# Page 3 | ABC Glofox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ABC Glofox the right Club Management solution for you? Explore 354 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136861/Glofox/reviews --- ABC Glofox 4.4 (354) [View alternatives](https://www.capterra.com/p/136861/Glofox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Page 3 - Reviews of ABC Glofox ## Showing most helpful reviews Showing 51-75 of 354 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Noemi M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Loved Glofox at my yoga studio" July 30, 2024 5.0 Thank you, Glofox and Team for 2 wonderful years of admin Help. Pros Glofox has incredibly helped me with customer retention, wining client trust, easiness for booking management, yearly accounts. Glofox has been the best tool for my studio; like having a receptionist and accountant at the same time. Cons None. Everything has been the best help i could have wished for. Reason for choosing ABC Glofox Good communication, price and features. Review Source AS Andrea S. Owner Retail Used the software for: Less than 6 months ### "Horrible customer service " July 19, 2024 3.0 Awful! Worst customer service I have ever experienced. The people answering the phones are very nice, but they have no answers to any questions and the managers won’t call you back. Pros I don’t know. The customer service was so awful I never was able to experience their services. Cons If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS. Reason for choosing ABC Glofox Because the salesmen were convincing. It might be a great product, but if you can’t get the help you need, it doesn’t matter. Review Source KM Kate M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Dont do it" July 4, 2024 1.0 We had issues with customers not approving payments. Customers received their purchase but we didn't receive payment! I flagged this with Glofox (it was a software flaw), they basically said tough sh\*t. The customer support is useless, the software is constantly glitching. Disgrace don't go near them, Pros The interface for the client looks good. Cons Everything that matters! This is easily the worst software experience we've had after over a decade in business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To reduce my costs during the pandemic. Review Source FG Fernando G. CEO and Head Coach Sports Used the software for: 2+ years ### "Great gym management software" June 28, 2024 5.0 I would like to mention Colm Jones, I have been in touch with him several times and his service is just out of this world to meet my needs. Pros Ease of setup Great app for clients Having your own app Cons Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!! Review Source Gustavo A. Really bad Sports Used the software for: 1-2 years ### "Really bad" May 31, 2024 1.0 Pros It’s easy to use, that’s pretty much it. Cons Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app Review Source Vital D. Business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Expected a lot more" February 4, 2023 2.0 This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be. Pros We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel". Cons Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox We liked Glofox web front end and we thought or were told it would fit all our needs. The price was also a factor at first, but Mindbody at the end did an offer for the first year that was very competitive. Review Source RA Rima A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "There are better products out there" December 15, 2021 2.0 This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members. Pros At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time. Cons Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes. We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month. Tech support takes months to fix issues.. Reason for choosing ABC Glofox I will be leaving Glofox ASAP and would not recommend it Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It had become expensive and was super buggy. However Glofox is the same Review Source Response from ABC Fitness February 8, 2022 Hi Rima, Thank you for your honest feedback, and we are truly sorry that your experience with glofox did not live up to your expectations. We take this feedback very seriously and are working towards improving the reporting and stability issues you reported. EP Eric P. Admin Professional Training & Coaching Used the software for: 6-12 months ### "A Total Letdown: Glofox's Comprehensive Failure (ABC FITNESS)" August 3, 2023 1.0 Navigating the Abyss of ABC Glofox aka ABC fitnessMy journey with ABC Glofox has been nothing short of a dismal odyssey. From the moment I stepped into their realm, I found myself engulfed in a whirlwind of frustration, disappointment, and regret.The promises of efficiency, savings, and top-notch service evaporated upon contact with reality. The member database, payment processing, recurring subscriptions, and membership management have all proven to be monumental letdowns. It's as if every corner I turned revealed another layer of dysfunction.The lack of transparency, hidden fees, and exorbitant charges have left me questioning the integrity of the company. Their customer service, touted as a lifeline, has been a mirage of unresponsiveness and indifference.Attempts to find a silver lining in this storm have been in vain. It's a struggle to conjure any positive aspect of this experience, as the myriad failures eclipse any fleeting moments of potential benefit.In summation, my overall experience with ABC Glofox has been an arduous and demoralizing one. I implore anyone considering their services to think twice and heed the warning signs. There are far more reliable and deserving options out there, and subjecting yourself to the quagmire of ABC Glofox is a decision I deeply regret. Pros Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect. Cons My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing ABC Glofox Deceived and Disillusioned: The Unfortunate Choice of ABC Glofox -ABC fitnessThe decision to opt for ABC Glofox over alternative products is a bitter pill to swallow, one that has left me feeling deceived and profoundly disillusioned. The allure of promises, particularly the notion of substantial savings, clouded my judgment and led me down a treacherous path.I was told a narrative of efficiency, cost-effectiveness, and exceptional value that seemed too good to be true – and indeed, it was. The belief that I would be reaping significant financial benefits turned out to be a fallacy carefully spun to draw me in.The truth unveiled itself as I delved deeper into the abyss of ABC Glofox's offerings. The member database, payment processing, recurring subscriptions, and membership management proved to be fraught with issues and shortcomings that had been conveniently omitted during the sales pitch.The stark contrast between what I was assured and the grim reality before me is a testament to the level of misinformation that surrounded my decision-making process. The supposed "tons of savings" were nothing but an illusion, and I find myself burdened with unforeseen costs and a profound sense of regret.In retrospect, I am left to wonder how I allowed myself to be swayed by empty promises and grandiose claims. The stark truth is that ABC Glofox fell far short of delivering on their commitments, leaving me grappling with the aftermath of a misguided choice.My hope is that Review Source AC Arlene C. Owner / CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Really wish I could give this software a better score." January 7, 2020 1.0 Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence). Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact). I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs! Pros Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly. Cons It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had become too expensive and their customer support wait times were too long. I also wanted to support a local business which is why I chose Glofox. Review Source Response from ABC Fitness January 27, 2020 Hi Arlene, Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform. We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined. Best regards, The Glofox Team AK Andy K. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Not getting any better" October 22, 2020 4.0 Pros It's easy to use for the customer, but so are most other booking apps Cons Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the \[SENSITIVE CONTENT HIDDEN\] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years. Reason for choosing ABC Glofox Another Irish company and was led to believe it was better Review Source Response from ABC Fitness February 26, 2021 Hey Andy, first off let us start by saying we're sorry to hear you had so many issues with us. We strive to bring our customers exceptional products and service. I hope since leaving this review we've found a resolution for you. If you have any questions or concerns please drop us a mail at support@glofox.com and we'll make sure to review them for you. Thank you - The Glofox Team JM Jessica M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Run Away Fast" September 26, 2022 1.0 I went with GloFox after talking with \[SENSITIVE CONTENT\] and seeing a demo, comparing to other products, and reading reviews. Once I signed on with the product- everything changed and what \[SENSITIVE CONTENT\] promised from the start did not happen. Training was tedious, disjointed, and incorrect. We had to go back and rework things several times because the trainer did not take the time to understand my business before talking me through set up. Once operating, support does not respond, glitches in the system do not allow my processes to happen and I then need to take extra time to do things manually, I have been charged for things that i did not receive and no one one will refund me, web integrations make my website look archaic, they are dysfunctional, and GloFox will explore options to improve. Not sure where the good reviews came from so I feel obligated to help others to stay away from this product. I am so deeply embedded in GloFox right now, it is going to take me a lot of time to dig out of it, but i will be switching products. Stay away from GloFox. Pros the app works well and is easy for the user, everything else is a nightmare Cons I went with this product because the demo call was promising and GloFox had good reviews. Once I began using it, training was horrific, web integration is archaic, the systems management on the admin end is complicated and time consuming, GloFox is unable and unwilling to alter its system to fit the needs of its customer in any way, i end up doing most of the work manually because GloFox is not compatible and does not work Customer service is not supportive and will not respond, if they do the do not help. Once I signed my contract, I became a nuisance to the staff, communication is poor, and they would rather push me away than try to help. Alternatives considered [Arbox](https://www.capterra.com/p/184438/Arbox/) Reason for choosing ABC Glofox the sales call and demo, good reviews Review Source KJ Katie J. owner/studio manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product and new improvements however some very frustrating features" June 2, 2020 4.0 I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time. The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided. Pros Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members. Cons The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision. We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class. Reason for choosing ABC Glofox as above Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Glofox is better value for money. Own app feature. Easier to use for multiple studios. (We went from 1 to 2 studios just after changing to glofox). Better reporting features. Review Source Response from ABC Fitness June 11, 2020 Hi Katie, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team WN Waldineia N. Owner Education Management Used the software for: Less than 6 months ### "Build a Partnership" August 23, 2021 5.0 So far - so good. Glofox has a huge impact on the way I look at my business right now. The glofox time is always ready to help and teach us how to use the app - whic made my time realize how we could become more professional and trained. It had a good impact on us in so many ways . Our comunication with our students are much more clear and we can see the great results of it. When we are talking about online servive sometimes it is easy to become just like roobots, and glofox showed us that there is a way to make it more human. It made my life easy and closer to my future dreams. Pros For me, as a owner of a really small business, it was really hard to work during pandemic time. Our reality was too much work and not enough clients, not because we were not good enough to sell, but because we did not have the people to deal and give the propper service for all our new customers. We were always struggling with delay of communication - and not enough time to respond all the clients doubts. With glofox, some questions are alredy answered by email and by the app itself. Now we have more time to focus and train our time, so we can have a high standarts customer service.\[ We were afraid to make the full transaction to an online system because the prices were really higher for us. But in three months of the system we managed to have more than 3 times more students now. it´s gave us the opportunity to sell ir large scale and to delivery our work for people all over the globe. Me and my time are happy with the results. Thanks a lot. Cons There is nothing I would say, I would like least. But from my experience - all my students don´t realize they have access to recorded classes in the app. I would make this botton more easy to notice - because it is important for us that all the people do benefit from the classes we are leaving ther eofr them. Reason for choosing ABC Glofox Price Review Source Response from ABC Fitness February 7, 2022 Hey Waldineia, Thank you for taking your time to leave a review! It's great to hear that Glofox is helping you and your business save time and ultimately provide the highest standard experience possible. We look forward to continuing to support you in reaching your business goals. - The Glofox Team EK Elise K. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glofox Review" July 13, 2023 5.0 \[sensitive content hidden\] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable. Pros Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing. Cons There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future. Reason for choosing ABC Glofox I liked how easy it was to use Glofox. Both are very similar in prices as Glofox has a higher transaction rate however what got me over the line was I was not pestered while I was making my decision and \[sensitive content hidden\] was very helpful. Review Source EH Eden H. Studio Owner + Director Health, Wellness and Fitness Used the software for: 2+ years ### "Without Glofox I would have been very stressed" September 20, 2022 5.0 Glofox staff have been so supportive over the past few years of my yoga studio. They helped me navigate through the pandemic and the changes that brought to my business. They are always happy to help and hear feedback. Pros Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well. Cons WISH i could bulk text or email from course or class list! Reason for choosing ABC Glofox It gave me freedom to personalise the booking system and web integration a little bit more that its competitive. Glofox was also very early in their years as a product so they were able to take on feedback and make changes more than other companies that were a bit more stuck in their ways. Review Source DL Diego L. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Robust software and excellent support" September 16, 2022 5.0 I use Glofox to manage bookings, payments, databases and communication with my clients. The platform is comprehensive and reliable. The customer's service goes out of its way to help, and it is genuine support, be it software-related or financially related when my business was not so good for personal reasons. They also seem to value long-term relationships with their customers, they never increased my membership and never downgraded my software, even though Glofox kept improving and adding functionalities over the past years. Pros I've been using Glofox for years and always liked their approach to booking. Unlike in other companies, once my client has logged in to the system, they only have access to my studio, not an entire marketplace and competitors. And I don't have to pay extra for that, it is a built-in feature. Cons I wish the option to have a dedicated app personalised to my studio was more accessible. But that is a broad issue caused by Apple and Google stores. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing ABC Glofox Initially, it was because Glofox offered me a good package for my business. Now, it is because I've seen how they operate, witnessed how much they improved over the years and so I trust them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Outdated and overpriced product. Review Source jP juan P. CEO Sports Used the software for: Less than 6 months ### "Great review" June 18, 2024 5.0 my experience is really good with the software ans the team Pros Glofox is really interactive ans easy to use Cons certain functions such as categorization of products are not well developed Review Source KD Kristen D. Owner/ Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing!! " June 12, 2023 5.0 Overall experience has been great! Pros I liked working with \[sensitive content hidden\] best, I really appreciated how quickly the GloFox team moves and how much they checked in on me during the process. Cons I think the emails/ notes should be custom to your brand, not glofox, it's very confusing to receive an email with all the glofox branding but it's from my business. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing ABC Glofox Because of \[sensitive content hidden\]! Because of the care he took in getting to know me, my needs, and how much he was invested in helping me. It felt like he truly wanted to see me succeed and wanted to provide the best option to enhance my studio! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not as nice and personalMindbody was not wanting to support a seasonal/small business that needed a bit of grace during months when I am not operatingMindbody was really confusing for my users Review Source DN Dominic N. Manager Sports Used the software for: 6-12 months ### "Viable but slightly an incomplete product." July 3, 2017 3.0 Pros I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group. Reports were great indicators of revenue and made it easy to pay instructors. Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program. Able to check how many people booked into a class before hand (although rarely did people book long in advance). Refunds were easy. Cons The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system. Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually. Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin. Other annoying things: Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored. Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying. At the start there were many app issues such as random closings, missing classes, and general payment issues. If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money. If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes... Review Source Response from ABC Fitness February 7, 2022 Hey Dominic, Thanks for taking the time and leaving your feedback! We are happy to hear that Glofox is helping your business. Thank you addressing your concerns, we have noted them. We look forward to continuing to support you on your business journey. - The Glofox Team SR Stephen R. Owner Used the software for: 6-12 months ### "Happy i made the switch to Glofox!" January 30, 2018 5.0 Pros I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future. Cons The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing. Review Source Response from ABC Fitness February 2, 2018 Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team GA George A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Putting off Potential Clients" May 15, 2024 1.0 Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year. Pros Easy to see leads, bookings and revenue. Cons The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up Review Source AB Angelica B. University Intern Pharmaceuticals Used the software for: I used a free trial ### "Maximize Your Gym's Potential with Gloflox's Integrated Management Platform" June 11, 2023 5.0 My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms. Pros A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems. Cons The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship. Review Source bM bryan M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Currently switching away from glofox" October 22, 2019 3.0 Pros definitely user friendly. was easy to setup, and is easy for our members to use. i like that memberships can be adjusted and like the reporting feature. Cons quite a few options have been changed recently making it not everything I signed up for. I don't like that they only offer quarterly billing, and is a bit pricey for what you get out of it given other prices I have been shopping around . customer service has been horrible the last 6 months. I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again. then when I do finally hear back it is usually a couple weeks later. this is the primary reason ihave chosen to switch away from glofox . I also don't like that they don't have an app feature for admin, and that you have to use a desktop computer to run the software. you should be able to make sales from your phone or tablet. Review Source Response from ABC Fitness February 8, 2022 Hi Bryan, Thank you for your feedback, and we are truly sorry for not being able to address your needs while you were with us. Since then, we have invested into our support team, have built an app for staff members, and have become more flexible with payment periods available to join Glofox. Sincerely, Marko Gazic MS Millie S. CEO Recreational Facilities and Services Used the software for: 6-12 months ### "It gets the basics right. And that's about it." December 9, 2022 3.0 Pros \- Standing up the software was easy (coming from no system, so we didn't do any conversion).- It does the basics well (scheduling). The app is reliable and our clients have not found it difficult to use. - We like the flexibility/modularity of the fields dictionary to use language appropriate for our business.- We haven't noticed any latency issues or app downtime. Cons \- Reporting is very basic. For all the info you put into this app, absolute nothing is exportable. You cannot run any of your own reports, or even export data out (only the most basic data). Want to find out how many classes "Bob" has come to for the last 3 months so you can reward them? Well, you'll never know without going into every single class and manually counting.- Support is very slow and most answers are "we can't do that". I regularly receive "We are experiencing a high volume of questions" email. - They're pushing Amplify for customer journeys/communications meanwhile you can't even do basic reporting to tag or segment your own customers in the first place. Their priorities are really out of whack.- No google calendar integration- No gamification- No way to report cash purchases.I simply do not have the functionality I need on reporting to do effective lead marketing, KPI measurement, etc. As a result we have to find another system. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source GR Gary R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good Product" November 22, 2021 4.0 It is a good product, the customer service can take a while to come back to you. There are better products out there for much cheaper! Pros The ability to track client attendances. Cons Other products give far more for a cheaper price i.e. full financial reports etc. Alternatives considered [LegitFit](https://www.capterra.com/p/190526/LegitFit/) Reason for choosing ABC Glofox I opted out of Glofox after using it for approximately 3 years. Review Source Response from ABC Fitness February 10, 2022 Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years. Sincerely, Marko Gazic - Global Manager of SMB Customer Success Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.