with a solution. The one response I got from my onboarding person was not the answer to my question, but rather a link to book an appointment with her, with her only availability being after my renewal date. Not impressed with the follow through on this! Kinda feels like they do the work to get you into a subscription, but none of the work to keep you happy once you're past onboarding!If the cancelling hasn't been such a hassle, I wouldn't have a negative thing to say about this assuming it meets your needs for your business, it's decent looking, has billing and scheduling etc, but it should NOT be this difficult to talk to someone. Pros It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful. Cons Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Thought it was going to provide a better customer experience (Mindbody is well known for crashing on a regular basis) Review Source GA George A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Putting off Potential Clients" May 15, 2024 1.0 Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year. Pros Easy to see leads, bookings and revenue. Cons The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up Review Source BP Bee P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Would be perfect if it had member progress tracking " August 25, 2022 4.0 I’m happy with the customer service. The team are great and get to solving any problems relatively quickly. Pros Ease of use from back end and for members to access app and make payment and bookings Cons \-member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested. Review Source Response from ABC Fitness August 30, 2022 Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success bM bryan M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Currently switching away from glofox" October 22, 2019 3.0 Pros definitely user friendly. was easy to setup, and is easy for our members to use. i like that memberships can be adjusted and like the reporting feature. Cons quite a few options have been changed recently making it not everything I signed up for. I don't like that they only offer quarterly billing, and is a bit pricey for what you get out of it given other prices I have been shopping around . customer service has been horrible the last 6 months. I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again. then when I do finally hear back it is usually a couple weeks later. this is the primary reason ihave chosen to switch away from glofox . I also don't like that they don't have an app feature for admin, and that you have to use a desktop computer to run the software. you should be able to make sales from your phone or tablet. Review Source Response from ABC Fitness February 8, 2022 Hi Bryan, Thank you for your feedback, and we are truly sorry for not being able to address your needs while you were with us. Since then, we have invested into our support team, have built an app for staff members, and have become more flexible with payment periods available to join Glofox. Sincerely, Marko Gazic GR Gary R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good Product" November 22, 2021 4.0 It is a good product, the customer service can take a while to come back to you. There are better products out there for much cheaper! Pros The ability to track client attendances. Cons Other products give far more for a cheaper price i.e. full financial reports etc. Alternatives considered [LegitFit](https://www.capterra.com/p/190526/LegitFit/) Reason for choosing ABC Glofox I opted out of Glofox after using it for approximately 3 years. Review Source Response from ABC Fitness February 10, 2022 Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years. Sincerely, Marko Gazic - Global Manager of SMB Customer Success andrew D. Used the software for: Less than 6 months ### "I'm delighted I chose Glofox... For lots of reasons " April 11, 2016 5.0 I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them! Review Source Response from ABC Fitness February 7, 2022 Hey Andrew, Thank you so much for leaving your extensive feedback, it really means a lot! We're happy to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. - The Glofox Team VD Vincent D. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing!" March 10, 2020 5.0 Love it!!!! :) Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. Reason for choosing ABC Glofox See above - it's just perfect for our business needs Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Expensive, same product for 3 years. Price increases Review Source Response from ABC Fitness March 18, 2020 Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team KM Kate M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Dont do it" July 4, 2024 1.0 We had issues with customers not approving payments. Customers received their purchase but we didn't receive payment! I flagged this with Glofox (it was a software flaw), they basically said tough sh\*t. The customer support is useless, the software is constantly glitching. Disgrace don't go near them, Pros The interface for the client looks good. Cons Everything that matters! This is easily the worst software experience we've had after over a decade in business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To reduce my costs during the pandemic. Review Source EV Eduardo V. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Managing Studios Made Easy" August 29, 2019 5.0 About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull. Pros Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage. Cons Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints. Review Source Response from ABC Fitness September 17, 2019 Hi Eduardo, Thanks for sharing your positive experience with Glofox. We are delighted to hear that you've had such a positive experience with us. We are always updating our software with solutions for your business so we will keep note of your feedback on Reports. Looking forward to seeing your business grow and succeed with Glofox! Yours in fitness, The Glofox Team AW Andrew W. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jumped in too early, got soaked." August 17, 2024 1.0 I wanted to take a moment to share my thoughts regarding my recent experience with GloFox. While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices. I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed. Thank you for considering this feedback. Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract. Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted. Best regards, Andrew Woodward Pros User Interface works nice and the idea of the app is nice too but other companies exceed them on both features. Cons Basic booking features are missing and management cares more about holding you in a contract than doing the right thing. We did not onboard a single member onto this platform once we realized it was not the right solution. We have gone to Mindbody and are completely satisfied with their services. Alternatives considered [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Schedule it](https://www.capterra.com/p/159974/Schedule-It/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Price but in the end mindbody is the original and Glofox is copying the business model. We went to Mindbody. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) User Interface and complete solution.... Review Source Natalie G. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "First steps into new business made easier with GloFox" November 13, 2020 5.0 Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective. Pros Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change. Cons Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing ABC Glofox Price, software visuals, communication, reviews. Review Source Response from ABC Fitness February 26, 2021 Hi Natalie, thanks so much for taking the time to leave a review. We really appreciate it. Glad to hear you're having a good experience. - The Glofox Team MR Maggie R. Yoga Studio Owner/Manager Used the software for: 6-12 months ### "Glitch after glitch after glitch after glitch" August 31, 2017 2.0 It taught me what I want and what I do not want, and for that I am appreciative. Pros It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly. Cons They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one. Review Source Response from ABC Fitness February 8, 2022 Hi Maggie, Thank you for your feedback, and we apologize for not delivering the solutions you needed while you were with Glofox. Since that time, we have launched a Kiosk system that makes checking and booking in for members easy and efficient. We now have an admin app available for staff, and we have resolved the stability issues that you've reported. Sincerely, Marko Gazic BC Brydon C. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Horrible Customer service, money hungry" October 30, 2023 2.0 Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not. They then charged me again in October even after they said they would not charge me again Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged. Operating system isnt that good to put up with the rude staff and poor customer service Would NOT recommend. Pros Operating system was average. Better user experiences for a lot less Cons I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.