# Page 2 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Fusion

## Showing most helpful reviews

Showing 26-50 of 709 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SA

Samuel A.  
Patient Care Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "A Reliable System That Helps Keep Our Pediatric Therapy Clinic Running "

February 24, 2026

5.0

Overall, our experience with Fusion has been really positive. It’s become part of our everyday routine at the clinic. From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized. As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became. It’s not perfect, but it’s dependable, and we’ve seen steady improvements and updates over time, which we appreciate.

Pros

There’s definitely a bit of an adjustment period, especially for new team members who haven’t worked with an EHR before. When we first started, it felt a little overwhelming just because there are so many features. Some tools seem geared toward bigger organizations, so we had to spend some time figuring out what actually fit our clinic’s day-to-day workflow. The reporting side can also take a little tweaking to get the exact data we’re looking for. It’s nothing major, but it does require some patience while you’re getting comfortable with the system.

Cons

When we first started using Fusion, it honestly felt like a lot to take in. There are so many features, and for new staff who’ve never used an EHR before, it can be a bit overwhelming at first. We definitely had to spend some time clicking around and figuring out what really fit our day-to-day workflow. Some parts feel designed for much larger clinics, so we had to adjust things to make it work for us. Even the reports sometimes need a little trial and error to get exactly what we need. It’s not a huge issue, but it does take some patience while you’re getting used to everything.

Review Source

Ella H.  
Speech Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Why do I leave Fusion"

March 28, 2026

3.0

I used Fusion for probably a little longer than 2 years and decided to switch to another platform/system due to the Cons I mentioned above. Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well!

Pros

The templates they provide by default come handy for users, especially the small business owners in medical/healthcare industry. The feature of "Pull Forward" of the previous note is my favorite and that is very helpful to make documentation and paperwork easy peace-y!

Cons

The value for money may not justify if you only have less than 10 users. Customer support is not real time. Basically, everything will be routed to either online "library" -- FAQs or an AI. Difficult to have individualized support when you need one. When departing from Fusion, there is actually a binding contract to limit how far ahead i.e., at least 3 or 6 months that you need to notify them or you cannot end the subscription. Read all those small prints carefully! The data export is a pain for me, given how badly they handled the exit of a client.

Review Source

ED

Eric D.  
Director  
Medical Practice  
Used the software for: 2+ years

### "Terrible Company, Originally Good Software "

August 12, 2025

2.0

Overall, the software has worked, though it hasn't really been updated in 10 years. The reason I would never recommend it is how terrible the company is. Stay away.

Pros

First off, you need to know that this product was originally Fusion Web Clinic. We started using it 9 years ago when it was the original company, which was great. They sold the software around 2021 and it's since gone WAY down hill. Originally, Fusion was the most advanced and easy to use emr for slps available.

Cons

ZERO, and I mean ZERO, customer support. Again, under the original company, support was great. Once the terrible private equity company bought the platform, all they cared about was selling other products and services.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Reason for choosing Fusion

Choose it when it was a different product. This question does not apply

Review Source

IM

Idelle M.  
Business Manager  
Medical Practice  
Used the software for: 2+ years

### "Fusion Web Clinic is a good overall package"

April 2, 2025

4.0

Overall, I very much like Fusion Web Clinic. My experience has been generally positive and I've found support to be pretty good. Occasionally support doesn't get back as fast as I need them to, but for the most part, they do very well.

Pros

Things I like most about Fusion: 1) the ease of scheduling; 2) you can create reports; 3) reconciliation is pretty clear cut

Cons

Inability to create/modify rules; The fact that reports created under Insights New do not reflect immediately reflect data changes -- it takes 24 hours! That is simply NOT feasible in the work environment. Inability to share Legacy Reports; While I really like the versatility in designing Insight New Reports, I really wish Insights Legacy had more versatility for designing reports. The inability to share those Legacy reports is problematic in that maybe I only want to share a couple of reports and the others are just for Admin levels and not for everyone else.

Review Source

AR

Anonymous Reviewer  
Operations Director  
Medical Practice  
Used the software for: 1-2 years

### "Great system for multi-discipline practice "

February 19, 2025

5.0

I enjoy it much more than previous EMR softwares used. It felt like it took at least 6-9 months to feel confident in using fusion but now that we have been using it for about a year and a half everything seems to run very smoothly.

Pros

I enjoy the scheduling capabilities. We provide both speech and OT, it is nice how the services are separated. I like being able to use a patient portal for intake forms and the patients access to the portal. I like the reminders for authorizations and reports. Resubmitting claims is significantly easier than other EMRs and I really like the automatic accepted/rejected/denied feature, it is a very big time saver.

Cons

I do not like that you cannot customize the appointment reminder messages, although it looks like this is a pending feature. The billing tab can be confusing at times, I wish that payments could link directly to a service.

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

It was not the most user friendly for multi discipline practices

Review Source

TP

Trisha P.  
Executive Director  
Medical Practice  
Used the software for: 2+ years

### "Worth the headache, but just barely."

March 3, 2025

2.0

Like all EMRs it is a necessary evil when dealing with providing therapies.

Pros

It gets the job done and gives a decent summary of our financials.

Cons

That it doesn't sync with Microsoft Office calendars and that it doesn't link with WebABA or WebABA's billing software. It creates an additional nightmare for our office having to run two EMRs and two billing platforms through two different brokerages. It would be best if Fusion would just add in ABA billing. Also, the recent cost increase announced doesn't coincide with any fabulous improvements we have seen on the user side.

Alternatives considered

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

Reason for choosing Fusion

Pricing was lower in Fusion and the SOAP notes were better for OT. Regretting that now that we have ABA and are needing to have two different EMR's that cannot integrate even though we were told otherwise when signing up.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

We switched to Fusion over three years ago.

Review Source

EG

Elise G.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Overall Very Positive"

February 28, 2025

5.0

Overall, very positive. Easiest and most user-friendly EMR I have used to date. (Have previous experience with Simple Practice, TheraPlan, EPIC, and one other that I can't recall the name of.)

Pros

Easy interface, intuitive tools, features (pull forward, etc.)

Cons

Would love to see pull forward available for single items instead of whole section (for example, pull forward individual therapy goals). Our billing department has mentioned frustration/difficulties with billing multiple services on one day and needing to utilize a third-party program for those patients.

Review Source

WP

Whitney P.  
CEO, Owner, Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion, Poor Customer Service and No Way Off This Ride. "

February 26, 2025

1.0

DO NOT RECOMMEND THIS SOFTWARE. The add on costs alone make it just as expensive as other platforms that don’t have those add on fees. In addition, auto renewals that can’t be avoided unless you give a full 90 days notice is absolutely insane, especially when I have 60 days but since it’s not 90 I’m told I need to pay for an entire additional year which is crazy because I didn’t get a new contract when they switched from Fusion to Fusion by Therapy Brands nor when they raised my monthly rate so I’m really just fed up at this point

Pros

Fusion was a decent platform that made billing and documentation relatively easy. I had to set up a large portion of it to be the way that worked best for my clinic, but overall the set up was decent. Honestly it was a great product UNTIL Therapy Brands took it over.

Cons

DO NOT USE THIS SOFTWARE. So many things are add on costs/per usage cost on a system that is already pricey, especially for solo/smaller practices. On top of that, customer support is slow if existent at all. I had an issue with the intake forms flat out not being sent to or usable by my clients families (this is an add on cost to use so I paid for something that didn’t work) and was told basically to “just resend it, thanks for reaching out, we’ve now closed this case” as if 1. I hadn’t already attempted to re-send and 2. Like that was the only possible fix and they’d done their due diligence with that advice for a service I WAS PAYING EXTRA FOR NOT WORKING. At no point was refunding or compensating offered. And to top it all off, we pay monthly when we signed on to use fusion at no point were we told our contract would auto renew or that we would be locked into a whole additional year if we didn’t provide written notice 90 DAYS IN ADVANCE OF THE AUTO-RENEWAL DATE and now they’re claiming we will need to pay for an entire year of service because we notified them only 60 Days ahead of the switch instead of 90 days.

Alternatives considered

[HelloNote](https://www.capterra.com/p/171393/HelloNote/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

More administrative controls and customizability

Review Source

MS

Morgen S.  
front office manager  
Medical Practice  
Used the software for: 1-2 years

### "All around great product"

March 5, 2025

5.0

Very positive. We get the answers we need.

Pros

They have added some new features like searching by phone number or DOB instead of by name so the improvements make this program great.

Cons

There are a few options I wish would be added to Fusion such as being able to pull a report based on therapist caseload.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Raintree was too complex for our needs and Fusion seemed just right. We also know of another clinic that used Raintree and had to switch within a year.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

webPT was not pediatric friendly and the reports we were able to run weren't helpful

Review Source

AM

ALEC M.  
OWNER  
Medical Practice  
Used the software for: 1-2 years

### "DOES THE JOB. COULD USE A PRODUCT OWNER ON SPECIFIC PIECES."

February 21, 2025

4.0

GOOD PRODUCT. WORTH THE MONEY FOR THERAPISTS. NOT WORTH THE MONEY FOR SUPPORT STAFF AT $60/USER

Pros

THE COMBINATION OF DIFFERENT TOOLS IN ONE APPLICATION.

Cons

SOME OF THE TOOLS DO THE JOB, BUT COULD BE MUCH MORE ROBUST. THE INTAKE FORMS FOR EXAMPLE. THEY ARE A NICE FEATURE TO HAVE, BUT ARE VERY BASIC WHEN COMPARED TO PRACTICEQ'S INTAKE PRODUCT. THE TEXT REMINDERS ARE GOOD TO HAVE, BUT SINCE YOU CAN'T SEE RESPONSES FROM CLIENTS, IT ALLOWS FOR A LOT OF CUSTOMER RELATION ISSUES.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

COST/TIME TO IMPLEMENT IN COMPARISON WITH RAINTREE

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

PROMISE OF SEAMLESS VISIT-CLAIM-PAYMENT PROCESS

Review Source

SM

Staci M.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Life Changing!"

February 24, 2025

5.0

It's been great. We've got several users and very few complaints. Its very user friendly! I do wish I knew more on how to pull reports because i'm sure we could use it to be more efficient in other ways, I'm just not that familiar with how to pull them so I don't use it that often.

Pros

The convenience and organization of finding/searching for clients.

Cons

It was hard to get used to in the beginning but once I got used to it, it was actually so much nicer than what we used to use. The only thing I sometimes find difficult to remember is adding cases so our therapists can bill. I didn't have to do that before so it's something I often forget.

Review Source

MP

Marissa P.  
Administrative Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Good but not great"

February 21, 2025

4.0

The customer support is usually helpful. The cost is affordable. It's not as robust as other EMR's, but those other systems cost significantly more.

Pros

The cost is good for the features. I like the fact that you can see the actual claim to make changes if needed. I like the authorization reminders. I like the automatic email reminders. I like different colors on the schedule for different types of appointments.

Cons

There are not enough reminders. For example, we have created a separate spreadsheet to track POC signatures. There is the prescription reminder but that is different than a POC signature. We like the waitlist feature but we created another spreadsheet so we could hold more information than what is on the fusion waitlist. We put notes when we call and offer appointments so we can see at a glance that they have been offered appointments. We used to use the intake paperwork feature but many families could not figure it out. They would end up sending us blank paperwork. It would be nice from a patient standpoint to be able to fill out paperwork and hit 'submit' and not have to upload/download and then send back to fusion.

Switched from

[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/)

It was the owner's decision. I liked TheraOffice support better (I had a specific person assigned to our clinic that would help so I built a relationship with her). I believe they weren't happy with the documentation aspect, and also the claims are easier to submit with fusion.

Review Source

JB

Janice B.  
Speech Language Pathologist, Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good product for streamline work"

February 23, 2025

4.0

Overall, I have been happy with Fusion compared to other products. I find it more efficient than previous systems, but I think it could be more user-friendly.

Pros

Streamlines goals, documents, and daily notes, simplifying data collection and analysis. I love the way the forms look after completion, including when the graphs are included. I like the ability to build a goal bank and use quick phrases.

Cons

I wish the items could be edited and modified by the user, even for organization purposes (e.g. organizing the goal bank). It is also difficult for employees to access and see options for the goals and quick phrases (there is no communicating box that shows this pre-made information). I wish Fusion followed Med B documentation guidelines, including allowing managers to make certain fields required to ensure compliance.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Simple Practice did not communicate between goals, SOAP, and progress notes, making my documentation time-consuming. Having to cut and paste information also resulted in more errors.

Review Source

KJ

Krista J.  
Owner, Speech Therapist  
Individual & Family Services  
Used the software for: 1-2 years

### "Fusion review"

February 20, 2025

4.0

Overall pretty good. The therapists love it!

Pros

I LOVE the look of the reports, the ease of documentation, and how Fusion is set up to make documentation quick and easy.

Cons

It feels really clunky. There are things that should be easy but are not. For example, when we added a location to our offices, we tried to add the location to existing clients who had set appointments in a series. As part of that series, their re-evaluations were pre-scheduled. When we changed the location, it erased the re-evaluations. Things like that should not be happening and make using Fusion really frustrating. We also are very frustrated that Fusion will not allow integration with any other software. We wanted to integrate with TimeTap as part of a larger patient experience and ease-of-scheduling package, but Fusion would not allow the integration. We are considering changing EMRs because of this. I'm sure it's because Fusion wants everyone to pay for those features through them, but it feels like you are keeping your clients handcuffed and intentionally limiting their potential and making things more difficult for them. You need to allow people the freedom to add different APIs that will make work-flow easier, even if it is from outside companies. Your clients will not leave- they will appreciate you more for it. Also, the billing side of Fusion is really difficult. You need to get with a few billers who can offer suggestions on how to make it more user-friendly. I even had a biller that wouldn't work with me because I use Fusion.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Ultimately because the reports are pretty and for the ease of documentation. I like that Fusion was created specifically for OT, ST, PT pediatric practices.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

We became a multi-disciplinary clinic with multiple clinicians and Fusion made documentation easier and faster. And the reports are pretty :)

Review Source

LC

LaRita C.  
SLP Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Fusion Features"

February 24, 2025

4.0

Very good with call backs and written summaries of phone contacts for later review. Appreciate the friendly and polite voices and willingness to track down advice, if not able to occur within direct phone call. Good features and management system overall!

Pros

I really appreciate the note format, the ability to move from a summary to a fuller note quickly. This is fantastic for quick recording/less than 3 minutes. I love that billing to insurance companies is quick, there are automated alerts if an item appears missing or errant. I love the way; I can pull up a patient easily and refer to all of their documents/DOS. I like the automated integration of remits.

Cons

I wish we could add more tests to fill-in evaluations/Progress Note: REEL, Rosetti Reoccurring schedules could be made for a set week AND day of the month, ie 1st Monday of every month or 1st/3rd Tuesday, ect. It would be helpful for 2ndary billers to be able to see the original remittance from the primary payor; when reviewing claims; as many are requesting this; and, while we can manually print, it would be best if it could occur electronically and simultaneously with 2nd payer submission. Wish they had a intro billing option for smaller/starting businesses with caseload managements less than thirty.

Alternatives considered

[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/)

Reason for choosing Fusion

Simplicity of use during trial and setup by team

Switched from

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Billing Ease, combined features and functions

Review Source

BB

Brittany B.  
Office Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Adequate But Could Be Amazing"

February 20, 2025

4.0

Overall, it is a better system than the previous EMR our company used. There are still many areas for growth however. It would be great to see a customizable WIP (Work In Progress) List to keep track of active charts for insurance auths/intake paperwork needed or expiring/signed document missing or needing attention/etc. It would be great to have a central, editable list such as this to go in a mark completed for specific items, instead of searching through every active chart. My reference for this would be previous experience using another EMR system called OPIE Patient Management.

Pros

The amount of customizable features for reports are extremely helpful.

Cons

The amount of new feature roll-outs that don't acknowledge the many suggestions and inputs on the Fusion Help site are a dismay and is often frustrating, feeling like ideas are pointedly missed. Many features that do end up being added in, are often extra cost, despite already paying premiums for the Fusion EMR.

Review Source

OH

Olivia H.  
Account Specialist  
Medical Practice  
Used the software for: 2+ years

### "Some great feature, others not so much. "

February 20, 2025

3.0

There are some aspects like assisted billing that are helpful, but then there are some very basic functions that are missing, limiting the usability of the platform. I think it would be great for a smaller clinic.

Pros

Automatic claim generation is very useful and speeds up time between therapy taking place and reimbursement. Also very helpful to be able to email/fax out of the system directly to a provider.

Cons

It would be useful to be able to print off patient's appointments from their chart without having to generate a report through insights. You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle. I still have over 3,500 invoices two years after implementing Fusion and combining paid invoices into one. I have to individually select each invoice that I want to print and have to do them in batches since Fusion cannot generate a download that is that large at one time. I don't believe the Fusion is necessarily the best choice for a clinic of our size (1000 active patients at a given time and 55+ therapists). The suggestion feature doesn't seem to make a difference. It seems like random features/updates get added that aren't really useful at all. There is a fee or charge associated with the updates a lot of the time as well, which can be frustrating. No option for sending a reminder about a past due balance either.

Review Source

JB

Julia B.  
Speech-Language Pathology Assistant and Administrator  
Medical Practice  
Used the software for: 6-12 months

### "Great Customer Support and Customization for Growing Businesses"

February 19, 2025

5.0

Overall, I have been enjoying my experience with Fusion. They are receptive and customizable up to a point. I am learning about new features all the time and appreciate the hard work their development team puts in. I would recommend this software for any small businesses.

Pros

Customer support will always try to help you with your issues. They are wonderful about listening to what features we want in the future. I enjoy the customization of reports and am always finding new ways to improve my productivity.

Cons

The speed of updates being rolled out. Our business has been growing fast so we need a program that can keep up with our speed. While I love Fusion, there are some features that we absolutely NEED now.

Review Source

kC

kaylyb C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Worst billing services "

January 2, 2026

1.0

.

Cons

This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service.

Review Source

SH

Sheree H.  
Operations Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Needs Improvments"

February 14, 2025

2.0

Overall our experience with Fusion has been extremely frustrating. The lack of ability to customize. The way that a patient sticks to a service rather than a provider, the lack of additional provider types. No Sandbox environment, to test features that I'm having to MacGyver together to just complete our basic tasks.. means that I'm testing in our real environment which has caused it's own hiccups. Oh -- and the lack of ability to really know how any of this was going to affect our practice until we were already under contract..

Pros

Fusion is easy to navigate for basic tasks.

Cons

The lack of customizability, our practice has additional staff that work with families beyond therapists, and everyone is labeled "Therapist" in Fusion. This became an issue for us, during a court case, where an educator was labeled as a "Therapist".

Alternatives considered

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

Reason for choosing Fusion

Cost, appearance that fusion would be easy to learn.

Review Source

DH

Danielle H.  
Medical Scheduler  
Medical Practice  
Used the software for: 1-2 years

### "Average Functionality "

February 14, 2025

3.0

Fine. It works well enough but there are a lot of work arounds we have to make work on a daily basis to get what we need out of it.

Pros

It's a great place to start for an EMR. It's baseline functionality is good.

Cons

It does not allow nearly enough customization/filtering across all aspects (Billing, scheduling, waitlist, reports, etc.)

Review Source

JT

Joan T.  
Speech Language Pathologist MS CCC-SLP  
Medical Practice  
Used the software for: 2+ years

### "Recommending Fusion for SLP documentation"

February 14, 2025

5.0

Very good for the reasons already listed above.

Pros

I love the documentation for Speech as it is efficient, diminishes documentation time and also makes documenting not so daunting. I've worked in the field 35 years and always dreaded documenting, but with Fusion its been great! Best EMR I've experienced!

Cons

My assistant who manages all my insurance and billing finds the billing system taking alot more time that another system she uses for another professional. Because it is a headache for her without great answers for making it smoother when she has inquired, that would be what I'd say I like least. I do wish it were a little less expensive, OR a discount be offered for those long timers like myself.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Opened my own private practice and in need of an EMR system.

Review Source

LC

Leigh C.  
CEO, Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Mostly satisfied. "

February 14, 2025

4.0

Overall, we’ve been satisfied with fusion.

Pros

Ease of billing, tracking for auths/scripts/reports, task list, messaging, faxing documents

Cons

Insights reports are difficult to customize and generate. Resources needs to be in a section accessible to everyone not just admins to add resources. Sign off rules should be more customizable by user (or soaps vs reports). Also once a report is started the appointment can’t be edited. We’d like them to be more separated so we can still generate the report or start it ahead of the appointment time but then still reschedule the appointment if needed. Also, adding fees for texting after we had already come on board with this feature included was frustrating. We’d also like to be able to fax patient files rather than just documents.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Reason for choosing Fusion

Ease of use, available features, ability to add or/pt if needed

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

We needed improved tracking for auths, scripts and reports as the practice grew larger. Billing is also more automated.

Review Source

RF

Raegan F.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Its cost effective, but it has its quirks"

February 13, 2025

4.0

Its definitely an upgrade from our previous software and EMR's.

Pros

Fusion is a good all in one EMR focused on PT,OT,ST. Billing is quick and easy. Posting is even easier. Adjusting the claim info directly on the claim form within Fusion before sending out is super helpful. Everything is in one place unlike our previous EMRs. Support is usually pretty easy to deal with and can get you an answer quickly. Its cost effective. Ive seen some EMRs that are 3 or 4 times the cost. The new electronic eligibility checks have been a great addition.

Cons

Reporting can sometimes be a mess. Legacy vs new. New only updates at 7am every morning so real time updates arent available unless you're in legacy but they don't give the same options. Sending out reminder texts for appointments based one 1 reminder per hour of appointments means that our adults that may be getting 3 therapies across 2.5 hours get 3 reminders and they only read the last one and get confused on times. Theres no way to change this. Invoicing - instead of creating 1 invoice per patient each month with the total balance due, it creates what was marked as due in the last 30 days so 1 patient may have 3 invoices and they get confused. To get a statement with everything, you have to manually create it yourself which is ridiculously time consuming.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Fusion

Fusion was PT/OT/ST focused and more cost efficient.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

We were looking for something with more reporting functions, included billing at a reasonable price, and more robust. This was over 6 years ago.

Review Source

AR

Amanda R.  
Physical therapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion Review"

February 13, 2025

4.0

Overall, we have enjoyed the platform and are happy with it. I do think these few improvements could make it really great....especially the HEP being able to comment directly on portal.

Pros

I love that it is very pediatric friendly, and the ease of scheduling and writing documentation is great.

Cons

1\. The home exercise add on is so close to being great, but you can not leave comments to parents on how to implement activities for their individual child 2. I wish you could remove a child from your patients and goals if you are no longer seeing them even if they are still at the practice. Example: if I evaluated a child but they go on another caseload I do not want them still in my patient list 3. I would love a monthly schedule view or a working schedule area for therapists. Where i could have a master schedule when building weekly recurring appointments. 4. I would love a way to edit progress and re-assessment reminders. For example, if a child comes in with an outside evaluation the system does not notify when a progress report is due

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

Seemed more user friendly and had more options

Review Source

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