# Page 7 | Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (709)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Fusion

## Showing most helpful reviews

Showing 151-175 of 709 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kelly P.  
Speech Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Complaint with pending daily notes"

February 19, 2025

4.0

Pros

When documenting evaluations, there is an opportunity to both use a drop down menu for quick and easy documenting, and sections that allow therapist to document using own words.

Cons

Customer service and "pending" daily notes. I have 6 daily notes from \[sensitive content hidden\] still sitting in my "pending" list that cannot be reclaimed or signed. I have reached out to customer service several times regarding the issue. No one ever reached out to me with progress of issue; I had to initiate contact in order to receive an update. I was then given a response that the issue was not fixed. This particular correspondence occurred at least 4 times, with no resolution. As of \[sensitive content hidden\], I still have x6 daily notes from 2023 that cannot be signed.

Review Source

RM

Rachel M.  
Pediatric Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ease of Use"

March 3, 2025

5.0

I like the adaptability and ease of use with Fusion. It feels intuitive and easy to understand and I appreciate that so much information can be stored in one place. I find the interface to be very easy to navigate.

Pros

I like that the system is easy to use and things are written in language that is understandable and free of jargon. I appreciate that the documentation, scheduling, and billing is all in one spot.

Cons

I don't like there are separate documents for re-assessments and initial evaluations, as my company does not use them and they seem superfluous. But I'm not sure if it's a feature that can be turned off and we haven't done so yet.

Review Source

LH

LINDA H.  
Authorizations Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Overall Good Product"

February 19, 2025

5.0

I have had a very good experience using this product.

Pros

I like the ease of uploading documents and writing notes

Cons

There are a couple things I would like to have: for instance I would like a place to keep track of yearly Plans of Care (POC) necessary for our government agency for disabled people and to be able to filter it out so we can know monthly who needs a new POC for the year.

Review Source

JH

Jeff H.  
Billing and collections associate  
Medical Practice  
Used the software for: 1-2 years

### "Fusion from a biller and collections associate perspective."

February 13, 2025

4.0

I was brand new to billing and collections when I first started with Fusion. The ease and simplicity of Fusion made it very easy to learn and understand.

Pros

I like the ease of being able to use it. It is a very straight forward product that does not have a huge learning curve.

Cons

I wish there was a way to auto send invoices to families versus having to send them individually.

Review Source

TD

Tyler D.  
Occupational therapist assistant  
Medical Practice  
Used the software for: 1-2 years

### "Easy Peasy"

February 26, 2025

5.0

Overall I have had enjoyable expiremce with fusion, it’s made a complicated job much easier, and without it I definitely would end up having longer days/time spent on documentation.

Pros

The accessibility it’s much more convenient than traditional note sites

Cons

Occasional visual glitches for example sometimes the wrong client pops up and you have to readjust/fix after clicking

Review Source

SN

Shifra N.  
Clinical Director  
Medical Practice  
Used the software for: 2+ years

### "Great System"

February 18, 2025

4.0

Great! We have been very happy with the switch to Fusion from our previous system.

Pros

Build with speech/OT/PT in mind! Very easy to use. The integrated billing system is integral to our clinic's billing and revenue.

Cons

Costly, would like to see certain features added such as the ability to add a credit card without charging the card, ability to label contact names, track revenue better, to name a few.

Alternatives considered

[WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/)

Reason for choosing Fusion

Seemed to be the best fit for our company

Switched from

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)

Central Reach is not designed for speech or OT, it was designed with ABA in mind.

Review Source

SP

Sophia P.  
Program Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Functional Foundations Pediatric Services"

February 21, 2025

4.0

Positive. It takes a while to learn a new EMR but once you have a hang of it, it is easy to use. The customer service has been really great.

Pros

User Friendly. Customized for Pediatrics. Great customer support.

Cons

Wish we could add templates for letters of medical necessity. Would be nice to have AI scribe options to speed up documentation built into the system

Alternatives considered

[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing Fusion

more customized for pediatric setting...

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/)

WebPT did not work well for pediatrics..

Review Source

AR

Atara R.  
Occupationl therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion is great"

February 20, 2025

4.0

I am happy with Fusion overall. It is a great system to be able to manage lots of clients and multiple therapists. I am impressed with the easy and simple way to navigate and use.

Pros

Reminders, easy to use and fill in daily notes, dot phrases, and alerts that pop up on your screen when cancellations and check ins occur

Cons

I don't like that you must change the password so frequently, as it makes it difficult to remember. I also would appreciate having birthday notifications/alerts when a child is seen the week of or day of. Maybe you can make a balloon next to their appointment.

Review Source

SA

Soul A.  
Patient Care Coordinator and Scheduler  
Medical Practice  
Used the software for: Less than 6 months

### "Great, Can Be Excellent"

February 19, 2025

4.0

It’s good overall. I can do my job very well even though I haven’t had any prior experience with E-health platforms

Pros

I like it’s functionality and that it’s very user friendly. The interface is easy to get used to even as a beginner in Healthcare administration.

Cons

I don’t think I’ve noted any cons but I do have suggestions: please I would like an option to star/pin messages on fusion, that way I can filter through the most important messages and not just mark it unread all the time.

Review Source

jH

jonathan H.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fusion Review"

February 24, 2025

4.0

Overall, Fusion Web EMR provides a smooth and efficient experience for therapy practices looking for an all-in-one solution with strong documentation and billing capabilities.

Pros

. Cloud-Based Accessibility Access patient records from anywhere with an internet connection. No need for on-premise servers, reducing IT costs. 2. User-Friendly Interface Intuitive design makes it easier for healthcare providers to navigate. Customizable dashboards improve workflow efficiency.

Cons

no option to modify/add/utilize "add from last" in some areas of docs which is slow

Review Source

AL

Ashlynn L.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The absolute best documentation system! "

February 18, 2025

5.0

I would recommend Fusion to any business owner looking for a simple, user friendly, EMR system.

Pros

Fusion is SO user friendly! It makes appointments, notes, goal tracking, and every part of documentation easy to use. Fusion is easy to navigate and easy to learn. My entire staff loves Fusion!

Cons

Tracking progress notes that are different frequencies can be challenging. I know Fusion has the capabilities to perform this however it hasn't quite worked out for me.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Fusion was easy to use and felt like an "all in one" option

Review Source

JP

Jill P.  
Owner - Speech Language Pathologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Its Ok. There are things I would change"

February 19, 2025

3.0

There are several things I would like to see changed. Fusion is very expensive, especially when 4 of our employees are part time.

Pros

Scheduling the clients and submitting claims is easy.

Cons

The part time employees have the same rate as full time employees. It cost extra money to send text and forms after already a high price to use Fusion with as many therapists we have.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

Fusion had more options than clinicsource

Review Source

HR

Hannah R.  
Occupational Therapy Assistant  
Individual & Family Services  
Used the software for: 2+ years

### "Crashes and Pulling forward"

February 18, 2025

4.0

I would give Fusion an 8/10. Very user friendly and easy to use. Sometimes crashes and I wish you could pull forward individual goals when writing a daily note vs pulling forward the entire note. Makes it time consuming to go back and delete goals you did not work on that day.

Pros

I like fusion because it is very user friendly and easy to use.

Cons

Crashes and pull forward entire note vs specific goals only

Review Source

KV

Katie V.  
Speech-Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great experience with Fusion"

February 14, 2025

5.0

I've really enjoyed it overall. It makes report writing simple and easy.

Pros

Ease of report writing, quick phrases, preloaded assessments

Cons

It can sometimes be glitchy and slow. It is frequently 'down' and we have to wait to use it

Review Source

AB

Anjelica B.  
SLPA  
Alternative Medicine  
Used the software for: 6-12 months

### "AB review for Fusion"

February 14, 2025

4.0

Good, I would change very small functions to make the experience a little more seamless but over all once learned, Fuson is a good application.

Pros

How so much data is available in one place.

Cons

There should be some sort of auto save function. Many times I’ve accidentally backed out of the current note I’m working on and lost all the data.

Review Source

AR

Ashley R.  
Owner  
Education Management  
Used the software for: 2+ years

### "Great EMR!!"

February 14, 2025

5.0

Pros

Fusion has an easy to use interface. It is easy to write notes and daily scheduling.

Cons

If I could add one feature, it would be the ability to charge those the processing fee when using a credit card to pay their invoice.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

The ease of use and billing. I have used fusion before as well

Review Source

SD

Shoshana D.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Not user friendly but gets the job done"

February 14, 2025

4.0

Once I became used to Fusion I was able to navigate it. However there are some basic things that we have to build workaround for and things that are not intuitive to learn. It takes us a long time to onboard people because of that.

Pros

consistency. Aside from a few exceptions, it works constantly and fluidly.

Cons

Not user friendly. Takes people a long time to learn and figure out.

Review Source

JM

Jillian M.  
PT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hasn't kept up"

February 17, 2025

2.0

I think there are much better EMRs on the market these days. Having used Fusion for almost 4 years now myself I feel as though we have grown and the system has not properly kept up with our needs. When you ask for more features, you are told it has to get enough "votes" for it to be considered. With a cost higher than competitors like Jane and Simple Practice it's only a matter of time before we switch systems.

Pros

Simple learning curve for therapists who do not have much experience/are newer to practicing.

Cons

Too simple; double documentation (i.e. a daily note with every progress, eval, discharge), no minimize button.

Review Source

BF

Brie F.  
Executive Director SLP  
Hospital & Health Care  
Used the software for: 1-2 years

### "We Love Fusion!"

February 24, 2025

5.0

We tried a different EMR and it was much less user friendly than Fusion, especially when considering the number of users in our practice.

Pros

It's ease of use and extremely functional nature.

Cons

Sometimes pulling reports can be difficult and it can be hard to pull the exact report you need.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

We originally had Fusion, then switched to Jane and came back to Fusion.

Review Source

JD

Jenna D.  
HR Manager  
Medical Practice  
Used the software for: 2+ years

### "LP HR Manager Review"

February 14, 2025

4.0

Overall, it has been the better EMR software to use.

Pros

The documentation software is very flexible and manageable as a treating clinician.

Cons

Lack of integration with our ABA services. Also, it is an expensive service as you pay per therapist on the service.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane made things incredibly difficult for all aspects of the clinic.

Review Source

MM

Marissa M.  
Occuaptional Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A Great Documentation System"

February 14, 2025

4.0

Overall, I genuinely enjoy Fusion and think it is the best documentation system I have ever used.

Pros

I love that Fusion is so user-friendly and makes it easy to access documentation for multiple disciplines.

Cons

One problem I've had is that sometimes a note will randomly get kicked back after I have signed off on it and the data has been deleted. It doesn't happen often, but is odd when it does. Additionally, once I archive or discharge a goal, it still appears on the client's daily note, which makes it difficult to tell what goals are still relevant if multiple therapists are treating the same client.

Review Source

EW

Elizabeth W.  
occupational therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly, even for non tech people "

February 15, 2025

4.0

Really positive. Fusion is my favorite online scheduling platform. I have used Janeapp, Web PT, and others, and none of them are as user friendly as Fusion. I am not a tech minded person and I actually enjoy using Fusion.

Pros

It is easy to figure out and has an intuitive set up that is not overwhelming.

Cons

The progress notes and re-assessments require that you transfer goal progress from daily notes onto those notes, instead of having a way to carry them forward the way you do no daily notes.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

It was too difficult to use and it was visually overwhelming and confusing to figure out all the small boxes to check off to complete documentation. The platform was not intuitive to navigate.

Review Source

MG

Marina G.  
Occupational Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion Review from Outpatient OT"

March 4, 2025

4.0

I think overall fusion is a great program, allowing clinicians to be as flexible as they would like with documentation.

Pros

I like most the flexibility of the program. I like that I am able to add/remove as much as I would like.

Cons

I don't like that when I hover over some of the goals to see the progress that it does not show me the information/data from that date. Fusion used to allow me to do this if I clicked on the date when previewing the goal data, however, in the most recent update this was taken away. I also wish I could check in my own patients and see my co-workers schedules.

Review Source

KF

Katie F.  
clinical director  
Medical Practice  
Used the software for: 6-12 months

### "Fusion Review"

February 13, 2025

4.0

I have enjoyed it. The more i use the product the easeir tings become

Pros

I like how nice the reports look and how well intake forms input into the client portal area. I love the billing side and being able to create invoices and make payments with ease.

Cons

That the note templates are not customizable. For our clinician working with 2-5 year olds who are autistic we need to use specific areas that just don't need all the drop downs and section you have set. We make ti work but it would be easier if we could customize. Also quickphrases should be able to be added from documents by all roles.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

much easier to use and easier billing side for small company

Review Source

DAB

Dee Anne B.  
Speech Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Fusion review!"

February 13, 2025

3.0

It has been a steep learning curve for myself and numerous other staff/clinicians. It's lack of intuitive features. It seems there is a lot of steps to do in order to complete a simple task.

Pros

The scheduling calendar, the auto reminder for parents, the charting/notes template and the chat feature.

Cons

1\. The inability to share reports more than once. 2. The inability to add a table to a report template. 3. The goal criteria does not show up in the final goal/report. You put it in the goal section but it does show up in that way.

Switched from

[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/)

Needed more efficiency and user friendly features.

Review Source

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