# Page 3 | XCALLY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is XCALLY the right Call Center solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136894/XCALLY/reviews --- XCALLY 4.8 (130) [View alternatives](https://www.capterra.com/p/136894/XCALLY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of XCALLY ## Showing most helpful reviews Showing 51-75 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Gestion d'appel " September 14, 2023 5.0 Pros Xcally est un logiciel très simple à utiliser Il est bien structuré et l'accès au fichie sont bien facile très fiable et sécurisé Cons J'apprécie pas l'aspect de xcally c'est un peu simple a mon goût Il faut revoir tout ça Review Source MC Marina C. Project Manager Telecommunications Used the software for: 1-2 years ### "Ottima soluzione per Contact Center" March 6, 2023 4.0 Pros Grazie a XCALLY posso monitorare in tempo reale, consultando un’unica dashboard, l’andamento di tutti i canali di comunicazione attivi per un servizio. La reportistica è personalizzabile in base alle proprie esigenze. Inoltre, è anche possibile configurare automazioni sui diversi canali di contatto velocizzando i processi di supporto all’utente che aiutano a migliorare la Customer Experience. Anche lato agente è user-friendly. Ritengo che XCALLY sia uno strumento completo, personalizzabile e che sia un’ottima soluzione per Contact center. Cons Non ho segnalazioni negative da evidenziare Review Source LW Lillian W. SE Information Technology and Services Used the software for: 2+ years ### "Great product" July 6, 2023 5.0 Pros Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow. Cons Not a must but would be a plus if a simple crm system is integrated. Review Source RM Roberto M. Manager Telecommunications Used the software for: 2+ years ### "Convergenza irrinunciabile" July 21, 2023 5.0 accelerare la transizione digitale Pros x come Multicanale, Social Network integrato, Scalabile, costantemente aggiornato. Avrai sempre il tuo Partner locale dedicato: cosa chiedere di più? Cons Nulla da segnalare tranne che attendere ulteriori novità Review Source Michele F. Co-Founder and Chief Executive Officer Financial Services Used the software for: 2+ years ### "Great value for money to manage top-notch customer service" August 8, 2018 5.0 I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia. Pros \- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money Cons \- Not many Review Source wan H. CE/Voice Engineering Manager Internet Used the software for: 2+ years ### "XCally" August 8, 2018 5.0 Pros \- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time. Cons \- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company. Review Source MB Matjaž B. Sales director Telecommunications Used the software for: 1-2 years ### "Xcally experience" June 30, 2023 5.0 Pros integration possibilities, easy to integrate (API) Cons I can not tell there are any such things Reason for choosing XCALLY omnichannel Review Source LB Lincoln B. Network Administrator Retail Used the software for: 1-2 years ### "xCALLY a Must Have for any Call Center" January 19, 2017 5.0 Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following: Manage the inbound and outbound call channel effectively using the flexible and effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and drop cally square tool to build IVR. Integrate other databases and other CRM application like Zendesk to further enhance the Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need? Then try xCALLY. We have been privileged to have used the solution for over two years now and all I can is xCALLY is a must have for any customer service department of any business ranging from small to large scale Call Centers - You get the best support on the solution and you get the best value for your money. Pros What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy. Cons What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application Review Source Nouti T. Directeur Général Adjoint Computer Networking Used the software for: 2+ years ### "The best omni-channel software" August 8, 2018 5.0 Pros All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR. Cons High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution. Review Source Yehoshua K. System Architect Financial Services Used the software for: 2+ years ### "An excellent fit for our support desk calling needs" March 15, 2018 5.0 Pros The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice! Cons Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore. Review Source José Z. Banquier Financial Services Used the software for: 2+ years ### "Suivi" October 30, 2023 4.0 Captivant Pros Un outil qui permet de sauvegarder des appels d'enregistrer aussi Cons Xcally ne donne pas la possibilité d'avoir les sauvegardes en temps voulu Review Source SS Stefano S. Solution Architect Information Technology and Services Used the software for: 2+ years ### "Piattaforma potente e performante" July 13, 2023 5.0 Ottimizzazione delle risorse del contact center Pros La facilità di gestione e l'interfaccia IVR Cons Non posso evidenziare particolari aspetti negativi Review Source MF Miguel F. Support team Telecommunications Used the software for: 1-2 years ### "Review XCally" December 4, 2023 4.0 In general its a good product an so usefull for all the necesities of the customer Pros The intuitive menú for all the configurations, specificly Cally Square. Cons I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase. Review Source Arnold K. Développeur logiciel Wholesale Used the software for: 1-2 years ### "Recommandé à tous ceux qui cherchent une solution efficace et abordable pour la gestion des appels" August 31, 2023 4.0 Pros C'est simple et facile à mettre en place, C'est un logiciel ergonomique et bien structuré et de plus l'accès à la fiche client est aisé. Cons Honnêtement , il n'y a rien que je n'ai apprécié, j'ai donc plutôt été satisfait Review Source JA Joe A. Special Projects Manager Telecommunications Used the software for: 1-2 years ### "xCally Shuttle - Fast, light weight and easy to use!" October 12, 2016 5.0 We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment! Pros Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer. Cons Some features like agent to agent recording not available. Review Source JRT Jean Rodrigue T. Head of IT Consumer Services Used the software for: 1-2 years ### "JR review" August 11, 2020 4.0 Xcally Motion is a great solution for our business, It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience easily and efficiently. we have raise customer satisfaction and have increase the number of new customers and retain the old ones. Pros the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers. Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation. Cons I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls. I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved. Review Source RS Runar S. CEO Telecommunications Used the software for: 6-12 months ### "OmniChannel Contact Center" June 29, 2023 5.0 Very good and happy customers. Pros Easy to use and user friendly. Integration with Teams. Reporting possibility. Cons Takes some time to set up, once done it works. Review Source VR Verified Reviewer Operation Information Technology and Services Used the software for: 6-12 months ### "Omni-channel call center solution " September 11, 2019 4.0 Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests. Pros Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports Cons No automatic upgrade, it​ requires to be triggered via UI manually. Reason for choosing XCALLY XCALLY provide a powerful PhoneBar for Windows clients, besides the WebRTC option and DeskPhone. This is really helpful in a heterogeneous working environment. Review Source LG Lee G. Customer Support Telecommunications Used the software for: 1-2 years ### "Xcally" July 27, 2023 5.0 Excellent great system and the guys over in Italy are very helpful Pros The realtime monitoring and dashboards are great and very helpful for call center use Cons Does not have an option to easily run a backup Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing XCALLY Customer felt it was better for them Review Source Kayleen T. Customer Service Repsentative Used the software for: 2+ years ### "Satisfied ." May 14, 2018 5.0 Pros It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities. Cons There are not many cons that I mention in this review. However, I need more friendly interface of this system. Review Source MO Moses O. System Administrator Information Technology and Services Used the software for: 2+ years ### "Xcally Motion Contact Center Review" October 8, 2021 5.0 XCALLY multiple channels of interactions making it easy to grow into it - so you are covered futuristically. Pros Ease of use and global support system when the need for support arises. Cons Still trying to figure this out - nothing not to like so far. Review Source MA Mario A. Supervisor Telecommunications Used the software for: 1-2 years ### ""Finalmente una suite completa"" November 29, 2023 4.0 Pros Il supporto che abbiamo avuto da tutti i reparti è stato sempre veloce e risolutivo. Cons L'usabilità dell'interfaccia è migliorabile Review Source SD Stefano D. Planner Manager Telecommunications Used the software for: Less than 6 months ### "Eccellente software per BPO " November 29, 2023 5.0 Pros La possibilità di customizzare le configurazioni del software nel dettaglio. Lavorando in un BPO con numerosi Clienti è fondamentale poter personalizzare le impostazioni del sistema per servizio per cliente. Ritengo essenziale e tra i benefici principali che il sistema recepisca le modifiche in realtime, senza dover scollegare gli operatori. Cons Le configurazioni legate alla reportistica potrebbero essere più intuitive. Elaborare report personalizzati può risultare complesso per utenti non tecnici, privi di competenze nei linguaggi tipici utilizzati nella configurazione dei database. Review Source DF David F. CIO Telecommunications Used the software for: 2+ years ### "A easy and innovative call center software." September 12, 2019 5.0 We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional. Pros Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps. Cons I don't find any important aspect of the software that i don't like Reason for choosing XCALLY We test some brands, and xcally is the unique that integrates with a lot of app's, The IVR programming interface is the best of all the brands we test. Review Source lP lara P. RESPONSABILE CUSTOMER SERVICE ITALIA Commercial Real Estate Used the software for: 2+ years ### "Good software easy to use" February 3, 2023 5.0 Pros Fast support, fast to use, not expensive software Cons I tried to integrate e-mail but it was not a success. I use it only for the phone Review Source Similar Products Featured