# XCALLY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is XCALLY the right Call Center solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136894/XCALLY/reviews --- XCALLY 4.8 (130) [View alternatives](https://www.capterra.com/p/136894/XCALLY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of XCALLY Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AS Antoni S Technical Support ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration.“ July 13, 2023 AS Antoni S Technical Support ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.“ July 13, 2023 AS Antoni S Technical Support ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks to the flexibility it brings.“ July 13, 2023 DN Dick Hay N CEOComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web“ July 9, 2023 ML Miguel L PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.“ January 24, 2023 Irfanudeen S Senior Business Development ExecutiveE-Learning, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.“ May 12, 2022 JA John A CEOTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact it help installer to fulfil their hosting plan with their customers.“ November 13, 2023 MM Matovu M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Current process is too manual with high failure chances if you're not well versed with SSL certificate installations.“ April 14, 2020 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Irfanudeen S. Senior Business Development Executive E-Learning Used the software for: 6-12 months ### "Good Dialler tool with decent features" May 12, 2022 4.0 I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. Pros XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. Cons XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. Switched from [Ameyo](https://www.capterra.com/p/85852/Ameyo/) It is the institue decision Review Source ML Miguel L. President Information Technology and Services Used the software for: 2+ years ### "The most cost effective Omnichannel Contact Center and Customer Experience tool " January 24, 2023 5.0 Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. Pros We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. Cons Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing XCALLY XCALLY offered us the best relationship between cost and benefits but again the Openchannel capabilities open us the door for extensive integrations. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) The openchannel concept of XCALLY is what triggered the switch. With XCALLY openchannel there is no limit on the integration possibilities. Review Source MN Mochamad N. Business Manager Information Technology and Services Used the software for: Less than 6 months ### "This software is always trying to update with the latest technology including AI, and robotic system" September 15, 2019 3.0 I don't have enough experiences using this software since we just use this software for propose of demo to customers. Pros It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. Cons Open channels. This feature will make this software rich in solutions Review Source SK Simon K. Pre-Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to install, maintain and open to a lot of different integrations" March 2, 2023 5.0 Nice people, quick reaction to support-related issues Pros As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general Cons The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing XCALLY As a partner we were searching for a system that can easily b e adjusted to the different requirements of our customers Review Source JS Janet S. Sales and Marketing Director Telecommunications Used the software for: 2+ years ### "XCally Contact Centre the Way of the future" April 9, 2020 5.0 Fast efficient and deliver Pros As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. Cons I can honestly say there was nothing I do not like Reason for choosing XCALLY Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Costing Easy of use More feature Less complicated licencing model Review Source aC arcangelo C. Dirigente General Manager Information Services Used the software for: 2+ years ### "The perfect software to manage multichannel !!" April 14, 2021 5.0 when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization. Pros The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent! Cons The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics! Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing XCALLY He convinced me immediately .... professionalism of the team, longevity of the product and last but not least the price ..... Review Source AK Amir K. Dsi Telecommunications Used the software for: 2+ years ### "Best solution ever" November 4, 2020 5.0 No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team. Pros I use many telecom solution but xcally is perfect, easy to use and stable. Cons All is perfect in xcally i have nothing to write here at this moment and after 4 years of use. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Best budget with better effency and more option going to many other channels what you need to hear better then that. Review Source AG Ade G. Call center rep Banking Used the software for: 1-2 years ### "Xcally is great" July 31, 2025 4.0 Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access. Cons Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest. Review Source Numan K. Senior Cloud Architect Telecommunications Used the software for: 2+ years ### "Innovative & Modern AI based Omni Channels Contact Center Solution. " January 26, 2023 5.0 I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability. Pros Very easy to use and stable with great support. Cons flexibility and great features. I like every inch of this application. Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Review Source Panuwat W. It manager Marketing and Advertising Used the software for: 2+ years ### "XCALLY is good contact center sofware" October 4, 2021 5.0 Pros Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used. Cons Open channel - Line, Open channel - Facebook Review Source JS Janis S. CCO Telecommunications Used the software for: 2+ years ### "The great Xcally Motion" May 23, 2022 5.0 Great support, friendly sales, possibility to order unique additional functionality. Pros Easy to use, design and functionality! The software has friendly IVR designer Cons I’m waiting WFM feature. Easy price model for customers. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing XCALLY Functionality and price Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com/p/213093/Cisco-Unified-Intelligent-Contact-Management-Enterprise/)[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Functionality and price Review Source sV sotha V. CEO Telecommunications Used the software for: 2+ years ### "Best ever system" July 5, 2023 5.0 I have to say that nothing is better Pros I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use. Cons It would be great if it has a built in CRM. Review Source WE Will E. Pre sales engineer Telecommunications Used the software for: 1-2 years ### "Easy and fast to deploy " December 4, 2023 5.0 It’s been so easy to learn how to install and manage. It’s have many advantages and features over the competitors Pros The user interfaces is the easiest think Cons Nothing particularly, the platform is very useful and friendly Review Source DE Dema E. Head of customer experience Transportation/Trucking/Railroad Used the software for: 2+ years ### "The solution which I highly recommend " September 19, 2020 5.0 Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes Pros Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface Cons agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing XCALLY features provided Review Source LL Loring L. Sales Manager Telecommunications Used the software for: 1-2 years ### "Great functionality at a competitive price" March 22, 2021 5.0 Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had. Pros The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better. Cons We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together. Review Source OA Oscar A. CeO Telecommunications Used the software for: 2+ years ### "Xcally Omnichannel Contact Center" November 25, 2019 5.0 More sell for my Contact Center customers, more greater attention span, omnichannel attention Pros Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation Cons nothing everything is very useful for Contact Center customers Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing XCALLY Because Xcally have Powerfull features Review Source JA John A. CEO Telecommunications Used the software for: 2+ years ### "Xcally is a hybrid " November 13, 2023 5.0 It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems. Pros I like the fact it help installer to fulfil their hosting plan with their customers. Cons In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around. Review Source VR Verified Reviewer Manager - Mobile Strategy Telecommunications Used the software for: 6-12 months ### "A special call centre" January 9, 2019 4.0 Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company Pros To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording. Cons The tech support team is not available for help during emergency. It takes time to resolve issues. Review Source Ahmad H. Systems Administrator Specialist Used the software for: 6-12 months ### "Simply put, XCally saved us time and money." May 13, 2018 5.0 Well, we have an enterprise level call center at a very reasonable cost. Pros \* Reliability based on the legendary Asterisk call manager \* Easy to use and well designed user interface \* Visual drag and drop IVR designer \* Live, customizable and beautifully designed stats dashboards \* Reasonable pricing compared to the competition Cons \* Trials are very limited \* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone) Review Source RS Roberto S. IT Manager Computer Software Used the software for: 2+ years ### "Fantastic" September 27, 2021 5.0 I have worked with XCALLY for several years and the stability and functionality it offers at such a good price compared to the competition is incredible. Pros it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities Cons It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns Review Source AR Alfredo R. Development officer Computer Software Used the software for: 6-12 months ### "Good partner" May 20, 2022 5.0 Pros Omnichannel and easy to install and configure Cons No negative considerations rigth now, it's ok Review Source VR Verified Reviewer Customer Service Manager Oil & Energy Used the software for: 6-12 months ### "The Best Choice for Customer Service and Call Receiving" August 27, 2018 5.0 Pros XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus. Cons After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great. Review Source GP Gary P. President & CEO Telecommunications Used the software for: 2+ years ### "Great Product Great Price" April 8, 2020 5.0 Pros This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it. Cons Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry. Review Source DT Danet T. Call Centre Manager Consumer Services Used the software for: 2+ years ### "One platform for multiple communication channels" April 9, 2020 5.0 Xcally is a MUST HAVE for any customer service department Pros Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it! Cons Nothing comes to mind. Really pleased with the product Review Source Naser S. Business Solutions Manager Information Technology and Services Used the software for: 1-2 years ### "The most competitive contact centre with powerful features. " August 8, 2018 5.0 We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc. XCALLY packed with power set of features. Pros The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one. Cons Not stright forward to set up multibel SIP providers. Review Source Similar Products Featured