# XCALLY Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about XCALLY Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/136894/XCALLY

---

# 

 XCALLY Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

XCALLY

## What is XCALLY?

XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion’s unique technology—multichannel, real-time, efficient, and AI-driven. Deliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence. Designed for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step.

## What is XCALLY used for?

[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 130 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

€29

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for XCALLY?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xcally.com/&name=XCALLY)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### XCALLY

4.8 (130)

VS.

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

€29

Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (130)

Ease Of Use

4.3 (3,601)

Value For Money

4.7 (125)

Value For Money

4.2 (2,655)

Customer Service

4.8 (125)

Customer Service

4.3 (2,764)

## XCALLY alternatives

[4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

Starting price

$90.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

Highest Rated

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)

[4.8 (316)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/29589/CallCenterNOW/)

[View all alternatives](https://www.capterra.com/p/136894/XCALLY/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.6 (35)

74.29% of 35 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Center Management

4.7 (28)

82.14% of 28 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

4.6 (27)

77.78% of 27 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Automatic Call Distribution

4.6 (26)

80.77% of 26 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Computer Telephony Integration

4.7 (26)

76.92% of 26 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Call Monitoring

4.7 (24)

87.50% of 24 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

XCALLY 64 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.7 (129)

4.7

Based on 129 reviews

## Pricing

Value for money

4.7 (125)

Free Trial

Voice

€29.00

Per Month

Value for money

4.7 (125)

4.7

Based on 125 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (125)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (125)

4.8

Based on 125 reviews

## User reviews

Overall rating

4.8

Based on 130 reviews

Filter by rating

5(108)

4(20)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AG

Ade G.

Call center rep

Banking

### "Xcally is great"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 31, 2025

Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access.

Cons

Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Michaela L.

Marketing Manager

Telecommunications

### "great omnichannel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2024

Pros

Easy installation. Fast support response. Reasonable price.

Cons

Upgrade may bring some additional issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AO

Amit O.

Project Manager

Telecommunications

### "Excellent product for call center management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 7, 2024

Pros

Ease of use for administrator and agent.

Cons

Reports engine lack the option to run all query types from the database

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jurijs M.

IT specialist

Telecommunications

### "my review."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 7, 2023

Pros

easy install, setup, management. friendly UI.

Cons

problem with performance for old install.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sara G.

Project Manager

Telecommunications

### "My own comments "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 4, 2023

I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.

Pros

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Cons

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MF

Miguel F.

Support team

Telecommunications

### "Review XCally"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 4, 2023

In general its a good product an so usefull for all the necesities of the customer

Pros

The intuitive menú for all the configurations, specificly Cally Square.

Cons

I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WE

Will E.

Pre sales engineer

Telecommunications

### "Easy and fast to deploy "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 4, 2023

It’s been so easy to learn how to install and manage. It’s have many advantages and features over the competitors

Pros

The user interfaces is the easiest think

Cons

Nothing particularly, the platform is very useful and friendly

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Stefano D.

Planner Manager

Telecommunications

### "Eccellente software per BPO "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 29, 2023

Pros

La possibilità di customizzare le configurazioni del software nel dettaglio. Lavorando in un BPO con numerosi Clienti è fondamentale poter personalizzare le impostazioni del sistema per servizio per cliente. Ritengo essenziale e tra i benefici principali che il sistema recepisca le modifiche in realtime, senza dover scollegare gli operatori.

Cons

Le configurazioni legate alla reportistica potrebbero essere più intuitive. Elaborare report personalizzati può risultare complesso per utenti non tecnici, privi di competenze nei linguaggi tipici utilizzati nella configurazione dei database.

Switched from

[TVox Omnichannel Contact Center](https://www.capterra.com/p/10013946/TVox-Omnichannel-Contact-Center/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Mario A.

Supervisor

Telecommunications

### ""Finalmente una suite completa""

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 29, 2023

Pros

Il supporto che abbiamo avuto da tutti i reparti è stato sempre veloce e risolutivo.

Cons

L'usabilità dell'interfaccia è migliorabile

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

John A.

CEO

Telecommunications

### "Xcally is a hybrid "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

November 13, 2023

It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems.

Pros

I like the fact it help installer to fulfil their hosting plan with their customers.

Cons

In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/)

Popular comparisons

[Ringover vs XCALLY](https://www.capterra.com/compare/136894-169627/XCALLY-vs-RingOver)[Convoso vs XCALLY](https://www.capterra.com/compare/76768-136894/Cloud-Predictive-Dialer-vs-XCALLY)[DialedIn CCaaS vs XCALLY](https://www.capterra.com/compare/29589-136894/CallCenterNOW-vs-XCALLY)[Readymode vs XCALLY](https://www.capterra.com/compare/136728-136894/Readymode-vs-XCALLY)[LiveAgent vs XCALLY](https://www.capterra.com/compare/102188-136894/LiveAgent-vs-XCALLY)[Nextiva vs XCALLY](https://www.capterra.com/compare/136894-175788/XCALLY-vs-Nextiva)[CallHippo vs XCALLY](https://www.capterra.com/compare/136894-159578/XCALLY-vs-CallHippo)[Aircall vs XCALLY](https://www.capterra.com/compare/136894-184709/XCALLY-vs-Aircall)

[Zendesk Suite vs XCALLY](https://www.capterra.com/compare/136894-164283/XCALLY-vs-Zendesk)[Calabrio ONE vs XCALLY](https://www.capterra.com/compare/110588-136894/Calabrio-One-Suite-vs-XCALLY)[JustCall vs XCALLY](https://www.capterra.com/compare/136894-157853/XCALLY-vs-JustCall)[3CX vs XCALLY](https://www.capterra.com/compare/136894-158704/XCALLY-vs-3CX)[Genesys Cloud CX vs XCALLY](https://www.capterra.com/compare/136894-179417/XCALLY-vs-Genesys-Cloud)[Squaretalk vs XCALLY](https://www.capterra.com/compare/136894-219046/XCALLY-vs-Squaretalk-Matrix)[Five9 vs XCALLY](https://www.capterra.com/compare/132405-136894/Five9-vs-XCALLY)[NiCE CXone vs XCALLY](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)