# Page 3 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Fusion

## Showing most helpful reviews

Showing 51-75 of 709 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WM

Will M.  
Executive Assistant  
Medical Practice  
Used the software for: 2+ years

### "Good for the Therapist, Bad for the Admin"

February 13, 2025

3.0

Fusion is wonderful for the therapist, terrible for the admin. The administrative tools are very clunky and in some cases nonexistent. Further Fusion allows for no practical customization of its portal or functions to suit the individual business. The end result of this is: if you aren't running your clinic in the way Fusion envisions, it features often become obstacles to work around rather than tools. Fusion is a wonderful foundation in its current state. If Fusion was as good for the admin as it is for the therapist, it would be the best therapy EMR on the market by a wide margin. As it stands though it falls short

Pros

Fusion is very good for the individual therapists, with quick phrases and document templates that make writing daily notes simple. The integrated fax system to send documents to PCPs within the portal is also extremely helpful. The document tab is also very helpful for keeping up with notes that either need to be completed or signed

Cons

Fusion has no integrations with other HIPPA compliant applications, this makes several tasks extremely tedious. Appointment confirmations are difficult and require downloading the schedule in a .csv file and uploading to an appointment messaging and confirmation system. The same goes for the Fusion reports, which are rudimentary at best. The tools provided in Fusion to organize and interpret the data often miss the mark and so said data must be exported to a different program to be useful. The is also a noticeable lack of anything resembling an audit log to see who and when a schedule is changed, patient moved, document edited, etc.

Review Source

TL

Tricia L.  
Director of occupational therapy  
Medical Practice  
Used the software for: 2+ years

### "Grateful for Fusion"

February 24, 2025

5.0

Increased accountability and accuracy for billing.

Pros

I enjoy the ease of scheduling and accountability to Bill for and complete the note after you have scheduled. The notes are easy to fill once you have set them up The evaluation documents are extensive and inclusive.

Cons

The signing of notes for managers or supervisors is arduous and repetitive.

Review Source

SK

Sherry K.  
Clinical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "We LOVE Fusion!!!"

February 13, 2025

5.0

It has been FIRST RATE! We came to Fusion from another very disappointing highly recognized EMR. The customer service is unbelievable, it is for pediatric therapists so it all makes sense and can do many, many things.

Pros

I LOVE that it is pediatric based and the customer service is TOP NOTCH!

Cons

No way to email a client from inside their chart or easy way to email groups of clients from inside the program.

Alternatives considered

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

Reason for choosing Fusion

It was for only pediatrics and only for therapy. Customer service was good.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

It never was pediatric therapy practice friendly, regardless of what they said. It was never written for pediatrics and that made it extremely clunky and time consuming. I am hoping with all the take overs in your company, you will not try to make Fusion a product for all but keep it true to pediatrics.

Review Source

KC

Krista C.  
Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Krista's opinion. "

March 2, 2025

3.0

It is a better system than I have worked with in the past but still takes more time to do the notes than necessary. Making it easier to pair with note taking AI would make it even better

Pros

I like how easy it is to write notes for the pediatric population by customizing the objective and by building your own homework and handout section

Cons

I dislike the having to put in the time when it doesn't change from week to week. I dislike the goal tracking because is is difficult to word my goals so it is easy to decipher the progression toward the goal with use of percentiles, and times accomplished so I typically make my goals yes and no measures. I dislike that it is so difficulty to pair with AI and I have to copy and paste everything which takes more time than necessary

Review Source

DL

Denise L.  
Owner Operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great EMR with room for improvement"

February 13, 2025

4.0

It was a great move for my business overall. I see where improvements could be made. I would love to see an admin add on account. I wish there were more self help information

Pros

Lots of features that help me to streamline my work. I love the integrated fax (would be better if it was a real line that would receive as well). I appreciate the checks and balances for getting tracking documentation and claims. I love quick phrases

Cons

I wish the fee structure was more friendly for smaller practices. It is frustrating that a single therapist can't have administrative help without paying significantly more. I pay top dollar and love to recommend Fusion, but others aren't confident paying up. I wish there was a way to streamline more. I want to customize my evaluation but don't know how. The online customer support articles / videos, etc. are sparse. My last EMR was much better in this department (Theranest)

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

Needed something more geared toward pediatric OT

Review Source

AM

Amy M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Our Experience"

February 13, 2025

4.0

Overall we are satisfied with Fusion, there are things I wish would be available or updated.

Pros

Able to store everything in a digital chart and can access all the notes. Fusion creates nice professional documents, waitlist prevents client loss, lets me know what notes I have remaining, it tracks when things are due, pull forward feature, different colored appointments for different types of appointments.

Cons

Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page).

Review Source

SC

Stacy C.  
OT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fusion is easy"

February 28, 2025

5.0

Fusion excels at: ease of use, quick turn around with claims, streamlined processes, and it is very rare that I have to call an insurance nowadays. Those shifts have made me a happier practitioner and business owner.

Pros

The best thing about Fusion is the time it has saved me filing claims. If time is my currency, then Fusion has been priceless.

Cons

My experience transferring bank accounts and all the extra work it gave me. Wish there had been an easier way.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

The cost, the walk-through for setting up, and I stayed with Fusion because your billing team seems competent.

Review Source

RD

Robyn D.  
Speech Language Therapist  
Education Management  
Used the software for: 2+ years

### "Good but cost needs to go down."

February 18, 2025

4.0

It was better in the beginning as customer service has slowed down over the years.

Pros

Its intuitive - has easy functions - it allows for an unfamiliar person to learn it quickly.

Cons

I don't like that I have to pay for 5 users when I only need two - its a HUGE waste of money but its a good product.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

I felt it was not professional looking and didn't have the features I wanted.

Review Source

KM

Kate M.  
Executive Director and Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion Review 2/24/25"

February 24, 2025

4.0

Overall, I love using Fusion, I just wish there were modifications to make the program more comprehensive without the added cost.

Pros

Easy for my therapists to learn and easily document sessions

Cons

There is a lack of cohesiveness with regard to the intake process. Fusion is one of the most expensive platforms out there for OT/ST use and yet we are expected to pay extra for intake paperwork. Also, the fact that I pay full price for many of my team members who only use it part-time is a huge cost burden.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Fusion was easiest for the therapists to use

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Fusion is easier for the therapists to use

Review Source

KS

Kristin S.  
Clinical Director and Pediatric Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Works OK, not great"

February 21, 2025

4.0

We have used Fusion for several years and for a while there was a rep who would meet with us when we had concerns or suggestions but not now. Thus, the same issues that we have had (see above) and new ones are not addressed. Overall it does not help with completing documentation in sessions.

Pros

\* easy to learn \* many features for scheduling, doc, reports, etc

Cons

\* not able to hold objective activities in notes and overall difficult to do point of service documentation \* when completing re-evaluation goal updates do not pull from the last daily note so you have to look back through each goal history and copy and paste each one into the re-eval or download the last note and copy and paste \* re-evals do not track previous and current scores for tests \* default is new goals on re-evals only on Plan of Care when it should be BOTH documents \* last couple of new editions of standardized tests (M-ABC 3, PDMS-3) not already built by Fusion \*

Switched from

[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/)

Added more staff, needed more features including reports and billing

Review Source

JW

Jenna W.  
Owner and Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion for Wonder"

February 14, 2025

4.0

We really like fusion overall as it is easy to navigate and helps us to stay compliant with documentation and billing.

Pros

It’s user-friendly and comes with just about anything that you could need for a private practice. We do our own billing and fusion has been easy to navigate from start to finish with generating claims all the way to adjudication of claims. Notes are also easy to complete with standard soap note format.

Cons

Fusion can get expensive for practices of any size. There are add-ons for texting messaging, faxes, and telehealth.

Alternatives considered

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

Easier to use, knew how to use, and is easy to set up and train new users.

Review Source

MN

Morgan N.  
Speech-Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Please Fix Access for Mentor/Mentee Use"

February 15, 2025

4.0

Fusion is easy to understand and navigate with the exception of mentor/mentee access and use.

Pros

SOAP notes are easily entered and data is readily available for tracking progress.

Cons

The functionality of only one user being able to access an account at a time without being kicked out. This is incredibly frustrating when therapists have students, assistants, or managed therapists under them. The supervisor can't edit notes, access initial or re-evaluations to edit and the supervisor needs to have multiple schedules up at one time when the students are seeing the same clients on their caseload. This is a major design flaw with Fusion considering how user-friendly the rest of the EMR system is.

Alternatives considered

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)

Reason for choosing Fusion

Fusion came recommended by two occupational therapists.

Switched from

[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)

Better functionality, ease of use, and consolidating systems for clinic.

Review Source

LL

Lisa L.  
Speech-Language Pathologist  
Medical Practice  
Used the software for: 6-12 months

### "First Year with Fusion"

February 13, 2025

5.0

It's a positive experience and I'm glad I switch to this EMR.

Pros

I like the EMR system and how detailed it is. I like the support I receive with the claims and I like how Fusion helps with billing secondary insurance.

Cons

Sometimes it's hard to reach support. I wish they were more available in the chat. Though Fusion is organized sometimes it's hard to find what I need.

Switched from

[Therabill](https://www.capterra.com/p/109769/TheraBill/)

Their product did not offer the features of Fusion

Review Source

SC

Sierra C.  
SLP  
Medical Practice  
Used the software for: 2+ years

### "Pretty good"

February 14, 2025

5.0

I like it overall. It is good to have the generated reports when someone is checked in.

Pros

Streamlined, adding of tests, the layout of the reports.

Cons

Faxing coverpage that has signature already there and easier ability to see sent faxes; ability make personalized eval templates within the current membership & coding of non-timed codes, this really does not make sense for ST. I also wish it had the ability to have self-generated profile fields, we have to do all sort of strange things to be able to pull reports for our practice.

Switched from

[PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/)

cost primarily, adding more clinicians, but then I realized the streamline of Fusion was better. And my new biller preferred Fusion as well.

Review Source

JH

Jennifer H.  
Speech-Language Pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion review 2025"

February 14, 2025

4.0

Good. There is one thing that would really improve my experience and save me a LOT of time and energy when writing reassessments. If there as a section in each Pt's note that was for the therapist's use ONLY - not a part of the actual note submitted to insurance/MD, that would be a HUGE DEAL. For example, a place where I could make notes of medication changes, dates of surgeries/procedures, Dx updates (who dx, what date). THen I could simply refer back to this information when writing an assessment rather than having to look back through notes or having to exit the tx note and go into the "Notes" section in the Fusion chart.

Pros

User friendly for the most part. Carry over of information from previous note for easy comparison.

Cons

Default on goals during reeval should be "both docs." I have never worked in a setting in which "POC" would be the default for new goals. STOP CHANGING the no. of 'tab' hits it takes to add information in notes and reports. I develop very strong motor plans that allow me to quickly get thru those things, and it REALLY messes me up when you all change that.

Review Source

SV

Stephanie V.  
Speech Therapist  
Medical Practice  
Used the software for: 2+ years

### "Pediatric SLP "

February 15, 2025

5.0

I transitioned from ClinicSource and Fusion has been extremely easy to use. I absolutely love it and recommend it to other professionals when asked about documentation systems.

Pros

It’s easy to use, it’s functional, great for timely paperwork.

Cons

I wish there were a few additions: an app to easily use on the iPad and rescheduled option- instead of only cancelled.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

My employers made the decision, I am unsure as to why we made the change.

Review Source

JL

Jessica L.  
Director and SLP  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion review"

February 13, 2025

4.0

I will continue using it but if/when people ask about EMRs i encourage them to look at other options as fusion is very expensive.

Pros

All in one system that works for scheduling, documenting, billing and accounting.

Cons

I dis like that I pay nearly 1000/month yet get charged for features that are included at a lower price with other EMRs (texting, virtual visits). These should just be included.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Needed an emr that could submit and manage claims

Review Source

AS

Aly S.  
Program Coordinator and Therapist  
Individual & Family Services  
Used the software for: 1-2 years

### "Fusion Review "

February 14, 2025

5.0

Fusion is a wonderful platform for case check in and scheduling as both a clinician and program coordinator for my agency. I found it very useful in tracking client data and the data of staff. With improvements like easy search options for domains or resources and adding in an excel sheet type option would be a plus!

Pros

I enjoy the versatility of it and the many domains where I can locate notes, intake, resources, and patient information.

Cons

Sometimes finding certain domains or items can be a challenge. For my agency we rely on using an excel sheet to keep track of staff caseloads and perhaps it’s because I am not too well versed in Fusion for adding an excel sheet/staff caseload of clients on Fusion, however, that would be a benefit to have a list or sheet to add on Fusion of patients/staff caseloads.

Review Source

LL

Lindsey L.  
CEO and Physical Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion Questions"

February 13, 2025

3.0

okay, find it challenging to get ahold of someone when needing assistance.

Pros

The was of billing and scheduling with the integrated system

Cons

cost, several functions that would make the EMR better and more effective are an additional costs. Frustrating that administration and staff that do not bill insurance are required to pay set fees to work on scheduling and billing etc.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Fusion

pediatric specific, at the time more cost effective. now that has changed, have been looking into webPT for a more cost effective solution that has more features without additional fees.

Review Source

AC

April C.  
Occupational Therapist, Owner  
Medical Practice  
Used the software for: 2+ years

### "Pleased with Fusion!"

February 21, 2025

4.0

Fusion is a great option for Pediatric therapists. It is intuitive and easy to learn and use. I would recommend it for other clinics who are wanting an easy to navigate EMR.

Pros

Very easy to integrate and teach new therapists. Good content and very few glitches

Cons

Hard to get a hold of anyone to actually discuss issues with. Would be nice to have an actual customer service rep to talk with. I also feel the price is quite high compared to other EMR's and this a loyalty discount could be a nice option. We have used Fusion for over 7 years - how about a price break when you reach 5, 7, 10, and 15 years? You want customers that are in for the long haul, not those who jump from EMR to EMR.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Web PT was difficult to use for pediatrics

Review Source

JR

Josh R.  
Owner Music Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I Love Fusion!!"

February 18, 2025

5.0

I felt very supported through the set up process. I would freak out in not understanding something and then I would go to one of the office hours and come away feeling much better and with solutions.

Pros

I love the ability to have graphs in reports. This helps my clients and case managers see the progress in a simple way. I also love the billing system. It helps me keep track of what has and has not been paid. It has already caught a few errors and helped me get paid more.

Cons

I would love there to be a make up session option in the appointment options. This will tell me how many more make ups I have on the authorization for the client.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

The graphs in the reports were a main feature that I loved.

Review Source

JB

Jacalyn B.  
SLP  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion is great for pediatric SLPs!"

February 19, 2025

5.0

I have used multiple EMR systems as a pediatric SLP and find that Fusion is the most user friendly. It is easy to use, and the customer support is helpful and responsive. I have recommended it to other clinicians and clinics.

Pros

Ease of use and everything I need in one database. Scheduling, reminders for families, messaging between users, billing, and customer support when you need it (though honestly, not often). My documentation is definitely much quicker using this system.

Cons

I wish there was an alert for birthdays - unless there is and I have not found it?

Review Source

CF

Claire F.  
Speech-language pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Individual Customization to Improve Efficiency and Ease of Use"

February 22, 2025

4.0

Easy to use in almost every way, but do feel that b/c of reasons above it is less efficient to document in real time than more individually-customizable program like EPIC

Pros

Clearly designed for rehab professionals and streamlined in many ways

Cons

I feel that lack of ability of individual users to create their own keyboard shortcuts significantly slows down efficiency. I am familiar with EPIC which allowed us to type abbreviations (e.g., "pt" for patient) that would then automatically substitute. Having to remember short cuts created by others is challenging. I also think it would be hugley helpful to allow use of bullet points as well as increased flexibility for individual users (rather than admin only) to create and modify report templates.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

I did not choose this rather switched employers therefore started w/Fusion

Review Source

AB

Autumn B.  
Owner therapist  
Medical Practice  
Used the software for: 1-2 years

### "Disappointed "

March 4, 2025

1.0

Our experience has plummeted in the last 6 months.

Pros

Having everything in one location is very helpful.

Cons

The billing division of Fusion is untrustworthy and drains funds from clinics with minimal explanation "you signed the contract" on repeat. During a zoom meeting with 5 Fusion employees, one employee grinned and smirked the entire meeting as we attempted to have a professional discussion. They drained close to 14,000 dollars from our account for "attempting" to make collections, NOT for actual collections. The majority of the attempts were for claims that had already been paid. They can just sit and click, click, click and gain 8% each time, regardless if the claim is paid. That is NOT what was described to us during our onboarding meetings.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

I guess they had a better sales team. At this point, I just know I made a bad decision going with Fusion.

Review Source

MM

Monica M.  
owner administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "review of Fusion EMR"

February 16, 2025

3.0

My experience has been fair. Would like better support from them, when you look up something on the HELP area it is so lengthy with all the brands on there, and then typically is was not answering my question.

Pros

send docs thru emr pull forward options visit signature easy to schedule on ability to send claims

Cons

1)poor support, have send 2 questions thru contact support and never get a reply 2)being charged a fee for a student when told they will not have a charge 3)reports seem very lengthy

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

left previous company, started new company and wanted something different and pediatric related

Review Source

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