--- title: "XCALLY Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XCALLY Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/136894/XCALLY/" page_type: "product" language: "en" --- # XCALLY Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XCALLY ## What is XCALLY? XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion’s unique technology—multichannel, real-time, efficient, and AI-driven. Deliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence. Designed for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step. ## What is XCALLY used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 130 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €29 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XCALLY?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xcally.com/&name=XCALLY) ## XCALLY Overview Updated September 2026 AI summary XCALLY is a call center and contact center platform for organizations of all sizes seeking to manage voice and omnichannel customer support. It offers features such as automatic call distribution, IVR, call logging, call monitoring, and CRM integration, with an interface valued for its usability and customization. Deployment options include cloud and on-premise for flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XCALLY 4.8 (130) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €29 Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (130) Ease Of Use 4.8 (885) Value For Money 4.7 (125) Value For Money 4.5 (796) Customer Service 4.8 (125) Customer Service 4.6 (816) ## XCALLY alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136894/XCALLY/alternatives/) ## FAQs about XCALLY Overview ### What problems does XCALLY solve? XCALLY solves fragmented customer service workflows by unifying voice, email, SMS, chat, social media, and ticketing in one agent dashboard. It reduces long wait times through intelligent routing, cuts manual switching between tools with CRM and Zendesk integrations, and helps contact center agents, supervisors, and customer support teams improve visibility, speed, and consistency. Answer based on 63 reviews Overview ### Which roles and teams benefit most from XCALLY? XCALLY is most used by customer service leaders, IT administrators, project managers, and business executives running contact center operations. Support and sales teams use it to manage multichannel interactions, while technical teams handle integrations and system performance. Executives and managers rely on it for oversight, agent productivity, and service quality. Answer based on 125 reviews Overview ### What company size and industries is XCALLY built for? XCALLY is built primarily for small businesses, which make up 74% of reviewers, especially in telecommunications at 36%. It also serves midsize businesses at 16% and enterprises at 10%, with strong adoption in information technology and services at 28% and computer software at 6% for customer service operations. Answer based on 130 reviews Features and Usability ### What are the key features of XCALLY? XCALLY includes core contact center features like automatic call distribution, IVR, call recording, and real-time dashboards. Key differentiators include omnichannel communication across voice, SMS, email, chat, and social channels, plus CRM integrations, drag-and-drop IVR design with Cally Square, and agent performance reporting for supervisors. Answer based on 43 reviews Overview ### How well does XCALLY work for call center operations? XCALLY handles call center operations well with flexible routing, IVR design, call recording, and multichannel support. Contact centers, BPO teams, and telecom providers often value its CRM integrations, reporting, and fast setup, though some advanced admins find the portal less open than direct Asterisk configuration. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does XCALLY integrate with? XCALLY integrates with Zendesk Suite, WhatsApp, Microsoft Teams, Twilio, Dialogflow, Salesforce Sales Cloud, and Grafana. It supports over 20 integrations overall, with catalog connections that also include Dynamics 365, Freshdesk, HubSpot CRM, ServiceNow, Telegram, Instagram, and Meta for Business across contact center, CRM, and messaging workflows. Answer based on 33 reviews Getting Started and Support ### What training and onboarding options does XCALLY offer? XCALLY provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide on-demand walkthroughs for reviewing setup steps and product features. Answer based on 5 reviews Getting Started and Support ### What customer support options does XCALLY offer, and how do users rate the experience? XCALLY offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, professional, and helpful during setup and ongoing issues, with strong documentation. Some report slower ticket replies without priority support, time-zone delays, and limited help during urgent problems. Answer based on 63 reviews Features and Usability ### Is XCALLY easy to use and navigate? XCALLY offers a clean, easy-to-learn interface that helps agents and admins manage calls, IVR flows, and daily tasks quickly. Many contact center teams like the drag-and-drop IVR designer and straightforward navigation, though some users mention a learning curve during onboarding and want a more polished mobile experience. Answer based on 23 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top priorities when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) XCALLY supports all three features that buyers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee agent performance in real time, allowing teams to improve service quality and handle support more efficiently. Call Center Management 4.7 (28) 82.14% of 28 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.7 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.6 (35) 74.29% of 35 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.9 (15) 73.33% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.6 (26) 80.77% of 26 reviewers that rated this feature as important or highly important Distribute/route/connect calls XCALLY 71 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Back: Allows users to request a call back. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (129) 4.7 Based on 129 reviews ## Pricing Value for money 4.7 (125) Free Trial Voice €29.00 Per Month Value for money 4.7 (125) 4.7 Based on 125 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (125) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (125) 4.8 Based on 125 reviews ## User reviews Overall rating 4.8 Based on 130 reviews Filter by rating 5(108) 4(20) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AG Ade G. Call center rep Banking ### "Xcally is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 31, 2025 Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access. Cons Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michaela L. Marketing Manager Telecommunications ### "great omnichannel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2024 Pros Easy installation. Fast support response. Reasonable price. Cons Upgrade may bring some additional issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Amit O. Project Manager Telecommunications ### "Excellent product for call center management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Pros Ease of use for administrator and agent. Cons Reports engine lack the option to run all query types from the database Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jurijs M. IT specialist Telecommunications ### "my review." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 7, 2023 Pros easy install, setup, management. friendly UI. Cons problem with performance for old install. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sara G. Project Manager Telecommunications ### "My own comments " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2023 I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them. Pros What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word. Cons What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Miguel F. Support team Telecommunications ### "Review XCally" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2023 In general its a good product an so usefull for all the necesities of the customer Pros The intuitive menú for all the configurations, specificly Cally Square. Cons I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WE Will E. Pre sales engineer Telecommunications ### "Easy and fast to deploy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 4, 2023 It’s been so easy to learn how to install and manage. It’s have many advantages and features over the competitors Pros The user interfaces is the easiest think Cons Nothing particularly, the platform is very useful and friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Stefano D. Planner Manager Telecommunications ### "Eccellente software per BPO " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 29, 2023 Pros La possibilità di customizzare le configurazioni del software nel dettaglio. Lavorando in un BPO con numerosi Clienti è fondamentale poter personalizzare le impostazioni del sistema per servizio per cliente. Ritengo essenziale e tra i benefici principali che il sistema recepisca le modifiche in realtime, senza dover scollegare gli operatori. Cons Le configurazioni legate alla reportistica potrebbero essere più intuitive. Elaborare report personalizzati può risultare complesso per utenti non tecnici, privi di competenze nei linguaggi tipici utilizzati nella configurazione dei database. Switched from [TVox Omnichannel Contact Center](https://www.capterra.com/p/10013946/TVox-Omnichannel-Contact-Center/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mario A. Supervisor Telecommunications ### ""Finalmente una suite completa"" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 29, 2023 Pros Il supporto che abbiamo avuto da tutti i reparti è stato sempre veloce e risolutivo. Cons L'usabilità dell'interfaccia è migliorabile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA John A. CEO Telecommunications ### "Xcally is a hybrid " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 13, 2023 It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems. Pros I like the fact it help installer to fulfil their hosting plan with their customers. Cons In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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