# Page 6 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Fusion the right Electronic Medical Records solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews --- Fusion 4.3 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Fusion ## Showing most helpful reviews Showing 126-150 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mark S. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Efficient, but could use some cleanup of visibility. " February 18, 2025 4.0 has been pretty smooth and efficient overall. It has different experiences based on your role at the clinic and some features would be better shared between roles, such as ease of seeing future appointments from the calendar. Pros The ease of writing daily notes and how quickly I can finish documentation. Cons Trying to find patient schedule information and the fact that there's not an option to copy from notes further back than the last one. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) The company I work for made the decision. Review Source JB Jenni B. Assistant Director Medical Practice Used the software for: 2+ years ### "Great EMR for our clinic" February 19, 2025 5.0 has been better than our last EMR; there are some things that have been added that actually make things more difficulty but overall great EMR Pros ease of completing paperwork; everything housed in 1 place Cons personalization per clinic; do not like the new cases Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Fusion better for all disciplines that we have in clinic Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) did not like the other product; needed something more up to date Review Source NM Nicole M. PT Medical Practice Used the software for: 2+ years ### "User Friendly for Therapists" February 19, 2025 5.0 Pros Very user friendly for therapists. No longer a new grad, but when I was a new grad it was easy to figure out . The option to pull forward information from the previous note is very handy. The opportunity to create quick phrases is very helpful for evaluations to speed up the documentation and the goal bank is great for the goals therapists find themselves using frequently. Cons You are unable to see the fax cover sheet or what you typed on the fax cover sheet after you send a fax. There also is no page for admin to see all the faxes that have been sent. This makes it difficult when a physician calls to ask a question specifically from the therapist who sent the fax and without access to see all the faxes sent or the cover sheets, we are unable to know who the therapist was without asking the whole staff and often the therapist does not remember what they sent on the fax cover sheet. Review Source EI Elise I. Speech therapist Hospital & Health Care Used the software for: 6-12 months ### "Fusion is a great resource" February 26, 2025 5.0 Very positive, I like the outline and concept of it a lot. It is very easy to manage and get my notes done on any device. I would recommend this to other clinicians. Pros Very organized and easy to use and figure out! Cons Sometimes I accidentally press the erase button on the right side of sections in the evaluations, which is infuriating. It would be nice if they made those buttons smaller to prevent accidents. Review Source RM Rebecca M. Executive Director, Occupational Therapist Medical Practice Used the software for: 1-2 years ### "Great product, easy to use and great for training new people" February 19, 2025 5.0 Overall I am pleased with it, the cost is a factor but I feel like the value is high. Pros The customer service is excellent. It is also very user friendly and intuitive. Cons The price for any additional providers, even if they only work part time and that the price for using the custom intake forms is per provider which really adds up. Alternatives considered [Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Ease of use, discount the first year, strong implementation support Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Raintree was confusing for our new staff and there was a lot of training that went into how to do notes Review Source CH Camille H. SLPA Health, Wellness and Fitness Used the software for: 2+ years ### "Use fusion " February 14, 2025 5.0 Overall I have no issues with , I use it for work purposes and it gets the job done. Pros It’s very user friendly and convenient. There are tabs that break down for each topic and most things can be edited or changed if there is a mistake made. Cons The continuous log in. It would be more practical if it remind logged in longer from current devices, however I do understand privacy concerns. Review Source MM Myrna M. Speech Language Pathologist Medical Practice Used the software for: 1-2 years ### "Improvements are noted" February 16, 2025 5.0 Overall it has been very positive. I joined after many changes were made to improve client satisfaction, and I believe new procedures were put in place. For example, better customer service access. Most calls I make to customer service now are answered promptly, which is helpful as I continue to learn to navigate use of for my small private practice. Pros The automated submission of claims, as it has significantly reduced the time I have to spend on insurance claims. Cons Price, it’s more expensive than other EMRs that are geared towards speech therapists. Alternatives considered [Availability Online](https://www.capterra.com/p/213196/Availability-Online/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion It had been on the market longer than the others and therapists that were currently using it told me that the issues had in the past were improving. Review Source JP Josephina P. SLPA Hospital & Health Care Used the software for: 2+ years ### "Fast Paced Speech and OT Clinic" February 18, 2025 5.0 has been a great exsperince for our fast paced clinic. Pros Organization of client information. Communication with team across professionals. Data being accessible with graphs. Cons Not knowing who inputs appointments when cancelled or moved. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Changed clinics to new clinic. Central reach did have data areas and does. Review Source SW Sarah W. Certified Medical Adminstrative Specialist Mental Health Care Used the software for: 1-2 years ### "Great for scheduling and patient information, but needs to be better for billing" February 13, 2025 4.0 Overall great experience, but I wish there was a little more versitality when it comes to billing experience. I have watched a lot of the webinars and they are helpful, but I wish it was easier for the billers. I find there is a lot of struggles on the billing side. Pros I like the way to input information and that we can schedule easily. Cons I do not like that there is not an option to to put different copays or Co-insurances for each therapy. There needs to be multiple disciplined co-pay/co-in and also a way to link Insurances to the portal to keep up with deductibles and Out of pocket Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Because we wanted everything in the same place. We still cant have our entire practice on here, because we also do ABA so thats on a different EHR system. Review Source AV Angela V. Billing Specialist Mental Health Care Used the software for: 2+ years ### "Fusion Review" February 14, 2025 4.0 Overall, I like the system and appreciate the support staff. Pros I really appreciate 's customer service team. They are always very helpful and kind. Cons I don't like that doesn't have an option to set up automatic payments. Manually entering automatic payments is very time consuming and inconvenient. I also wish the primary EOBs that are not paid would attach to the secondary claims. All of these claims have to be sent by paper claim which is also very time consuming and seems like a basic service that should be handled by the Fusion system. Review Source TC Toby C. Program Director - Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Mixed review" February 13, 2025 2.0 Overall from a clinical stand point it is easy to access, easy to navigate and is "current" looking which helps with onboarding and training for new staff. The support staff is generally helpful, however with the lack of audit trail I have questions about built in HIPAA compliance versus compliance that exists because our office is diligent about it. Pros Ease of access and transitioning staff onto use. Cons Lack of an easily accessible audit trail on a variety of things. As a clinic director the things I have the biggest issue with are related to scheduling/rescheduling appointments and addition of information to accounts/charts. We have difficulty from a financial standpoint getting our accounting to match the documentation and reports we get from however I have minimal experience with that end to speak in an education fashion about the difficulties our accountant has Review Source JG Joanna G. Billing Specialist Medical Practice Used the software for: 2+ years ### "User Friendly" February 13, 2025 4.0 It is a decent EMR system but could use improvements in claims billing and notifications. Pros It is very user friendly for front desk and therapist. We can easily navigate schedule, profiles, and charge copays. Cons It could use some work with allowing individual message alerts be sent to certain families vs having to chose 24 or 4 hour alerts to be sent to all. Billing can also improve when there are more than one insurance plan the patient may have so we don't have to enter duplicate accounts. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) We made the switch to have everything in one system. Review Source BD Bethany D. Business owner and physical therapist Medical Practice Used the software for: 1-2 years ### "Physical therapist and Owner of Fly High Pediatric Therapy Center " February 17, 2025 4.0 I have appreciated the program since opening my clinic. It has allowed me to streamline notes and paperwork. Pros Having access for all therapist on one site and billing straight from the site. I like the ability to complete a POC easily and fax straight from site. Cons No auto correct for typing like other programs to correct simple typing errors. When typing a progress note using the standardize test scores, the scores do not carry over to the plan of care sent to the doctor. Therefore, I have to type the scores in again. We have contacted about this. Review Source SD Shelle D. Admin Mental Health Care Used the software for: 1-2 years ### "From Admin Point Of View" February 24, 2025 4.0 Overall I like . The layout is smooth compared to many program. The screen are easy to move through. Pros I like the layout of the program. The tabs along the side in the chart is very helpful. Cons It takes too many steps to complete appointment scheduling. When you are inside of the client's appointment screen you have to add the name again. Also if you forget to add the therapist name you do not have an option to do it from that screen. You must exit. It should also be an option to add from a already existing time scroll instead of having to manually input the time. These fixes would improve on time management. You may also want to consider adding a portal tab to the side bar inside the patient chart. It would also be wonder to be able to move the providers name around on the front board. Review Source EC Erin C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Fusion Review" February 16, 2025 4.0 Overall, works well for my practice. Pros Ease of documentation for therapists and good process from therapist signature through claim processing. Cons I do not find insight reports regarding finance and AR to be accurate. This makes it very difficult to ensure we are accurately and timely paid for services rendered. Also, because we can not load our fee schedules into the system, it takes extra work to balance and post payments. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) WebPT was too adult focused for my practice. Review Source EP Elizabeth P. Owner and SLP Hospital & Health Care Used the software for: 1-2 years ### "A Good Change For Our Company" February 14, 2025 4.0 We've enjoyed it so far. Yes, there are some things we have to work through, but it's worked for us. Pros The cost is more realistic than other EMRs we have used. Customer service is great and responsive. Cons I wish there were more reports or more ways to view the data I want. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Mainly, the price! But also is more pediatric-friendly. Review Source JA Jennifer A. Front Office Administration Medical Practice Used the software for: Less than 6 months ### "Fusion has some great attributes, but is lacking on the ancillary components." February 13, 2025 4.0 We are still in the transition period, so we are not fully using the platform. This has been a long journey and didn't go as smoothly as we had hoped (copying over goals & documentation). We are hopeful that once we are fully transitioned, the switch to will make things more efficient. Pros I appreciate the scheduling aspect of the platform. I think that it is very user-friendly. Cons I think the ancillary components could be better. Reminders are generic and do not allow for confirming or canceling. Also, I think that the Customer Service offered during the transition period isn't very easy to access. There is a lot of directing to the web-based education when a simple walk-thru would be easier, especially for an entire practice, to understand the flow of . Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) We thought would be more suited to our Speech Therapy practice, aiding in efficiencies. Review Source KB Kara B. Occupational therapy Medical Practice Used the software for: 2+ years ### "Great/easy doc system " February 14, 2025 5.0 Overall experience with has been great! Pros It is easy to use. I like that administrators can control what features are available to clinicians. For example, my last clinic we were able to cancel appointments and add them (i.e. more administrative work), but at my current clinic, we do not have that option, creating a more streamline space for admin team only. Cons I think is pretty easy to navigate. I do not have concerns about Fusion, except the occasional "system down" frustration. Review Source DA Danielle A. Speech Language Pathologist Hospital & Health Care Used the software for: 2+ years ### "A Great EMR for Pediatric SLPs" February 24, 2025 5.0 Overall, it's been great! I do appreciate the aesthetics and the easy navigation. I've tried several EMRs and is still my most preferred Pros I appreciate the appearance and the fact that it is very user-friendly overall Cons I would prefer being able to independently customize more of the evaluation report templates to more accurately include the things I assess for Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[HENO](https://www.capterra.com/p/161918/HENO/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Went back to due to some features that were lacking Review Source LS Lauren S. Owner and occupational therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Growing Pains" February 24, 2025 4.0 We have enjoyed it. I like the reminders but also not a huge fan since its growth. Seems to be adding things that aren’t necessary but taking away perks (loved having tests already there to import) Pros Ease of calendar and drop downs. Evaluations are straight forward. Cons The new case part. It makes it difficult to switch schedules if filling in. It also makes no sense as an OT I shouldn’t be allowed to comment on another disciplines notes. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Scheduling easier and reminders were easier. Review Source CA Carolyn A. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Works well for providers" February 24, 2025 4.0 Overall, it serves our needs well enough. This doesn't quite fit our needs, but it's good enough. Pros Ease of user access. It's convenient for therapist users. Very easy to navigate Cons Limited reporting functionality. A lot of the reports are only usable with the full billing plan Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Recommended before it was Therapy Brands product Review Source RM Randi M. COTA Medical Practice Used the software for: 1-2 years ### "Love the easy navigation! " February 28, 2025 5.0 Very pleased! Great software to have! The best so far to date. Pros Accessibility when scheduling, documentation, customer service, overall navigation of . I enjoy the simplicity. Even error message are friendly and personable. Cons I wish there was a way to easily access missed visits, or an easier way to generate missed visit count, besides looking in their “auth dates” and manually counting how many missed visits. Review Source SP Sophia P. Program Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Functional Foundations Pediatric Services" February 21, 2025 4.0 Positive. It takes a while to learn a new EMR but once you have a hang of it, it is easy to use. The customer service has been really great. Pros User Friendly. Customized for Pediatrics. Great customer support. Cons Wish we could add templates for letters of medical necessity. Would be nice to have AI scribe options to speed up documentation built into the system Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Fusion more customized for pediatric setting... Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) WebPT did not work well for pediatrics.. Review Source HH Holly H. Speech Language Pathologist Medical Practice Used the software for: 2+ years ### "Highly recommend Fusion for any SLP, OT or PT" February 13, 2025 5.0 It’s affordable, easy to use and wonderful customer service. Pros It’s very user friendly. I can write my evaluation reports or SOAP notes quickly. I love the ability to fax a PHI document to another professional. It helps me stay organized and keeps track of expiration dates and visits. Cons The inability to add coworkers to existing messages. Instead, you have to start a new message. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) Reason for choosing Fusion I used other systems at private practices I worked for in the past and they were not as user friendly as . Review Source SN Shifra N. Clinical Director Medical Practice Used the software for: 2+ years ### "Great System" February 18, 2025 4.0 Great! We have been very happy with the switch to from our previous system. Pros Build with speech/OT/PT in mind! Very easy to use. The integrated billing system is integral to our clinic's billing and revenue. Cons Costly, would like to see certain features added such as the ability to add a credit card without charging the card, ability to label contact names, track revenue better, to name a few. Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Seemed to be the best fit for our company Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Central Reach is not designed for speech or OT, it was designed with ABA in mind. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.