# Page 15 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Fusion

## Showing most helpful reviews

Showing 351-375 of 709 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DP

Danye P.  
Physical Therapist Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fusion review DP"

February 18, 2025

5.0

Overall, my experience with Fusion has been good. Not many complaints

Pros

It is easy to navigate, patient charts are easy to pull up and notes are simple.

Cons

You have to use the x buttons rather than clicking a back arrow on different devices or it will log out completely.

Review Source

TP

Tracey P.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Overall satisfied"

February 18, 2025

4.0

Overall it is been great, and helped me run my business

Pros

The ability to call and have someone walk me through issues

Cons

when no one answers and the fact that if you have a couple therapists who just want to work a couple hours a week, you have to pay to add them

Review Source

CT

Cynthia T.  
Physical Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Relatively painless and low frustration to use."

February 18, 2025

5.0

The notes are intuitive, but the evaluations are tedious. The pull forward feature is very convenient.

Pros

Notes are intuitive, the pull forward feature is nice.

Cons

Evaluations are tedious, not all pediatric areas are addressed. We have to write in limitations and interventions for our plans of care.

Review Source

MM

Melissa M.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Has a lot of benefits"

February 13, 2025

4.0

I have had ups and downs. It has gotten better for me over the years

Pros

It has a lot of options to use that help with keeping track of patients, referrals and auth expiration.

Cons

The lag time for customer service sometimes takes too long.

Review Source

SB

Samantha B.  
Speech Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Speech therapist review"

February 24, 2025

5.0

Pros

It’s very user friendly. I love that therapists and client families can use it.

Cons

I wish that IFSP notes didn’t send to families.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Better features! It’s also good for keeping track of when assessments are due.

Review Source

LR

Lindley R.  
Lead Pediatric Physical Therpist at Pleasant View location  
Hospital & Health Care  
Used the software for: 6-12 months

### "Lightening Speed documentation!"

February 25, 2025

5.0

Overall, it has been a very good experience.

Pros

Compared to the EMR system we were previously using, it has made documentation much faster.

Cons

That there is a progress note and a POC. It is very confusing terminology and difficult to remember the difference.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

In order to better meet our clinic needs.

Review Source

MB

Megan B.  
OT  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion for pediatrics OT"

February 21, 2025

3.0

It has been helpful. It kicks me out of the WIFI a lot.

Pros

The home program handouts are great for families. I also like the quick pull through feature.

Cons

The lengthy sections and narrative style

Review Source

CC

Caroline C.  
Occupational therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion review "

February 15, 2025

5.0

I enjoy using fusion and it is very simple and I like all of the features that are embedded into initial evaluation reports

Pros

I like that fusion is user-friendly and straightforward

Cons

One of the things that I do not like about fusion is the sometimes the check-in page on the main schedule glitches and it’s hard to click where you need to

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

My boss made the switch. I’m not sure why.

Review Source

TK

Tori K.  
Physical therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fusion Review"

February 19, 2025

4.0

Good experience with minimal issues overall

Pros

User-friendly, strong templates for assessments

Cons

No pre-determined dot phrases for assessments, lacking in certain areas

Review Source

DV

Diana V.  
Slpa  
Hospital & Health Care  
Used the software for: 2+ years

### "Great system! "

February 13, 2025

5.0

Pros

Being user friendly. Very easy to make appointments and cancel. Soap notes are easy to do.

Cons

Having to wait 24hrs to process payroll. Other wise everything is well

Review Source

KR

Kristen R.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love Fusion!"

February 17, 2025

4.0

Overall, I really like Fusion compared to the program that was previously used in our clinic.

Pros

Fusion is very user friendly. It is very easy to look at previous documentation.

Cons

Would like the ability to add a Letter of medical necessity form to the template.

Review Source

KH

Kacie H.  
Doctor of Physical Therapy  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Review"

February 18, 2025

4.0

One of the best EMR systems I have used. Not too many complaints but would like to add the above stated con to make daily notes faster.

Pros

Easy navigating and straight forward. I appreciate the option to pull forward notes from the previous week.

Cons

More opportunity to pull exercises forward or have customized options for the objective section

Review Source

mS

marie S.  
physical theapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion ok but still time consuming"

February 27, 2025

4.0

good but still too time consuming adding to calendar, adding goals,

Pros

Pull up data from last notes easy to pull up data from documentation

Cons

not many pre populated options, no audio option to add notes

Review Source

AR

Aimee R.  
owner and director  
Medical Practice  
Used the software for: 6-12 months

### "the good and bad"

February 13, 2025

3.0

Good for the most part. Customer service is getting better

Pros

quick phrases, templates, ease of scheduling

Cons

unable to bill secondaries directly from Fusion (we have to send in paper claims for that), can't add other professions (tutoring, counseling), can't customize text reminders,

Review Source

AL

Alexandra L.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion is overall an easy to use platform"

February 13, 2025

4.0

Overall it is easy to learn and navigate. It doesn’t take long to teach others to use it.

Pros

Customizing features to make documentation more efficient.

Cons

That you have to write a daily note in addition to progress notes and evaluations. I wish it was all included in the same document.

Review Source

AH

Audrey H.  
PT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I would recommend it!"

February 18, 2025

5.0

It is easy to use! I was able to learn how to navigate fusion quickly.

Pros

the ability to pull forward things from previous notes

Cons

The requirement of two notes when there is an initial evaluation, reassessment, or progress note. It would be nice to only have one note.

Review Source

CC

Carol C.  
Director of therapy services.  
Medical Practice  
Used the software for: Less than 6 months

### "Why is everything so complicated?"

March 2, 2025

3.0

Every thing takes longer to complete. The progress notes and the evaluation does not allow us to make changes to the format. Instead of letting us adjust the forms that make sense, we have to adjust what we do to fit into the forms. Which takes longer to complete.

Pros

The reminders to complete daily notes and evaluations.

Cons

Everything is more complicated. It takes 4-5 more clicks of the mouse to get anything done. Things need to be simpler especially the scheduling.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Did not have the reminder system that Fusion does.

Review Source

bM

barbara M.  
Billing Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Fusion!"

February 13, 2025

5.0

My Overall experience has been good. I find the billing cycle functions to be good overall. Monthly statements and posting payments have been easy to navigate.

Pros

Good customer service. Easy to navigate billing systems.

Cons

certain billing functions - adjudicating claims

Review Source

JS

Jaleigh S.  
Occupational therapist  
Medical Practice  
Used the software for: 6-12 months

### "Jaleigh Smith"

February 20, 2025

4.0

It’s been great! A lot similar than our other emr system. Love that it has a layout catered to the peds population

Pros

The ease of use and layout, how easy it is to navigate patient information

Cons

It was a little hard to navigate how to make a new document

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Price, and the layout was not very friendly for pediatrics

Review Source

NG

Nicole G.  
Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion is great and easy to use!"

February 20, 2025

5.0

I've been using Fusion for over 4 years and have yet to encounter any issues or difficulties. I appreciate that it is easy to use and navigate.

Pros

It is easy to navigate and straightforward

Cons

In the 4 years of using Fusion I have never had any issues!

Review Source

MW

Mikayla W.  
Owner and Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "All In One EMR"

February 18, 2025

4.0

Pros

Integrated systems: scheduling, documentation, billing, etc.

Cons

The price/nickel and diming for things like text reminders and claim submission

Review Source

JO

Jaime O.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Some updates"

February 19, 2025

3.0

easy to use, reporting is a great feature.

Pros

The ability to make multiple appt types and colors. Also to be able to set up the schedule that works for you

Cons

No audit tracking. I would like to know who books what, who moves appts and blocks The insurance verification is not detailed enough for us to use

Review Source

JK

Jade K.  
Speech Language Pathologist  
Medical Practice  
Used the software for: 6-12 months

### "Good Product"

February 15, 2025

4.0

It is a good forum for writing SOAP notes

Pros

The data graphs are wonderful! It is a true SOAP style format. It makes monitoring progress easy.

Cons

Too many pop ups on the scheduling page.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Our office made the switch due to recurrent glitches and price increases

Review Source

BB

Brandy B.  
Occupational therapist  
Medical Practice  
Used the software for: 6-12 months

### "Ot for fusion "

February 19, 2025

4.0

Pretty good, would like to be able to search goals while doing notes

Pros

All of ny patients and info on one place

Cons

When the program locks up, notes lock up and wont save

Review Source

JC

Jordan C.  
Assistant Director  
Hospital & Health Care  
Used the software for: 2+ years

### "FUSION REVIEW"

February 19, 2025

4.0

Pros

It is user friendly and helps our team stay organized with documentation, billing, authorizations, etc.!

Cons

When you check in a progress note or evaluation, there are daily notes associated with those lengthier notes so that does add to doc time.

Review Source

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