# Page 5 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Fusion the right Electronic Medical Records solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews --- Fusion 4.3 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Fusion ## Showing most helpful reviews Showing 101-125 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Taylor C. SLP graduate clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of fusion from a grad student SLP's POV" February 14, 2025 5.0 I enjoy it and it has been nice to use during graduate school in the speech clinic Pros That i can pull forward previous notes and the ability to easily access each of my clients with the side bar Cons it always makes me change my password and I have now run out of password variations and it increases my likely hood of forgetting my password and getting locked out Review Source SS Sierra S. Owner and SLP Medical Practice Used the software for: 1-2 years ### "Review regarding Fushion" February 19, 2025 4.0 Overall I like all of the features that Fushion has. Pros The ease of having everything in one platform. Cons For certain billing situations such as refunding payments, the process is more challenging. Additionally when working with remittances, when you have to balance the accounts is more difficult. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Fusion Customer service was reportedly great with Fushion. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost and customer service were the reasons I switched to Fushion. Review Source KP Kara P. speech and language pathologist Health, Wellness and Fitness Used the software for: 2+ years ### "Every Child's Voice, LLC" February 21, 2025 5.0 I am very satisfied with . This software is a vital part of my private practice and I appreciate all that I am learning by using this software. Using this software makes me feel efficient with my SOAP notes, my scheduling, and my reports. Pros The easy way to navigate to the areas that I need to work in; the format of the pages, and the immediate response from customer service when I am experiencing an issue with something. Cons I really haven't experiences any cons at this point. Review Source EB Emily B. Office Manager Medical Practice Used the software for: 2+ years ### "Good work Fusion" March 3, 2025 4.0 I've enjoyed getting to use over the past two years. I think it is an EMR system that is able to get the job done and keep our systems working efficiently. Pros Easy to use and train new staff members on. I love the insights that are available to track our statistics! Cons There are some small details that would be helpful to our workflow such as putting a contacts relationship to the patient in, being able to add start and end dates to insurance which would then direct claims appropriately, or even having an icon on the schedule to know when someone's birthday is coming up. Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Recommended to us from other clinics, ease of use. Review Source CB Christin B. Owner, Speech Language Pathologist Medical Practice Used the software for: 2+ years ### " Would highly recommend Fusion!" February 13, 2025 5.0 I think is one of the best platforms out there for medical professionals who want to run an organized and efficient business. It keeps things organized, the site is easy to navigate and with the ability to have multiple users synced together, it’s a fantastic way to maximize your business back office, keep paperwork and notifications readily available and the customer service is always very helpful! Thank you! Pros The simplicity of when it comes to scheduling, knowing where client files and important information is located and the ability to navigate the site without difficulty. I’ve used Fusiin for years now and it has been a game changer! Cons It can be costly for small businesses. As a small business owner myself, trying to run a business efficiently requires an organized platform like to keep things organized. It can get expensive when submitting claims and when utilizing features that can be useful. Review Source TK Tracy K. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Physical Therapist review of fusion documentation and scheduling. " February 18, 2025 4.0 Overall I have been happy with using at my physical therapy clinic. Most of it is much easier to use than our previous EMR. It would be nice to be able to do a little more customization for the schedule and be able to pull forward a few other things on the progress notes/reassessments. Pros Moving through different screens and documents is quick and seamless. Faxing directly from the website is helpful. Signing off on assistant documents is quick and easy. Quick phrases make documenting quicker and easier. Cons The schedule can be a little tricky because it is easy to bump a time slot accidentally and sometimes the information gets in the way when you move the cursor and hover over a scheduled patient. It would be nice to be able to have more than one screen up at a time, such as the patient card at the same time as a daily note. Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) I was looking for an EMR that had easier documentation and scheduling options. Review Source IM Ilene M. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good EMR for therapsists" February 19, 2025 4.0 It has been a good not too complicated system to use with a variety of options for a variety of therapists needs for documentation. Pros It’s nice to be able to pull forward the previous notes every week and adjust, it’s nice to have billing connected to the notes, it is fast to sign on and does not have times where the system was shut down like our previous EMR. It is nice to be able to see other therapists schedules . Cons Having to change the password so often, that there isn’t a way for the new goals at each reassessment to automatically populate to the next week’s note. Having to do a discharge summary after an eval where I am not recommending services in order for the patient to show up as discharged. Switched from [Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/) My work changed EMRs so we had to learn to use Review Source CP Courtney P. Owner of clinic Medical Practice Used the software for: 1-2 years ### "Would recommend! " February 14, 2025 5.0 A wonderful experience. I am glad I went with as our EMR. The onboarding was smooth, the support is timely and efficient and it helps our operations run smoother in our practice. Pros It is intuitive, user friendly and has GREAT support. I can always reach someone if I need assistance. Cons It has room to grow in Insights and reporting. I cannot track the metrics I want to track. Therapists are happy. It is frustrating as a business owner. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing Fusion User friendly. Wanted therapists to be happy and ease burden of documentation effort for employee retention. Review Source CC Cynthia C. Office and Billing Medical Practice Used the software for: 2+ years ### "Fusion Review" February 19, 2025 5.0 I love . We tried switching to Prompt a few years ago and came running back to Fusion. It is so easy to use and to train new users. Pros is very user friendly. I like how easy it is to learn new processes and how receptive the Fusion team is to new ideas and suggestions. Cons There is no access to the patient chart in the billing section. I think there should be a button to pull up the chart quickly. Review Source KS Katie S. COTA Medical Practice Used the software for: 1-2 years ### "More support ideas" February 14, 2025 3.0 Its ok, i dont love it due to too many missing components that impact my ability to gather information for reports making it not a great Pros I love the soap note set up and that the goals are separated, I love that the birthday is calculated in years, months and day (helpful for reports) Cons I don’t like that when i go into appointments i cant view the types of appointments (telehealth vs in clinic) and i have to know those details for writing reports, i dont like there is no calculation for hours on the calendar view page and i have to generate a report and count up my hours, I don't like that is no way to show total sessions when in appointment view so i have to count the session to get a total of sessions for reports Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing Fusion COULDN’T OFFER THE PRODUCT WE NEEDED BECFAUS EOUT COMPANY IS TOO SMALL Review Source SK Shari K. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fusion is easy!" February 13, 2025 4.0 Good. Easy to navigate. I have recommended to others. Pros Goals forward to notes. Can carry over progress notes, re-evals, etc. dot phrases easy to move around in it Cons Would like to be able to look in a chart while writing a note Not all of the boxes are seeable in the evaluation template - it would be great if they all could be Would be nice to be able to fax eval when done instead of having to go back to the chart to do it Would like to be able to duplicate charts for siblings Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Not pediatric, too much customization. Not easy to navigate. Review Source JW Jean W. Clinic owner Hospital & Health Care Used the software for: 2+ years ### "Fusion Web Clinic " February 16, 2025 4.0 The calendar and documentation is easy to use Pros Convenience for billing department. It is easy to read and find information. Cons The cost and not having a plan for very part time providers. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Fusion Our billing person suggested it to make billing easier Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) I don't remember exactly but I think it had to do with billing Review Source CG Colbi G. Billing and Human Resources Medical Practice Used the software for: 1-2 years ### "We Recommend!" February 13, 2025 4.0 Overall, it's great and I would recommend other practices to use . It is user friendly, the patient portal is a nice feature, once you get a hang of the billing, it is easy to do. Pros Very easy to use, not overly complicated but also has a lot to offer for features. Cons The reports. They seem to either be inaccurate or not able to pull a report on the data we need. This is most unfortunate because the reports is the main reason we switched the . Also, the lack of updating testing materials is difficult for our therapists. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Raintree was way too overwhelming and a big system that ultimately we didn't want to go through months of ironing out. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) It didn't offer everything we needed and the billing wasn't great. Review Source ND Nathaniel D. speech therapist Hospital & Health Care Used the software for: 1-2 years ### "Overall Feedback on Fusion" February 14, 2025 3.0 Overall, I think is an okay documentation site. Its good exposure to trying other websites for documentation in the future and if the facility uses Fusion that's even better. Pros i liked how easy it was to format diagnostic reports and progress notes. Depending on if the client was an adult or child you could delete certain details that were irrelevant to that individual. Cons I had difficulty with adding goals. At times I would attempt to add a goal but it would only do a long term goal and not short-term goals. Whenever I asked classmates they told me a complete roundabout way of doing it and it worked but that was an annoying about . Also, the professors really did not know how to run Fusion, it was all on the students to figure it out. Even with scheduling and changing client times and days was tricky to figure out because I would change a time and date but then I couldn't type a SOAP note up. Then, Trying to delete old SOAP notes when client's cancelled and Fusion would tell me that this client on such and such a date you need to do there SOAP note and I couldn't figure out how to delete it. Review Source LL Laura L. Occupational Therapy Provider Mental Health Care Used the software for: 2+ years ### "Fusion works great for our OT/ SLP team at our clinic!" February 25, 2025 4.0 I have used since 2020 (our clinic let us start during the pandemic) and it made documentation SO much better, streamlined and being able to share info/ goals/ calendars from our prior system was a game-changer. Pros I like the calendar and user friendly-data tracking of the goals portion of the software. Cons That I can't "pull forward" from a re-assesment to a progress note/ vice versa. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) We sort of didn't. I am a practitioner and my team begged our owner for a more stream-lined OT/ST documentation system. He asked us to continue to use the other system (Central Reach) as our billing system. We agreed and we are all happy now. Review Source DB Darien B. Occupational therapy assistant Medical Practice Used the software for: 2+ years ### "Highly recommend. " December 10, 2025 4.0 I love . It is so easy to use and well organized. The documentation layout as well as client chart layout is so easy to navigate. Pros is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized. Cons I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well. Review Source LW Lauren W. Owner and SLP Medical Practice Used the software for: 2+ years ### "Fusion review" February 14, 2025 4.0 Overall I enjoy the product. Easy to navigate within accounts. Pros Easy to navigate and user friendly. has been the best option of the 4 EMR’s that I have used. Cons Billing tab does not link to notes. Also when in the billing tab it always jumps back to the first tab vs the last thing you are working on. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Billing was terrible and did not link easily to accounts. Review Source LA Laurel A. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Fusion. Quick and painless " February 28, 2025 5.0 It’s simple to navigate. I can write notes quickly. Everything is saved under the patient. I can look a patient up easily. Pros The ease of pulling forward previous information. Cons Not being able to add a document within the persons profile but have to navigate to a different section to add it. Review Source DH Debi H. Speech Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "Love this program!" February 22, 2025 4.0 Very good. It is so much better at keeping tra k of thing than our old system. Pros It is easy to navigate and user friendly. Things are easy to find. Cons I would like dob to show in the calendar, so you dont have to navigate away to find it. Switched from [CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/) It was cumbersome and did not meet our needs Review Source SB Stevie B. EI SLP Education Management Used the software for: 2+ years ### "Fusion makes documentation and billing easy." February 14, 2025 5.0 Excellent. Reliable. Easy to use. Helpful fax/email features. Pros helps me stay organized, manage my caseload, stay on top of keeping documentation timely, and has never lost any of my data/documents. I have used many billing platforms over the last 15 years, and Fusion is my favorite. Cons I wish there was a way to include students I am supervising without giving them my login/pw. There is but it means paying more. I work for a state funded non-profit so extra cost is problematic. Review Source TM Tabitha M. Speech Pathologist Medical Practice Used the software for: 1-2 years ### "Lack of support/customer service " February 17, 2025 1.0 Awful. Customer service is the worst. No one seems to actually want to help fix the problems as a whole. Pros Data storage, ability to carry over items from previous documents. It has potential but customer service holds it back from reaching its full potential. Cons The customer service aspect is awful. We have reached out several times to aid in Medicaid billing. We even reached a manager via email. He has yet to respond and fix the problem. We are still having to do Medicaid billing by hand. Considering what we as a small clinic pay per month for services I would expect more. So that is why my rating is so low. Customer service is everything and is the worst at actually fixing the problem. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Thought the ease of use including documentation and billing. Review Source SS Shannon S. Office Manager Admin Medical Practice Used the software for: 2+ years ### "Fusion has Great Customer Service" February 18, 2025 5.0 It's been great! Love that we can talk to an actual person when needed. Pros GREAT Customer Service! Ease of use. Always easy to get in touch with an actual person to help with anything needed. Cons nothing I can think of. they are constantly updating new features Review Source AC Ashleigh C. Owner Medical Practice Used the software for: 2+ years ### "7 year Fusion User" February 14, 2025 4.0 Overall we have had a great experience with . We have used it for 7 years in our private practice. Pros I like that it is "pediatric specific", so as a pediatric clinic, we are not have to weed out extra "adult" templates that we don't need. I like how it looks "visually", and scheduling is easy to do. Cons I don't like that you only have a "co-pay" option that attached to each payment. I really wish there was an option to attach to each payment that would state how much they owe at each visit (even if it's not a co-pay). I also think that the reports are difficult to run. Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing Fusion I liked the visual presentation and ease of navigation. Review Source AS Alyssa S. Clinical Director Medical Practice Used the software for: 2+ years ### "Clinical Director/SLP Review" February 19, 2025 4.0 Happy, but there is room for improvement. Pros Ease of document writing for therapists, ability to view multiple clinicians' schedules, presets. Cons Difficult to manage a waitlist with a company our size with multiple locations. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Fusion familiarity with the system, compatibility with our type of practice Review Source SL Sarah L. CEO, HR Manager Medical Practice Used the software for: 1-2 years ### "Fusion review for ST & OT pediatric private practice" February 13, 2025 4.0 Good in comparision to other EMRs used for private practice. Pros Easy on use for scheduling and therapy evaluations and notes. Billing remit system is great to send to insurance. Cons The cost is very high since I have many therapists. Invoicing patients is difficult and time consuming. Intake forms are good but billed with per user, so they are too expensive and I will have to cancel due to the high cost. Support (help) used to be availble via chat but now it seems like taht is no longer an option. Alternatives considered [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion Platform is easy to understand and navigate. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.