# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion the right Electronic Medical Records solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews --- Fusion 4.3 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fusion Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized.“ February 24, 2026 AM Amy M OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page).“ February 13, 2025 SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became.“ February 24, 2026 MN Morgan N Speech-Language PathologistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The supervisor can't edit notes, access initial or re-evaluations to edit and the supervisor needs to have multiple schedules up at one time when the students are seeing the same clients on their caseload.“ February 15, 2025 Ella H Speech TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well!“ March 28, 2026 OH Olivia H Account SpecialistMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle.“ February 20, 2025 LM Layla M Owner, occupational therapistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I love the templates for notes and reports that include all of the common assessments, the fact that you can pull forward prior info, the goal bank, appointment reminders, calendar, and the fact that it’s very user friendly“ February 13, 2025 WP Whitney P CEO, Owner, Occupational TherapistMedical Practice, Self-employedUsed the software for: More than 2 years. “At no point was refunding or compensating offered. And to top it all off, we pay monthly when we signed on to use fusion at no point were we told our contract would auto renew or that we would be locked into a whole additional year if we didn’t provide written notice 90 DAYS IN ADVANCE OF THE AUTO-RENEWAL DATE and now they’re claiming we will need to pay for an entire year of service because we notified them only 60 Days ahead of the switch instead of 90 days.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jennifer M. Speech Language Pathologist Medical Practice Used the software for: Less than 6 months ### "Fusion is easy to look at and learn to use. " February 27, 2025 5.0 It has been easy to learn to use. I like it. Pros It is user friendly. The interface is easy to navigate and easy on the eyes (unlike an app like NetHealth which is overwhelming to look at). Cons There have been no cons to Fusion that I can see so far. Review Source LC LaRita C. SLP Owner Individual & Family Services Used the software for: 2+ years ### "Fusion Features" February 24, 2025 4.0 Very good with call backs and written summaries of phone contacts for later review. Appreciate the friendly and polite voices and willingness to track down advice, if not able to occur within direct phone call. Good features and management system overall! Pros I really appreciate the note format, the ability to move from a summary to a fuller note quickly. This is fantastic for quick recording/less than 3 minutes. I love that billing to insurance companies is quick, there are automated alerts if an item appears missing or errant. I love the way; I can pull up a patient easily and refer to all of their documents/DOS. I like the automated integration of remits. Cons I wish we could add more tests to fill-in evaluations/Progress Note: REEL, Rosetti Reoccurring schedules could be made for a set week AND day of the month, ie 1st Monday of every month or 1st/3rd Tuesday, ect. It would be helpful for 2ndary billers to be able to see the original remittance from the primary payor; when reviewing claims; as many are requesting this; and, while we can manually print, it would be best if it could occur electronically and simultaneously with 2nd payer submission. Wish they had a intro billing option for smaller/starting businesses with caseload managements less than thirty. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Simplicity of use during trial and setup by team Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Billing Ease, combined features and functions Review Source kC kaylyb C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst billing services " January 2, 2026 1.0 . Cons This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service. Review Source MP Marissa P. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Good but not great" February 21, 2025 4.0 The customer support is usually helpful. The cost is affordable. It's not as robust as other EMR's, but those other systems cost significantly more. Pros The cost is good for the features. I like the fact that you can see the actual claim to make changes if needed. I like the authorization reminders. I like the automatic email reminders. I like different colors on the schedule for different types of appointments. Cons There are not enough reminders. For example, we have created a separate spreadsheet to track POC signatures. There is the prescription reminder but that is different than a POC signature. We like the waitlist feature but we created another spreadsheet so we could hold more information than what is on the fusion waitlist. We put notes when we call and offer appointments so we can see at a glance that they have been offered appointments. We used to use the intake paperwork feature but many families could not figure it out. They would end up sending us blank paperwork. It would be nice from a patient standpoint to be able to fill out paperwork and hit 'submit' and not have to upload/download and then send back to fusion. Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) It was the owner's decision. I liked TheraOffice support better (I had a specific person assigned to our clinic that would help so I built a relationship with her). I believe they weren't happy with the documentation aspect, and also the claims are easier to submit with fusion. Review Source JB Janice B. Speech Language Pathologist, Owner Hospital & Health Care Used the software for: 1-2 years ### "Good product for streamline work" February 23, 2025 4.0 Overall, I have been happy with Fusion compared to other products. I find it more efficient than previous systems, but I think it could be more user-friendly. Pros Streamlines goals, documents, and daily notes, simplifying data collection and analysis. I love the way the forms look after completion, including when the graphs are included. I like the ability to build a goal bank and use quick phrases. Cons I wish the items could be edited and modified by the user, even for organization purposes (e.g. organizing the goal bank). It is also difficult for employees to access and see options for the goals and quick phrases (there is no communicating box that shows this pre-made information). I wish Fusion followed Med B documentation guidelines, including allowing managers to make certain fields required to ensure compliance. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice did not communicate between goals, SOAP, and progress notes, making my documentation time-consuming. Having to cut and paste information also resulted in more errors. Review Source KJ Krista J. Owner, Speech Therapist Individual & Family Services Used the software for: 1-2 years ### "Fusion review" February 20, 2025 4.0 Overall pretty good. The therapists love it! Pros I LOVE the look of the reports, the ease of documentation, and how Fusion is set up to make documentation quick and easy. Cons It feels really clunky. There are things that should be easy but are not. For example, when we added a location to our offices, we tried to add the location to existing clients who had set appointments in a series. As part of that series, their re-evaluations were pre-scheduled. When we changed the location, it erased the re-evaluations. Things like that should not be happening and make using Fusion really frustrating. We also are very frustrated that Fusion will not allow integration with any other software. We wanted to integrate with TimeTap as part of a larger patient experience and ease-of-scheduling package, but Fusion would not allow the integration. We are considering changing EMRs because of this. I'm sure it's because Fusion wants everyone to pay for those features through them, but it feels like you are keeping your clients handcuffed and intentionally limiting their potential and making things more difficult for them. You need to allow people the freedom to add different APIs that will make work-flow easier, even if it is from outside companies. Your clients will not leave- they will appreciate you more for it. Also, the billing side of Fusion is really difficult. You need to get with a few billers who can offer suggestions on how to make it more user-friendly. I even had a biller that wouldn't work with me because I use Fusion. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Ultimately because the reports are pretty and for the ease of documentation. I like that Fusion was created specifically for OT, ST, PT pediatric practices. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We became a multi-disciplinary clinic with multiple clinicians and Fusion made documentation easier and faster. And the reports are pretty :) Review Source BB Brittany B. Office Administrator Medical Practice Used the software for: 1-2 years ### "Adequate But Could Be Amazing" February 20, 2025 4.0 Overall, it is a better system than the previous EMR our company used. There are still many areas for growth however. It would be great to see a customizable WIP (Work In Progress) List to keep track of active charts for insurance auths/intake paperwork needed or expiring/signed document missing or needing attention/etc. It would be great to have a central, editable list such as this to go in a mark completed for specific items, instead of searching through every active chart. My reference for this would be previous experience using another EMR system called OPIE Patient Management. Pros The amount of customizable features for reports are extremely helpful. Cons The amount of new feature roll-outs that don't acknowledge the many suggestions and inputs on the Fusion Help site are a dismay and is often frustrating, feeling like ideas are pointedly missed. Many features that do end up being added in, are often extra cost, despite already paying premiums for the Fusion EMR. Review Source MS Morgen S. front office manager Medical Practice Used the software for: 1-2 years ### "All around great product" March 5, 2025 5.0 Very positive. We get the answers we need. Pros They have added some new features like searching by phone number or DOB instead of by name so the improvements make this program great. Cons There are a few options I wish would be added to Fusion such as being able to pull a report based on therapist caseload. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Raintree was too complex for our needs and Fusion seemed just right. We also know of another clinic that used Raintree and had to switch within a year. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) webPT was not pediatric friendly and the reports we were able to run weren't helpful Review Source AL Alicia L. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointing Flexibility and Customization Options, But Useful Data Access" February 20, 2025 3.0 Overall, I appreciate Fusion Web Clinic for some of its features, but its lack of flexibility makes it hard to fully rely on for all of my practice’s needs. I’m hoping for an update that will allow for more customization and user-driven changes in the future. Pros I appreciate being able to pull tables for data tracking. However, I’d like to see the option to include more granular data, like the date/time stamp and the username. This would help me track actions more precisely and streamline workflows. Cons Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for a while, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In my practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for 7 months, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In our practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) reporting capailities and clinician processes Review Source GA Gail A. Administrator and OTA Medical Practice Used the software for: 2+ years ### "Easy to Use, with a few opportunities for improvement" February 18, 2025 4.0 It has been a great first experience with EMR. Pros I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose. Cons 1\. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[TheraPlan](https://www.capterra.com/p/214004/TheraPlan/) Reason for choosing Fusion Simplicity of the view. The opportunity to file claims directly with Payers. The Patient profiles to store patient related documents. Review Source DH Danielle H. Medical Scheduler Medical Practice Used the software for: 1-2 years ### "Average Functionality " February 14, 2025 3.0 Fine. It works well enough but there are a lot of work arounds we have to make work on a daily basis to get what we need out of it. Pros It's a great place to start for an EMR. It's baseline functionality is good. Cons It does not allow nearly enough customization/filtering across all aspects (Billing, scheduling, waitlist, reports, etc.) Review Source RF Raegan F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Its cost effective, but it has its quirks" February 13, 2025 4.0 Its definitely an upgrade from our previous software and EMR's. Pros Fusion is a good all in one EMR focused on PT,OT,ST. Billing is quick and easy. Posting is even easier. Adjusting the claim info directly on the claim form within Fusion before sending out is super helpful. Everything is in one place unlike our previous EMRs. Support is usually pretty easy to deal with and can get you an answer quickly. Its cost effective. Ive seen some EMRs that are 3 or 4 times the cost. The new electronic eligibility checks have been a great addition. Cons Reporting can sometimes be a mess. Legacy vs new. New only updates at 7am every morning so real time updates arent available unless you're in legacy but they don't give the same options. Sending out reminder texts for appointments based one 1 reminder per hour of appointments means that our adults that may be getting 3 therapies across 2.5 hours get 3 reminders and they only read the last one and get confused on times. Theres no way to change this. Invoicing - instead of creating 1 invoice per patient each month with the total balance due, it creates what was marked as due in the last 30 days so 1 patient may have 3 invoices and they get confused. To get a statement with everything, you have to manually create it yourself which is ridiculously time consuming. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Fusion Fusion was PT/OT/ST focused and more cost efficient. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) We were looking for something with more reporting functions, included billing at a reasonable price, and more robust. This was over 6 years ago. Review Source SK Sherry K. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "We LOVE Fusion!!!" February 13, 2025 5.0 It has been FIRST RATE! We came to Fusion from another very disappointing highly recognized EMR. The customer service is unbelievable, it is for pediatric therapists so it all makes sense and can do many, many things. Pros I LOVE that it is pediatric based and the customer service is TOP NOTCH! Cons No way to email a client from inside their chart or easy way to email groups of clients from inside the program. Alternatives considered [ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/) Reason for choosing Fusion It was for only pediatrics and only for therapy. Customer service was good. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) It never was pediatric therapy practice friendly, regardless of what they said. It was never written for pediatrics and that made it extremely clunky and time consuming. I am hoping with all the take overs in your company, you will not try to make Fusion a product for all but keep it true to pediatrics. Review Source RR Rachel R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fair EMR with limitations" February 28, 2025 3.0 In general, we have been happy with the day to day tasks that must occur like writing daily notes and scheduling. We have not been as happy with other aspects such as inability to share statements through the patient portal without signing up for billing through fusion, inability to pay PT for a PT therapist, inaccuracy of certain reports, inability to run certain reports, inaccuracy of letting us know when children are due for evaluations. Pros General functionality for day to day tasks for OT/PT/Speech therapy clinic Cons Charges for each add on, inconsistency, lack of accuracy and inability to run certain reports. Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Price and functionality. Fusion- was significantly cheaper Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) many billing errors in clinic source. Fusion- was recommended by others in the field. Review Source RD Robyn D. Speech Language Therapist Education Management Used the software for: 2+ years ### "Good but cost needs to go down." February 18, 2025 4.0 It was better in the beginning as customer service has slowed down over the years. Pros Its intuitive - has easy functions - it allows for an unfamiliar person to learn it quickly. Cons I don't like that I have to pay for 5 users when I only need two - its a HUGE waste of money but its a good product. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) I felt it was not professional looking and didn't have the features I wanted. Review Source KS Kristin S. Clinical Director and Pediatric Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Works OK, not great" February 21, 2025 4.0 We have used Fusion for several years and for a while there was a rep who would meet with us when we had concerns or suggestions but not now. Thus, the same issues that we have had (see above) and new ones are not addressed. Overall it does not help with completing documentation in sessions. Pros \* easy to learn \* many features for scheduling, doc, reports, etc Cons \* not able to hold objective activities in notes and overall difficult to do point of service documentation \* when completing re-evaluation goal updates do not pull from the last daily note so you have to look back through each goal history and copy and paste each one into the re-eval or download the last note and copy and paste \* re-evals do not track previous and current scores for tests \* default is new goals on re-evals only on Plan of Care when it should be BOTH documents \* last couple of new editions of standardized tests (M-ABC 3, PDMS-3) not already built by Fusion \* Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) Added more staff, needed more features including reports and billing Review Source LL Lisa L. Speech-Language Pathologist Medical Practice Used the software for: 6-12 months ### "First Year with Fusion" February 13, 2025 5.0 It's a positive experience and I'm glad I switch to this EMR. Pros I like the EMR system and how detailed it is. I like the support I receive with the claims and I like how Fusion helps with billing secondary insurance. Cons Sometimes it's hard to reach support. I wish they were more available in the chat. Though Fusion is organized sometimes it's hard to find what I need. Switched from [Therabill](https://www.capterra.com/p/109769/TheraBill/) Their product did not offer the features of Fusion Review Source SV Stephanie V. Speech Therapist Medical Practice Used the software for: 2+ years ### "Pediatric SLP " February 15, 2025 5.0 I transitioned from ClinicSource and Fusion has been extremely easy to use. I absolutely love it and recommend it to other professionals when asked about documentation systems. Pros It’s easy to use, it’s functional, great for timely paperwork. Cons I wish there were a few additions: an app to easily use on the iPad and rescheduled option- instead of only cancelled. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) My employers made the decision, I am unsure as to why we made the change. Review Source AB Autumn B. Owner therapist Medical Practice Used the software for: 1-2 years ### "Disappointed " March 4, 2025 1.0 Our experience has plummeted in the last 6 months. Pros Having everything in one location is very helpful. Cons The billing division of Fusion is untrustworthy and drains funds from clinics with minimal explanation "you signed the contract" on repeat. During a zoom meeting with 5 Fusion employees, one employee grinned and smirked the entire meeting as we attempted to have a professional discussion. They drained close to 14,000 dollars from our account for "attempting" to make collections, NOT for actual collections. The majority of the attempts were for claims that had already been paid. They can just sit and click, click, click and gain 8% each time, regardless if the claim is paid. That is NOT what was described to us during our onboarding meetings. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion I guess they had a better sales team. At this point, I just know I made a bad decision going with Fusion. Review Source IM Idelle M. Business Manager Medical Practice Used the software for: 2+ years ### "Fusion Web Clinic is a good overall package" April 2, 2025 4.0 Overall, I very much like Fusion Web Clinic. My experience has been generally positive and I've found support to be pretty good. Occasionally support doesn't get back as fast as I need them to, but for the most part, they do very well. Pros Things I like most about Fusion: 1) the ease of scheduling; 2) you can create reports; 3) reconciliation is pretty clear cut Cons Inability to create/modify rules; The fact that reports created under Insights New do not reflect immediately reflect data changes -- it takes 24 hours! That is simply NOT feasible in the work environment. Inability to share Legacy Reports; While I really like the versatility in designing Insight New Reports, I really wish Insights Legacy had more versatility for designing reports. The inability to share those Legacy reports is problematic in that maybe I only want to share a couple of reports and the others are just for Admin levels and not for everyone else. Review Source JB Julia B. Speech-Language Pathology Assistant and Administrator Medical Practice Used the software for: 6-12 months ### "Great Customer Support and Customization for Growing Businesses" February 19, 2025 5.0 Overall, I have been enjoying my experience with Fusion. They are receptive and customizable up to a point. I am learning about new features all the time and appreciate the hard work their development team puts in. I would recommend this software for any small businesses. Pros Customer support will always try to help you with your issues. They are wonderful about listening to what features we want in the future. I enjoy the customization of reports and am always finding new ways to improve my productivity. Cons The speed of updates being rolled out. Our business has been growing fast so we need a program that can keep up with our speed. While I love Fusion, there are some features that we absolutely NEED now. Review Source AM Amy M. Owner Medical Practice Used the software for: 2+ years ### "Our Experience" February 13, 2025 4.0 Overall we are satisfied with Fusion, there are things I wish would be available or updated. Pros Able to store everything in a digital chart and can access all the notes. Fusion creates nice professional documents, waitlist prevents client loss, lets me know what notes I have remaining, it tracks when things are due, pull forward feature, different colored appointments for different types of appointments. Cons Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page). Review Source JH Jennifer H. Speech-Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "Fusion review 2025" February 14, 2025 4.0 Good. There is one thing that would really improve my experience and save me a LOT of time and energy when writing reassessments. If there as a section in each Pt's note that was for the therapist's use ONLY - not a part of the actual note submitted to insurance/MD, that would be a HUGE DEAL. For example, a place where I could make notes of medication changes, dates of surgeries/procedures, Dx updates (who dx, what date). THen I could simply refer back to this information when writing an assessment rather than having to look back through notes or having to exit the tx note and go into the "Notes" section in the Fusion chart. Pros User friendly for the most part. Carry over of information from previous note for easy comparison. Cons Default on goals during reeval should be "both docs." I have never worked in a setting in which "POC" would be the default for new goals. STOP CHANGING the no. of 'tab' hits it takes to add information in notes and reports. I develop very strong motor plans that allow me to quickly get thru those things, and it REALLY messes me up when you all change that. Review Source JB Jordan B. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Ease of use" February 20, 2025 3.0 Fusion is fairly easy to use and I like that I can document in a concise and straightforward manner, without having to write in narrative form for everything. I also like the organization of the goals and easy access to goal data to get a quick snapshot of patient progress. Pros It's easy to use and straightforward. I like the SOAP note setup. I really like how the schedule/calendar system is set up and organized. Cons There are so many unnecessary "clicks" (for example: to document goal data, you have to click into the area, then you are able to input data. If you click on the last goal it scrolls to the top of the goals and you have to scroll back down. Why can we not just enter the data?). In progress notes, it would be nice to have access to the scheduled appointments in order to calculate attendance, instead of having to close the document and go to the patient profile to see the sessions. Better yet, can we set a date range and Fusion calculates attendance for us? Overall, Fusion can get a bit repetitive in longer documents such as evaluations, reassessments, and progress notes but for daily documentation it is pretty easy. Review Source JB Jacalyn B. SLP Hospital & Health Care Used the software for: 2+ years ### "Fusion is great for pediatric SLPs!" February 19, 2025 5.0 I have used multiple EMR systems as a pediatric SLP and find that Fusion is the most user friendly. It is easy to use, and the customer support is helpful and responsive. I have recommended it to other clinicians and clinics. Pros Ease of use and everything I need in one database. Scheduling, reminders for families, messaging between users, billing, and customer support when you need it (though honestly, not often). My documentation is definitely much quicker using this system. Cons I wish there was an alert for birthdays - unless there is and I have not found it? Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.