# Page 11 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Fusion

## Showing most helpful reviews

Showing 251-275 of 709 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Poonam M.  
Occupational therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Efficiency of fusion "

February 26, 2025

5.0

Very effective and efficient pediatric clinic documentation software

Pros

Carryover notes and goal data for daily clinical notes

Cons

Nothing in general except certain formatting of standardized assessments while entering their data and scores

Review Source

KT

Kathy T.  
Occupational Therapist, Clinic Manager  
Medical Practice  
Used the software for: 2+ years

### "Fusion Review"

February 20, 2025

4.0

Pros

Relatively easy to navigate through while using web browser.

Cons

You can only pull forward info from the most recent note. The mobile website isn't as easy to navigate as the web browser version.

Review Source

KE

Kendall E.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Friendly site and reliable! "

February 13, 2025

5.0

I enjoy using this site! As a therapist, it is easy to use and reliable. It is also easy to explain to new users.

Pros

I like how accessible this site is, and how easy it is to learn. I also like that you have the choice to have an email automatically sent to our clients, reminding them of their session.

Cons

When you seek to look at multiple therapists' schedules, the site appears a little visually overwhelming and difficult to see/understand the times/dates.

Review Source

JP

Julia P.  
Co-Chair  
Education Management  
Used the software for: 2+ years

### "Fantastic Fusion"

February 14, 2025

5.0

Our university uses this as our EMR and it is a fantastic way to train students. We have been using it since 2017!

Pros

User friendly. Great customer support. The navigation of report writing and soap note writing is efficient.

Cons

If a student by accident uses contributor option our supervisors have a difficult time retrieving the document for corrections.

Review Source

JC

Julia C.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good software!"

February 13, 2025

4.0

Pros

I like that Fusion is simple to use with an east to navigate layout. I like that is has all the relevant information needed for a client in an easy to access manner.

Cons

I do not like that on fusion you cannot change the care plan frequency reminders. For example, my practice does 12 week care plans, however fusion does not allow for the reminder to be changed, therefore it takes an extra step to keep track of dates for expiring care plans.

Review Source

CI

Claire I.  
CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Claire’s fusion review"

February 13, 2025

5.0

Excellent product It works well for our practice

Pros

Ease of use Multiple functions Customizations

Cons

Hard to understand the monthly invoices No custom texting option

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

We outgrew it - large practice with many therapists

Review Source

SM

Sarah M.  
Speech pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Therapist review "

February 18, 2025

5.0

I’ve always had a great experience with Fusion. Great support for questions.

Pros

Organization and pull forward features of the SOAP notes

Cons

Would like a better view of all goal/progress across time; in o e document

Review Source

MK

Michelle K.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great software! "

February 13, 2025

5.0

I love it . Very user-friendly, the technical department is usually quick to respond with solutions.

Pros

It’s very user friendly. Easy to show new employees how to navigate.

Cons

Peachstate “denied” claims when they are actually just pending and then having to reconcile each one.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Needed something to do emr and billing that wasn’t confusing

Review Source

MP

Michael P.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Pediatric Clinic"

February 28, 2025

4.0

Generally satisfied with the functionality for documentation.

Pros

Ease of use for notes, evals, progress summary

Cons

As a former CPA (accountant), extracting information for financial can be challenging although this has improved over the past year. Occasionally does not pick up a client in need of reevaluation or progress summary - when they come in with an evaluation from another source.

Review Source

MP

Malissa P.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion Feedback "

February 19, 2025

4.0

decent. Support is great at answering questions

Pros

Simplicity of use. Easy and straight forward in basic use of the system

Cons

No minimize button. Double documentation for daily notes vs discharge/eval notes.

Review Source

AS

Alicia S.  
Occupational therapist. Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Enjoying Fusion for OT Paperwork! "

February 14, 2025

5.0

Love Fusion for my OT EMR. I have recommended it to my private practice colleagues.

Pros

Ease of use, simple enough yet very thorough, and increased workflow without missing deadlines. Billing made fairly easy for someone without experience.

Cons

Billing tech support hasnt been as helpful in recent years.

Alternatives considered

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

Billing features built in and ability to keep track of clients, paperwork due, and payments.

Review Source

AE

Amanda E.  
Early Intervention Provider  
Education Management  
Used the software for: Less than 6 months

### "Fusion Pros and Cons"

February 14, 2025

3.0

Using an EMS was a new experience for me and a big change from what we previously did. I think for the most part, it has been a smooth transition and easy to learn.

Pros

I like that the system automatically creates the appropriate documents and that you can see which documents need to be completed. It is relatively easy to enter everything. I also appreciate that you can open the website on any device and enter information.

Cons

I really wish there was an app or a more mobile-friendly version. I frequently try to complete notes from the road, and the page tends to jump around when you click to open items, which is challenging and can be frustrating on a phone. I wish that every document allowed you to see the full amount of information being entered. It is odd to me that certain sections a set up to expand as you type, and other sections stay as one long and single line. It is also annoying that you can only autocorrect the suggestions within the more paragraph sized sections. If I click on the correct suggestion in the areas that are a single long line, it bounces me back to the beginning of the line and does not correct the error.

Review Source

JB

Jaclyn B.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion Review"

February 19, 2025

4.0

It has been a positive experience! I think it is a very useful EMR system.

Pros

I love the ability to look at other people's schedules. I often have up multiple therapist's schedule at a time to be able to figure out when people have breaks and when we have options for co-treating.

Cons

I don't like that we don't have the option to minimize sections when writing evaluations. Sometimes, it can be very visually overstimulating that all sections are visible/available.

Review Source

SS

Sarah S.  
Speech Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Positive with some possible upgrades"

February 13, 2025

4.0

It's been pretty good. They do have a tendency to have updates on friday during the work day, which isn't my favorite.

Pros

I like the pull forward feature, as well as how we can send documents to others to collaborate. I also like the text reminders

Cons

That you can't condense sections within a report, and it can be very overwhelming to look at when you have a long report. I would also like the ability to check sections off when they're finished

Review Source

DO

Dan O.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Great Platform if you want to take billing in house"

February 24, 2025

4.0

Has been great, customer support is great once you get a hold of someone and I have never had a problem go unresolved.

Pros

It saves us tons of money and it pretty good for a medical application. Most applications are out of date and the user experience is lacking.

Cons

Some special scenarios are still hard to understand what steps you need to perform and there are still some user experience things that could be done but it would not deter me from recommending the product

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

it wouldn't allow me to log our 3rd party payment system identifier for us to track our payment to their product

Review Source

ST

Sarah T.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion is a great documentation tool for pediatric therapists!"

February 17, 2025

5.0

Overall my experience with Fusion has been positive! It is very user-friendly and helps me keep my caseload organized. I enjoy the open-ended format of our documentation while also incorporating selection boxes for efficiency when needed.

Pros

I like the ability to view reminders for documentation, the ease of writing my notes with open text boxes, and the organization of my schedule on the calendar!

Cons

I wish there was a way to see multiple weeks on my Calendar at a time than just seeing 1 week. :)

Review Source

SL

Shelby L.  
Speech language pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly "

March 3, 2025

5.0

It’s great! I’ve never had any issues with fusion.

Pros

It is super user friendly. I like that you’re able to do everything in one place.

Cons

I think the cost of fusion should be less.

Review Source

TT

Tiffany T.  
Operations Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pediatric Clinic Thoughts"

February 18, 2025

3.0

overall i think its a great resource for our clinic but as we grow i would like more features and opportunities so we dont have to use multiple resources to run our clinic and tasks

Pros

the easiness to have everything in one place and the structure to make it what our clinic needs

Cons

the lack of reports and accuracy of them. id like more ways to utilize the features

Review Source

ES

Elise S.  
Occupational therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So easy to customize!"

February 13, 2025

4.0

I have used Fusion at three different outpatient clinics, starting in 2015, and really enjoy it overall. It is very customizable and the customer service team is very responsive and helpful.

Pros

I love that Fusion is so customizable in terms of goals, daily notes, and evaluations.

Cons

I wish that updating goals within a progress note or re-evaluation led to the goals automatically changing to the new goal, instead of having to manually go in and change the goals after submitting the report.

Review Source

PR

Poornima R.  
Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly"

February 14, 2025

5.0

The overall experience is good and able to nagivate and easy to guide others on how to issue, and any issues will be cleared soon.

Pros

It is user-friendly and easy to schedule and get the reports.

Cons

We can make our own custmoize report, and subheadings are also good.

Review Source

EP

Erika P.  
Director of Therapy and SLP  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great EMR!"

February 13, 2025

4.0

I really enjoy using Fusion and it makes my job easier.

Pros

I like all the different reports it can create. I like that you can create different types of templates for evaluation reports. I like that there is different ways to view a therapist's schedule and that you can see all the therapist's schedules.

Cons

I don't like that you have to create a daily note for every eval/re-eval and progress note.

Switched from

[HealthTrust](https://www.capterra.com/p/109992/Health-Trust-Software/)

I went to a new company and the company used Fusion.

Review Source

TL

Taylor L.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Review"

February 19, 2025

4.0

I've had a great experience with Fusion. It's made our team's workflow more efficient and collaborative

Pros

I appreciate the graphing features of Fusion. Seeing progress towards goals graphed is very helpful and

Cons

I wish we could delete previous goals instead of just archiving them after data has been entered.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Our admin team made the switch in order to utilize the Fusion feature theranest did not provide

Review Source

NW

Nicole W.  
SLPA  
E-Learning  
Used the software for: 6-12 months

### "Fusion is good "

February 19, 2025

4.0

It has been okay, it is one of the most difficult programs I have had to learn in my profession.

Pros

Once you learn the program it is EZ to maneuver through.

Cons

Floating over the schedule it is easy to mix clients up.

Review Source

JC

Jennifer C.  
Billing Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fusion is good"

February 14, 2025

4.0

Overall, the experience of working with Fusion has made some of our tasks more seamless but the payment systems needs improvement.

Pros

Fusion has allowed our team to more efficiently submit claims.

Cons

Patients often have trouble paying their invoices and we have to utilize another system in order to receive the payment.

Switched from

[ABILITY SMARTFORCE Scheduler](https://www.capterra.com/p/233980/ABILITY-SMARTFORCE-Scheduler/)

Our business was growing and we needed a more efficient system of submitting and tracking our claim.

Review Source

JS

Jamie S.  
Director of Occupational Therapy  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Review"

February 13, 2025

3.0

Pros

I really like the customizability and how easy it is to create and edit templates! I also really love the goal graphs. My documentation has never been so easy.

Cons

1\. Appt reminders need to list location PLEASE 2. I wish we could create grouped goals so you could add them by the group/cluster - this would make it much easier to establish plans of care

Review Source

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