--- title: "Help Scout Pricing 2026 | Capterra" description: "Learn more about Help Scout pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/136909/Help-Scout/pricing/" page_type: "pricing" language: "en" --- # Help Scout Pricing - Overall rating: 4.6 out of 5 from [226 reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) - Starting at $55.00 per month - Free trial: Available - Free version: Available - Credit card required: Not provided by vendor --- ## How much does Help Scout cost? Help Scout has **3 different plans**. The pricing **starts at $55 flat rate per month** with a free plan available. ### Free - Price: Contact vendor - Billing: Per Month #### Free plan includes: - Inbox with all channels - Docs knowledge base - Help widget with AI answers - Unlimited AI drafts - In-app messaging - Basic Reporting - Customer profile & activity history ### Standard - Price: $55.00 - Billing: Flat Rate, Per Month #### Standard plan includes: - Multiple Inboxes and Docs sites - API and 100+ integrations - Advanced Reports - Surveys & NPS - CSAT ratings - Customer Properties - Custom site branding - Custom apps ### Plus - Price: $83.00 - Billing: Flat Rate, Per Month #### Plus plan includes: - Salesforce, Jira, HubSpot apps - Custom Fields - Advanced Permissions - Teams - Advanced Views & Workflows - Restricted Docs sites - Reporting API endpoints --- ## Is Help Scout worth the price? ### Value for Money - Overall rating: 4.4 out of 5 - Good or excellent value for money: 84% AI summary based on 24 value-for-money rating reviews: Most users consider Help Scout to offer good value for money, appreciating its efficient and quick tools. They find the pricing structure fair and flexible, with options like custom sidebar add-ons enhancing its value. However, some reviewers feel that Help Scout's pricing can be high, especially for small businesses or startups with tight budgets. #### Rating breakdown - Ease of use: 4.7 - Customer service: 4.6 - Features: 4.3 - Ease of deployment: 4.6 - Likelihood to recommend: 80% Based on 226 total Help Scout reviews. --- ## How does Help Scout compare to other alternatives? Help Scout starts at $55 flat rate per month. Explore how its pricing and plan options compare with top alternatives below. Help Scout pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Help Scout — 4.6 out of 5 ([226 reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)) | 3 plans | $55.00 /mo | Available | Available | 4.4 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,808 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,091 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,788 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,474 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | --- ## What reviewers say about Help Scout's pricing ### What they like - **Help Scout to offer good value for money** Appreciating its efficient and quick tools. They find the pricing structure fair and flexible, with options like custom sidebar add-ons enhancing its value. - **The introductory rates and the ability to test new features before committing to upgrades** The 14-day free trial and the startup-friendly pricing are also well-received. - **The software is worth the price despite recent increases** And they find it simple, easy to use, and affordable. ### What holds them back - **Help Scout's pricing can be high** Especially for small businesses or startups with tight budgets. They mention that the software has limited features and language support, which might not justify the cost for everyone. - **Per-user costs can add up** And they feel the product is overpriced. ## Price & value in reviewers' words * * * 5 out of 5 stars > "We wrote down our pros and cons and had more pros than cons as to what we needed it for and jumped all in!" Reviewer: Sheila L. Role: Operations Manager * * * 4 out of 5 stars > "Pretty good, the price increase is unfortunate, but it is a solid system." Reviewer: Ridge S. Role: IT Help Desk * * * 4 out of 5 stars > "It has very limited features.pricing is a bit Higher and has limited language support." Reviewer: Verified Reviewer Role: Backend developer * * * 4 out of 5 stars > "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least none I've noticed) its odd that this is happening so frequently now." Reviewer: Ridge S. Role: IT Help Desk [Check all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)