# Page 12 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

---

Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 12 - Reviews of Fusion

## Showing most helpful reviews

Showing 276-300 of 709 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KL

Karen L.  
admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "fusion review"

February 17, 2025

4.0

scheduling is very easy, the reminders are great that you can change the date and time range.

Pros

scheduling is very easy, and the color coding option separates what type of appt and reminders are very helpful

Cons

billing, There needs to be a better way to show patient balance, and to post payments from patients directly to dates of service

Review Source

PW

Patti W.  
Medical biller  
Medical Practice  
Used the software for: 1-2 years

### "Great software!"

February 24, 2025

5.0

I am overall happy as a biller using the Fusion software, and I do recommend this software to new providers.

Pros

Fusion is a great product for anyone that has a therapy practice.

Cons

The only thing I can think of is being able to access features without contacting support. For example, rules and timely filing documents.

Review Source

CK

Colleen K.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best software for outpatient peds"

February 13, 2025

5.0

Positive experience. I prefer Fusion to other therapy software I've used in outpatient peds.

Pros

Overall a user friendly interface with HIPPA compliant features. I appreciate that you can send text message reminders to families automatically. The detailed analytics reports are helpful for progress reports.

Cons

Like with most software, there's a bit of a learning curve at first, but it's pretty intuitive once you get the hang of it.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Issues with clinic source, cost and difficulty with customer service

Review Source

KH

Karen H.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fusion makes work-life balance easier!"

February 13, 2025

5.0

Best documentation platform making the work-life balance easier!

Pros

Very fluid and innate platform, makes documentation a breeze!

Cons

No concerns or least liked features at this time. So grateful Fusion is always adding new and efficient tools to meet the progressive development of technology and the demands of the medical environment.

Review Source

MC

Marli C.  
Speech Language Pathologist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion Review"

February 14, 2025

5.0

I really enjoy fusion, as it makes documentation much easier for my job as an SLP. I also appreciate that I can access it easily from multiple devices.

Pros

Fusion loads quickly and is easy to navigate. The format is easy to follow, and it has been an incredible EMR system for me to access on my computer and phone. I also really like the calendar page.

Cons

Oftentimes progress note and assessment reminders will come up at the same time. I have found that the only way to get rid of them is to write each report. It would be helpful to be able to get rid of a documentation reminder.

Review Source

BK

Brenna K.  
Clinical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Good but could be better"

February 24, 2025

4.0

Overall it fits our basic needs however could be a lot more functional

Pros

Easy of therapist use and scheduling functions.

Cons

Not integrated and offer enough for the billing/admin Needs to be able to tell therapist how many hours they have billed each week.

Review Source

MK

Maddie K.  
Referral Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "10/10 review"

February 21, 2025

4.0

Overall, I've had a good experience with Fusion.

Pros

Fusion is very user friendly and has a great layout.

Cons

In Fusion, I would like to see the client's schedules, not just therapists

Review Source

DG

Donny G.  
Behavior Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Fusion is the best!"

February 21, 2025

5.0

I recommend fusion to every therapist and company in the human service field. It saves time. Fusion removes piles of paperwork from my desk and office. If you’re still completing paper notes, it’s time to move forward into the 21st-century.

Pros

Are used to spin ours writing paper notes. When I switched over to fusion, it saved me hours of paperwork so I can spend more time doing things that I loved.

Cons

I did not see any cons or negative impacts from using electronic notes.

Review Source

MW

Michael W.  
Operations Officer  
Medical Practice  
Used the software for: 2+ years

### "Some good. But the cost is steep "

February 14, 2025

3.0

Fusion has been ok. Not great. Not horrific. The cost is higher than other EMRs and yet there are some features that are lacking such as accepting ACH payments from patients

Pros

Fusion is typically reliable with very little downtime

Cons

The cost of Fusion is much higher than many other EMR for small business.

Review Source

SP

Sarah P.  
OCcupational therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion Review"

February 19, 2025

4.0

As a therapist, Fusion is overall easy to use with minimal complaints. As an admin, the insight reports can be difficult to load which makes managing my team of therapists more complicated at times.

Pros

Ease of writing documents, viewing the schedule

Cons

Difficulty loading insight reports (specifically incomplete documents reports), the progress note due date reminders are not accurate

Review Source

AL

Alisha L.  
Occupational therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy Platform"

February 18, 2025

5.0

I have been using fusion for the past 6 years and I have enjoyed the easy to use platform. Everything I need is accessible and easily available.

Pros

I really like the easy to use scheduling. Also the patient files and other tabs are easy to navigate.

Cons

I have no complaints. When a concern comes up it is usually corrected with an update.

Review Source

LS

Lindsey S.  
PTA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use but glitches often"

February 19, 2025

4.0

Pros

Ease of use, very simple soap note format

Cons

Glitches often and freezes during note writing then forces you to close the program not saving your note.

Review Source

KD

Kayla D.  
Clinical Scheduling Manager  
Medical Practice  
Used the software for: 2+ years

### "It's good but could be better"

February 13, 2025

3.0

Fusion get the job done and is very user friendly. I would make a few changes to make it easier for medical offices but overall not bad.

Pros

User friendly, and I like all the reports we are able to run

Cons

You cannot search patients by phone numbers, and there is no report for service type frequency

Review Source

MM

Madison M.  
SLPA  
Education Management  
Used the software for: Less than 6 months

### "Fusion is Great. "

February 13, 2025

5.0

It has been an overall great experience with Fusion. It has made transitioning to a new job that uses Fusion easy and helps me stay organized and on top of my clients, their goals and documentation!

Pros

I think it is very easy to navigate and helpful for providers to work with clients and their company!

Cons

It took a while to learn to navigate it, but once I did I was super satisfied. I think the Daily Notes sections is very easy to use and super helpful as a Pediatric SLPA! I would recommend Fusion for all Pediatric Therapy sites.

Review Source

MF

Madeline F.  
Physical therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion review"

February 20, 2025

5.0

Easy and convenient I can have on my home computer

Pros

Ways to navigate and provides reminders.

Cons

All of the checkboxes on the eval form made is harder

Review Source

DK

Delaney K.  
Occupational Therapist  
Individual & Family Services  
Used the software for: 1-2 years

### "Love Fusion!"

February 20, 2025

5.0

Much better than previous EMR system (WebPT).

Pros

Ease of use. Easy to learn. Professional looking output.

Cons

Sometimes patients on caseload do not come up when searching. Unsure of reasoning.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Initiated by employer but much prefer Fusion.

Review Source

KM

Katie M.  
Speech Language Pathologist  
Medical Practice  
Used the software for: 6-12 months

### "Simple, quick, and easy. "

February 13, 2025

5.0

It has made documentation quicker and easier. I like that it is simple.

Pros

It makes documentation simple and quick. It is organized in a way that is easy to find the things I need.

Cons

I feel like this is a picky thing, but when I am navigating the Schedule page with the weekly calendar the box that pops up when you hover over a name is big and get in the way when I am maneuvering at times. I truly have no issues with Fusion.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Our \[sensitive content hidden\] made the switch. I am an employee.

Review Source

AC

Andrew C.  
Executive Director  
Medical Practice  
Used the software for: 2+ years

### "Think Twice"

February 20, 2025

1.0

There are better options out there. Do not use them if you will need any type of customer service.

Pros

Scheduling and EMR are par for the course.

Cons

Customer service is nonexistent, and the billing capabilities are substandard. They advertise their capabilities but are overextended and do not deliver.

Review Source

JD

Jennifer D.  
Occupational Therapist Assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best documentation tool!"

February 24, 2025

5.0

I have used several different platforms through my 10+ years as a therapist, Fusion is the most streamlined and intuitive one I have found!

Pros

Extremely user-friendly and intuitive! My daily documentation is now completed more effectively and efficiently.

Cons

Not so much a critique, but it would be amazing if there was an option to combine all the disciplines progress into one report.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Company changed and we also changed our products.

Review Source

cL

charles L.  
clinical therapist  
Mental Health Care  
Used the software for: 1-2 years

### "thoughts on program"

February 14, 2025

4.0

this is the forth medical program I have used and so far its been the easiest to use. overall IO am satisfied with the program

Pros

It's straight forward and simple to use. I have used it for a year and it has been evolving

Cons

there are still some glitches and features that could be added. I cannot remember what the rest of my co workers have asked for. and i have not run into anything that I feel needs added

Review Source

MM

Megan M.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Organized and user-friendly"

February 13, 2025

4.0

Overall, I have found Fusion to be a user-friendly EMR system. I wish the structure of the goals was different, but I appreciate how customizable and organized things are.

Pros

I enjoy the ease of moving appointments, color coding, and organization of documents/reminders.

Cons

I wish there was a way to adjust long term goals without having to archive all the short term goals. Sometimes I would like to adjust the unit of measurement or change the LTG, but that means I have to get rid of all the STGs and data associated.

Review Source

MV

Macey V.  
Speech Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love Fusion! "

February 14, 2025

5.0

Very positive! I’ve really liked that my company switched over.

Pros

I really love how simple Fusion is in comparison to previous software I’ve used. The scheduling is the best!

Cons

I would say that you if you make a mistake with location for assessments that you have to start the assessment over paperwork wise.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

My company made the switch for all of the employees.

Review Source

CM

Carley M.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Pros"

February 19, 2025

4.0

Fusion has been my favorite documentation system I have used so far. I have an easy time keeping up with appointments and open noted that I have yet to complete which is a HUGE help to me as I have had a hard time keeping up with this in the past.

Pros

I like the ability to pull forward, the objective section with the drop down box for adding activities, the ability to set automatic goal tracking based on data, and the visual of graphs.

Cons

I have no negative feedback at this time!

Review Source

JR

Javier R.  
COTA  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Fusion Review "

February 13, 2025

5.0

Good. Easy to learn how to use for new users.

Pros

Easy to use across all devices, pc, tablet, and smartphones.

Cons

Not being able to see all details without scrolling.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Fusion is less expensive than ClinicSource

Review Source

CP

Crystal P.  
Director of Therapy  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great online medical record "

February 27, 2025

4.0

It's been great! It works very well for me as an SLP and as director of therapy.

Pros

I love that you can view everyone's schedule. I like that you can view all the scanned files and the documents from the initial evaluation.

Cons

I don't like that you have to write a daily note for every eval, re-eval, and treatment progress note.

Switched from

[HealthTrust](https://www.capterra.com/p/109992/Health-Trust-Software/)

I moved to a new company, and that is what they used.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.