# Fusion Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fusion Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/pricing --- # Fusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fusion ## What is Fusion? Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, speech, and physical therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines everyday operations so you can spend less time on administrative tasks and more time supporting positive client outcomes. Fusion is built for pediatric therapy practices of any size - from solo providers to multi‑location clinics - and can be customized to match the specific needs of your practice, whether private or clinic‑based. Sign up for a free demo today to see how Fusion helps you spend less time on paperwork and more time treating clients. ## What is Fusion used for? [Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Recognitions Shortlist Overall rating Based on 708 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Pros & cons Intuitive and accessible interface Efficient clinical documentation tools Frequent glitches and technical problems Limited and cumbersome reporting Starting price $49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Fusion alternatives Highest Rated [4.9 (14)](https://www.capterra.com/p/10029143/Ambiki/#reviews) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (156)](https://www.capterra.com/p/140743/CentralReach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/alternatives/) ## Who uses Fusion? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 623 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 623 reviews Health & Medical 49% Health & Medical 49% Administrative 21% Education & Learning 5% Entrepreneurs/ Owners 2% Others 24% Top industries Based on 623 reviews Medical Practice 39% Hospital & Health Care 34% Health, Wellness and Fitness 21% Mental Health Care 4% Other 2% ## Pros and Cons Intuitive and accessible interface 92% positive reviews out of 263 Most reviewers indicate ease of use with clear navigation, visually appealing layout, and quick learning curve for new users. Frequent glitches and technical problems 82% negative reviews out of 82 Most users report recurring bugs, freezing, lost data, and slow support responses disrupt daily tasks and cause frustration. Victoria B Pediatric therapy, 51 - 200 employees. "I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time." Efficient clinical documentation tools 94% positive reviews out of 79 Most reviewers describe documentation as streamlined, adaptable, and time-saving, with templates and shortcuts improving workflow efficiency. Brissa M COTA, 51 - 200 employees. "Fusion has been working very well since I started to use it, it is easy and practical to go through the documentation, layout, and programs in order to complete documentation on time." Limited and cumbersome reporting 56% negative reviews out of 52 Some reviewers indicate reporting is difficult to customize, lacks accuracy, and is not user-friendly for extracting needed information. Mark M Director of Medical Services, 11 - 50 employees. "At this point being able to run customized reports is still a struggle but to be honest I have not had time to see the help you all have for creating them." Comprehensive clinic management features 92% positive reviews out of 53 Most users report clinic management tools simplify scheduling, case tracking, and daily operations, supporting both clinicians and administrators. Megan M Owner, partner, 2 - 10 employees. "Overall, Fusion is the best fit for our small clinic and has all of the features that we need to run seamlessly." High and increasing costs 74% negative reviews out of 31 Most reviewers describe pricing as expensive, with extra fees for features and burdensome costs for small or part-time practices. Jill P Owner - Speech Language Pathologist, 11 - 50 employees. "It cost extra money to send text and forms after already a high price to use Fusion with as many therapists we have." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.7 (401) 97.76% of 401 reviewers that rated this feature as important or highly important Fusion offers robust HIPAA compliance, helping you keep patient data secure and access restricted by user roles. Reviewers appreciate frequent password changes, secure logins, and privacy safeguards, though some mention online payment restrictions and suggest stronger document email security. SOAP notes 4.6 (342) 98.54% of 342 reviewers that rated this feature as important or highly important With SOAP notes, you can efficiently document and track patient progress using organized templates and pull-forward options. Reviewers appreciate the time-saving automation, easy editing, and clear structure, though some find navigation slow and note occasional redundancy in note writing. Appointment Management 4.5 (338) 96.45% of 338 reviewers that rated this feature as important or highly important This capability lets you schedule, reschedule, and track appointments with ease. Users find appointment management intuitive and helpful for organizing therapists’ schedules, though some mention mobile difficulties, limited calendar integrations, and issues with recurring appointments or tracking changes. Patient Records Management 4.4 (302) 95.36% of 302 reviewers that rated this feature as important or highly important Fusion helps you manage patient records in a centralized, organized, and easily accessible way. Reviewers appreciate streamlined access, uploading, and sharing, but some mention file organization could improve with folders and note occasional navigation challenges in lengthy charts. Customizable Reports 4.0 (223) 91.93% of 223 reviewers that rated this feature as important or highly important You gain flexibility to tailor reports to your needs, adjusting layouts and content. Some reviewers find customizable reports valuable for tracking and documentation, but others say customization is limited, setup can be tedious, and real-time or template options are sometimes lacking. Charting 4.3 (239) 94.98% of 239 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Fusion 75 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges This capability lets you schedule, reschedule, and track appointments with ease. Users find appointment management intuitive and helpful for organizing therapists’ schedules, though some mention mobile difficulties, limited calendar integrations, and issues with recurring appointments or tracking changes. Creation, administration, and evaluation of assessments or tests A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Customize contracts and forms to collect specific information You gain flexibility to tailor reports to your needs, adjusting layouts and content. Some reviewers find customizable reports valuable for tracking and documentation, but others say customization is limited, setup can be tedious, and real-time or template options are sometimes lacking. Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Reminders sent via email Create and securely store digital patient records Database of frequently used, popular workout routines Public or private sharing of digital files such as documents, audio/video, images, and more Designed for the use of occupational therapists Designed specifically for physical therapy practices Designed for the use of speech therapists Establish measurable goals and objectives and track their progress over a specific period of time Compliant with healthcare rules and regulations around the world Fusion offers robust HIPAA compliance, helping you keep patient data secure and access restricted by user roles. Reviewers appreciate frequent password changes, secure logins, and privacy safeguards, though some mention online payment restrictions and suggest stronger document email security. Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Records of patients' medical history Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations In-person, onsite registration Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Fusion helps you manage patient records in a centralized, organized, and easily accessible way. Reviewers appreciate streamlined access, uploading, and sharing, but some mention file organization could improve with folders and note occasional navigation challenges in lengthy charts. Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS With SOAP notes, you can efficiently document and track patient progress using organized templates and pull-forward options. Reviewers appreciate the time-saving automation, easy editing, and clear structure, though some find navigation slow and note occasional redundancy in note writing. Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (668) 4.2 Based on 668 reviews ## Pricing Value for money 4.2 (578) Essentials $49.00 Per User,Per Month Advanced $159.00 Per User,Per Month Premier $189.00 Per User,Per Month Value for money 4.2 (578) 4.2 Based on 578 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (644) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (644) 4.3 Based on 644 reviews ## User reviews Overall rating 4.3 Based on 708 reviews Filter by rating 5(335) 4(295) 3(61) 2(9) 1(8) Mentioned topic Sorted by most recent Ella H. Speech Therapist Health, Wellness and Fitness ### "Why do I leave Fusion" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 28, 2026 I used Fusion for probably a little longer than 2 years and decided to switch to another platform/system due to the Cons I mentioned above. Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well! Pros The templates they provide by default come handy for users, especially the small business owners in medical/healthcare industry. The feature of "Pull Forward" of the previous note is my favorite and that is very helpful to make documentation and paperwork easy peace-y! Cons The value for money may not justify if you only have less than 10 users. Customer support is not real time. Basically, everything will be routed to either online "library" -- FAQs or an AI. Difficult to have individualized support when you need one. When departing from Fusion, there is actually a binding contract to limit how far ahead i.e., at least 3 or 6 months that you need to notify them or you cannot end the subscription. Read all those small prints carefully! The data export is a pain for me, given how badly they handled the exit of a client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Samuel A. Patient Care Coordinator Hospital & Health Care ### "A Reliable System That Helps Keep Our Pediatric Therapy Clinic Running " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 24, 2026 Overall, our experience with Fusion has been really positive. It’s become part of our everyday routine at the clinic. From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized. As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became. It’s not perfect, but it’s dependable, and we’ve seen steady improvements and updates over time, which we appreciate. Pros There’s definitely a bit of an adjustment period, especially for new team members who haven’t worked with an EHR before. When we first started, it felt a little overwhelming just because there are so many features. Some tools seem geared toward bigger organizations, so we had to spend some time figuring out what actually fit our clinic’s day-to-day workflow. The reporting side can also take a little tweaking to get the exact data we’re looking for. It’s nothing major, but it does require some patience while you’re getting comfortable with the system. Cons When we first started using Fusion, it honestly felt like a lot to take in. There are so many features, and for new staff who’ve never used an EHR before, it can be a bit overwhelming at first. We definitely had to spend some time clicking around and figuring out what really fit our day-to-day workflow. Some parts feel designed for much larger clinics, so we had to adjust things to make it work for us. Even the reports sometimes need a little trial and error to get exactly what we need. It’s not a huge issue, but it does take some patience while you’re getting used to everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC kaylyb c. Owner Health, Wellness and Fitness ### "Worst billing services " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2026 . Cons This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Darien B. Occupational therapy assistant Medical Practice ### "Highly recommend. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 I love Fusion. It is so easy to use and well organized. The documentation layout as well as client chart layout is so easy to navigate. Pros Fusion is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized. Cons I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eric D. Director Medical Practice ### "Terrible Company, Originally Good Software " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2025 Overall, the software has worked, though it hasn't really been updated in 10 years. The reason I would never recommend it is how terrible the company is. Stay away. Pros First off, you need to know that this product was originally Fusion Web Clinic. We started using it 9 years ago when it was the original company, which was great. They sold the software around 2021 and it's since gone WAY down hill. Originally, Fusion was the most advanced and easy to use emr for slps available. Cons ZERO, and I mean ZERO, customer support. Again, under the original company, support was great. Once the terrible private equity company bought the platform, all they cared about was selling other products and services. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Reasons for choosing Fusion Choose it when it was a different product. This question does not apply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kenedi G. owner Health, Wellness and Fitness ### "4/5 Stars for Ensora" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 It was very difficult to set up, but now I am happy with the features it provides. Pros Counting # of visits when tracking authorizations, roll forward on daily notes to make documenting quicker, physician contact log, easy to fax docs to physicians to keep updated. Cons Inability to populate and charge no show fees from calendar view, full user charge for admin staff Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) cost and features offered by Fusion/Ensora Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IM Idelle M. Business Manager Medical Practice ### "Fusion Web Clinic is a good overall package" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 2, 2025 Overall, I very much like Fusion Web Clinic. My experience has been generally positive and I've found support to be pretty good. Occasionally support doesn't get back as fast as I need them to, but for the most part, they do very well. Pros Things I like most about Fusion: 1) the ease of scheduling; 2) you can create reports; 3) reconciliation is pretty clear cut Cons Inability to create/modify rules; The fact that reports created under Insights New do not reflect immediately reflect data changes -- it takes 24 hours! That is simply NOT feasible in the work environment. Inability to share Legacy Reports; While I really like the versatility in designing Insight New Reports, I really wish Insights Legacy had more versatility for designing reports. The inability to share those Legacy reports is problematic in that maybe I only want to share a couple of reports and the others are just for Admin levels and not for everyone else. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kristen L. Speech Pathologist Health, Wellness and Fitness ### "Easy Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 Fusion has been so easy to learn. It is great to have all therapy documents in one place. Pros How user friendly it is. It is very easy to navigate. I like that you can send reports through Fusion. Cons I don't have any complaints. I think Fusion is great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christina B. Owner and therapist Medical Practice ### "Great for therapy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 21, 2025 I have enjoyed using fusion for my business Pros It is easy to use and I'm able to do everything I need. Cons I it hard to get communication and help from the support team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Victoria B. Pediatric therapy Hospital & Health Care ### "Overall a very easy to use system." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2025 Overall I really enjoy Fusion and would recommend it to other providers. This is the system that I was first trained on as a pediatric practitioner and I felt that it was very easy to learn and helped me develop my notes further. Pros I like... - that it is very user friendly. Making it easy to learn and easy to use as a provider. - I like that as a provider you have the ability to access multiple areas of Fusion but that it also can be limited to only having to needed information and areas. Cons \- I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time. - I wish that the ability to use Fusion on mobile devices was more user friendly. It is very hard for me to access Fusion on my phone at home and I am unable to look at multiple schedules at a time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)