--- title: "Fusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/" page_type: "product" language: "en" --- # Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, speech, and physical therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines everyday operations so you can spend less time on administrative tasks and more time supporting positive client outcomes. Fusion is built for pediatric therapy practices of any size - from solo providers to multi‑location clinics - and can be customized to match the specific needs of your practice, whether private or clinic‑based. Sign up for a free demo today to see how Fusion helps you spend less time on paperwork and more time treating clients. ## What is Fusion used for? [Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Recognitions Shortlist Overall rating Based on 708 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Pros & cons Intuitive and accessible interface Efficient, flexible clinical documentation Frequent glitches and slow support Limited and complex reporting Starting price $49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Fusion alternatives Highest Rated [Ambiki](https://www.capterra.com/p/10029143/Ambiki/) [4.9 (14)](https://www.capterra.com/p/10029143/Ambiki/#reviews) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10029143/Ambiki/) [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (158)](https://www.capterra.com/p/140743/CentralReach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/alternatives/) ## FAQs about Fusion Overview ### What problems does Fusion solve? Fusion solves slow, repetitive therapy documentation, scattered clinic workflows, and poor visibility into patient goals, schedules, authorizations, and unfinished notes. Pediatric therapy clinics, private practices, clinicians, office managers, and coordinators use it to speed SOAP notes with pull-forward tools, centralize scheduling and billing, and keep families informed through reminders and shared documents. Answer based on 455 reviews Overview ### Which roles and teams benefit most from Fusion? Fusion is most used by rehabilitation and pediatric therapy teams, especially occupational therapists, speech-language pathologists, physical therapists, and therapy assistants. Office managers, practice managers, and owners benefit from scheduling, documentation, and billing oversight, while students and support staff use it to streamline daily workflows, track client progress, and maintain compliant records. Answer based on 705 reviews Overview ### What company size and industries is Fusion built for? Fusion is ideal for pediatric OT, Speech, and PT practices of all sizes, with strongest adoption among small businesses at 97% and in Medical Practice at 35%. It also serves Hospital & Health Care at 30% and Health, Wellness and Fitness at 18%, including solo providers, outpatient clinics, and multi-location teams. Answer based on 708 reviews Features and Usability ### What are the key features of Fusion? Fusion includes core EMR/EHR features like patient scheduling, patient records management, SOAP notes, and billing & invoicing in one system. Reviewers also focus on differentiators such as customizable templates, goal setting/tracking with graphs, appointment reminders by text or email, and a patient portal for intake, document sharing, and telemedicine. Answer based on 280 reviews Getting Started and Support ### How easy is it to onboard and train a team on Fusion? Fusion is generally quick to onboard for therapists, students, and new staff, who often describe it as intuitive and easy to learn. Training is available through live online sessions, webinars, documentation, and videos. Admins and billing-focused users may need more time, especially when learning setup, workflows, and billing details. Answer based on 76 reviews Getting Started and Support ### What customer support options does Fusion offer, and how do users rate the experience? Fusion offers email/help desk, FAQ/forum, a knowledge base, and phone support. Many users describe support as responsive, helpful, and effective during setup and troubleshooting, with quick callbacks and clear guidance. Others report slower replies over time, difficulty reaching someone by phone, and unresolved issues in some cases. Answer based on 118 reviews Security ### How does Fusion handle data security and access control? Fusion protects patient data with secure email, password-based access, and controls that keep information accessible yet secure across clinics and practitioners. Reviewers generally feel stored information is safe, but many note frequent required password changes, repeated logins, occasional lockouts, outages, freezes, and maintenance downtime can hinder access. Answer based on 16 reviews Features and Usability ### Is Fusion easy to navigate and use every day? Fusion feels easy to navigate for many therapy practices, especially clinicians handling scheduling, notes, and patient files each day. The layout, graphs, and organized menus help staff work faster, but some admin users find screens cluttered, hover actions awkward, and customization too limited for complex workflows. Answer based on 140 reviews Features and Usability ### How well does Fusion handle billing and payments? Fusion handles core billing and payment tasks in one system, which helps therapy clinics connect documentation, claims, invoices, and collections. Many teams like the integrated workflow, but billing staff often want better reporting, more flexible insurance and copay rules, simpler statements, fewer add-on costs, and clearer payment options. Answer based on 139 reviews ## Who uses Fusion? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 92% positive reviews out of 263 Most reviewers describe the interface as easy to navigate, visually clear, and quick to learn. Frequent glitches and slow support 82% negative reviews out of 82 Most reviewers report recurring bugs, freezing, and delayed support responses disrupt workflow and cause frustration. Victoria B. Pediatric therapy, 51 - 200 employees. "I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time." Efficient, flexible clinical documentation 94% positive reviews out of 79 Most reviewers indicate documentation is streamlined, adaptable, and significantly reduces time spent on paperwork. Brissa M. COTA, 51 - 200 employees. "Fusion has been working very well since I started to use it, it is easy and practical to go through the documentation, layout, and programs in order to complete documentation on time." Limited and complex reporting 56% negative reviews out of 52 Some reviewers indicate reporting tools lack customization, are difficult to use, and often miss essential data. Mark M. Director of Medical Services, 11 - 50 employees. "At this point being able to run customized reports is still a struggle but to be honest I have not had time to see the help you all have for creating them." Comprehensive clinic management tools 92% positive reviews out of 53 Most reviewers find clinic management features support scheduling, organization, and daily operations for various practice sizes. Megan M. Owner, partner, 2 - 10 employees. "Overall, Fusion is the best fit for our small clinic and has all of the features that we need to run seamlessly." High and inflexible pricing 74% negative reviews out of 31 Most reviewers comment pricing is expensive, with extra fees and limited options for part-time or small practices. Kate M. Executive Director and Owner, 11 - 50 employees. "Also, the fact that I pay full price for many of my team members who only use it part-time is a huge cost burden." ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers say these are the features buyers value most when choosing electronic medical records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Fusion supports all three of the top features reviewers call out: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and organized medical records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.7 (402) 97.76% of 402 reviewers that rated this feature as important or highly important Fusion offers strong HIPAA compliance, helping you keep patient data secure with password protection, user-based access, and privacy safeguards. Reviewers appreciate the detailed security measures and note it supports legal and professional requirements for confidentiality. Patient Records Management 4.4 (302) 95.36% of 302 reviewers that rated this feature as important or highly important Fusion gives you organized, easily accessible patient records, supporting smooth workflows and collaboration. Reviewers appreciate the centralized database and quick access, though some mention a need for better file organization and improvements to the patient portal. Charting 4.3 (240) 95.00% of 240 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.2 (40) 92.50% of 40 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.3 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups SOAP notes 4.6 (343) 98.54% of 343 reviewers that rated this feature as important or highly important With SOAP notes, you can document daily sessions efficiently, use pull-forward and autofill tools, and track client goals. Reviewers appreciate the time-saving functions and clear organization, though some find navigation and redundant sections could be improved. Fusion 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: You can manage appointments with flexible scheduling, color coding, and reminders. Reviewers appreciate the ease of booking, rescheduling, and tracking, but some mention issues with recurring appointments, lack of calendar integrations, and mobile usability. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Customizable reports let you tailor documentation and data tracking to your needs. Users value the flexibility and efficiency, but some feel report customization is limited, templates could be improved, and the process can be overwhelming or tedious. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Speech Therapists: Designed for the use of speech therapists - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Fusion offers strong HIPAA compliance, helping you keep patient data secure with password protection, user-based access, and privacy safeguards. Reviewers appreciate the detailed security measures and note it supports legal and professional requirements for confidentiality. - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Onsite Registration: In-person, onsite registration - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Fusion gives you organized, easily accessible patient records, supporting smooth workflows and collaboration. Reviewers appreciate the centralized database and quick access, though some mention a need for better file organization and improvements to the patient portal. - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: With SOAP notes, you can document daily sessions efficiently, use pull-forward and autofill tools, and track client goals. Reviewers appreciate the time-saving functions and clear organization, though some find navigation and redundant sections could be improved. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (668) 4.2 Based on 668 reviews ## Pricing Value for money 4.2 (578) Essentials $49.00 Per User,Per Month Advanced $159.00 Per User,Per Month Premier $189.00 Per User,Per Month Value for money 4.2 (578) 4.2 Based on 578 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (644) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (644) 4.3 Based on 644 reviews ## User reviews Overall rating 4.3 Based on 708 reviews Filter by rating 5(335) 4(295) 3(61) 2(9) 1(8) Mentioned topic Sorted by most recent BM Bridget M. Owner Medical Practice ### "A product that really has it all" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2026 Overall I am happy with Fusion and I think their onboarding process is great. Its very easy to get help when needed. Pros I like how easy it is to follow claims through primary second ect and that I dont have to do anything outside of the EMR. Cons I don't like that you cant build your own forms for providers to use only that can be sent as intakes forms. I also dont like that you cant send out forms for 3rd parties to fill out or sign. Switched from [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) I made the switch because of the ease of secondary claims. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2026 Thank you so much for this thoughtful review and for making the switch to Fusion! We're thrilled to hear the onboarding experience has been smooth and that claims follow-through is working well for you. Your feedback is always valuable. If you'd like to share more details, reach out to me at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison  Fusion by Ensora Health Ella H. Speech Therapist Health, Wellness and Fitness ### "Why do I leave Fusion" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 28, 2026 I used Fusion for probably a little longer than 2 years and decided to switch to another platform/system due to the Cons I mentioned above. Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well! Pros The templates they provide by default come handy for users, especially the small business owners in medical/healthcare industry. The feature of "Pull Forward" of the previous note is my favorite and that is very helpful to make documentation and paperwork easy peace-y! Cons The value for money may not justify if you only have less than 10 users. Customer support is not real time. Basically, everything will be routed to either online "library" -- FAQs or an AI. Difficult to have individualized support when you need one. When departing from Fusion, there is actually a binding contract to limit how far ahead i.e., at least 3 or 6 months that you need to notify them or you cannot end the subscription. Read all those small prints carefully! The data export is a pain for me, given how badly they handled the exit of a client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Samuel A. Patient Care Coordinator Hospital & Health Care ### "A Reliable System That Helps Keep Our Pediatric Therapy Clinic Running " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 24, 2026 Overall, our experience with Fusion has been really positive. It’s become part of our everyday routine at the clinic. From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized. As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became. It’s not perfect, but it’s dependable, and we’ve seen steady improvements and updates over time, which we appreciate. Pros There’s definitely a bit of an adjustment period, especially for new team members who haven’t worked with an EHR before. When we first started, it felt a little overwhelming just because there are so many features. Some tools seem geared toward bigger organizations, so we had to spend some time figuring out what actually fit our clinic’s day-to-day workflow. The reporting side can also take a little tweaking to get the exact data we’re looking for. It’s nothing major, but it does require some patience while you’re getting comfortable with the system. Cons When we first started using Fusion, it honestly felt like a lot to take in. There are so many features, and for new staff who’ve never used an EHR before, it can be a bit overwhelming at first. We definitely had to spend some time clicking around and figuring out what really fit our day-to-day workflow. Some parts feel designed for much larger clinics, so we had to adjust things to make it work for us. Even the reports sometimes need a little trial and error to get exactly what we need. It’s not a huge issue, but it does take some patience while you’re getting used to everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC kaylyb C. Owner Health, Wellness and Fitness ### "Worst billing services " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2026 . Cons This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Darien B. Occupational therapy assistant Medical Practice ### "Highly recommend. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 I love Fusion. It is so easy to use and well organized. The documentation layout as well as client chart layout is so easy to navigate. Pros Fusion is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized. Cons I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eric D. Director Medical Practice ### "Terrible Company, Originally Good Software " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2025 Overall, the software has worked, though it hasn't really been updated in 10 years. The reason I would never recommend it is how terrible the company is. Stay away. Pros First off, you need to know that this product was originally Fusion Web Clinic. We started using it 9 years ago when it was the original company, which was great. They sold the software around 2021 and it's since gone WAY down hill. Originally, Fusion was the most advanced and easy to use emr for slps available. Cons ZERO, and I mean ZERO, customer support. Again, under the original company, support was great. Once the terrible private equity company bought the platform, all they cared about was selling other products and services. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Reasons for choosing Fusion Choose it when it was a different product. This question does not apply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kenedi G. owner Health, Wellness and Fitness ### "4/5 Stars for Ensora" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 It was very difficult to set up, but now I am happy with the features it provides. Pros Counting # of visits when tracking authorizations, roll forward on daily notes to make documenting quicker, physician contact log, easy to fax docs to physicians to keep updated. Cons Inability to populate and charge no show fees from calendar view, full user charge for admin staff Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) cost and features offered by Fusion/Ensora Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IM Idelle M. Business Manager Medical Practice ### "Fusion Web Clinic is a good overall package" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 2, 2025 Overall, I very much like Fusion Web Clinic. My experience has been generally positive and I've found support to be pretty good. Occasionally support doesn't get back as fast as I need them to, but for the most part, they do very well. Pros Things I like most about Fusion: 1) the ease of scheduling; 2) you can create reports; 3) reconciliation is pretty clear cut Cons Inability to create/modify rules; The fact that reports created under Insights New do not reflect immediately reflect data changes -- it takes 24 hours! That is simply NOT feasible in the work environment. Inability to share Legacy Reports; While I really like the versatility in designing Insight New Reports, I really wish Insights Legacy had more versatility for designing reports. The inability to share those Legacy reports is problematic in that maybe I only want to share a couple of reports and the others are just for Admin levels and not for everyone else. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kristen L. Speech Pathologist Health, Wellness and Fitness ### "Easy Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 Fusion has been so easy to learn. It is great to have all therapy documents in one place. Pros How user friendly it is. It is very easy to navigate. I like that you can send reports through Fusion. Cons I don't have any complaints. I think Fusion is great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christina B. Owner and therapist Medical Practice ### "Great for therapy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 21, 2025 I have enjoyed using fusion for my business Pros It is easy to use and I'm able to do everything I need. Cons I it hard to get communication and help from the support team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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