--- title: "iTouchVision HR Helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iTouchVision HR Helpdesk Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/136870/Customer-Service-Software/" page_type: "product" language: "en" --- # iTouchVision HR Helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iTouchVision HR Helpdesk ## What is iTouchVision HR Helpdesk? Our products, ranging from web-based software to mobile applications have made their mark globally to transform the way work is completed. We have been helping the businesses to manage their employees remotely with a bespoke native MobileWorker app, manage tasks and tickets with service desk, achieve high level of CRM with contact centre software, organise and centralise data with master data management, manage contracts and provide a branded customer self-service platform. ## What is iTouchVision HR Helpdesk used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £19.98 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iTouchVision HR Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.itouchvision.com&name=iTouchVision HR Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iTouchVision HR Helpdesk 5.0 (1) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price £19.98 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (4,385) Value For Money 0.0 (0) Value For Money 4.3 (3,514) Customer Service 0.0 (0) Customer Service 4.4 (3,524) ## iTouchVision HR Helpdesk alternatives [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (743)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,328)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about iTouchVision HR Helpdesk Overview ### What company size and specific industries is iTouchVision HR Helpdesk built for? iTouchVision HR Helpdesk is designed for private and public sector organizations across all business verticals. It suits businesses of any size that need HR helpdesk support, rather than a solution limited to a single industry or company tier. Features and Usability ### What are the key features of iTouchVision HR Helpdesk? iTouchVision HR Helpdesk offers a self service portal, task management, and time off management for handling employee requests and workflows. It also includes an employee database, contact management, document storage, and interaction tracking, plus reporting/analytics, calendar/reminder system, internal chat integration, mobile app, and API access. Integrations ### Which third-party tools and platforms does iTouchVision HR Helpdesk integrate with? iTouchVision HR Helpdesk connects natively to LinkedIn for Business, Meta for Business, and Twitter/X. These social and professional platforms support account connectivity and external communication workflows within the helpdesk environment. Getting Started and Support ### What training and onboarding options does iTouchVision HR Helpdesk offer? iTouchVision HR Helpdesk provides in person training, live online sessions, and documentation. In person training supports guided instruction on site, live online sessions allow remote walkthroughs, and documentation offers written reference material for self-paced review and later consultation. Getting Started and Support ### What customer support options does iTouchVision HR Helpdesk offer? iTouchVision HR Helpdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed or helpfulness cannot be assessed here. ## Features AI summary Based on 14,356 Human Resources reviews Capterra reviewers highlight these as the Human Resources features buyers care about most: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) iTouchVision HR Helpdesk includes other Human Resources capabilities that reviewers also rate as important, such as **Employee Database** (**46%**) and **Time Off Management** (**42%**). These features give teams a central place to maintain employee records and handle leave requests more efficiently, helping businesses keep HR information organized and support day-to-day workforce administration. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Contact Management Manage, organize, and store contact information Document Storage Store and organize documents in a centralized system Email Marketing Create and send email blasts/campaigns Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository iTouchVision HR Helpdesk 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Mobile App: Access the system via a mobile application - Quotes/Estimates: Generate quotes or estimates for customers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic £19.98 Per User,Per Month ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Management Consulting ### "Extremely helpful and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 11, 2015 iTouch Vision has provided us with a cheap but very effective way of engaging with our customers through a different media channel. It has also allowed our residents to contact or report issues to the council at their own convenience. The app has been very well received by our residents and we now have over 800 regular users. In addition, elected members have found the app easy to use and it has formed an integral part of the authority’s campaign. iTouchvision have been extremely helpful and supportive throughout the implementation programme and have been a pleasure to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.