# Page 4 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

---

Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 4 - Reviews of Fusion

## Showing most helpful reviews

Showing 76-100 of 709 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

dM

desiree M.  
represenative  
Mental Health Care  
Used the software for: 1-2 years

### "fusion review"

February 22, 2025

4.0

Fusion has it pros and cons but overall it has been good this past year!

Pros

I like that it is very easy to access and get straight to the point .

Cons

I dislike how it does not give parents the notice if there is a make up schedule the day prior . They shouldn't have to wait the 24 hours to receive it . Also feel like parents should be able to cancel there appointment on there.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

we made the switch because Tebra was closing down

Review Source

HK

Hannah K.  
Physical Therapist  
Medical Practice  
Used the software for: 2+ years

### "Fusion Review "

February 13, 2025

4.0

I previously worked for a hospital system that used EPIC. Nothing will ever compare to the ease and functionality of EPIC. Fusion is just a much less complex system and therefore less user friendly and less functional. It just is what it is.

Pros

Easy to read and scan quickly, easy to navigate, quick to learn.

Cons

I HATE that you can't have multiple tabs to have multiple charts open or have a chart open and documentation note at the same time. I hate having to get in and out of documentation to check through a chart or open another chart.

Review Source

AM

Alexa M.  
Speech therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fusion is great!"

February 18, 2025

5.0

I've loved Fusion since I started using it. It is easy to schedule and see other schedules. I love that Fusion automatically creates documents once a child has been checked in. The evaluation templates are not always the easiest, BUT you are able to add your own templates which is a great option.

Pros

It is very user friendly when it comes to scheduling!

Cons

The evaluation templates are not always the easiest to fill out.

Review Source

MD

Mary D.  
Speech-Language Pathologist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion is a good management system for my practice."

February 18, 2025

5.0

It has been a positive experience using Fusion and using your biller. One issue I have is that I still have to chase the problems with billing when they arise. For example, I have to spend a considerable amount of time troubleshooting complications with Medicaid. Also, I would like to be informed when additional billing codes are allowed for patients. For instance, a new caregiver training billing code is now allowed. I would have liked to have been notified by billing of this.

Pros

I like the ease with which I can see my schedule and the way I can see what I have yet to do, whether it is an evaluation report or notes.

Cons

I have difficulty changing goals and objectives. The criteria for the data cannot be changed. I see kids for multiple months and even years. I want to be able to change the criteria for objective completion.

Review Source

AS

Autumn S.  
Speech-Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I enjoy fusion overall"

February 19, 2025

4.0

Fusion is one of my favorite platforms that I’ve used for therapy notes. It’s pretty easy to use but still has some small things that would be nice to fix. Sometimes there’s no message if you overlap a patient by 15 minutes; messaging multiple patient users; search bar function on iOS. Those are my biggest concerns regarding fusion.

Pros

Easy to use when multiple therapists see the same kids. We can easily see if they are overlapping on therapy time.

Cons

You can’t message multiple users at the same time (I.e. update both parents in split home of progress). I also find it frustrating that sometimes it won’t let me select a patient until I backspace when typing their name in the search bar.

Switched from

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Company switched to make documentation easier on pediatric therapists.

Review Source

GG

Gloria G.  
Speech Pathologist Co-Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Lack of support"

February 19, 2025

4.0

Scheduling and documentaion are great, gathering information for reports on our business productivity, revenue etc are not accurate.

Pros

easy scheduling and documentation for office staff and therapist

Cons

When we first onboarded we appreciated all of the support BUT the last month or so we have not had very good customer support, we have noticed some errors on the insight feature which significantly affects our reports and our business. We have reached out to support and the response is very delayed and our issues are still not resolved. We have emailed several people and they have not gotten back to us.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Reason for choosing Fusion

Overall package that best fits our clinic needs

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Better features, such as the reports for business tracking

Review Source

SH

Stephanie H.  
Chief Program Officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Therapists LOVE it"

February 19, 2025

5.0

Very helpful. Quick to respond. Great chat option. Wish we had purchased the advanced start up just to have a few more boxes checked on the Patient portal build/forms/ etc.

Pros

Intuitive Builds are easy All functions clinical and business from the home page

Cons

Does not have the most robust revenue cycle reporting. It seems like they are holding back so you will buy their rev cycle services. But we made a few changes on our departments and we can get everything thing we need to run an effective efficient front and back office including billing functions in house

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[AdvancedMD for Physical Therapy](https://www.capterra.com/p/164538/AdvancedMD/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Fusion

We had 3 experienced users on staff and they helped share the positives and negatives of fusion. A lot more positives and few negatives.

Switched from

[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)

They such. Nothing about their system is easy to use or works for therapy. We “inherited” the system from the existing pediatric and PM&R clinic

Review Source

DF

David F.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall Review of Fusion"

February 27, 2025

5.0

It has been a five-fold improvement over the previous EMR system that we were using. Our therapists love it as well as the administrative staff.

Pros

That it caters towards pediatrics. Second which is right up there with the first is the technical support that we are able to receive. It went through a little bit of turbulence a few years ago, however, it appears to be very good now.

Cons

The fact that enhancement ideas are submitted and then voted upon by users. I would like to review what other people are thinking about and either vote yes or no to them, however, I do not have that type of time. I think that it is better for the programmers and business specialists to consider what enhancements to engage with.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/)

Fusion was pediatric based while the other system was not fully.

Review Source

EH

Emily H.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "please with our choice"

February 13, 2025

4.0

Most of it has be a positive move and we are happy with Fusion and grateful for Matt and Melody when we some advice or help getting through claims

Pros

The staff is more helpful than our previous EMR. The layout is user friendly and makes sense to use, once you learn where things are. It is nice to have some features we can adjust to our group/company!

Cons

The Transfer over was a bit rocky and we are still getting our ERAs to Fusion figured out and getting our patient portal working has. I am sad you don't have someone we can talk to after 5 any more. There is one tech that talks fast and is difficult to understand

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/)

Prices going up, not using friendly and outdated on WebPT, never got proper training. Information only communicated one way, some notes were never pushed to billing, we had no way to track

Review Source

SB

Sara B.  
Co owner of speech and OT practice  
Medical Practice  
Used the software for: 2+ years

### "Great product "

February 14, 2025

4.0

We have great service and overall, love fusion

Pros

The ease and efficiency to use. We also love the fact that we can get a hold of someone to help in a timely manner.

Cons

That we can’t attach notes to claims for a couple insurance companies

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Many therapists complained about using raintree

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Didn’t like simple practice at all. They had many limiting features.

Review Source

AD

Ashley D.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Great EMR system, needing some adjustments"

February 13, 2025

5.0

Overall, I enjoy Fusion, but I believe there can be some adjustments to help make documentation quicker for therapists (as noted above).

Pros

I like how easy it is to write a SOAP note. I like the ability to check boxes when writing an initial eval and adding comments on the side as necessary. the pull forward button is extremely helpful.

Cons

I don't like that when you pull forward, it is just from previous note. It would be helpful to have a pull forward option for an "Activity" so that if you don't use it 1 week, you can still click on it and pull forward the last information that you put into that section (even if it was a few sessions ago). I also dislike how when previewing an initial eval, we can't just make edits in the preview. I find myself having to write notes on the side as I'm going through the preview to then go back and make the edits separately, which becomes time consuming.

Review Source

MP

Marlene P.  
owner  
Medical Practice  
Used the software for: 2+ years

### "Change is Hard"

February 25, 2025

4.0

We started with Fusion in 2017 and it was a really easy system to use. Since the buyout/merger, it has become harder to talk with customer service and there have been more times when the system is down. I often can't get the reports I used to run and have been told that will no longer be an option. Our experience in the beginning was more personal than what is available now.

Pros

It's easy for new staff to learn how to use it. Being set up specifically for pediatric clinics makes it superior to those for adults/peds because the templates are only for your specific population of patients.

Cons

The filters for making reports are not user friendly. I do not the new 'case' option because it gives more steps to scheduling. I often can't get legacy reports to run and have given up.

Review Source

JO

Jasmine O.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good for private practice outpatient pediatrics"

February 24, 2025

4.0

Good, customer service usually gets back to me quickly if there are any issues and it's not very frequent that I'd need them

Pros

Easy to pull over notes and keep multidisciplinary documentation into one area. Having an option to create quick phrases also makes daily documentation more efficient.

Cons

Unable to create customized evaluation templates for specific insurances

Review Source

JP

Jessica P.  
VP Revenue Cycle Management  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall A Good Program But Could Be Great With Some Changes"

February 13, 2025

3.0

Overall the experience with Fusion has been good. If the pay to address could be including as an option and the patient statements could be created in batches and automatically pulled any unpaid service lines in it could be a great program.

Pros

Overall insurance billing is easy to navigate and registration is also easy to use.

Cons

No option to add a pay to address which add extra work for paper claims and statement processing extra work to add that manually. The patient statement process needs to be completely overhauled. There needs to be options to term previous insurance policies in case older claims need to be refiled.

Review Source

KP

Kara P.  
speech and language pathologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Every Child's Voice, LLC"

February 21, 2025

5.0

I am very satisfied with FUSION. This software is a vital part of my private practice and I appreciate all that I am learning by using this software. Using this software makes me feel efficient with my SOAP notes, my scheduling, and my reports.

Pros

The easy way to navigate to the areas that I need to work in; the format of the pages, and the immediate response from customer service when I am experiencing an issue with something.

Cons

I really haven't experiences any cons at this point.

Review Source

HT

Holly T.  
practice administrator  
Medical Practice  
Used the software for: 2+ years

### "Started Strong now not meeting any of our expectations"

February 14, 2025

2.0

It is getting more negative as time goes on. Less and less appealing features.

Pros

Clinical dictation is okay, easy for our therapist to navigate. The cosigning/collaborator feature is horrible.

Cons

everything else. Billing features are horrendous. Scheduling features are horrendous. Lack of tracking is horrendous. Supposed to be geared for PT/ST/OT however you cannot even set up co-treat appointments.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

looking into other options currently to find something better suited for a medical practice

Review Source

TG

Tara G.  
Co-Owner, Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "BTS Fusion Review"

February 13, 2025

4.0

Overall, it has been pretty good but I think there is always room for improvements.

Pros

User friendly interface, intuitive for therapists

Cons

I don't like that they started charging for text reminders when that was included when we signed up. There are small things that have been recommended in the forum related to billing and appointments that would make things easier for users.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Pricing and Feature, size of our staff/users

Switched from

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Transitioned to a multidisciplinary practice, billing features, scheduling features, ease of use for staff

Review Source

PM

Patricia M.  
Therapy Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Progression To Be Made"

February 17, 2025

3.0

Fair, there are aspects that are helpful as a therapist. Being in administration, unable to get accurate charts based on limited criteria. It is also a challenge in billing.

Pros

goals in session noted home programming is both pictures and words

Cons

Inability to make any changes. Even when reaching out about concerns minimal changes occur to improve documentation.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Reason for choosing Fusion

Chosen for therapist use with goal awareness and improvement for therapists.

Review Source

KF

Kristina F.  
CEO-therapist  
Medical Practice  
Used the software for: 6-12 months

### "Fusion Review 1"

February 15, 2025

4.0

Fusion has great support for their product. I wish the support were open on the weekends or after our work hours to allow us to take care of things without interrupting the therapy schedule. Some other areas might be teletherapy-share screen and websites or videos

Pros

The Ease of use and the support from Staff by phone and virtual.

Cons

It still has areas that could be improved for efficiency as a therapist for billing and evaluation write ups

Reason for choosing Fusion

Support, ease of use, customizable, pricing

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/)

Too much money, crappy service, snotty help, no help, lack of availability, wanted to charge for everything.

Review Source

KR

Kristin R.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Close but not quite"

February 14, 2025

4.0

I have such a love hate relationship with fusion because I like some features such as goal tracking but I also feel I spend so much tie backtracking, fillinf in information I already have (like why are progress notes, evals, and re-evals so separate from daily notes? I wish I oculd pull things between then like the appointment time) and looking for where to put what I want (see above about templates)

Pros

The pull forward button is invaluable and I like the use of separate cases for treatment plans. I love the goal tracking as well. And I. like the color customization options.

Cons

I do not like how rigid the templates are. I wish I could either make my own template or just have a text box to type in mym thoughts. For example I do not enjoy the "gait" template at all. I find it clunky and even if I fill it out, I find I still do not have a clear picture of what he gait looks like. I just use the text box at the end, then there is all this unused or confusing blank spaces for information. Please let me customize notes and evals more. That would make this platform so much easier. Please.

Review Source

LL

Laura L.  
Occupational Therapy Provider  
Mental Health Care  
Used the software for: 2+ years

### "Fusion works great for our OT/ SLP team at our clinic!"

February 25, 2025

4.0

I have used Fusion since 2020 (our clinic let us start during the pandemic) and it made documentation SO much better, streamlined and being able to share info/ goals/ calendars from our prior system was a game-changer.

Pros

I like the calendar and user friendly-data tracking of the goals portion of the software.

Cons

That I can't "pull forward" from a re-assesment to a progress note/ vice versa.

Switched from

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

We sort of didn't. I am a practitioner and my team begged our owner for a more stream-lined OT/ST documentation system. He asked us to continue to use the other system (Central Reach) as our billing system. We agreed and we are all happy now.

Review Source

AC

April C.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great options, easy to use"

February 19, 2025

4.0

Overall I am happy with fusion. I think I would like to maybe have a wizard or something where I could select a topic and generate the options I frequently use so I don't have to go into an eval and search through all available options.

Pros

I like that it is a pretty easy and user friendly system. I like that it has lots of options already available.

Cons

The amount of options actually can make it a little harder to navigate and narrow down what you like. It takes a lot of time. I often end up sort of generating my own template in areas because the preloaded options can be time consuming to complete.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

I moved to another organization so there was no other option.

Review Source

KN

Kristine N.  
Medical Biller  
Medical Practice  
Used the software for: 1-2 years

### "Medical Biller"

February 20, 2025

5.0

Overall we like Fusion, help is always there when we reach out.

Pros

The simplicity of the submitting the claims.

Cons

Not enough billing options, specifically for credit card detailed information. Some families like to have more than 1 payment option on their account and its hard to keep track of which payment to run if we can't put notes next to the payment line.

Review Source

LD

Laura D.  
COTA,L Administrator  
Medical Practice  
Used the software for: 2+ years

### "Fusion has made a huge difference"

February 19, 2025

4.0

Fusion has changed the organizational dynamic for our small clinic. We have been able to establish systems and pull up reports as needed with ease.

Pros

I like how it gives our clinic a sense of security in our organization and allows for therapy coverage across practitioners with the ease of pulling up information.

Cons

The ability to open multiple windows at once such as a daily note and a progress note I am working on. This would make documenting quarterly and yearly documents as well as billing way easier and less time consuming.

Review Source

TS

Tim S.  
VP of Operations  
Medical Practice  
Used the software for: 2+ years

### "They make us better"

February 13, 2025

5.0

They have been an outstanding partner for our business. We have learned a lot from their team while helping our bottomline improve. Fusion takes some of the struggles insurance creates away so we can care for our patients.

Pros

Fusion is intuitive and easy to use. Our team members enjoy the simplicity and ease of the product.

Cons

The ability to lock a time stamp so that we have record of when a note was made or edited.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.