--- title: "Fusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/" page_type: "product" language: "en" publication_date: "2026-10-10" --- # Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, speech, and physical therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines everyday operations so you can spend less time on administrative tasks and more time supporting positive client outcomes. Fusion is built for pediatric therapy practices of any size - from solo providers to multi‑location clinics - and can be customized to match the specific needs of your practice, whether private or clinic‑based. Sign up for a free demo today to see how Fusion helps you spend less time on paperwork and more time treating clients. ## What is Fusion used for? [Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Recognitions Shortlist Overall rating Based on 720 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Pros & cons Intuitive and accessible interface Efficient clinical documentation tools Frequent technical glitches and delays Limited and cumbersome reporting tools Starting price $49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Fusion alternatives Highest Rated [4.9 (14)](https://www.capterra.com/p/10029143/Ambiki/#reviews) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (536)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (158)](https://www.capterra.com/p/140743/CentralReach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/alternatives/) ## FAQs about Fusion Overview ### What problems does Fusion solve? Fusion solves slow, repetitive therapy documentation, disorganized caseload tracking, and disconnected clinic workflows by combining notes, scheduling, reminders, billing, and goal tracking in one pediatric-friendly system. Therapists, program coordinators, office managers, and small private practice owners benefit most from faster session notes, pull-forward documentation, easier onboarding, and better family communication. Answer based on 455 reviews Overview ### Which roles and teams benefit most from Fusion? Fusion is most used by therapy providers, including occupational therapists, speech-language pathologists, physical therapists, and assistants who manage documentation, scheduling, and treatment planning. Office managers, practice managers, and owners benefit from streamlined billing, compliance, and administrative oversight, while students and support staff use it to learn workflows and maintain accurate records. Answer based on 705 reviews Overview ### What company size and industries is Fusion built for? Fusion is ideal for pediatric OT, Speech, and PT practices, with 97% of reviewers from small businesses and Medical Practice leading at 35%. It also serves Hospital & Health Care at 30% and Health, Wellness and Fitness at 18%, with limited use among midsize businesses at 2% and enterprises at 1%. Answer based on 708 reviews Features and Usability ### What are the key features of Fusion? Fusion includes core EMR/EHR features like patient scheduling, patient records management, SOAP notes, and billing and invoicing. Reviewers also highlight differentiators such as pull-forward note writing, goal setting and tracking with graphs, therapist schedule visibility, customizable templates and intake forms, plus integrated claims management and patient portal access. Answer based on 280 reviews Pricing ### How well does Fusion handle billing and payments? Fusion covers core billing and payment workflows in one system, but the experience feels mixed for many clinics. Therapy practices like having claims, invoices, documentation, and scheduling connected, while billing staff often run into limits with fee schedules, reporting accuracy, statements, payment options, add-on costs, and more complex insurance setups. Answer based on 139 reviews Getting Started and Support ### How easy is it to onboard and train a team on Fusion? Fusion offers live online sessions, webinars, videos, and documentation for team training. Most therapists, new practitioners, and first-time users report learning it quickly because the interface feels intuitive. Admins and teams handling billing, invoicing, or full clinic setup may need more time, and some reviewers wanted more guided walkthroughs. Answer based on 76 reviews Getting Started and Support ### What customer support options does Fusion offer, and how do users rate the experience? Fusion offers email/help desk, FAQ/forum, a knowledge base, and phone support. Many users describe support as responsive, helpful, and strong during setup, training, and issue resolution. Some reviewers, however, report slower replies over time, difficulty reaching the right person by phone, and inconsistent follow-through on more complex problems. Answer based on 118 reviews Security ### How does Fusion handle data security and access control? Fusion uses secure email, password-based access, and frequent required password changes to protect patient information. Reviewers generally describe stored data as safe, secure, and accessible across practitioners and multiple offices. The main limitation mentioned is usability: password resets and forced changes can be frequent, causing lockouts, repeated logins, and occasional frustration. Answer based on 16 reviews Features and Usability ### Is Fusion easy to navigate and customize? Fusion makes daily scheduling, documentation, and client management easy to navigate for many therapy practices. Therapists and small private practices often like the clean layout, visual graphs, and organized menus, but admin teams commonly want more customization, clearer multi-provider calendar views, and fewer extra clicks for routine tasks. Answer based on 140 reviews ## Who uses Fusion? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 92% positive reviews out of 264 Most reviewers find the interface easy to navigate, visually clear, and quick to learn for staff. Frequent technical glitches and delays 82% negative reviews out of 82 Most users comment the system experiences regular glitches, freezes, and slowdowns, disrupting workflow and causing frustration. Victoria B. Pediatric therapy, 51 - 200 employees. "I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time." Efficient clinical documentation tools 94% positive reviews out of 79 Most users report documentation is streamlined, customizable, and reduces time spent on paperwork significantly. Brissa M. COTA, 51 - 200 employees. "Fusion has been working very well since I started to use it, it is easy and practical to go through the documentation, layout, and programs in order to complete documentation on time." Limited and cumbersome reporting tools 56% negative reviews out of 52 Some reviewers describe reporting as difficult to customize, lacking key features, and not always providing accurate data. Mark M. Director of Medical Services, 11 - 50 employees. "At this point being able to run customized reports is still a struggle but to be honest I have not had time to see the help you all have for creating them." Comprehensive clinic management features 92% positive reviews out of 53 Most reviewers describe clinic management as user-friendly, supporting scheduling, authorization tracking, and daily operations. Megan M. Owner, partner, 2 - 10 employees. "Overall, Fusion is the best fit for our small clinic and has all of the features that we need to run seamlessly." High and increasing costs 74% negative reviews out of 31 Most reviewers indicate pricing is higher than alternatives, with extra fees and poor value for smaller practices. Jill P. Owner - Speech Language Pathologist, 11 - 50 employees. "It cost extra money to send text and forms after already a high price to use Fusion with as many therapists we have." ## Features AI summary Based on 4,113 Physical Therapy reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Fusion supports all three features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible records, and document care efficiently, allowing teams to support compliance, improve clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.7 (409) 97.80% of 409 reviewers that rated this feature as important or highly important Fusion offers robust HIPAA compliance, helping you protect sensitive patient data and maintain privacy standards. Reviewers appreciate the security measures, such as restricted access, password protocols, and client initials, and find it easy to stay compliant in daily operations. Patient Records Management 4.4 (307) 95.44% of 307 reviewers that rated this feature as important or highly important Fusion helps you keep patient records organized and accessible, streamlining administrative tasks and supporting collaboration. Users find it easy to upload, download, and search records, though some mention a need for better file organization and a more user-friendly patient portal. Charting 4.4 (242) 95.04% of 242 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.2 (40) 92.50% of 40 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.3 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups SOAP notes 4.6 (344) 98.55% of 344 reviewers that rated this feature as important or highly important With SOAP notes, you can efficiently document patient sessions and track progress. Reviewers appreciate the pull-forward function, customizable templates, and organized sections, though some mention redundant fields and wish for more flexibility when carrying over specific goals. Fusion 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: This capability lets you easily schedule, reschedule, and track appointments. Reviewers appreciate the intuitive calendar, recurring appointment options, and reminders, but some mention mobile usability issues and desire better integration with Office 365 and improved rescheduling capabilities. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: You can tailor reports to fit your clinic’s needs, making documentation more efficient. Some users say they value the flexibility and automated phrases, but others report limited customization, difficulty creating templates, and challenges isolating specific data points. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Speech Therapists: Designed for the use of speech therapists - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Fusion offers robust HIPAA compliance, helping you protect sensitive patient data and maintain privacy standards. Reviewers appreciate the security measures, such as restricted access, password protocols, and client initials, and find it easy to stay compliant in daily operations. - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Onsite Registration: In-person, onsite registration - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Fusion helps you keep patient records organized and accessible, streamlining administrative tasks and supporting collaboration. Users find it easy to upload, download, and search records, though some mention a need for better file organization and a more user-friendly patient portal. - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: With SOAP notes, you can efficiently document patient sessions and track progress. Reviewers appreciate the pull-forward function, customizable templates, and organized sections, though some mention redundant fields and wish for more flexibility when carrying over specific goals. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (680) 4.2 Based on 680 reviews ## Pricing Value for money 4.2 (589) Essentials $49.00 Per User,Per Month Advanced $159.00 Per User,Per Month Premier $189.00 Per User,Per Month Value for money 4.2 (589) 4.2 Based on 589 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (656) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (656) 4.3 Based on 656 reviews ## User reviews Overall rating 4.3 Based on 720 reviews Filter by rating 5(338) 4(300) 3(65) 2(9) 1(8) Mentioned topic Sorted by most recent RF Raegan F. Administrator Medical Practice ### "Billing is easy breezy and worth it all" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 5, 2026 So far so good. Just some minor inconveniences like the signature line. But overall, I haven't found anything worth making a system change for. Coming from a terrible billing setup into this, I swear by how easy it is. Pros Coming from a separate system for scheduling and billing, moving to Fusion made billing and claims a breeze. Claims go out with a couple of clicks. I can write custom claim rules quickly that go into effect immediately. I've demo'd other software since then just to keep up with what's out there, and as far as value for the money goes, they're still up there. I see no reason to pay someone more for what we already have. Customer support is always easy to reach through chat, so easy that I actually tend to reach for that instead of looking myself when I need to know something. Cons Reporting is robust, but I wish we could cross over some sections. It can be divided by info type, and sometimes I need one big report that covers everything in one go. Also, they've redone pricing plans since we started, and new plans include some features that current clients don't have access too which is a real bummer. Lastly, PLEASE let me take the signature line off of a plan of care. We don't always need it but Medicare says if the line is there, it needs a signature. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) We were using WebPT for scheduling and documentation only and using Medisoft for billing. Fusions combo of all in one system without any crazy expensive addons sold us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Rebecca M. Executive Director Medical Practice ### "Worth the Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 Over the experience has been excellent. They had a great implementation period to make sure we were established and set up before we went live. It works seamlessly through the day and is easy to use. Pros Fusion is the best practice software that I have used in my 13 years as an occupational therapist. It is easy to learn and very intuitive when I am training new employees making the speed for completing notes and submitting billing easy. What I am most impressed with is the quality and speed of the customer service if I need anything or have any questions they are quickly responded too. Cons The cost can be high for smaller practices or those just starting out. There are also small things like printing off schedules that can be cumbersome and that the scheduling screen isn't able to be viewed in 5 minute increments which can make things harder for our scheduler. Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Wanted something that was easier to use and more user friendly Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) [Therabill](https://www.capterra.com/p/109769/TheraBill/) Reasons for choosing Fusion Features available, support available, easy of use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2026 Rebecca, thank you so much for this! Hearing that Fusion is the best practice software you've used in 13 years as an OT is incredibly meaningful to us. We're so glad the onboarding experience set you up well and that the ease of training new employees, note speed, and customer service have all been standouts for you. The feedback on printing schedules and the 5-minute scheduling increments is noted and we'll make sure it gets to the right team. Thanks for being such a wonderful advocate for Fusion! Madison Fusion by Ensora Health ES Eugene S. Biller Medical Practice ### "Please fix the billing portion" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 2, 2026 The call center is a pleasure to deal with. Sometimes the call gets dropped if the hold is too long. Pros Easy to navigate, ideal for records keeping. Scheduling is very easy to navigate and deal with. Patient demographics are simple and practical. Cons Awful for billing transactions, terrible change with authorizations keeping (when you change the payor) some transactions are almost impossible to do. Alternatives considered [HelloNote](https://www.capterra.com/p/171393/HelloNote/) Reasons for choosing Fusion They were more costly, slightly more complicated Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2026 Thank you for the feedback, Eugene! We're glad the scheduling, records keeping, and patient demographics have been easy to work with, and it's great to hear the call center has been a pleasure to deal with. The billing transaction issues and the authorization changes when switching payors are real pain points for a biller and we hear you. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I'll make sure those concerns get in front of the right people. Madison Fusion by Ensora Health MB Mary B. Billing Medical Practice ### "Fusion from a Revenue Cycle perspective" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 October 2, 2026 Its okay. I do not find the system to be very intuitive and the reporting is all over the place. This could be a great system but you have to get the reporting more organized and get the PM side where it needs to be. Pros The support is really good so far. I am able to chat with support basically on demand and they are almost always very helpful. Cons This system needs to work on the practice management side. A growing practice will leave a system if the accounting of revenue cannot be easily reported upon. Posting Payments during the month and being able to report against that is important but this system has NO...ZERO...Reports based on payment posted dates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2026 Thank you for this perspective, Mary! We're really glad the support team has been responsive and helpful. The feedback on reporting by payment posted dates and the practice management side is something we take seriously, especially for a growing practice where revenue visibility is critical. We'd love to learn more about what you're running into. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I'll make sure it gets to the right people. Madison Fusion by Ensora Health PP Paul P. Account Manager Hospital & Health Care ### "A Capable RCM Platform, but Integrations Need Improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 1, 2026 My overall experience with Fusion has been mixed. It covers many of the core functions needed for practice management and RCM, and it can be effective for daily operations. However, integration issues, ERA-related problems, and limitations in some reporting and troubleshooting workflows can create additional manual work. I would consider it a capable system, but there is room for improvement in reliability, integrations, and RCM reporting. Pros Fusion provides a centralized system for managing patient accounts, billing, claims, and other day-to-day practice workflows. Having patient and billing information available within the same platform makes it easier to manage AR and follow up on accounts. The system is useful once you become familiar with the workflow. Cons The biggest challenge has been the reliability and visibility of integrations and electronic remittance workflows. There have been situations where ERA information was not populating as expected, requiring additional investigation and follow-up. Some workflows also feel less straightforward than they should be, particularly when troubleshooting payer or integration-related issues. Reporting could also be more flexible for detailed RCM analysis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jeff B. VP of Business Operations Medical Practice ### "Overall positive experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2026 Overall, our experience has been positive and an improvement over our previous practice management platform. Pros Our clinicians have benefitted from Fusion's documentation features such as quick phrases and templates. Fusion's user support has been prompt and clear. Cons There are a number of ways that billing and A/R features could be added or made more elegant to increase efficiency and avoid errors. Switched from [Therabill](https://www.capterra.com/p/109769/TheraBill/) to improve clinical documentation efficiencies Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BM Bethany M. CEO Hospital & Health Care ### "Almost perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2026 4/5 stars. The clinicical side, scheduling, and adding/removing clinicians is great. The chat help is also very responsive and helpful. The confirmation system has to have two way communication and the report section has to be more user friendly. Your billing services were awful and puitting people under a year commitment for terrible billing damaged my business very badly. Pros I like the ease of use for clinicians, how reports are formated, the way the scheule is laid out. The ease of adding and removing users. Cons The difficulty I have finding and generating the reports I need. THe lay out is conusing. I have to ask my assistnat or Fusion help to generate eports. I do not like that teh appointment reminder system does not have a way for patient and staff to have back and forth communication. A simple reminder system is not effective with our demographic. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Paige R. Office Manager Health, Wellness and Fitness ### "Needs some improvement " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 29, 2026 Pros Very HIPPA secure. It is an easy system to learn as far as admin learning. I do like the notifications and waitlist features. Customer support is pretty fast at getting back to you and following up in regards to the concerns. Lots of customization with patient forms, they are time consuming to create. Cons For my therapist documentation take a long time to complete, no information pulled over from intake form for evals that are created in fusion, Billing systems are less automated than some other systems, No easy sending of available appointments to waiting list patients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2026 Thank you for the honest feedback, Paige! We're glad the HIPAA security, notifications, waitlist features, and customer support have been hitting the mark. The feedback on therapist documentation time, intake form data not pulling through to evals, billing automation, and sending available appointments to waitlist patients are all really practical callouts that we'll make sure get to the right team. If you'd like to share more, reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison Fusion by Ensora Health Ashley V. Operational Manager Medical Practice ### "Operational Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 29, 2026 Overall, my experience with Fusion has been very positive. At this point, it really is the foundation of our work and a system we rely on every day to keep the clinic running. I appreciate how much visibility it gives me into the different areas of our operations while still giving us the flexibility to customize things around the way our clinic works. There are always things that can be improved, but overall I feel like Fusion has grown with us and has become an important part of how we manage the clinic. It gives us a central place to keep things organized, make informed decisions, and support both our clinical and administrative teams. Pros What I like most about Fusion is definitely the Insights and reporting. I love being able to see where we are with productivity, patient attendance, receivables, and where the team is with their documentation and deadlines. It gives me a much better overall picture of what’s happening operationally without having to pull everything separately. I also really like that we can build custom reports based on what we actually need to track. Being able to upload our standardized testing directly into Fusion for assessments is another huge plus for us because it keeps everything together and makes the assessment process much more streamlined. Overall, I really like that there’s so much visibility and flexibility within the system. Cons What I like least about Fusion is that I think there are still some areas where additional safeguards and customization would make a big difference for us. For example, when changing payer information, I think there should be more safeguards or warnings in place to prevent changes that could unintentionally affect billing or existing patient information. I also think it would be really helpful to have translation capabilities built into reports, especially when we’re working with families who speak different languages. Another feature I’d love to see is the ability to grey out provider schedules when they’re unavailable or not meant to be scheduled, so there’s a clearer visual distinction between available and unavailable time. These are small things, but they would make the system much more intuitive and help prevent administrative errors. Switched from [RainMaker](https://www.capterra.com/p/130861/RainMaker/) We switched from Office Ally because it was an older system and had become complicated and difficult to navigate. We were looking for something more modern, intuitive, and better suited to the way our clinic operates. We wanted a system that could bring more of our day-to-day workflows into one place rather than requiring so many separate steps and workarounds. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 6, 2026 Ashley, thank you so much for taking the time to write such a thorough review! Knowing that Fusion has become the foundation of your clinic's daily operations truly means a lot to us. We're especially glad the Insights, custom reporting, and standardized testing uploads are giving you the visibility you need to keep everything running smoothly. The feedback on payer information safeguards, translation capabilities in reports, and the ability to grey out unavailable provider schedules are all really thoughtful suggestions and we'll make sure they get in front of the right team. Thanks for growing with us! Madison Fusion by Ensora Health AN Anonymous User Receptionist Hospital & Health Care ### "You get what you expect" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 29, 2026 Pros You get what you pay for in a sense. From my understanding, Fusion is a more affordable program to schedule patients. It’s a great starting point. Cons There are other scheduling programs out there that I believe are better than Fusion. But Fusion is a great starting point at a more affordable cost. Still, it needs improvement and I personally was not a big fan of how the scheduling worked. In a high paced environment, you need something quick and easy to navigate, this though took extra time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2026 Thank you for the candid feedback! We're glad Fusion has been a good starting point and that the value is there. The scheduling experience is something we want to get right, particularly for high-paced environments where efficiency really matters. We'd love to learn more about what specifically slowed you down. Please reach out at feedback@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and we'll see what we can do. Madison Fusion by Ensora Health [View all Reviews](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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