# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion the right Electronic Medical Records solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews --- Fusion 4.3 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fusion Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized.“ February 24, 2026 AM Amy M OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page).“ February 13, 2025 SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became.“ February 24, 2026 MN Morgan N Speech-Language PathologistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The supervisor can't edit notes, access initial or re-evaluations to edit and the supervisor needs to have multiple schedules up at one time when the students are seeing the same clients on their caseload.“ February 15, 2025 Ella H Speech TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well!“ March 28, 2026 OH Olivia H Account SpecialistMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle.“ February 20, 2025 LM Layla M Owner, occupational therapistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “I love the templates for notes and reports that include all of the common assessments, the fact that you can pull forward prior info, the goal bank, appointment reminders, calendar, and the fact that it’s very user friendly“ February 13, 2025 WP Whitney P CEO, Owner, Occupational TherapistMedical Practice, Self-employedUsed the software for: More than 2 years. “At no point was refunding or compensating offered. And to top it all off, we pay monthly when we signed on to use fusion at no point were we told our contract would auto renew or that we would be locked into a whole additional year if we didn’t provide written notice 90 DAYS IN ADVANCE OF THE AUTO-RENEWAL DATE and now they’re claiming we will need to pay for an entire year of service because we notified them only 60 Days ahead of the switch instead of 90 days.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jennifer M. Speech Language Pathologist Medical Practice Used the software for: Less than 6 months ### "Fusion is easy to look at and learn to use. " February 27, 2025 5.0 It has been easy to learn to use. I like it. Pros It is user friendly. The interface is easy to navigate and easy on the eyes (unlike an app like NetHealth which is overwhelming to look at). Cons There have been no cons to Fusion that I can see so far. Review Source MP Marissa P. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Good but not great" February 21, 2025 4.0 The customer support is usually helpful. The cost is affordable. It's not as robust as other EMR's, but those other systems cost significantly more. Pros The cost is good for the features. I like the fact that you can see the actual claim to make changes if needed. I like the authorization reminders. I like the automatic email reminders. I like different colors on the schedule for different types of appointments. Cons There are not enough reminders. For example, we have created a separate spreadsheet to track POC signatures. There is the prescription reminder but that is different than a POC signature. We like the waitlist feature but we created another spreadsheet so we could hold more information than what is on the fusion waitlist. We put notes when we call and offer appointments so we can see at a glance that they have been offered appointments. We used to use the intake paperwork feature but many families could not figure it out. They would end up sending us blank paperwork. It would be nice from a patient standpoint to be able to fill out paperwork and hit 'submit' and not have to upload/download and then send back to fusion. Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) It was the owner's decision. I liked TheraOffice support better (I had a specific person assigned to our clinic that would help so I built a relationship with her). I believe they weren't happy with the documentation aspect, and also the claims are easier to submit with fusion. Review Source kC kaylyb C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst billing services " January 2, 2026 1.0 . Cons This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service. Review Source JB Janice B. Speech Language Pathologist, Owner Hospital & Health Care Used the software for: 1-2 years ### "Good product for streamline work" February 23, 2025 4.0 Overall, I have been happy with Fusion compared to other products. I find it more efficient than previous systems, but I think it could be more user-friendly. Pros Streamlines goals, documents, and daily notes, simplifying data collection and analysis. I love the way the forms look after completion, including when the graphs are included. I like the ability to build a goal bank and use quick phrases. Cons I wish the items could be edited and modified by the user, even for organization purposes (e.g. organizing the goal bank). It is also difficult for employees to access and see options for the goals and quick phrases (there is no communicating box that shows this pre-made information). I wish Fusion followed Med B documentation guidelines, including allowing managers to make certain fields required to ensure compliance. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice did not communicate between goals, SOAP, and progress notes, making my documentation time-consuming. Having to cut and paste information also resulted in more errors. Review Source LC LaRita C. SLP Owner Individual & Family Services Used the software for: 2+ years ### "Fusion Features" February 24, 2025 4.0 Very good with call backs and written summaries of phone contacts for later review. Appreciate the friendly and polite voices and willingness to track down advice, if not able to occur within direct phone call. Good features and management system overall! Pros I really appreciate the note format, the ability to move from a summary to a fuller note quickly. This is fantastic for quick recording/less than 3 minutes. I love that billing to insurance companies is quick, there are automated alerts if an item appears missing or errant. I love the way; I can pull up a patient easily and refer to all of their documents/DOS. I like the automated integration of remits. Cons I wish we could add more tests to fill-in evaluations/Progress Note: REEL, Rosetti Reoccurring schedules could be made for a set week AND day of the month, ie 1st Monday of every month or 1st/3rd Tuesday, ect. It would be helpful for 2ndary billers to be able to see the original remittance from the primary payor; when reviewing claims; as many are requesting this; and, while we can manually print, it would be best if it could occur electronically and simultaneously with 2nd payer submission. Wish they had a intro billing option for smaller/starting businesses with caseload managements less than thirty. Alternatives considered [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Simplicity of use during trial and setup by team Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Billing Ease, combined features and functions Review Source KJ Krista J. Owner, Speech Therapist Individual & Family Services Used the software for: 1-2 years ### "Fusion review" February 20, 2025 4.0 Overall pretty good. The therapists love it! Pros I LOVE the look of the reports, the ease of documentation, and how Fusion is set up to make documentation quick and easy. Cons It feels really clunky. There are things that should be easy but are not. For example, when we added a location to our offices, we tried to add the location to existing clients who had set appointments in a series. As part of that series, their re-evaluations were pre-scheduled. When we changed the location, it erased the re-evaluations. Things like that should not be happening and make using Fusion really frustrating. We also are very frustrated that Fusion will not allow integration with any other software. We wanted to integrate with TimeTap as part of a larger patient experience and ease-of-scheduling package, but Fusion would not allow the integration. We are considering changing EMRs because of this. I'm sure it's because Fusion wants everyone to pay for those features through them, but it feels like you are keeping your clients handcuffed and intentionally limiting their potential and making things more difficult for them. You need to allow people the freedom to add different APIs that will make work-flow easier, even if it is from outside companies. Your clients will not leave- they will appreciate you more for it. Also, the billing side of Fusion is really difficult. You need to get with a few billers who can offer suggestions on how to make it more user-friendly. I even had a biller that wouldn't work with me because I use Fusion. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Ultimately because the reports are pretty and for the ease of documentation. I like that Fusion was created specifically for OT, ST, PT pediatric practices. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We became a multi-disciplinary clinic with multiple clinicians and Fusion made documentation easier and faster. And the reports are pretty :) Review Source BB Brittany B. Office Administrator Medical Practice Used the software for: 1-2 years ### "Adequate But Could Be Amazing" February 20, 2025 4.0 Overall, it is a better system than the previous EMR our company used. There are still many areas for growth however. It would be great to see a customizable WIP (Work In Progress) List to keep track of active charts for insurance auths/intake paperwork needed or expiring/signed document missing or needing attention/etc. It would be great to have a central, editable list such as this to go in a mark completed for specific items, instead of searching through every active chart. My reference for this would be previous experience using another EMR system called OPIE Patient Management. Pros The amount of customizable features for reports are extremely helpful. Cons The amount of new feature roll-outs that don't acknowledge the many suggestions and inputs on the Fusion Help site are a dismay and is often frustrating, feeling like ideas are pointedly missed. Many features that do end up being added in, are often extra cost, despite already paying premiums for the Fusion EMR. Review Source AL Alicia L. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointing Flexibility and Customization Options, But Useful Data Access" February 20, 2025 3.0 Overall, I appreciate Fusion Web Clinic for some of its features, but its lack of flexibility makes it hard to fully rely on for all of my practice’s needs. I’m hoping for an update that will allow for more customization and user-driven changes in the future. Pros I appreciate being able to pull tables for data tracking. However, I’d like to see the option to include more granular data, like the date/time stamp and the username. This would help me track actions more precisely and streamline workflows. Cons Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for a while, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In my practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for 7 months, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In our practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) reporting capailities and clinician processes Review Source GA Gail A. Administrator and OTA Medical Practice Used the software for: 2+ years ### "Easy to Use, with a few opportunities for improvement" February 18, 2025 4.0 It has been a great first experience with EMR. Pros I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose. Cons 1\. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[TheraPlan](https://www.capterra.com/p/214004/TheraPlan/) Reason for choosing Fusion Simplicity of the view. The opportunity to file claims directly with Payers. The Patient profiles to store patient related documents. Review Source RA Ronda A. OTR owner Medical Practice Used the software for: 2+ years ### "Allee Therapy LLC" February 18, 2025 4.0 We have been with Fusion for 4 years and if the hassel was not so great to switch to other EMR we would possible switch to allow for more flexible cost with personnel being added, ease of adapting our eval sections to fit us more. Pros We like the daily documentation is user friendly and geared towards pediatrics Cons That it won't sync to my personal gmail calendar for visits scheduled. That reports are easily programmable. Data type is not flexible, not able to build our own for example MMT 3-/4 2+/5 etc. doesn't allow for use to adapt to our needs The price continues to go up, we shouldn't have to pay extra fees for admins/schedulers and billing individuals to access our account That screens for scheduling can be small and not see all therapist the entire day or week. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Pediatric based EMR and at the time great customer service but as you have grown customer services is not good Review Source LC Leigh C. CEO, Director Hospital & Health Care Used the software for: 2+ years ### "Mostly satisfied. " February 14, 2025 4.0 Overall, we’ve been satisfied with fusion. Pros Ease of billing, tracking for auths/scripts/reports, task list, messaging, faxing documents Cons Insights reports are difficult to customize and generate. Resources needs to be in a section accessible to everyone not just admins to add resources. Sign off rules should be more customizable by user (or soaps vs reports). Also once a report is started the appointment can’t be edited. We’d like them to be more separated so we can still generate the report or start it ahead of the appointment time but then still reschedule the appointment if needed. Also, adding fees for texting after we had already come on board with this feature included was frustrating. We’d also like to be able to fax patient files rather than just documents. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Reason for choosing Fusion Ease of use, available features, ability to add or/pt if needed Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We needed improved tracking for auths, scripts and reports as the practice grew larger. Billing is also more automated. Review Source JR Jennifer R. Owner and Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Long-time user" February 19, 2025 3.0 I have used Fusion since we opened our clinic in 2016. We started with only the documentation/scheduling option. We added the billing functions in September of 2024. I have had some of my recommendations/suggestions added/changed but others that are very important have not been added/changed. Pros The pediatric specific information already in Fusion. Cons The slow nature of the response time. Frequently when I switch to another section, it will skip up or down to a different section and then I have to scroll back to find it. Also, frequently, when I go to search for a patient, I will start to type their name and then it will refresh and take out what I have already typed. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing Fusion The pediatric specific content and ease of documentation. Review Source RR Rachel R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fair EMR with limitations" February 28, 2025 3.0 In general, we have been happy with the day to day tasks that must occur like writing daily notes and scheduling. We have not been as happy with other aspects such as inability to share statements through the patient portal without signing up for billing through fusion, inability to pay PT for a PT therapist, inaccuracy of certain reports, inability to run certain reports, inaccuracy of letting us know when children are due for evaluations. Pros General functionality for day to day tasks for OT/PT/Speech therapy clinic Cons Charges for each add on, inconsistency, lack of accuracy and inability to run certain reports. Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Price and functionality. Fusion- was significantly cheaper Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) many billing errors in clinic source. Fusion- was recommended by others in the field. Review Source SL Serena L. Owner Medical Practice Used the software for: 6-12 months ### "Horrible fusion, they won't cancel my contract even though its been a year " February 13, 2025 1.0 Horrible besides scheduling. They do not make patient accounts functional and I am losing money and adding more work causing me to lose money. On top of that they make you put each cat code in and amounts of money. I had therapists leave my clinic and it messed up my notes/documentation. As an admin iu should era able to fix what ever I want. You guys have severely hurt my business and I will never ever reccomend fusion after tuning a practice with you guys and then to not allow me to cancel. Trust me you are not going to get more customers if you can figure this out. You are hurting my practice so much. Pros The scheduling I think it is great that I can look at multiple therapists schedules at once Cons Everything. My company is struggling and fusion is hurting my practice and I reached out to cancel and change to help save my practice and there is like NO way to contact anyone and someone responded and said I have to be stuck until next February. I am literally struggling and it is hurting my practice and spoke to multiple people and they agree that it is not user friendly. I Have told several people not to come to you guys. I am changing to simple practice as it's functional and I can change whatever as an ADMIN. and I will take all of my therapists off. I have already posted all over the therapy pages because you will not allow my contract to end. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion no I'm going to simple practice and taking all of therapists off Review Source JW Jenna W. Owner and Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Fusion for Wonder" February 14, 2025 4.0 We really like fusion overall as it is easy to navigate and helps us to stay compliant with documentation and billing. Pros It’s user-friendly and comes with just about anything that you could need for a private practice. We do our own billing and fusion has been easy to navigate from start to finish with generating claims all the way to adjudication of claims. Notes are also easy to complete with standard soap note format. Cons Fusion can get expensive for practices of any size. There are add-ons for texting messaging, faxes, and telehealth. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion Easier to use, knew how to use, and is easy to set up and train new users. Review Source SC Sierra C. SLP Medical Practice Used the software for: 2+ years ### "Pretty good" February 14, 2025 5.0 I like it overall. It is good to have the generated reports when someone is checked in. Pros Streamlined, adding of tests, the layout of the reports. Cons Faxing coverpage that has signature already there and easier ability to see sent faxes; ability make personalized eval templates within the current membership & coding of non-timed codes, this really does not make sense for ST. I also wish it had the ability to have self-generated profile fields, we have to do all sort of strange things to be able to pull reports for our practice. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) cost primarily, adding more clinicians, but then I realized the streamline of Fusion was better. And my new biller preferred Fusion as well. Review Source LL Lindsey L. CEO and Physical Therapist Medical Practice Used the software for: 1-2 years ### "Fusion Questions" February 13, 2025 3.0 okay, find it challenging to get ahold of someone when needing assistance. Pros The was of billing and scheduling with the integrated system Cons cost, several functions that would make the EMR better and more effective are an additional costs. Frustrating that administration and staff that do not bill insurance are required to pay set fees to work on scheduling and billing etc. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Fusion pediatric specific, at the time more cost effective. now that has changed, have been looking into webPT for a more cost effective solution that has more features without additional fees. Review Source TV Trina V. Occupational Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Multi Discipline Practice Experience with Fusion" February 18, 2025 4.0 Overall we have been happy with Fusion as a whole due to the fact that we like the daily documentation and report writing side of things, but we do not feel that the billing side of the product is as user friendly as it should be. Pros The templates and work flow for notes makes sense for pediatric therapy. The functions to carry forward information are also very helpful. Cons The reports are very clunky and not very useful from the ownership side of the practice. There are also several functions on the billing side of things with statements and invoicing that are not user friendly to billers or to the consumers. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Fusion better documentation templates for a multi discipline clinic Review Source VB Victoria B. Pediatric therapy Hospital & Health Care Used the software for: 2+ years ### "Overall a very easy to use system." March 19, 2025 4.0 Overall I really enjoy Fusion and would recommend it to other providers. This is the system that I was first trained on as a pediatric practitioner and I felt that it was very easy to learn and helped me develop my notes further. Pros I like... - that it is very user friendly. Making it easy to learn and easy to use as a provider. - I like that as a provider you have the ability to access multiple areas of Fusion but that it also can be limited to only having to needed information and areas. Cons \- I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time. - I wish that the ability to use Fusion on mobile devices was more user friendly. It is very hard for me to access Fusion on my phone at home and I am unable to look at multiple schedules at a time. Review Source JF Jenifer F. Practice Manager Medical Practice Used the software for: 2+ years ### "User-Friendly for Therapy, Challenging for Admin" February 19, 2025 4.0 Overall, my experience with Fusion has been mixed. While the therapy side is well-designed and customer support is great, the administrative side needs significant improvements. I hope to see future updates that enhance the functionality and reliability of the system for front-office operations. Pros What I like most about Fusion is its excellent customer service. The support team is always responsive, answering my questions promptly, and if they don’t have an immediate answer, they make sure to follow up. Additionally, the therapy side of the program is very user-friendly and easy to navigate. Cons What I like least is the administrative side of the system. After using Fusion in the front office for eight years, I have not seen any significant improvements. There are still many opportunities for errors, and the system lacks the updates needed to improve efficiency and accuracy. Review Source WM Will M. Executive Assistant Medical Practice Used the software for: 2+ years ### "Good for the Therapist, Bad for the Admin" February 13, 2025 3.0 Fusion is wonderful for the therapist, terrible for the admin. The administrative tools are very clunky and in some cases nonexistent. Further Fusion allows for no practical customization of its portal or functions to suit the individual business. The end result of this is: if you aren't running your clinic in the way Fusion envisions, it features often become obstacles to work around rather than tools. Fusion is a wonderful foundation in its current state. If Fusion was as good for the admin as it is for the therapist, it would be the best therapy EMR on the market by a wide margin. As it stands though it falls short Pros Fusion is very good for the individual therapists, with quick phrases and document templates that make writing daily notes simple. The integrated fax system to send documents to PCPs within the portal is also extremely helpful. The document tab is also very helpful for keeping up with notes that either need to be completed or signed Cons Fusion has no integrations with other HIPPA compliant applications, this makes several tasks extremely tedious. Appointment confirmations are difficult and require downloading the schedule in a .csv file and uploading to an appointment messaging and confirmation system. The same goes for the Fusion reports, which are rudimentary at best. The tools provided in Fusion to organize and interpret the data often miss the mark and so said data must be exported to a different program to be useful. The is also a noticeable lack of anything resembling an audit log to see who and when a schedule is changed, patient moved, document edited, etc. Review Source KM Kate M. Executive Director and Owner Hospital & Health Care Used the software for: 2+ years ### "Fusion Review 2/24/25" February 24, 2025 4.0 Overall, I love using Fusion, I just wish there were modifications to make the program more comprehensive without the added cost. Pros Easy for my therapists to learn and easily document sessions Cons There is a lack of cohesiveness with regard to the intake process. Fusion is one of the most expensive platforms out there for OT/ST use and yet we are expected to pay extra for intake paperwork. Also, the fact that I pay full price for many of my team members who only use it part-time is a huge cost burden. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Fusion was easiest for the therapists to use Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Fusion is easier for the therapists to use Review Source CF Cory F. Owner Occupational Therapist Medical Practice Used the software for: 2+ years ### "Review of Fusion" February 14, 2025 3.0 support has been good but at times its not easy to navigate Pros ease of use particularly the billing section Cons controls in place that are not user friendly like not allowing back dating notes. with no access to computers when in therapy notes get jotted down then transcribed later so it looks like the notes are written way later than they actually were. Review Source AS Aly S. Program Coordinator and Therapist Individual & Family Services Used the software for: 1-2 years ### "Fusion Review " February 14, 2025 5.0 Fusion is a wonderful platform for case check in and scheduling as both a clinician and program coordinator for my agency. I found it very useful in tracking client data and the data of staff. With improvements like easy search options for domains or resources and adding in an excel sheet type option would be a plus! Pros I enjoy the versatility of it and the many domains where I can locate notes, intake, resources, and patient information. Cons Sometimes finding certain domains or items can be a challenge. For my agency we rely on using an excel sheet to keep track of staff caseloads and perhaps it’s because I am not too well versed in Fusion for adding an excel sheet/staff caseload of clients on Fusion, however, that would be a benefit to have a list or sheet to add on Fusion of patients/staff caseloads. Review Source RH Renae H. Administrative Director and Billing Manager Medical Practice Used the software for: 2+ years ### "User-Friendly and easy to manage" February 19, 2025 4.0 Fusion works really well for our clinic and our team is really happy with it. Pros Fusion is the most user-friendly EMR system that I've used. Even with in-house billing, we can contact the Fusion billing team to ask questions and get help. Responses always come within a timely manner. The in-take forms in the patient portal has simplified and streamlined that part of the in-take process. Cons Some of the insights aren't as functional as they could be and I'd really like to run reports based on Deductible and Out-of-Pocket amounts but can't. It would be nice if Fusion tracked the initial creation and then any changes with patient files and their scheduling, such as who moved the appt., when it was moved, etc. Tracking communication with families, linked in the patient file for emails sent (invoices and appt. reminders), texts (appt. reminders) to make it easier to pull up the billing contact history for families. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.