# Page 4 | XCALLY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is XCALLY the right Call Center solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136894/XCALLY/reviews --- XCALLY 4.8 (130) [View alternatives](https://www.capterra.com/p/136894/XCALLY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of XCALLY ## Showing most helpful reviews Showing 76-100 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pape Pathé K. CEO Information Technology and Services Used the software for: 1-2 years ### "An excellent solution for managing the customer relationship" February 15, 2019 5.0 I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job. Pros Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained. Cons No integration with Odoo yet Minimum number of users (at least one admin and one supervisor) Review Source MF Mariella F. Customer Care Manager Printing Used the software for: 2+ years ### "Olivetti Customer Care" August 8, 2018 5.0 Pros XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time! Cons nothing special, it’s a good solution for all our requirements and needs Review Source Guillermo R. Network Engineer Information Technology and Services Used the software for: 2+ years ### "best for call center" November 30, 2018 5.0 Pros that you can create you own channels in all of your social networks. Cons tech support is not the fastest tech support in this industry. Can improve please!!! Review Source CC Cristina C. Account Manager Telecommunications Used the software for: 6-12 months ### "A complete software" September 27, 2021 5.0 The overall experience with xcally is very positive. To date we have not found anything that we cannot do with the system, all the projects that we have required we have been able to do them. Pros What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers. Cons To say something, what I like least about XCally is maybe the lack of graphics in the reports Review Source VR Verified Reviewer Managing Director Telecommunications Used the software for: 1-2 years ### "xCally from an Integrators perspective" April 9, 2020 5.0 Meets all Contact Centre requirements irrespective of industry. Pros Simple licensing model Ease of integration Tracking of the complete customer journey across all channels Phonebar Cons Need database administrator to write custom reports Review Source Skander N. Administrator Consumer Services Used the software for: 1-2 years ### "GOOD SOLUTION" February 10, 2017 5.0 nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution. Nice work, to be continued. Pros Easy administration All features are working good. Review Source RL Radka L. CEO Information Technology and Services Used the software for: Less than 6 months ### "XCALLY = very high quality partner " October 6, 2021 5.0 We are XCALLY´s partner for the Czech republic. In every case we have launched XCALLY system at our clients, XCALLY is answering very quick. Its answer is helpful and operational. They are always prepared help us with launching system at our clients. Pros Multichannel solutions´s connecting social media, incomming calls, sms, e-mails. Cons We love the software generally. This is exactly solution which we have been founding for long time. Review Source Shinji U. Computer Software Used the software for: 6-12 months ### "Great solution for call center" August 9, 2018 5.0 Pros Everything you need for a call center is included. Integration with some of the well-known CRMs which makes it powerful. Great support service. You can get very quick feedback and help from the team. Cons It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk. Review Source Eugenio R. Consultant Computer Networking Used the software for: 6-12 months ### "Great Product" August 7, 2018 5.0 Pros Easy to use, very good interface and with an amazing support. The product is constantly updated and well documented. The possibility of integration with many CRMs and the reporting system are a powerful support in the decision process. Cons For our needs, we have not yet encountered any problems or limitations in xCally Review Source MV Manuel V. Technical ICT Consultant - VoIP Expert Computer Networking Used the software for: 2+ years ### "Definitely the best and most powerful solution for the modern contact center " September 13, 2017 5.0 Pros Cally Square graphical call flow editor (very user friendly, drag \`n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand) Asterisk based (more than one million installations worldwide) Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk) Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat) Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better) Very nice and easy to use GUI (spend more time on productivity with a short learning curve) WebRTC ready (video enabling and future proof) Excellent Support Team (you'll never walk alone) Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 6-12 months ### " From XCALLY I am moved by creating a new solution! !" May 17, 2019 5.0 Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business. Pros The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY. Cons When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue. Review Source Mike B. Founder & CEO Telecommunications Used the software for: 6-12 months ### "World class product!" March 10, 2018 5.0 Pros UI and Design are the best in the Industry. Very intuitive with all the features of all the biggest competitors in the world. Cons As with any robust software, there are a few nuances with the software that takes some time to get used to. Review Source AG Aleksejs G. Technical Support Engineer Telecommunications Used the software for: 1-2 years ### "A very fast evolving Contact Center solution that follows the latest technology trends." May 11, 2018 5.0 Pros The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams Cons As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get. Review Source Fabricio G. Asistente personal Used the software for: 6-12 months ### "I recommend it, it's a good software." June 12, 2018 5.0 Pros I like it because it is very productive, its interface is good, is an easy to use software and the price is very good. Cons It's good, but it's not perfect, at first it was a little difficult to understand all its functions and features. Review Source TJ Tom J. COO Computer Software Used the software for: 2+ years ### "Best in class; value and flexibility for business agility" October 7, 2021 5.0 Pros Dialer and the drag drop router are simple and efficient. Best in class value. Cons There is nothing I don't like. The software and support are solid. Review Source AD Alessandro D. Regional Operations Director Retail Used the software for: 2+ years ### "What a great value for money platform! Definitely what you aspire to run your CS!" September 15, 2017 5.0 Pros We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less. Cons nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team. Review Source PK Pape K. CEO Computer Networking Used the software for: 2+ years ### "The best value for money" November 6, 2020 5.0 Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities. Pros Its ease of deployment and use. No need to spend several days training administrators, supervisors, agents. Cons That there is no native connector with Odoo. Review Source IA Islam A. Founder and owner of Hosted Services Egypt Information Services Used the software for: 2+ years ### "XCALLY the right value for omnichannel" April 3, 2020 5.0 Pros XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support. Easy drag and drop IVR. Cons Nothing really the applications is awesome. Review Source KL Kārlis L. Senior Project manager Information Technology and Services Used the software for: 2+ years ### "multi channel contact system for every company" February 18, 2019 5.0 great system, fast support, great xCally Team. Pros one system - all channel for communication with our clients. Cons hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users Review Source Frédéric O. CEO Information Technology and Services Used the software for: 6-12 months ### "Powerful Omnichannel Contact Center Solution " January 18, 2021 5.0 Pros Real omnichannel solution, easy to use and easy to deploy Cons I don't miss any feature, this fulfills all my needs Review Source DHN Dick Hay N. CEO Computer & Network Security Used the software for: 2+ years ### "Review" July 9, 2023 4.0 A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web Pros IVR design, report, call centre, integration with CRM, Cons Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation. Review Source VR Verified Reviewer CEO Telecommunications Used the software for: Less than 6 months ### "Great Omnichannel Contact Center Solution" August 8, 2018 5.0 Definitely an excellent option to consider for any Contact Center project. There is room for some improvements but the product is very well maintained and developed and the market positioning is EXCELLENT Pros The power of all the available channels including an OpenChannel for multi purpose protocols. The commercial approach, flexibility of the product and support is also amazing Cons The Jscripty tool to design scripts for agents that is too simple Review Source EJ Eliza J. Business developer Telecommunications Used the software for: 2+ years ### "Recommend!" April 3, 2020 5.0 Pros Very easy to integrate with existing systems and use aswell Cons For now everything is really good and I do not have any complains Review Source AD Aurélia D. Chargée de comptes Telecommunications Used the software for: Less than 6 months ### "Facile d'utilisation et de programmation" June 29, 2023 5.0 SImplicité et rapidité d'execution. Productivité développée Pros L'ergonomie, sa structure, le fait que tout soit sur une seule et meme barre de communication. L'accès facile à la fiche client. La simplicité d'utilisation. Cons Pour le moment je n'ai rien à dire. J'attends la vidéo et l'IA. Review Source ED Elia D. Owner Wine and Spirits Used the software for: 6-12 months ### "Easy to use and full of interesting features" August 8, 2018 5.0 We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time. The value for money is perfect! Pros \* Possibility to manage your social media using Open Channel \* Powerful 3rd party applications (the most famous ticketing and CRM systems) \* Modern GUI and easy to use \* Flexibility and availability of the development team to configure the application according to our needs \* The support and sales team consists of experienced staff and communications are excellent Cons Nothing relevant in the daily use of the application Review Source Similar Products Featured