iTouch Vision

Customer Support and Helpdesk

5 / 5
1 review

Who Uses This Software?

The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations.

Average Ratings

1 Review

  • 5 / 5
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • iTouch Vision
  • Founded 2009
  • United Kingdom

About Customer Support and Helpdesk

Our products, ranging from web-based software to mobile applications have made their mark globally to transform the way work is completed. We have been helping the businesses to manage their employees remotely with a bespoke native MobileWorker app, manage tasks and tickets with service desk, achieve high level of CRM with contact centre software, organise and centralise data with master data management, manage contracts and provide a branded customer self-service platform.

Customer Support and Helpdesk Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Customer Support and Helpdesk Reviews

Extremely helpful and supportive

May 11, 2015

Comments: iTouch Vision has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority's campaign. iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with.