--- title: "iTouchVision HR Helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iTouchVision HR Helpdesk Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/136870/Customer-Service-Software/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # iTouchVision HR Helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iTouchVision HR Helpdesk ## What is iTouchVision HR Helpdesk? Our products, ranging from web-based software to mobile applications have made their mark globally to transform the way work is completed. We have been helping the businesses to manage their employees remotely with a bespoke native MobileWorker app, manage tasks and tickets with service desk, achieve high level of CRM with contact centre software, organise and centralise data with master data management, manage contracts and provide a branded customer self-service platform. ## What is iTouchVision HR Helpdesk used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £19.98 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iTouchVision HR Helpdesk?[Manage this product listing](https://www.g2.com/products/itouchvision-hr-helpdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iTouchVision HR Helpdesk 5.0 (1) VS. [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £19.98 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,447) Value For Money 0.0 (0) Value For Money 4.4 (1,250) Customer Service 0.0 (0) Customer Service 4.6 (1,400) ## iTouchVision HR Helpdesk alternatives [4.2 (2,082)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (130)](https://www.capterra.com/p/134106/Striven/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Visual Planning](https://www.capterra.com/p/176283/Visual-Planning/) [4.5 (127)](https://www.capterra.com/p/176283/Visual-Planning/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176283/Visual-Planning/) ## FAQs about iTouchVision HR Helpdesk Overview ### What company size and specific industries is iTouchVision HR Helpdesk built for? iTouchVision HR Helpdesk is designed for private and public sector organizations across all business verticals, making it suitable for companies in any industry. The vendor description does not specify a particular company size, so it appears to fit organizations of varying sizes that need HR helpdesk support. Features and Usability ### What are the key features of iTouchVision HR Helpdesk? iTouchVision HR Helpdesk offers employee database, contact management, and interaction tracking for managing HR records and case history. It also includes task management, time off management, calendar/reminder system, and document storage, plus a self service portal, reporting/analytics, mobile app, API, and internal chat integration. Integrations ### Which third-party tools and platforms does iTouchVision HR Helpdesk integrate with? iTouchVision HR Helpdesk integrates with LinkedIn for Business, Meta for Business, and Twitter/X for social and professional network connectivity. These catalog integrations support account linking and content workflows across major platforms used for recruiting, communication, and brand presence. Getting Started and Support ### What training and onboarding options does iTouchVision HR Helpdesk offer? iTouchVision HR Helpdesk provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does iTouchVision HR Helpdesk offer? iTouchVision HR Helpdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available here, so support quality, response times, and helpfulness cannot be described from user experience data. ## Features AI summary Based on 14,676 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) iTouchVision HR Helpdesk includes **Employee Database**, giving HR teams a central place to store and access employee records accurately. However, it does not include **Payroll Management** or **HR Management**. Its **Employee Database** feature helps businesses maintain organized personnel information, improve record visibility, and support day-to-day HR administration, allowing teams to work with more complete employee data. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Contact Management Manage, organize, and store contact information Document Storage Store and organize documents in a centralized system Email Marketing Create and send email blasts/campaigns Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository iTouchVision HR Helpdesk 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Mobile App: Access the system via a mobile application - Quotes/Estimates: Generate quotes or estimates for customers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic £19.98 Per User,Per Month ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Management Consulting ### "Extremely helpful and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 11, 2015 iTouch Vision has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority’s campaign. iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.