Who Uses This Software?

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.


Average Ratings

56 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Xenialab
  • www.xcally.com
  • Founded 2007
  • Italy

About XCALLY

Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer.


XCALLY Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

XCALLY Reviews Recently Reviewed!


Simply the best call center software available today

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a truly call center solution out of the box.

It may be used as an IP PBX too.

Works on-premise or on the cloud.

It comes with its own Softphone.

It has a predictive dialer.

Can be integrated for pop-windows with any CRM.

Cons: It's software so origination and termination services are not included but that's not an issue. The guys from LinkedIP can bundle it all together.

Overall: I've been in the industry of call centers for over 20 years. During this time I've seen all kind of solutions: starting by the commercial (and expensive) ones and the free/open source ones. They all have their flaws and whistles. As a professional consultant I have to say that the commercial ones, in the mid to long road, they end absorbing a huge part of the profit. The open source ones help leverage the cost but they need a lot of time to tweak and to integrate; this time is also money.

But in between those scenarios, I was able to find xCALLY call center software. You can run xCALLY on your premises or hosted on the cloud on a dedicated or virtual server. The initial setup is very easy and quick. xCALLY comes with its professional softphone (they call it phone bar) which immediately takes off the burden of purchasing softphones or using the limited version of the free ones. xCALLY is agent-oriented and with at least 30 KPIs it's very easy to measure and evaluate agent's performance. On top of that xCALLY comes with a visual IVR designer. For those Call Center managers that love visual stuff xCALLY has the technology to design and deploy powerful IVRs in very simple steps; IVRs can be connected even with external data sources. For Supervisor, xCALLY allows to create a dashboard on the fly and present real-time information of many statutes and variables. Predictive Dialing? Yes. xCALLY features a powerful dialer that can run multiple campaigns at the same time. The latest version of xCALLY adds multichannel support. With the multichannel version is possible to queue events coming from SMS, Chat, Fax, Mail and many more.

I can testify that customers migrating from open source solutions such as GoAutoDial, ViciDial as well as commercial solutions such as Five9 and 8x8 are very satisfied with xCALLY. But xCALLY does not end there. xCALLY also offers integration with top name CRMs such as Salesforce, vTiger, ZenDesk and many more. Having a pop-up window when a call comes in or being able to call with the click of the mouse in a web browser is possible thanks to their Trigger feature.

So when it comes to a very mature and honest call center software I always recommend my customers xCALLY. Their latest version, Motion, is all what IT, Managers, Supervisors, and Agents would expect from a professional call center solution.

Recommendations to other buyers: If you are thinking about going open source and then tweak and do integrations I honestly can tell you that you will save time and money by just going through xCALLY.

xCally Shuttle - Fast, light weight and easy to use!

Oct 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Cons: Some features like agent to agent recording not available.

Overall: We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially!

Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly.

xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional.

xCally is consistently updating their product and they are quick to implement new features and fixes.

I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!

Recommendations to other buyers: Easy to install and maintain, I would recommend hosting the server on a tier 1 provider like AWS for stability and redundancy. Spend some time exploring the software and understanding how xCally interfaces with Asterisks, it will make your implementation go much smoother.

xCALLY a Must Have for any Call Center

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Cons: What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Overall: Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following:

Manage the inbound and outbound call channel effectively using the flexible and

effective Queue Management xCALLY solution provides.

Build simple and extremely complex IVR with ease using xCALLY's powerful drag and

drop cally square tool to build IVR.

Integrate other databases and other CRM application like Zendesk to further enhance

the Contact Center Experience.

Build custom reports and also taking advantage of xCALLY in-built reports which helps

them make business decisions and meet business needs.

In Summary, If you are looking for a Call Management Solution that would best meet your business need?

Then try xCALLY.

We have been privileged to have used the solution for over two years now and all I can is

xCALLY is a must have for any customer service department of any business ranging from small

to large scale Call Centers - You get the best support on the solution and you get the best value

for your money.

Olivetti Customer Care

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Cons: nothing special, it's a good solution for all our requirements and needs

Definitely the best and most powerful solution for the modern contact center

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand)

Asterisk based (more than one million installations worldwide)

Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's

Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk)

Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat)

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better)

Very nice and easy to use GUI (spend more time on productivity with a short learning curve)

WebRTC ready (video enabling and future proof)

Excellent Support Team (you'll never walk alone)

Capterra loader

Great value for money to manage top-notch customer service

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease and simplicity of use (easy to train many CS reps)

- Integration with Zendesk

- Ability to manage multicountry easily

- Reliability

- Value for money

Cons: - Not many

Overall: I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.

When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.

I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Capterra loader

XCally

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Work very well on Cloud based Services such AWS

- Easy to install and scalable

- User Friendly and solid client phonebar software

- Asterisk based, therefore integration with any telco provider not an issue

- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons: - The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

A very fast evolving Contact Center solution that follows the latest technology trends.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail

Many interesting projects can be made with the tools provided by the software

Very user friendly and awesome look in terms of design

Many integration possibilities with existing customer care systems

Very strong development team with many additions and suggestions implementing to the software on a regular basis

Awesome communication experience with customer support and sales teams

Cons: As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Capterra loader

The best omni-channel software

Aug 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons: High possibility of personnalisation request skills on the software to create amazing things.

It can be hard to start from nowhere with this kind of solution.

Capterra loader

An excellent fit for our support desk calling needs

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons: Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

What a great value for money platform! Definitely what you aspire to run your CS!

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Cons: nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Powerful and easy to deploy

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tiger Dial and Cally Square modules

Cons: Can't add custom content inside the dasboards

Overall: We were looking for a solution to make a custom integration with a customer ERP. An autodial module was also a prerequisite. It´s was a difficult choice, since there are many solutions out there, but we are proud for choosing xCALLY. Their support helped us getting all pieces up and achieve all our goals.

Recommendations to other buyers: If you need to make some custom integration maybe this is the right choice since they have an integration API that will make you life easy. The autodial module (Tiger Dial) also as a nice API. So if you are a programmer like me you will surely make use of that. The integration between your ERP and Tiger Dial can be and powerful marketing tool.

Easy to use and full of interesting features

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Possibility to manage your social media using Open Channel

* Powerful 3rd party applications (the most famous ticketing and CRM systems)

* Modern GUI and easy to use

* Flexibility and availability of the development team to configure the application according to our needs

* The support and sales team consists of experienced staff and communications are excellent

Cons: Nothing relevant in the daily use of the application

Overall: We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time.

The value for money is perfect!

Future of Contact Center Xcally Motion.

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features rich,

Easy to use

Cost effective

Overall: We at DVCOM, were really looking for the modern and omani channel contact center solution as our customers keep asking for same and found XCally Motion extremely versatile with great wow factor. So far we had several demos to our prestigious clients and at each demo we got the wow and appreciation. The Xcally Motion is designed in a way that address all your future needs and demands as the call center grows and more focus is on customer satisfaction with omani channels communication. DVCOM is the proud partner in MENA region for Xcally Motion.

A flexible product for global customer service operations

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Cons: We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

I'm user and a vendor. Very satisfying

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile

Cons: the support is not 24/7. The contact manager is a little bit rigid but at the moment I have fixed all the problems

Overall: Custome Satisfaction. Good performances in contact center environment. Customer become independent in few weeks

Amazing solution that help me to resolve all my problems in outsourcing call center in EMEA

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in this solution is helpful like IVR, administration, intégration of crm ... All this was a nightmare for me using a traditional pbx or call center solution.

Cons: The only thing least about this solution and it is not far is that the licence must ne with a fixed ip address.

Overall: I Have used many call center solutions before xcally but now i satisfy my customers with easy intégrations and good/ easy to use solution like xcally.

Recommendations to other buyers: No, all in this solution is amazing.

Nice and easy

Jan 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, simple and powerful

Cons: The phonebar is only available for Windows user.

Overall: We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely.

It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.

Recommendations to other buyers: If you are serious about your contact center, give xCALLY a try.

Capterra loader

Satisfied .

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Cons: There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Easy to use and friendly web interface

Jul 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Build custom reports with MySQL queries on the GUI

Graphical call flow editor

Easy to use GUI

Asterisk based

Allows remote agents to use web browser as phone (WebRTC)

Overall: It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff.

The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.

Capterra loader

best for call center

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: that you can create you own channels in all of your social networks.

Cons: tech support is not the fastest tech support in this industry. Can improve please!!!

Reliable and easy-to-deploy !

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy and the support team is excellent !

Cons: not so cheap, but it's worth it

Overall: Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Do you want realtime and beautifull call-center dashboard ?

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

realtime dashboard

integration CRM

Overall: I t's most powerfull call-center solution.

Realtime dashboards give to you right information directly.

Recommendations to other buyers: just choice this solution if you don't want lost money.

Capterra loader

Simply put, XCally saved us time and money.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Reliability based on the legendary Asterisk call manager

* Easy to use and well designed user interface

* Visual drag and drop IVR designer

* Live, customizable and beautifully designed stats dashboards

* Reasonable pricing compared to the competition

Cons: * Trials are very limited

* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Overall: Well, we have an enterprise level call center at a very reasonable cost.

Easy to use, very flexible, too many features.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Cons: Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

Overall: A powerful contact center solutions, easy to use and available everywhere.

Review from AMIR KOUKI

Jul 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Not need a hight level of telecom administrator

Strong

Voice was good

Good market prices

Cons: the only thing is that the license must change every time that i change the ip address.

Overall: I have choose xcally when i was a DSI in Mezzo Call center, and its an amazing solution who give me an easy life with my customers as an outsoursing company.

Recommendations to other buyers: No.

Pratical, Reliable and Very-Well Design

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Overall: Xcally Shuttle can drive you inside Asterisk word without further knowlodge. You'll be able to understand your call centre operation in few minutes.

Recommendations to other buyers: The best solution for asterisk call centre solution on the Market in my opinion.

They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices!

Their support response time exceeds any expectations.

IVR designs are easy and changes are applied in real time, no need to restart server.

Cons: They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

Overall: Money saving. No need to buy expensive hardware.

We have information to analyze now!

GOOD SOLUTION

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy administration

All features are working good.

Overall: nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution.

Nice work, to be continued.

Recommendations to other buyers: The good solution to easelly win customers in call center.

xCally Shuttle best product

Jul 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've installed xcally in many etherogeneous Environments without problems and very high customer satisfaction.

This what we can called a valuable call center

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Features, support, and design of the software

Overall: We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product.

Multimedia Contact Center

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Triggers for Agent Screen POP

Inbuilt Voice recording

Social Media Intigration

Dash board

Cons: Needs to Improve on the Real-time dashboards for Voice and other media channels

whats App connector

xCally Review

Jan 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good customer service and easy to use.

Cons: Some glitch happened.

Overall: xCally has a really good customer service who is ready to help you regarding your issue and of course, it is easy to use. Although, sometimes there are some glitch happened but not frequently.

Recommendations to other buyers: Nope

A contact centre solution that make sense

Sep 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Omni channel system is widely known to be a mixture of application. Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels. With the ease in using the interface from Agent and supervisor perspective, its no doubt the best contact centre in the market.

Cons: The system needs more gui interactive interfaces. Suggest the more development should be done on the core level to handle flexible SIP service or dialplan. Web development should focus on eliminating code language but more user friendly language for anyone, supervisor or agents.

Overall: I have benefit in giving a new solution to my current customer. Thus upselling my product and services to growing companies .

Capterra loader

Great solution for call center

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything you need for a call center is included.

Integration with some of the well-known CRMs which makes it powerful.

Great support service. You can get very quick feedback and help from the team.

Cons: It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.

Capterra loader

Great Product

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very good interface and with an amazing support.

The product is constantly updated and well documented.

The possibility of integration with many CRMs and the reporting system are a powerful support in the decision process.

Cons: For our needs, we have not yet encountered any problems or limitations in xCally

Great Omni Channel solution

Jul 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great user interface

High level of scalability

Available both on premises and on the cloud

Overall: XCALLY is one of the best call center software product if you need a complete multichannel solution for your customer care

XCally Review from a Thailand perspective

Aug 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The IVR builder and the XCally Softphone are great.

Cons: It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.

Overall: Good.

The Best Choice for Customer Service and Call Receiving

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus.

Cons: After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great.

I recommend it, it's a good software.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Cons: It's good, but it's not perfect, at first it was a little difficult to understand all its functions and features.

Capterra loader

World class product!

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UI and Design are the best in the Industry. Very intuitive with all the features of all the biggest competitors in the world.

Cons: As with any robust software, there are a few nuances with the software that takes some time to get used to.

Capterra loader

The most competitive contact centre with powerful features.

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one.

Cons: Not stright forward to set up multibel SIP providers.

Overall: We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc. XCALLY packed with power set of features.

Impressive omnichannel experience and really easy to connect with business

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: XCally is a real Omnichannel product, designed from a complete multi-channel integration point of view, not only for voice calls. It's a really powerful Contact Center solutions for business users and developers. XCally provides a great value added with smart extensions for CRM, IVR, SMS, Email, Videocall, ...

Overall: Complementary software for our business and services, great product for all our solutions!

XCALLY Motion, simple, scalable, customizable for specific needs

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Virtualizable solution, very easy to install and maintain, good performance on all channels, excellent IVR designer.

Cons: Should be developed with better performance the ip-PBX module

Overall: We are an Italian Telecommunications Operator and we have chosen xCally as product for our customers (call center).

We offer end-to-end service: Optical Fiber , Connectivity, VoIP, Cloud... and XCALLY as a service platform.

Our customers need of : customization and scalability solution, high performance and xCally product meets these needs. Good choice!

Great Omnichannel Contact Center Solution

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The power of all the available channels including an OpenChannel for multi purpose protocols.

The commercial approach, flexibility of the product and support is also amazing

Cons: The Jscripty tool to design scripts for agents that is too simple

Overall: Definitely an excellent option to consider for any Contact Center project. There is room for some improvements but the product is very well maintained and developed and the market positioning is EXCELLENT

xCally Motio v2 - Fast, easy to use and great support!

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Interface simple and most reactive

Easy to understand functionality

Professional and competent support

Cons: nothing major, phone bar is not available for MacOS and Debian.

Capterra loader

OMNI Contact Centre Solution with reasonable licensing fee

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup and configure.

Very user friendly GUI and quick deployment.

Cons: Nope at the moment but we need to refresh the application license whenever the AWS instance has restarted.

Overall: All in 1 GUI regardless whichever media (voice, email, SMS, chat or instant messenger) my clients to contact my customer service. This has resolved my customer experience issue due to difference tools was using in the old system.

nice

Nov 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: time cost, effective programming, beautiful designeing,

Cons: time cost,well planned for a call center

Overall: its great with all function

Capterra loader

Easiest fully functional call centre software

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and feature availability. Most usefull call centre platform

Cons: outbound routes not as easy. A better design in the future will help

Best Solution for call centers

Jul 05, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install, configure and use, intuitive interface.

Overall: This is the best call center software I've used. Extremely versatile and very easy to configure even the most advanced features.

realtime and beautifull call-center

Jul 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very-well designed web interface, Drag and Drop IVR

Overall: easy to use . a good solution for asterisk call centre solution. Good market prices. give me an easy life with my customers

Review to xcally phone and reporting

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Been using the xcally since we started 2015.

It is very user friendly and the reporting dashboard is so easy to use.

XCALLY Motion V2 Review

Aug 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The contact center social media integration - especially the open channel is good.

2. The learning material is simple to use

Cons: 1. Talking / Interacting with nameless people

Overall: We are solving customer experience issues with XCALLY.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Aug 11, 2016
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Single UI for multiple input streams to call centre agents.

Open channel to allow unlimited integrations.

Support.

Overall: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface.

Not only is xCALLY fantastic software but the support from them is just as fantastic!

Xcally Like no other

Nov 02, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Xcally is truly a "One Unified Agent Experience" it enhances performance, productivity and tracking.

Very good service

Nov 20, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Real the best user expecience interface for the Asterisk call centers