# Page 17 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Fusion

## Showing most helpful reviews

Showing 401-425 of 709 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Carly W.  
Occupational Therapy Assistant, Licensed  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best Documentation System"

March 4, 2025

5.0

Easiest documentation system I’ve ever used!

Pros

Accessibility, ease of use, easy schedule updates.

Cons

When clicking on patients to check them in, sometimes it does not pull up the right patient. Other than that, it’s great.

Review Source

ME

Mary E.  
Physical therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Small pediatric practice "

February 14, 2025

4.0

Overall- satisfied and will continue to use for our practice.

Pros

Fusion allows an all in one EMR that is affordable for small practices. Help desk is typically efficient and knows how to solve issues.

Cons

The fax is unreliable, wish there was an incoming fax option

Review Source

JH

Jen H.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "User Friendly Reliably Software"

October 7, 2024

4.0

I’ve had a good experience with Fusion so far, the software is intuitive and makes daily tasks much easier. The features included are exactly what you need, including their support team if you have questions.

Pros

Fusion’s user friendly interface is easier to use than other programs my clinic has used previously. You don’t need to be a tech wiz to figure it out!

Cons

There is a lack of customization features

Review Source

JR

JESSICA R.  
Speech-Language Pathologist  
Medical Practice  
Used the software for: 1-2 years

### "Great Product! "

February 24, 2025

5.0

Great! Fusion is very efficient and a must have for a small business owner.

Pros

Efficiency and time saving! We love the ERA feature and the ability to keep track of billing.

Cons

Ability to count visits and keep track of units per CPT code.

Review Source

GF

Greta F.  
Speech-Language Pathologist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Therapist Friendly!"

February 24, 2025

5.0

Pros

I love that Fusion is made for therapists! It was easy and quick for me to learn how to use it. It's easy to find all the documents I need, easy to type and submit documentation, and I love the color coding system on the schedule.

Cons

I have difficulty getting the pop-ups for patient check-ins to work, but this could be a hardware error on my end. Besides that, I don't really have any cons to add.

Review Source

LM

Leanna M.  
Neurologic Music Therapist  
Medical Practice  
Used the software for: 1-2 years

### "LM's review"

February 13, 2025

5.0

Great! So much better than what we used prior.

Pros

I like how it links notes to calendar events.

Cons

You can't click on client profiles from their calendar event (have to type it in the search bar). Or that NMT's aren't a therapy category like OTs, PTs, etc.

Review Source

MS

Mareli S.  
SLP  
Medical Practice  
Used the software for: 1-2 years

### "Fusion review "

February 18, 2025

5.0

I have used various documentation systems but I have genuinely enjoyed using fusion the most.

Pros

I love that Fusion is so user friendly and provide visuals (graphs) to display my patients’ progress toward their goals.

Cons

Fusion often signs me out of my account.

Review Source

AH

Ashton H.  
Speech Language Pathologist and Owner  
Medical Practice  
Used the software for: 1-2 years

### "Content Fusion user"

February 24, 2025

4.0

Overall I am happy with Fusion and will continue to use it!

Pros

I like how user friendly the interface is.

Cons

The support is not great. Also, when suggestions are made on how to make things better, nothing is done about it.

Review Source

MR

Melissa R.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Fusion Review"

February 13, 2025

4.0

Overall I enjoy using it every day. I find it super easy to use

Pros

I like how easy it is to use and that in general you can find what you are looking for.

Cons

I dont love how things are always laid out, little things like having to hover on group appointments to check in/do charges. Not being able to link contact info across patients.

Review Source

AM

Alyssa M.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fusion Helps With Paperwork Tasks"

February 14, 2025

4.0

Fusion has helped shorten the time needed for notes and evaluations, as well as tracking session attendance.

Pros

Fusion has helped streamline the paperwork process for a variety of daily tasks.

Cons

Navigating menus and tabs can be overwhelming when learning the system.

Review Source

SG

Shelby G.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Fusion Review"

February 13, 2025

4.0

Pros

Easy to learn with great features; good accessibility and the parent portal is so helpful

Cons

Some difficulty with user access and changes

Switched from

[Therabill](https://www.capterra.com/p/109769/TheraBill/)

Price and accessibility; improved client communication

Review Source

EG

Erica G.  
SLPA  
Medical Practice  
Used the software for: 1-2 years

### "Fusion review"

February 25, 2025

5.0

Fusion has made my first year of speech easy to follow with scheduling.

Pros

Easy to use when scheduling or updating scheduling.

Cons

Fusion has been nothing but great, maybe the schilling maintenance time but it’s not terrible.

Review Source

SW

Stacy W.  
Physical Therapist Assistant  
Public Relations and Communications  
Used the software for: 1-2 years

### "Excellent!"

February 18, 2025

5.0

It has been an ease to navigate and everything is already laid out for you. Goals and progress can be pulled forward easily.

Pros

It’s secure and easy to access, everything is easily laid out.

Cons

I have no complaints about using fusion.

Review Source

DS

Dallas S.  
Occupational Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Personalization and simplicity"

February 27, 2025

5.0

I am able to give specific details required but omit the data not required which helps streamline my documentation.

Pros

Fusion helps me personal notes but also keep standard practices in place with the pulling forward function

Cons

The extra steps to update goals is challenging as an evaluating therapist.

Review Source

AW

Anna W.  
Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Easy and Quick Documentation "

February 18, 2025

5.0

Pros

Very user friendly and helps me document efficiently.

Cons

Nothing negative to say. Has everything that I need for scheduling and documentation.

Review Source

FM

Fabiola M.  
Speech therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fusion is easy breeze "

February 20, 2025

5.0

Great, easy to use, customer service is great and helpful

Pros

Is easy to use and to understand it, costumer service is helpful and friendly

Cons

I’m not sure if has the option to chat live with customer service , if it does not maybe consider it

Review Source

HC

Heather C.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Patient Care Coordinator"

February 20, 2025

5.0

Fusion is user friendly and overall a great program.

Pros

The program is user-friendly, and the help desk is always available for any questions

Cons

We would really like for part-time pricing be available.

Review Source

MN

Mary N.  
Pediatric Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly"

February 20, 2025

4.0

Pros

User friendly, easy to navigate, and the pull forward feature

Cons

Unable to access patient chart info while simultaneously working on a document for that patient.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

I do not know the reason. The company made the switch.

Review Source

AH

Anna H.  
Speech Language Pathologist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion Review"

March 3, 2025

4.0

Pros

I love how user friendly Fusion is for all users.

Cons

One thing I do not like about Fusion is that it doesn't notify you when a patient has been moved from your schedule. I wish it sent a notification like it does for check in and cancel when a patient is moved or their time has changed.

Review Source

AA

Andria A.  
Speech Language Pathologist  
Child Day Care Services  
Used the software for: 1-2 years

### "Fusion is the best"

February 21, 2025

5.0

Pros

Easy check in, easy note writing, overall simple and user friendly EMR system!

Cons

Wish eval template was a bit different at times.

Review Source

JC

Joyce C.  
Occupational therapist  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Very easy to use"

February 14, 2025

4.0

Pros

I like how the outline is clean and the scheduling is very easy to input. There are a lot of ways to put in client info.

Cons

I think the font is a little small and there are no notifications sent through text messages.

Review Source

DN

Dani N.  
Speech language pathologist  
Higher Education  
Used the software for: 1-2 years

### "I enjoy this system! "

February 18, 2025

4.0

It has been an overall good experience because it makes my job easier.

Pros

I like the ease of scheduling, note taking, and that they create data graphs.

Cons

Some glitchy things happen when I try to click on a student on my schedule and it goes away. I want to be able to print a view of my schedule with all the students names in the schedule view.

Review Source

CL

Caitlin L.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product"

February 19, 2025

5.0

Very pleased overall, easy to use and eye pleasing

Pros

Easy to use, intuitive and eye pleasing.

Cons

Would like to be able to switch between typing notes and seeing the schedule easier .

Review Source

AG

Alise G.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Too expensive "

February 28, 2025

5.0

Great experience I just need something that costs less

Pros

I liked the ease of making appointments and writing notes

Cons

I do not like all the price increases and how much it is

Review Source

BA

Brian A.  
COTA  
Child Day Care Services  
Used the software for: 1-2 years

### "this stinks"

February 18, 2025

1.0

It sucks. you have to pay for everything. always have to update. sometimes it saves your documents, other times it does not. always have to change password

Pros

forward option. not much to like about it

Cons

not texting without paying. horrible program

Review Source

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