Who Uses This Software?

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.


Average Ratings

28 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Xenialab
  • www.xcally.com
  • Founded 2007
  • Italy

About XCALLY

Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer.


XCALLY Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

XCALLY Reviews Recently Reviewed!

They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices!
Their support response time exceeds any expectations.
IVR designs are easy and changes are applied in real time, no need to restart server.

Cons: They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

Overall: Money saving. No need to buy expensive hardware.
We have information to analyze now!

What a great value for money platform! Definitely what you aspire to run your CS!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Cons: nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Definitely the best and most powerful solution for the modern contact center

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand)
Asterisk based (more than one million installations worldwide)
Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's
Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk)
Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat)
Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better)
Very nice and easy to use GUI (spend more time on productivity with a short learning curve)
WebRTC ready (video enabling and future proof)
Excellent Support Team (you'll never walk alone)

A contact centre solution that make sense

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Omni channel system is widely known to be a mixture of application. Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels. With the ease in using the interface from Agent and supervisor perspective, its no doubt the best contact centre in the market.

Cons: The system needs more gui interactive interfaces. Suggest the more development should be done on the core level to handle flexible SIP service or dialplan. Web development should focus on eliminating code language but more user friendly language for anyone, supervisor or agents.

Overall: I have benefit in giving a new solution to my current customer. Thus upselling my product and services to growing companies .

I'm user and a vendor. Very satisfying

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile

Cons: the support is not 24/7. The contact manager is a little bit rigid but at the moment I have fixed all the problems

Overall: Custome Satisfaction. Good performances in contact center environment. Customer become independent in few weeks

GOOD SOLUTION

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy administration
All features are working good.

Overall: nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution.

Nice work, to be continued.

Recommendations to other buyers: The good solution to easelly win customers in call center.

Nice and easy

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean, simple and powerful

Cons: The phonebar is only available for Windows user.

Overall: We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely.

It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.

Recommendations to other buyers: If you are serious about your contact center, give xCALLY a try.

Review to xcally phone and reporting

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Been using the xcally since we started 2015.
It is very user friendly and the reporting dashboard is so easy to use.

xCally Review

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Good customer service and easy to use.

Cons: Some glitch happened.

Overall: xCally has a really good customer service who is ready to help you regarding your issue and of course, it is easy to use. Although, sometimes there are some glitch happened but not frequently.

Recommendations to other buyers: Nope

This what we can called a valuable call center

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Features, support, and design of the software

Overall: We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product.

Simply the best call center software available today

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a truly call center solution out of the box.
It may be used as an IP PBX too.
Works on-premise or on the cloud.
It comes with its own Softphone.
It has a predictive dialer.
Can be integrated for pop-windows with any CRM.

Cons: It's software so origination and termination services are not included but that's not an issue. The guys from LinkedIP can bundle it all together.

Overall: I've been in the industry of call centers for over 20 years. During this time I've seen all kind of solutions: starting by the commercial (and expensive) ones and the free/open source ones. They all have their flaws and whistles. As a professional consultant I have to say that the commercial ones, in the mid to long road, they end absorbing a huge part of the profit. The open source ones help leverage the cost but they need a lot of time to tweak and to integrate; this time is also money.
But in between those scenarios, I was able to find xCALLY call center software. You can run xCALLY on your premises or hosted on the cloud on a dedicated or virtual server. The initial setup is very easy and quick. xCALLY comes with its professional softphone (they call it phone bar) which immediately takes off the burden of purchasing softphones or using the limited version of the free ones. xCALLY is agent-oriented and with at least 30 KPIs it's very easy to measure and evaluate agent's performance. On top of that xCALLY comes with a visual IVR designer. For those Call Center managers that love visual stuff xCALLY has the technology to design and deploy powerful IVRs in very simple steps; IVRs can be connected even with external data sources. For Supervisor, xCALLY allows to create a dashboard on the fly and present real-time information of many statutes and variables. Predictive Dialing? Yes. xCALLY features a powerful dialer that can run multiple campaigns at the same time. The latest version of xCALLY adds multichannel support. With the multichannel version is possible to queue events coming from SMS, Chat, Fax, Mail and many more.
I can testify that customers migrating from open source solutions such as GoAutoDial, ViciDial as well as commercial solutions such as Five9 and 8x8 are very satisfied with xCALLY. But xCALLY does not end there. xCALLY also offers integration with top name CRMs such as Salesforce, vTiger, ZenDesk and many more. Having a pop-up window when a call comes in or being able to call with the click of the mouse in a web browser is possible thanks to their Trigger feature.
So when it comes to a very mature and honest call center software I always recommend my customers xCALLY. Their latest version, Motion, is all what IT, Managers, Supervisors, and Agents would expect from a professional call center solution.

Recommendations to other buyers: If you are thinking about going open source and then tweak and do integrations I honestly can tell you that you will save time and money by just going through xCALLY.

xCALLY a Must Have for any Call Center

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Cons: What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Overall: Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following:
Manage the inbound and outbound call channel effectively using the flexible and
effective Queue Management xCALLY solution provides.
Build simple and extremely complex IVR with ease using xCALLY's powerful drag and
drop cally square tool to build IVR.
Integrate other databases and other CRM application like Zendesk to further enhance
the Contact Center Experience.
Build custom reports and also taking advantage of xCALLY in-built reports which helps
them make business decisions and meet business needs.

In Summary, If you are looking for a Call Management Solution that would best meet your business need?
Then try xCALLY.
We have been privileged to have used the solution for over two years now and all I can is
xCALLY is a must have for any customer service department of any business ranging from small
to large scale Call Centers - You get the best support on the solution and you get the best value
for your money.

Future of Contact Center Xcally Motion.

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Features rich,
Easy to use
Cost effective

Overall: We at DVCOM, were really looking for the modern and omani channel contact center solution as our customers keep asking for same and found XCally Motion extremely versatile with great wow factor. So far we had several demos to our prestigious clients and at each demo we got the wow and appreciation. The Xcally Motion is designed in a way that address all your future needs and demands as the call center grows and more focus is on customer satisfaction with omani channels communication. DVCOM is the proud partner in MENA region for Xcally Motion.

xCally Shuttle - Fast, light weight and easy to use!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Cons: Some features like agent to agent recording not available.

Overall: We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially!

Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly.

xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional.

xCally is consistently updating their product and they are quick to implement new features and fixes.

I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!

Recommendations to other buyers: Easy to install and maintain, I would recommend hosting the server on a tier 1 provider like AWS for stability and redundancy. Spend some time exploring the software and understanding how xCally interfaces with Asterisks, it will make your implementation go much smoother.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Aug 11, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Single UI for multiple input streams to call centre agents.
Open channel to allow unlimited integrations.
Support.

Overall: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.

Not only is xCALLY fantastic software but the support from them is just as fantastic!

Powerful and easy to deploy

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tiger Dial and Cally Square modules

Cons: Can't add custom content inside the dasboards

Overall: We were looking for a solution to make a custom integration with a customer ERP. An autodial module was also a prerequisite. It´s was a difficult choice, since there are many solutions out there, but we are proud for choosing xCALLY. Their support helped us getting all pieces up and achieve all our goals.

Recommendations to other buyers: If you need to make some custom integration maybe this is the right choice since they have an integration API that will make you life easy. The autodial module (Tiger Dial) also as a nice API. So if you are a programmer like me you will surely make use of that. The integration between your ERP and Tiger Dial can be and powerful marketing tool.

Reliable and easy-to-deploy !

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy and the support team is excellent !

Cons: not so cheap, but it's worth it

Overall: Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Easy to use and friendly web interface

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Build custom reports with MySQL queries on the GUI
Graphical call flow editor
Easy to use GUI
Asterisk based
Allows remote agents to use web browser as phone (WebRTC)

Overall: It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff.
The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.

realtime and beautifull call-center

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very-well designed web interface, Drag and Drop IVR

Overall: easy to use . a good solution for asterisk call centre solution. Good market prices. give me an easy life with my customers

Review from AMIR KOUKI

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use
Not need a hight level of telecom administrator
Strong
Voice was good
Good market prices

Cons: the only thing is that the license must change every time that i change the ip address.

Overall: I have choose xcally when i was a DSI in Mezzo Call center, and its an amazing solution who give me an easy life with my customers as an outsoursing company.

Recommendations to other buyers: No.

xCally Shuttle best product

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've installed xcally in many etherogeneous Environments without problems and very high customer satisfaction.

Do you want realtime and beautifull call-center dashboard ?

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use
realtime dashboard
integration CRM

Overall: I t's most powerfull call-center solution.
Realtime dashboards give to you right information directly.

Recommendations to other buyers: just choice this solution if you don't want lost money.

Pratical, Reliable and Very-Well Design

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Overall: Xcally Shuttle can drive you inside Asterisk word without further knowlodge. You'll be able to understand your call centre operation in few minutes.

Recommendations to other buyers: The best solution for asterisk call centre solution on the Market in my opinion.

Best Solution for call centers

Jul 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to install, configure and use, intuitive interface.

Overall: This is the best call center software I've used. Extremely versatile and very easy to configure even the most advanced features.

Amazing solution that help me to resolve all my problems in outsourcing call center in EMEA

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All in this solution is helpful like IVR, administration, intégration of crm ... All this was a nightmare for me using a traditional pbx or call center solution.

Cons: The only thing least about this solution and it is not far is that the licence must ne with a fixed ip address.

Overall: I Have used many call center solutions before xcally but now i satisfy my customers with easy intégrations and good/ easy to use solution like xcally.

Recommendations to other buyers: No, all in this solution is amazing.

Great Omni Channel solution

Jul 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great user interface
High level of scalability
Available both on premises and on the cloud

Overall: XCALLY is one of the best call center software product if you need a complete multichannel solution for your customer care

Xcally Like no other

Nov 02, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Xcally is truly a "One Unified Agent Experience" it enhances performance, productivity and tracking.

Very good service

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Real the best user expecience interface for the Asterisk call centers