# Help Scout Pricing 2026 | Capterra

> Learn more about Help Scout pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/136909/Help-Scout/pricing

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# Pricing for Help Scout

[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Write a Review!

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) has **3** pricing plans

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** Not provided by vendor

**Discount:** By Plan Frequency

### Free

**Payment Frequency:** Per Month

Free plan includes:

-   Inbox with all channels
-   Docs knowledge base
-   Help widget with AI answers
-   Unlimited AI drafts
-   In-app messaging

### Standard

$55

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Standard plan includes:

-   Multiple Inboxes and Docs sites
-   API and 100+ integrations
-   Advanced Reports
-   Surveys & NPS
-   CSAT ratings

### Plus

$83

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Plus plan includes:

-   Salesforce, Jira, HubSpot apps
-   Custom Fields
-   Advanced Permissions
-   Teams
-   Advanced Views & Workflows

## Popular alternatives to [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

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[View all alternatives](https://www.capterra.com/p/136909/Help-Scout/alternatives/)

## What do others say about [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) pricing?

Pricing Rating

$

$

$

$

$

Value For Money[4.4(226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Pros

Cons

[Read All 226 Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Read Full Reviews Below

Meghann O.

Customer Success Manager

Computer Software, 51-200 employees

Used the software for: 2+ years

**

Overall Rating

3.0

**

Ease of Use

3.0

Customer Service

2.0

Features

2.0

Value for Money

3.0

Likelihood to Recommend

60%

6/10

Reviewer Source

Source: Capterra

December 4, 2024

"It was ok for a while but seems to have gotten worse over time"

**Pros:** It's easy to search, tag people/teams, and assign tickets. It also integrates well with our CRM.

**Cons:** It's often hard to follow threads and be able to see the initial conversation. I don't love the recent updates and we often had technical issues of our webhook disabling.

shauna G.

packager

Medical Devices, 10,001+ employees

Used the software for: Less than 6 months

**

Overall Rating

3.0

**

Ease of Use

3.0

Customer Service

3.0

Features

3.0

Value for Money

3.0

Likelihood to Recommend

60%

6/10

Reviewer Source

Source: Capterra

November 22, 2024

"user friendly"

**Overall:** somewhat happy could use some more changes

**Pros:** I like that it helps me save time and convenient.

**Cons:** I have trouble when I try to use the mobile app.

[Read All 226 Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)