# Page 4 | ABC Glofox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ABC Glofox the right Club Management solution for you? Explore 354 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136861/Glofox/reviews --- ABC Glofox 4.4 (354) [View alternatives](https://www.capterra.com/p/136861/Glofox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Page 4 - Reviews of ABC Glofox ## Showing most helpful reviews Showing 76-100 of 354 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use andrew D. Used the software for: Less than 6 months ### "I'm delighted I chose Glofox... For lots of reasons " April 11, 2016 5.0 I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them! Review Source Response from ABC Fitness February 7, 2022 Hey Andrew, Thank you so much for leaving your extensive feedback, it really means a lot! We're happy to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. - The Glofox Team SG Stuart G. Operations Manager BikeRowSki Health, Wellness and Fitness Used the software for: Less than 6 months ### "BikeRowSki Review" August 19, 2022 4.0 I love using Glofox as we have great dedicated support with \[SENSITIVE CONTENT\] (she is amazing). The support is generally quite good. Pros The biggest features with an impact are the user friendly app for our clients. The innovation with Amplify could be huge for us as we look to increase the customer experience outside studios. Cons I would love if we could clearly define members and leads (it's something so simple). I would love to have one account with a multi studio option for our clients wanting to visit different studios. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox \[SENSITIVE CONTENT\] (\[SENSITIVE CONTENT\] of BikeRowSki) had a great relationship when we were setting up BikeRowSki. Review Source VD Vincent D. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing!" March 10, 2020 5.0 Love it!!!! :) Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. Reason for choosing ABC Glofox See above - it's just perfect for our business needs Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Expensive, same product for 3 years. Price increases Review Source Response from ABC Fitness March 18, 2020 Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team GB Gary B. Director Sports Used the software for: 6-12 months ### "Glofox Review" September 7, 2022 4.0 Fast and easy sales cycle, professional onboarding and continuous help after, ease of use for all users of the software, we reccomend. Pros UI for Web & Mobile app is very easy to learn and use. Flexibility with applying payments is important to us and this is a feature that we get great use out of. Once the foundation is et, it manages it itself . The CSM team are an AMAZING resource of help and they are great! Cons (i)We don't like the way a PAYG customer is still considered a "lead" it would be amazing if PAYG customers were considered clients. This would be a great addition. (ii) "Notifications" on the connect section are not directed to the mobile device home screen, they are internal notifications within the Training121 app. It would be great if it came up as a notification on the users phone, not just within the app. (iii) The community section formatting is slightly off and takes a lot of back and forth from the web app to the end user app. Review Source Response from ABC Fitness September 19, 2022 Hi Gary, Thank you for your feedback, and we are happy to hear you are having a positive experience. We've noted your suggestions. We will shortly be releasing improvements to the Community area, and we'd love your further feedback once the improvements are released. Sincerely, Marko Gazic Global Manager of SMB Customer Success EV Eduardo V. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Managing Studios Made Easy" August 29, 2019 5.0 About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull. Pros Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage. Cons Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints. Review Source Response from ABC Fitness September 17, 2019 Hi Eduardo, Thanks for sharing your positive experience with Glofox. We are delighted to hear that you've had such a positive experience with us. We are always updating our software with solutions for your business so we will keep note of your feedback on Reports. Looking forward to seeing your business grow and succeed with Glofox! Yours in fitness, The Glofox Team CR Clare R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Nightmare do not purchase " November 22, 2023 1.0 I canceled my service with Glofox and continued to charge me $1300 after cancelation on a CC they had on file but was not authorized for them to charge. I tried calling and phone was answered by a really nice guy with NO authority. After 10 phone calls, I received an email saying from “manager” saying they will not refund me. I wish I canceled when they wouldn’t refund me for the broken equipment. They are now flagged by my bank, I’m reporting them to BB and hopefully they will not have access to my funds again. Pros Setup was easy, scheduling was easy and booking for the client was easy. Cons They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal). Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Ive used Mindbody and it was a little complicated. Review Source Natalie G. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "First steps into new business made easier with GloFox" November 13, 2020 5.0 Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective. Pros Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change. Cons Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless. Alternatives considered [ZingFit](https://www.capterra.com/p/159451/zingFit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox Price, software visuals, communication, reviews. Review Source Response from ABC Fitness February 26, 2021 Hi Natalie, thanks so much for taking the time to leave a review. We really appreciate it. Glad to hear you're having a good experience. - The Glofox Team MR Maggie R. Yoga Studio Owner/Manager Used the software for: 6-12 months ### "Glitch after glitch after glitch after glitch" August 31, 2017 2.0 It taught me what I want and what I do not want, and for that I am appreciative. Pros It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly. Cons They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one. Review Source Response from ABC Fitness February 8, 2022 Hi Maggie, Thank you for your feedback, and we apologize for not delivering the solutions you needed while you were with Glofox. Since that time, we have launched a Kiosk system that makes checking and booking in for members easy and efficient. We now have an admin app available for staff, and we have resolved the stability issues that you've reported. Sincerely, Marko Gazic BC Brydon C. director Health, Wellness and Fitness Used the software for: 1-2 years ### "Horrible Customer service, money hungry" October 30, 2023 2.0 Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not. They then charged me again in October even after they said they would not charge me again Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged. Operating system isnt that good to put up with the rude staff and poor customer service Would NOT recommend. Pros Operating system was average. Better user experiences for a lot less Cons I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning Review Source VR Verified Reviewer Global Manager Used the software for: Less than 6 months ### "How complicated became simple, finally we have a system that helps us generate business!" April 27, 2018 5.0 Pros This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also. I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%. The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's. I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game. The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc. Cons We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it. Review Source Response from ABC Fitness February 7, 2022 Hey there, Thanks for taking the time to leave your feedback! It's great to hear that Glofox is helping your business save time among many other things you highlighted. We're also pleased that you have had such a great experience with our support team. We look forward to continuing to support you on your business journey. - The Glofox Team RC Ryan C. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "A booking system fit for group fitness businesses. Bonus: Massive data breach of client information" December 28, 2020 2.0 Pros It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software. Cons Glofox's prices are at about the price point of Mindbody now yet offer a fraction of the services. No way to book reoccurring bookings for clients. No way to set up requests for bookings for PT clients. On the business side, the admin controls are terrible and I constantly had to contact tech support for clients being overcharged, and membership glitches like multiple memberships running, being charged after contracts, unable to cancel subscriptions. But the worst and the ultimate deal-breaker for us was when Glofox's \[SENSITIVE CONTENT HIDDEN\] notified a number of businesses via email, including mine, that customer data had been breached in late 2020 of all our current and previous clients (over 800 people). The time and TRUST lost from our clients was irrevocable, and it led to clients canceling memberships and finding other solutions. Reason for choosing ABC Glofox At the time, pricing and handling larger membership fees from clients. Review Source Response from ABC Fitness February 8, 2022 Hi Ryan, Thank you for your feedback, and we are truly sorry that you did not have a better experience with Glofox. We have released our Re-occuring bookings feature and continually work to improve our PT features and the stability of the product. Glofox acted in accordance with all GDPR requirements when the data breach was identified. We apologize that this breach affected your business. Sincerely, Marko Gazic RJ Russell J. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great for my Gyms" February 24, 2021 5.0 We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great and keeps getting better. Pros Easy to use and edit. The members app looks great and works well, the members love it. It's cost effective compared to the alternatives. It's continually being updated and new features are being added. Cons Nothing really, any tech issues that might crop up are typically dealt with quickly by the support team. Alternatives considered [TeamUp](https://www.capterra.com/p/150357/Teamup/) Reason for choosing ABC Glofox GloFox came recommended from a friend and it looked like it did everything that we needed. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was becoming expensive and the payment processing and actual payouts into our bank account were getting slower and more cumbersome. I needed a simpler solution that paid out quicker and with lower fees. Review Source Response from ABC Fitness February 26, 2021 Hi Russell. Thanks for leaving a review, it's very much appreciated. We're happy to hear you're enjoying Glofox. - The Glofox Team VR Verified Reviewer Co-Founder, Managing Director and Senior Trainer Used the software for: 6-12 months ### " Partnering with Glofox has been the single best decision we have made in our business. " March 9, 2018 5.0 Pros We made the mistake of trying to manage our own CRM when we launched our gym. Within 4 weeks of opening we realized this was a huge mistake. We considered many platforms and software company partners to improve our efficiency. The Glofox integrated platform for booking, communication, CRM and payments has given our customers a fantastic experience, interface and reliability when booking and paying. For us it saves us countless hours each week, works efficiently on the go, in the gym and literally on the studio floor whilst coaching. Every technology has an occasion gremlin but if so any problem is quickly remedied by their great team, who work as hard for you, as you do for your own customers. Cons Our own company branded Glofox app, the most expensive solution, did take slightly longer than we hoped to get finished, only a few days late, mainly because of Apple app store slowness but it was worth the wait in the end. Review Source Response from ABC Fitness February 7, 2022 Hey, Thank you for taking the time to leave your feedback! We're so happy to hear that you're having a good experience with Glofox and that it has been able to save you time. We look forward to continuing to support you in reaching your business goals. - The Glofox Team BR Breanna R. Senior Operations Sports Used the software for: Less than 6 months ### "Customer and Staff Approved!" May 10, 2023 5.0 We have enjoyed growing under Glofox. It's ease of use benefits clients and staff. Even our less technologically inclined staff and customers can navigate both ends with ease. We enjoy the professionalism of the app and software. We are so glad we opted to go with Glofox instead of competitors. Pros Glofox is easy for our customers and staff to use and navigate. We use it for our Fitness Center. Our center has ~350 members who use it for class bookings and private training. We offer ~40 unique group exercise classes a week (included in membership), have private pickleball court rentals, and special one-off classes that members can book for an additional charge. It's very easy for members to book and cancel classes, and it's easy for us to create them. We appreciate how easy the admin dashboard is. We also love having a branded app to represent our company. Cons We had to jump through hoops a little bit initially while trying to move everyone over - there were mostly issues with our check-in kiosk and the Glofox barcodes. Clients would be missing a waiver and it wouldn't scan them in, but it wouldn't alert them that they needed the waiver signed either. We have to manually generate barcodes for some clients because they wouldn't scan in. Review Source EJ Elliot J. Director Sports Used the software for: Less than 6 months ### "\[sensitive content hidden\] was fantastic, the app is really everything I need. " September 29, 2023 5.0 Amazing experience all round from enquiry with Brian, to the sales call with \[sensitive content hidden\]. They are a credit to the company. Pros The sale method from \[sensitive content hidden\]. Genuinely he provided an in-depth, no question too small or big experience. The app is strong, it provides every service I need to run a business without the stress. Come lease signature glofox will be used in every aspect of the company. Cons There wasn’t any cons. There was an option for anything I wanted. Reason for choosing ABC Glofox It was affordable and the support team on hand incase of any issues. Review Source AL Audrey L. Studio Manager Health, Wellness and Fitness Used the software for: ### "Happy we made the switch!" July 16, 2018 5.0 We spent a long time researching different studio software options and Glofox has definitely helped us make big technological strides forward from the app to check in kiosk capabilities. Though the retail aspects are second tier, these aren't our top priorities either at the moment. Would definitely recommend trying the demo and exploring Glofox to other yoga studios. Pros The interface for both our staff and students has been far more intuitive and easy to use than our last program. The reporting is clear and the app has inspired more online bookings for classes. Check in is starting to run more smoothly giving our teachers more time to focus on class and less time dealing with frustrations with a clunky system at the desk. The way the system is set up also allows individuals to navigate it in different ways that make the most personal sense to them rather than forcing everyone to learn the exact same steps. Customer service has been very attentive and responsive as we've made the transition to Glofox which is much appreciated. We have felt supported through the whole process so far. The more we learn about the program the more customized we've made it to our needs which has been great. Cons The only cons so far are minor tech capabilities we're hoping to see evolve soon. You can only sell one retail item at a time, though there are some work arounds. We would also like to be able to check our teachers and staff into class and sell them retail items without creating separate student profiles. In the grand scheme of operations these are small details that haven't derailed us and we look forward to seeing upcoming changes with the program. Review Source Response from ABC Fitness February 7, 2022 Hey Audrey, Firstly, thank you for taking the time to leave us your feedback! We are very pleased to hear that Glofox is helping your business in all the ways you highlighted and that you feel supported. We look forward to continuing to support you on your business journey. - The Glofox Team PP Pete P. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Choose the best" September 30, 2022 5.0 I've been with Glofox from the very early days and they have always 'listened', we all have growth problems and challenges and they took theirs head on, with great results. I'm not going anywhere else! Pros I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience! Cons To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive. Reason for choosing ABC Glofox It was clean, simple, the team were open and responsive and listened to my needs... and still do. Review Source DP Dan P. Director Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Client Migration" April 3, 2024 5.0 Overall I have had a great experience so far. I migrated the client list from one system to another as I took over a branch from another business and re-branded. I was dreading the data migration as it was taking place before the Easter bank holiday weekend. But thanks to \[sensitive content hidden\] in the migration team, everything went more smoothly than I could have imagined. They did a great job and kept me fully informed throughout the process. Thanks so much guys. I genuinely can't thank you enough. Pros Straight forward and easy to use. Integrates easily to your website. Cons Online links for classes as I mentioned earlier.It would be more practical to have only add the link to the class once rather than for every instance. It would be useful to be able to select specific client to send emails to. Review Source AD Andrew D. Owner Used the software for: ### "Watch out MindbodyOnline, there's a new kid on the block!" April 5, 2016 5.0 I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at '195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from '80-'140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them! Review Source Response from ABC Fitness July 21, 2016 Hi Andrew, Thanks for writing a review. We appreciate the kind words! It's been an absolute pleasure to work with you and the team at Personal Health. Also, very exciting to see the results you've achieved in such a short space of time! Yours in fitness, Timmy | Glofox Head of Support VR Verified Reviewer General Manager Construction Used the software for: Less than 6 months ### "Nightmare of an app! Nothing works peorperly. Issues daily" November 26, 2018 1.0 Pros The marketing campaign was nice. The discounted prices were nice. The app looked clean. What the app and glofox claimed to do seems very useful. However, the reality is quite different. Cons The issues are far too many and far too frequent, but here is a summary: 1. Customers are still unable to book some classes 2.All the reports are completely wrong. From revenue generation, to members, to leads, to no shows, literally nothing works. 3. We have a huge discrepancy in our revenue. 2/3 of the revenue reported by glofox is wrong. 3. Memberships don’t work 4. Promos don’t work 5. Clients have been wrongly charged 6. We aren’t able to call customer support for help because they almost never answer 7. It takes forever for glofox to finally fix very urgent issues that are hurting our operations. We still have some issues that are not solved yet. You are far better off not having an app than having glofox. Review Source Response from ABC Fitness August 20, 2019 Firstly, thank you for the very honest review and feedback. It goes without saying that we have clearly not delivered on what was promised to you when you signed up with Glofox. I am sorry that you seem to have had such a bad experience with the platform. Usually in cases like this, something has gone wrong with the implementation of the software. There should be no valid reason why Members cant book or buy a membership. This is the core functionality of the platform. Also our reporting only reflects the transactions in the software so it could not be the case that a proportion of the revenue report is wrong. We are very keen to work with you to resolve these issues but unfortunately, you did not leave your name with the review and we are unable to identify your account from the description. If you do read this response, please contact us on support@glofox.com and reference this review and a member of the team will contact you immediately to help resolve the issues Best regards Anthony Kelly Chief Customer Officer SG Stephanie G. Yoga studio owner Health, Wellness and Fitness Used the software for: 6-12 months ### "GloFox has been such a better experience than other platforms!" March 10, 2020 5.0 My personal account helper, \[SENSITIVE CONTENT HIDDEN\], has been so incredibly helpful. She has gone above and beyond to help me be successful and to run my business more efficiently. Pros That if I have had problems arise while using glofox, the customer support I have received has been super helpful. They have spent as much time as is needed to help me make sure everything is set up and my questions are early answered. Cons There are a few tie ups that are inconvenient. Like, I cannot be listed as a trainer in classes since I am the administrator so I had to create a dummy account to get around that restriction. But the problems are minor and nothing to be super frustrated over. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) There were so many problems with mind body, and they were much more expensive. They never seemed to care about helping a small business like myself get things figured out. Their customer service was nothing compared to what I have had with glofox. Review Source Response from ABC Fitness March 16, 2020 Hi Stephanie, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team DA Daria A. Managing Director Sports Used the software for: 6-12 months ### "Thank you, guys ! " October 14, 2022 5.0 That’s the great app and the company. I really admire their Customers Support, they respond shortly, respond always politely and help to solve all the problems. Pros Both Pro and Customers apps are convenient, easy to use. I like all the features are available for me at my subscription plan. Cons I wish Trainers could book the facility from their Pro apps, not only the receptionist. I recently got a bug when I tried to add new classes and to set the schedule for them, I couldn’t scroll down and add the timing . It just doesn’t go down. Reason for choosing ABC Glofox I heard about Mindbody. But I still decided to do a research. It was a website review (something like “top 10 gym softwares”) and then your sales guys did a great job, after I filled in the form for the call. I have no regrets Review Source GC Graeme C. studio owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great team poor product" March 1, 2017 2.0 Quite mix feelings as we been using Glofox software for 6months during which they had a change in dashboard software. Whist using the previous dashboard we had numerous non functional issues. Such as unable to erase/ change classes , the software would sometime have a mind of its own as we would see the start or finish times of class being altered to nonspecific time therefore we realised it wasn't human error. Then we have the new dashboard 2017 and unfortunately we experience a malfunction every one to two day. These have included historic classes being displayed on the app, all this continues despite the Glofox service team promising resolve the issues. Further problem have been experience with our clients unable to access the credits they paid for against the classes. other clients have had the money automatically taken for courses without authorisation. The Glofox team are very courteous but slow to respond apart rom an auto email stating that they acknowledge the message and will deal in due course. All in all a frustrating experience. Pros It is visually appealing Cons Doesn't work the dysfunctionality just keeps changing ..goes from problem to the next Review Source Response from ABC Fitness May 24, 2017 Hi Graeme Many thanks for the honest and constructive feedback. We are aware that the transition to our new dashboard was not as smooth as we would have liked and I am sorry for the inconvenience this caused you. It was great to speak with you on the phone last week and I am glad that things are going much better for you now. We will continue to work really hard to deliver for our clients and to continually improve the product. I look forward to getting more feedback from you again in the future. Kind regards Anthony Director of Customer Experience SA Shahiduzzaman A. directyor Health, Wellness and Fitness Used the software for: 2+ years ### "service" January 24, 2023 5.0 very good Pros payments system is easy to understand, very clear, Cons booking system, our members enjoying it, easy to book, Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ABC Glofox \[sensitive content hidden\] is our accounts managers,she help us to increased bulk membership price, last years we did manually, and it was a bad experience,its massive help to increased bulk membership ,without her help it would not be possible,thanks \[sensitive content hidden\] Review Source CM Claudia M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" April 21, 2020 4.0 I would like to mention the above and beyond service I have received from \[SENSITIVE CONTENT HIDDEN\], she is always there to help and answers in a very timely manner. I was about to change services and the overall dialogue with her was a very important part in staying with Glofox. Pros This software is very user friendly, easy to understand and easy on the eyes. It offers exactly what we need for our daily business. Cons At the beginning I had a large amount of issues with customer service. Sometimes weeks without an answer, both e-mail and phone, being that the customer service reps are in Ireland I think. But this has been changed greatly in the past few months. Alternatives considered [EVO Payments](https://www.capterra.com/p/159661/EVO-Payments/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Fitco](https://www.capterra.com/p/182579/Fitco/) Reason for choosing ABC Glofox Most do not have the ease of accepting payments in Mexico and Glofox was more user friendly and wallet friendly Review Source Response from ABC Fitness May 7, 2020 Hi Claudia, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on your experience with our support team also. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.