Brightwurks

Help Scout

5 / 5 81 reviews

Who Uses This Software?

Companies, small and large, that insist on a delightful customer experience. We're trusted by 8,000 customers in 70+ countries, including Basecamp, Buffer, GrubHub, AngelList and Timbuk2.


Average Ratings

81 Reviews
Badge-recommended Badge-functionality Badge-recommended
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Brightwurks
  • www.helpscout.net/
  • Founded 2011
  • United States

About Help Scout

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Customers won't confront a clunky ticket portal or juggle login credentials to reach help. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.


Help Scout Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Help Scout Reviews Recently Reviewed!

Powerful and Easy to Use!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Love seeing all message threads with the contact to the right when an email is open
Like being able to star certain boxes so they show up first
Love being able to have stored replies
Like being able to keep notes that you can see at a glance upon opening an email

Cons: Don't like that it sometimes takes a bit for the numbers to refresh in mailboxes, from time to time.
Don't like that you can't order or resize the starred mailboxes
Don't like that multiple addresses for the same person aren't flagged somehow

Overall: Ease of use, overview of mailboxes and emails, time-saving shortcuts

Help Scout does one thing really really great

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It was incredibly easy to set up. We migrated out of Zendesk to use Help Scout, and my team's eyes lit up from how intuitive it is to use. I even had non-coders building workflows to make email management easier.

The best is when I asked their support about integrations and other fancy- and they told me that it's not in their vision. They want to build the best email support desk, period. And it's really really good!

Cons: There's a lot of integrations that aren't built in. Which, it's not a game breaker. Do you REALLY need your toaster talking to Help Scout?

Overall: Ease.

Made it easy to manage email

Sep 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This improved communication with our group and made having two locations much easier. Documentation is also clear.

Cons: The phone application is probably the least favorite part of helpscout. I'm able to use the desktop most of the time so I don't use it all the time.

Overall: Better communication.

Help Scout transformed our intra-office communication moments from chaos in motion to ballet.

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I no longer get an email about an email that is about a forward of an email which was originally about an email that was about an email that was forwarded regarding an email that was sent.

Exactly..we have all had the pleasure of deciphering the shortened email snippet, forwards and the references to email threads that are broken but with Help Scout I now see it all..and see when..and where ..and who..Yep.. order to the choas of my many "conversations". And ohhhhh sooo much data hygine..i agree a terrible phrase but such a critical thing for any serious business. This includes a robust beyond belief search and filter feature. For those who appreciate effecient shortcuts and cross refereneced data points...yep tags..and filtering by tags as well. The bane of my existence is also the best feature which is the timeline transparancy that Help Scout brings. We all know who touched what when so we can not step on toes and if we try they put in the "traffic cop" feature to prevent unprofessional duplicate customer touches. Additionally, you can use Help Scout to assign voicemails to staff individual to deal with if your voicemail service offers emailed transcription forwards. Our staff also create conversation for intra office communications all the time to document timelines and details for reference later if needed. HS has helped us track everything from maintenance service logs to customer complaints and staff schedules.

Cons: This is only a tough question and one I would suggest come first when reviewing since after listing all the things i love and enjoy it helps me block out the uglier bits and pieces.. Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. has had a "negative" impact on my work communications besides the timeline busting myself for something

Overall: to keep it simple..streamlined staff communications on everything from emails to phone call messages to intra-office project coordination and much more. Did I mention not having to get emails about emails that were about a forward of an email that was a forwarded email snippet...yep

It is a great place to get my work done!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Besides the fact I can assign emails to my teammates or other inboxes of other departments - the tagging and automated triggers make my life so much easier!

Cons: I think this is kind of irrelevant, but the fact I can't change the font and the color of the text is sometimes a problem.

Overall: I get my work done in less time and it's totally more proactive than the previous tool we used!

Easy to use

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall great. Would recommend to others.

Pros: Great reporting options Easy to use Awesome customer support team Great search options Easy to set up

Cons: Their help docs are often outdated. Also some of the features that stated were included ended up having a extra monthly charge.

Helpscout

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use, has unlimited users, simple, has mobile apps, and everyone's signature can be uniform.

Cons: No app integrations, barely any help center, don't like the way the contact form looks, no phone or live chat support.

Awesome Bonus--Help Scout's Email Newsletter!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The email newsletter.

Cons: How sometimes emails end up being responded to by multiple agents because they aren't automatically closed out.

Overall: Help Scout is easy to use, has some great metrics, makes organization a breeze, and allows companies to standardize email responses. But in all honesty, my favorite thing about Help Scout is the weekly newsletter they send out via email. It may be more or less often than weekly, I'm not entirely sure; however, I just love it! I almost always read the entire thing. It focuses on one topic, it's always helpful, and it's often strangely timely so far as what's going on in my professional and/or personal life. I've found it really useful. Indeed, two Christmases ago, my list included multiple items I learned about one of Help Scout's newsletters!

Recommendations to other buyers: None I can think of at this time.

Help Scout is fantastic

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Been using Help Scout for years. The main reason I went with them over others was the still small business feel you can give your customers even with dozens of employees being involved in customer interaction. The tickets are silent to the customer, unlike many other products which a customer is nothing more than a ticket.

Pros: - Easy interface - Lower learning curve - Continually improving - Good customer support - All cloud based

Cons: - Per-user costs can add up

Recommendations to other buyers: I recommend you try it, it's a great product.

Terrific product. Great UI. Does lack on the integrations

Feb 04, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Super easy UI. I don't have to train newbies on using Help Scout for more than 10-15 minutes. It's that simple to use.

VERY customer focused. It's not about a bunch of bells and whistles that are flashy fish hooks only intended to get bought by fishermen but not actually catch fish. Their product signs for the customer and the Support rep in it 8+ hours a day.

Cons: The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas. Also, they're primarily focused on email so tracking chats and calls aren't that helpful...you would need to drop that data into Redshift, Gooddata, Domo, etc. to get much functionality in it. So unless you do that, you're stuck compiling a bunch in Google Sheets.

Caveat: if all you do is email and maybe chat, then this product is everything you need and more.

Overall: We've used Help Scout for several years. It's been a great product, really served us well. One of their best features is actually their marketing and weekly (twice a week now?) blog posts on Support, Marketing, and other related fields.

Recommendations to other buyers: Definitely. Review Zendesk and a couple other offerings, but Help Scout is fantastic for small and medium teams. Where Zendesk shines with their management level controls and granular options, they fail in the actual UI and "using it every day" area. Help Scout is the inverse.

Easy to use, flexible, and great support

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use.

Cons: No android app, but the web app is still quite functional on a small screen.

Overall: We've been using Help Scout for ticket management for about three years. Prior to Help Scout we had used several others, most notably Zendesk. We found that Help Scout was the easiest for our team to use, while still providing a good set of features for customization. The support team at Help Scout has been fantastic as well; they've been very receptive to feature suggestions, quick to resolve what few issues we've encountered, and every contact with them has been a great experience. That last part is important; I personally deal with the support teams of a dozen or so vendors on a regular basis and sometimes the lack of attention to detail and reading comprehension in level 1 support is astounding. Very refreshing!

Easy and Powerful

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Our work became much more efficient ever since we started using Help Scout for our customer support. I love their ticketing system and the ability to assign tickets to different employees and write internal notes. I also love their saved replies feature that could include variables such as the name of the customer.

Move over Zendesk, I now love Help Scout!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It works much more like an inbox.
Logical ticketing system.
Set up one inbox that could be managed by multiple people (Even their FREE plan has this!)

Overall: They make it simple to set up to run a small support team. Creating docs are as easy as creating a blog post too. Having one inbox for all the team to attend to is also helping us, and for sure others who are using this. And of course, the saved replies save us a lot of time. Move over Zendesk, I now love Help Scout!

Best Customer Support Software with the Best Customer Support

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Having tried or reviewed every customer support solution we could find, we have found Help Scout to be the best solution because of it being as simple to use as regular email, yet powerful enough to handle all of our company's communication. Help Scout is the key tool we use in our web development and hosting business, handling all of our client communication and allowing us to easily discuss requests internally, pass around messages, and provide quicker response times to our clients while making our lives easier.

Additionally, the customer support Help Scout provides is the best we've ever seen. They are super friendly, very quick to respond, and understand requests the first time. They are the model for customer support, and they even blog regularly about how to provide great customer support with very useful tips.

A great tool for organization!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Help Scout on a daily basis to receive, track and send emails to countless customers. It's a great tool that helps us stay organized!

Great value for your money and ease of use!

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great straightforward ticketing system, with awesome built-in reporting. There is no learning curve with this tool, which makes it easy to train new support hires as it is all very intuitive. I love the reporting functions which is also very easy to use. Prefer this over zendesk!

Completely changed our business - for the better

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.

Pros: - extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history

Cons: - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

Recommendations to other buyers: If you've looked at help desks and felt they were overpowering or too complicated to use, Help Scout is the antidote. Using it is like using an email client, and our clients feel like they're emailing individually to someone as opposed a big team. I love that they do away with the "ticket number" mentality which makes most help desks feel robotic and sterile. We've loved being with Help Scout as the product has gotten even better, and we're grateful for the massive amount of simplicity the product brings to our workflow.

My business would be totally lost without Help Scout

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Help Scout within our small team to manage ALL customer interactions. It's amazing, and we love the mobile app for ease of communication within the team. This way nothing falls through the cracks and customers get a fast response time.

Pros: - Super simple user interface - Built in canned responses make collaborating with the team really easy - Ability to add notes between team members - Merge feature between tickets to streamline operations

Cons: - Load time can be slow when forwarding in emails - No real-time notification when a new ticket comes in (you have to constantly refresh the page)

Help Scout streamlines workflow

Apr 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Saved reply's and search feature. Really enjoy how this increases productivity and workflow.

Cons: Help Scout doesn't refresh as often as I would like.

Recommendations to other buyers: I would recommend trying out all the features as best as you can

HelpScout is literally the best support software ever!

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Helpscout is so easy and intuitive to use. I love that there are saved replies so I can easily communicate, with consistent solid messaging, concerns over similar issues to my customer base.

Cons: I have yet to find something I dislike about Help Scout, no joke!

Recommendations to other buyers: I've been using Help Scout for over a year now. I fell in love with it after one month. Give it at least one month and I'm sure you'll fall in love with it too!

Love the branding, great UI, lighting fast support

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find the interface nicely designed, lots of good spacing and font sizing. Features are great, sometimes very very rarely it might feel a tiny bit slow moving through cases but that never affects usability.

The support are really friendly and very fast. Overall a great product and I would recommend it.

Best Ticket Manager I have Ever Used

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Help Scout is fast and efficient. Everything works smoothly 95% of the time, and for the other 5% their support team is on it, making you aware of slow down + new features. I could not imagine running a support team of any type without Help Scout.

Cons: I have to stretch to think of a negative, but I have wished that we could get reports on the click-through rates for emails. Some mass email features would be nice as well.

Recommendations to other buyers: I have looked at 5-6 other companies that offer similar, if not identical features, but no other company comes close to the sleekness. Their support is amazingly responsive, and you will not find a better product short of spending hundreds more! Could not suggest it more highly. :)

Splendid UI, best of all helpdesk software we have used. Customer service is great.

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using HS since 2014, this is the best helpdesk we could find. , , in paid plan there is email automation. Best ui.

The absolute best, crucial for running my ecommerce business

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The helpscout interface makes it really easy to send personalized messages to customers extremely quickly and easily.
It separates emails from customers into separate threads even if they are responding to the same email, so that it you never miss responding to a customer.
Adding team members is seamless and allows you to quickly use the help of support staff (if you have any).
Another crazy-awesome feature is the relevant information they loop in. The two I used on a daily basis are: The shopify interface so I know about a customer's previous orders with me, and the mailchimp interface so I know if they signed up, when they did, and can even add a customer to a mailing list in 2 clicks.
I can't recommend Helpscout enough.
--Jonathan

Awesome software with even better customer service

Mar 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Help Scout has made it easy for our team members to be up to speed with any new communication the group has made and makes our clients feel like they have a true team rallied behind them. The integration's have given our clients an easy way to tell us how we're doing, and the reports make it easy to make sure our team members are hitting their numbers and serving our customers well.

What I'm most impressed with is the level of customer service. They are quick to respond, friendly, and will help out in any situation even if the root problem doesn't have anything to do with their software. Their level of customer service is one to be admired and modeled after.

Bringing Happiness to Buffer customers

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love Helpscout. It's only fitting that they have amazing support for being a support service company. :D The tools in HS are extremely critical to the success of our relationship with our customers! :)

We use it to handle emails regarding our app and services

Mar 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great for repetitive responses from users, Saved Replies saves us so much time. The system also keeps track of customers, so that we can keep track of their concerns over time and act accordingly.
Very intuitive and their support team are very responsive and helpful.

Very good software for client support

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am start using help scout as my support ticket system and I am really glad with the features and support! 10/10

Our company has been using Help Scout for a little over a year now.

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small business that has been steadily growing over the past two years. We began searching for a unified help desk service about 18 months ago. We tried another service first but found the cost and initial setup too daunting. We began a trial of Help Scout shortly thereafter. During our trial the Help Scout staff was eager and willing to offer assistance but I never felt pressured into committing to anything until I knew it was the right service for our company. They even extended our trial by two weeks because I had been so busy with other things I hadn't had enough time to test it out. In the beginning we only used the service to handle our e-mail and fax business. The fact that Help Scout integrates with our phone/fax service as well as our live chat service is awesome! Over the course of the next year we began utilizing more and more of the services and features Help Scout offered. We have found that the company has always been quick to respond when we had a question or needed assistance and was very open to any ideas or features we would like to see. They have implemented new features that have been invaluable in our day to day operations. We found the pricing structure to be very fair and flexible to suit our needs. The initial setup was very intuitive and only took a few hours before all of our services were up and running. I never felt pressured into paying for any services we didn't need. Overall we have been very happy with their flexibility and willingness to offer assistance when needed. We've very excited to try out some of the new features just implemented in the Help Scout Plus service and appreciate the offer to test it out before we commit to upgrading. Very happy customer!

Help Scout - a help desk that doesn't suck

Feb 16, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: First of all, Help Scout does exactly what it needs to (facilitate organized, efficient conversations between customers and support people) without getting in the way. The UI is great (especially since 2015) and the workflows are easy to learn and relatively powerful. Keyboard shortcuts are killer. But most of all, I love that Help Scout doesn't feel "heavy" or "dated". It feels modern, fast, and clean. And the support people are just plain awesome. Oh, and did I mention their blog posts?

Cons: Like many companies, they had to grow to keep up with their customer base - which is awesome! But some of their new hires weren't the greatest at support (ironic, eh?). Also, they've had a fair share of downtime recently, though they've been excellent at communicating and building confidence even through these rough times.

Recommendations to other buyers: Besides making sure that the software you choose has the features you need, I'd recommend just trialing a few solutions and seeing how hard they are to pick up and use. I was able to learn Help Scout in about 15 minutes... can you say the same about another Help Desk? Also look into the KB options (Docs is pretty good, though missing some features I'd like to see) and you'll probably want to use the same solution for both your help desk and KB, since the integrations between the two are essential.

HelpScout - best support tool for email

Feb 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: From the apps I've tested, Helpscout has the best and simples UX. Easy to set up and use out of the box. It's just, well, simple.

Cons: Love the team at Helpscout. Only thing I was missing was tighter integration/native IM/phone support tools.

Recommendations to other buyers: If you're looking for an email support tool, or email fist tool - look no further. This is the one!

Organization and focus on delivering excellent customer service

Feb 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They are super responsive. They are pretty rad and transparent: if something goes wrong on their end they are not afraid of admitting fault. Which leads me to trusting them because I can believe them. I know that tells you very little of the product, but as leadership that's something that I really need. Other environments¿blameshifting¿I cannot stand and can't trust, believe, or hope that they'll hold true to their promise. We're leaving another vendor for that reason. Their system is very responsive, quick, simple, and easy to learn. There aren't too many bells and whistles which simplifies my life when onboarding new teammates. Their docs are well written and engaging.

Cons: The vendor is great! I'd say a better or more thorough live chat & phone integration would be great. We communicate with customers via email, phone, live chat, and Twitter. It's hard when all these are fairly decentralized. Help Scout *does* have a live chat integration (which we use) and we can forward VMs to Help Scout (which is great). But if you're looking for tracking call length, live chat length, or some of the other nifty metrics in one central place, you'll need to use Excel or a Google Sheet. Or use everyone's API to feed into your own system.

Recommendations to other buyers: Talk with them. They are real people. They'll tell you where they are good and if you need to look elsewhere for what you need. They do email really, really well. I am stoked that we get to use them.

Excellent Support Software

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Helpscout for over 2 years and their software is simple yet very functional to use. There support is very good too. I highly recommend their solutions.

You can't work without help scout if you are working with clients

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Help Scout allows my small business to look professional and help support me, support my clients. Thank you Helpscout!

Easy, Straightforward, and helpful

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Helpscout is a great tool that let's us organize all our support tickets for customers so we can get back to them right away. It's a great tool because I can assign tickets, create workflows, create saved replies to be more efficient, and add my own flair.

I love the support documents Helpscout has, and it's always informative for my other work on their site. It's a great tool to be efficient, and a great resource to learn from as well.

On top of that, their customer service is always wonderful no matter who I am working with. One way or another, we find a solution.

A Customer Service Team's Best Friend

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
- Simple and effective customer service tool for multiple users managing one email address/inbox
- The "notes" system allows for team members to provide feedback and support to another team member responding to a client's needs without the client seeing this conversation.
- Great open integration with other project management tools and applications
- Simple, clean design. No distracting interface.

CONS:
- No real-time chat feature with other team members (notes works well but it would be great to chat with another team member, and capture this conversation without using a separate messaging client like SLACK).
- Not a CRM. You can connect to a CRM but the information that can be captured, shown, and note taking ability about each client is very, very limited.
- No dedicated mobile app support for smartphones or tablets.

Help Scout is a simple and effective tool for a team to manage one email address/inbox. With the ability to collaborate and have conversations with other team members about emails without the client knowing is it's best feature. Not to mention but their team and service is outstanding (as you would expect) and they are constantly looking for ways to improve. Whether you are a small organization or large business, if you providing customer service or assistance and have multiple team members, you should be using Help Scout.

Amazing Product and Support Experience!

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- Easy to use
- Customizable workflows
- Super speedy and friendly Support
- API to create custom widgets/add-ons
- Metrics!! It is so helpful to have access to our support data. It's great to see how we've improved over time.
- Helpscout's blog posts are always insightful and have something to learn.

Cons:
- Tags can't be categorized (by color, etc)

Travis s Helpscout!!

It is intuitive and offers plenty of options.

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software and customer service make my job much easier. My only wish is that the new messages updated on the Help Scout page a bit more quickly. I usually receive a notification about new messages on my gmail account before it actually hits the page.

Does everything we need regarding tracking of Customer Service communication

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am sure we use Help Scout in a different way than most. We are not a 'call center' or even 'customer service center' in the true sense. We are the Technical Support department of a Medical Device company and use Help Scout to track not only emails to/from our International Distributors service organizations, but also voice mails from our U.S. customers. As voice mails are left, no it is not acceptable but unfortunately necessary evil at times, an email is also generated and put into the specific mailbox.
Not only does this allow us maximum visibility, I can run reports monthly showing number of voice mails left and especially how soon they were answered. Metrics I use monthly and share with senior staff.
The only thing that would really be beneficial to me would be the ability to export reports into Excel, or even as CSV. The reports are already very easy to use and gives all the information required. It is just sometimes I would appreciate the ability to modify and drill down even further, even create a pivot table, using the data available.
Help Scout is always quick with a response and assistance. Any time we have had issues, or even questions or feature requests we receive the answer.
In conclusion, Help Scout has helped us help our customers in a better and more efficient way. That is all I can ask. Well, and the reports exported to Excel !! :)

Effective help desk system

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cant say exactly how I first heard about Helpscout. After using its doc system for two months, I realised that the team was deploying new features to the product pretty often. For instance, take a look at the release notes for October:
http://www.helpscout.net/blog/october-release-notes/

We have migrated from a cheaper provider to Helpscout. First 5 agents, then +2, then +8 and we have 12 more to go. I couldnt be happier. They also answer pretty fast.

Another quite good advantage is the billing options: there is only one! They will not try to upsell you anything through essential features. You have all the features, it is the only way.

HelpScout is awesome

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Email management is no longer a source of frustration. HelpScout has been practically effortless to learn and use. Simple but powerful features like email status (active, closed etc.), team member assignment, internal-only comments for each message and saved replies (think saved scripts for commonly asked questions by email) have saved us a tremendous amount of time and kept us organized...resulting in better response times and service for clients. No more inbox madness! And, my personal favorite, a tool called "traffic cop" intuitively intercepts messages that you probably don't want to send. For instance, Traffic Cop has stopped messages for us when two team members are responding to a client at the same time (thank you for sparing us that embarrassment!) and messages that crossed paths with incoming ones from clients (thank you for not letting us foolishly ask questions that were already answered!). HelpScout is a great fit for companies with teams who want clean email organization without the complexity.

Makes life SO much easier

Sep 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HelpScout has become an essential, can't-do-without part of my workday with how savvy and helpful it is in organizing contact with our customers and giving us a handy module for FAQs to boot.

Pros: - Keeping un-answered emails bolded even after you've read it once, - "Traffic Cop" for keeping egg off your face in case you send an email before reading a follow-up email from the customer - Intuitive inbox and Doc-editing interfaces - Ability to tag email addresses and assign conversations to a particular team member - "Show original" option to see the email in its original formatting, in case HelpScout's interface isn't able to accommodate - Quick customer service response times, to fix problems in a pinch - about 20 other things :-)

Cons: Pretty minor, really: - Sometimes the inbox counts don't always update automatically (between 30 seconds and a few mins, depending on the day) - I honestly can't think of any others (seriously, it's that good)

Help Scout is truly the greatest!

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have now integrated Help Scout in three companies. One of those, we decided to move to another platform to integrate with other features and boy did we regret it! I'm excited to be working with them again as they have always been amazing at customer service, prompt, helpful and friendly. I've even been part of beta service testing in the past, which was really great! I can't say enough about how easy it is it use and how beneficial it is to my customer service career!!! A gem I take with me everywhere.

Simple & cost effective for small team support

Aug 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were struggling to ensure all our customer support emails were replied to in a timely manner and often we were missing replies or getting confused when multiple employees needed to handle the support. I tried a few different systems and they were either bolted on to Gmail, which got confusing or overly complicated for a small team. Finding Helpscout was a breath of fresh air. The web app was simple to setup and immediately it made sense with features that gave us the power to ensure we were giving our customers the best service possible.

Pros: * Simple to use with powerful features available if you need them * Great documentation so little or no training needed for new staff * Customer service from helpscout is brilliant with quick and helpful responses * Two favourite features - 1) the ease with which you can move assign conversations back and forward between staff members 2) Save replies - saves so much time!

Cons: * A mobile app or mobile optimised web app is really needed

Great way to centralize your support inbox

Jul 08, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love how you can have one place to answer emails and assign to another agent. It's very easy to use and intuitive but they have tutorials to help as well.

Cons: I honestly do not have something that I don't like about this at this time.

Recommendations to other buyers: If you have multiple users checking the same inbox, this is the perfect tool to keep everything (and everyone) on track. You can easily and quickly assign to other agents....I also forgot that this can integrate with Infusionsoft so it's nice to be able to view the contact record and go straight to it within Help Scout.

Help Scout is great for teamwork

Mar 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We no longer lose track of unread messages! Assigned messages help clear the main inbox for others. The traffic cop feature and being able to see who is already in a message alleviates the issue of multiple responses to one customer. The HelpScout blogs have been insightful and extremely beneficial in the growth of our customer service practices.

Cons: From time to time, the messages we've sent have ended up in a SPAM inbox for vendors and customers due to filters.

Recommendations to other buyers: Give it a try. Take the time at least find out what functions would make your day easier - utilize the notes and assignment options. In the end, see if it's the right fit for you.

Great support system

Feb 24, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to navigate and user-friendly. Immediate forwarding to personal email.

Cons: Not a visually striking website. Although the website is easy to navigate, adding some color would make icons easier to identify.

Recommendations to other buyers: This is helpful and useful in allocating tasks among team members.

Help Scout saves time and money!

Feb 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Help Scout makes lost messages a thing of the past. We frequently forgot to mark messages unread when they were not dealt with and lost track of customer issues because of it. We love the assigned messages option and being able to maintain multiple users at one email address.

Cons: Would love to see a mobile app - I could definitely be much more productive if I didn't have to always have a computer to help customers or 'close' junk emails.

Recommendations to other buyers: Free trials exist for a reason. If you're not sure, try it! And try the others too! We tried a few other programs prior to Help Scout, both paid and free. One particular program had too many bells and whistles. It was a distracting layout and not user-friendly. Help Scout is the opposite of that. The plain layout helps to keep you focused on the task at hand, increasing productivity and leaving more time for additional tasks.

A great Customer Service tool

Feb 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the user-friendly interface and the ability to create saved replies for quick and easy replies to commonly asked questions or common issues.

Cons: I would like for there to be a "Sent" folder to quickly refer back to the most recently sent emails.

Recommendations to other buyers: I don't really have any recommendations; you just need to give it a spin.

Perfect Helpdesk software - everything you need for quick, enjoyable workflow

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I like the workflows that are easy to set up and customize on the fly, mixed with the customer pane that pulls up additional customer information. It's also very quick - zero friction from waiting for page elements to load.

Cons: The only complaint I had was fixed by HelpScout a few months ago!

Recommendations to other buyers: It is easy to use, easy to set up, and makes you better at your job. I used Zendesk for a year prior to HelpScout, and HelpScout is far superior for companies our size (~35 employees).

Quality support, software continuing to make improvements

Feb 18, 2015
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of receiving support requests and delegating tasks. They also continue to make improvements to the software.

Cons: I'm unable to delete customers. There's no easy way to clear out old tags.

Recommendations to other buyers: It works great for our team of 5-15. It may be difficult to manage without some other form of automation for a larger team.

Fairly New to Help Scout

Feb 18, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I find Help Scout very easy to use and to organize support tickets. It's easy to tag items and assign them between team members in order to get needed information or accomplish different tasks for the client.

Cons: I wish it were a feature of Help Scout to assign a deadline to a task and have reminders a certain number of days in advance for those. Currently, we are using tags to assign deadlines, but it would be nice to have a way to set a hard deadline.

Recommendations to other buyers: Don't be afraid to assign tasks around to other team members (if it works for your team), as that is the easiest way my team has found to accomplish different tasks. It brings your teammate's attention to a task more readily than simply emailing or chatting them a question.

Great Help Desk for Teams!

Feb 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: There are so many great features within Help Scout that choosing only one reason why I like it is hard! The new reporting features have to be my favorite. I manage the conversations that come in through HelpScout for my company, and being able to view the different reports is invaluable. Especially with the new Happiness Reports, we are able to meet our clients needs in a non-intrusive way.

Cons: My company has been using HelpScout for the past year, and there have only been a couple times where we have run into issues. The biggest issue for me was not being able to change a customer for a particular conversation. We have employees that frequently email in requests from clients, so they would be stuck as the customer not our actual client. I reached out to support and they took note of my request, and later last year they fixed the issue!

Recommendations to other buyers: HelpScout is a great product that I highly suggest people check out for their teams. From the clean layout to the functionality, our team is able to work efficiently and effectively.

Simple, easy, powerful support software

Feb 07, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Help Scout is easy to set up and use, and you can be up and running within 10 minutes. Their staff is also very welcome to feature requests and are quick to respond if you have a problem or question with the app.

Cons: Lack of foreign language translation within the app. Currently we have to copy and paste content from our non-English speaking customers into Google Translate and I wish this was in the app directly.

Recommendations to other buyers: I recommend having a Gmail/Google Apps email set up first, with your domain, SPF record, etc already set up. This will make it easier for you to get running and to make sure your emails work well and don't encounter any spam issue.

Help Scout help us achieve inbox 0

Feb 07, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When we were just using Gmail, there was a constant fear that a customer would be missed or that an email would be marked read that wasn't dealt with. We no longer have either of these problems.

Cons: We do wish that Help Scout integrated with our Facebook page's inbox.

Recommendations to other buyers: We looked at a lot of solutions that were really too bulky and cumbersome for us. Help Scout has great features that we can use and not a lot of other stuff that we wouldn't ever touch.

Help Scout is great

Feb 06, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's pretty simple to use and it helps you stay on top of several inboxes at the same time. The design is excellent and the account creation and management is very easy to use. The customer service is excellent (as you might expect!) And the system is very reliable.

Cons: The setup is a little tricky, and I don't really feel like the "reply from your email" system they tout is as good as I would like it to be. Some of our staff members have had trouble adding Help Scout into their workflow so they're not taking full advantage of the system. This is probably not all Help Scout's fault, but it does indicate some degree of a learning curve since it's different than traditional email.

Recommendations to other buyers: I think it's excellent help desk software, but don't expect it to do more than it's designed to do. Try it out for a few days with your team and see if it's a good fit for you. It's helped us tremendously, but you may find other options that are a better fit for you.

Help Scout is truly helping us manage our general email addresses

Feb 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy to use. And Help Scout's support is top-notch!

Cons: There isn't anything I don't like about Help Scout. The app is great!

Recommendations to other buyers: We also looked at ZenDesk and chose Help Scout based on usability and price.

An excellent, lightweight, streamlined, modern helpdesk solution

Feb 04, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: First, Help Scout gets major brownie points for "eating their own dog food" -- they are all about the Customer Experience, and they live up to this philosophy by delivering not only a very easy to use and modern product, but answering support inquiries right away (and thoroughly), and publishing an extremely helpful and insightful industry blog. So when you buy into Help Scout, you're not just getting a great software product, but also getting a great organization running behind it. Aside from that I love how Help Scout does itself in fact deliver a great customer experience to our customers. It gets out of the way. Customers are not aware that we use it, in fact they believe they are emailing directly with me. Transactions are fast and lightweight, there are not many bells and whistles to complicate the process and slow down the support workflow. Help Scout made the hard decision to not allow custom fields on tickets, and while this at first seemed limiting, it has in fact allowed us to handle the ticket queue much more quickly, due to much lower overhead. For delivering quick and helpful email support, I can't imagine a much better way to bullseye the task than using Help Scout. We've been very satisfied with it.

Cons: The Docs section of the product is a little bit underdeveloped, but adequate. It would be nice in that area to have more cohesion the way you'd typically find in a generic content management system (e.g. Wordpress). For instance, currently it isn't possible to move an article from one collection to another -- you have to copy its contents, re-build it on the other side, and delete the original. That is my main complaint. In spite of that we have a full internal and external knowledge base hosted with the Docs feature, and it is adequate for our needs, if not exceptional.

Recommendations to other buyers: Pay attention to whether the bells and whistles offered by others are really things that you need. We were using Freshdesk before, and while it is a bit of a Swiss Army Knife, we were only using about 1/4 or 1/3 of the features the product offered. Help Scout takes a very different approach -- they've made the product about as light and streamlined as it can be (should be) for most small support operations. Give it a test drive and you'll probably see whether it provides enough meat for your support team or not. For most, it will probably be great.

Simplest HelpDesk Solution I've Used

Oct 28, 2014
5/5
Overall

Comments: I'm a founder of a bootstrapped SaaS app, and only have 10 hours a week to work on it outside my full time job. That means I need a help desk product that gets out of my way and let's me quickly answer my users' questions and keeps track of what questions have been answered and what questions still need followed up on. I tried 4 or 5 different help desk products, and HelpScout was the simplest and its workflow made the most sense to me. I absolutely love how all the support tickets can be taken care of through email, and I don't have to login to the HelpScout app if I don't want to. I've been using HelpScout for over a year now, and recommend it to anyone looking for a simple help desk product.

Monkey See, Monkey Do

Oct 28, 2014
5/5
Overall

Comments: Help Scout has changed the way we handle Support request in an extremely positive way. I know that our emails to our clients are in good hands when going through Help Scout, and it's great that I can keep track of whether or not a client has read our responses and their reports and insight help us analyze what we do well, and what we can do better. There has been only one instance I can recall where Help Scout ran into a glitch, and they were immediately responsive and helpful with the situation. They were proactive in that they emailed their clients and informed us of not only what had happened, but of what to expect! Help Scout also writes extremely helpful blogs for any Client Service related business! I've learned a lot, and will continue to read these as their published. The subject line, "Monkey See, Monkey Do", is because it's clear that Help Scout follows their own advice when it comes to servicing clients and keeping them happy!

Fantastic Helpdesk Solution

Oct 28, 2014
5/5
Overall

Comments: I am utterly enthused by HelpScout! It is fast, elegant, and even sometimes fun to use. Almost everything I need to serve my company's customers is included right there in the app. Plus it has a nice API that our webmaster has used to give me information from our online store about past customer orders.

Pros: - Easy interface that allows me to quickly move through my open tickets. - Quick assignment to other workers. - Beautiful saved reply search feature makes it simple to answer frequently asked questions.

Cons: The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window. Otherwise, HelpScout is brilliant.

Help Scout brought light into our dark

Oct 28, 2014
5/5
Overall

Comments: Before we started using Help Scout almost 2 years ago we didn't have any numbers to track and analyze our support. Right now we can't image living without the reports and insights we get every single day. It helped us being so much better at helping our customers and realizing where we need to improve our app. Oh - and their blog is pretty cool, too :)

Great Solution for our team

Oct 08, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using HelpScout for about 3 months now and it's been a great tool for our team. This was the best way for us to manage our multi-brand company in one location. We've got two busy seasons where we are flooded with emails and have a team of 8-16 people working on the same "account." This has allowed us to much more efficiently manage our volume and not duplicate work. We LOVE the note tool, as we can link our systems together and make it easy to see what's going on with a particular conversation. The merge conversation option is also a huge help for us as our customers will often send us multiple emails over the course of a year. Reporting tools are very useful and easy to use. We are just setting up our internal knowledge base and so far we love it too. The customer service has been stellar as we've needed help, always a quick, professional and helpful reply. Overall we are very impressed with HelpScout.

"Thanks for a truly awesome piece of software..."

Dec 11, 2012
5/5
Overall

Comments: The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

"We are loving Help Scout"

Nov 03, 2012
5/5
Overall

Comments: We are loving Help Scout¿our work flow has gone from broken to functional in the space of a day. It¿s great :)

"We couldn¿t do our support without them..."

Oct 22, 2012
5/5
Overall

Comments: We couldn¿t do our support without them, and being good at support has helped us so much

"Awesome app and amazing team."

Sep 12, 2012
5/5
Overall

Comments: After trying just about every customer support app, we¿re incredibly happy with Help Scout. Awesome app and amazing team.

"I love Help Scout."

Jul 08, 2012
5/5
Overall

Comments: I love Help Scout. I¿m almost supporting an entire area myself (I have two people backing me up). I know I couldn¿t do it without Help Scout.

"We really do like your service."

Jul 05, 2012
5/5
Overall

Comments: We really do like your service. It¿s finally a help desk that actually does just that instead of 1001 other things that just overcomplicate it (we¿re still working through learning the best way to use it internally, but so far its the easiest solution we¿ve ever tested.

"I´m so impressed with HelpScout"

Jun 18, 2012
5/5
Overall

Comments: I¿m so impressed with HelpScout¿not only as a great app, but the customer service has been outstanding.

Extremely easy to deploy

Jun 15, 2012
5/5
Overall

Comments: This is the ideal app for everybody who need to manage an email address such as a info@, sales@. We forward all incoming emails from that addresses to our Help Scout address. From there we create tickets and automated reponses. All in all, the app is pretty nice and I like working with it.

Pros: Extremely easy to deploy and to prepare customized templates Competitive Price

Cons: Could offer more features

"We¿re able to respond to customers faster"

May 15, 2012
5/5
Overall

Comments: We had HelpScout up and running in minutes, and we¿ve never looked back. We finally have crystal clear insight into the questions customers are asking as well as how well we handle the daily ebb and flow of support. More importantly, we¿re able to respond to customers faster without any requests slipping through the cracks.

"It's the kind of product that is taking our business to a different level"

May 11, 2012
5/5
Overall

Comments: Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.

May 01, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Help Scout is a fantastic customer support product that has become integral to our business. The 'invisible' help desk approach enables us to provide personalized support - something our customers respect, and has also enabled us to close more sales by converting our 'support service' into a revenue engine. On top of providing an exceptional product, the Help Scout team is responsive to feedback and they provide exceptional support themselves.

Aug 24, 2017
4/5
Overall

May 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Sep 27, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Feb 26, 2016
5/5
Overall

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money