Astea International

Astea Alliance

3 / 5 2 reviews

Who Uses This Software?

Our solution is a perfect fit for organizations that provide service and need a complete solution that supports the entire service process to drive exceptional customer service and growth.

Average Ratings

2 Reviews
  • 3 / 5
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Astea International
  • Founded 1979
  • United States

About Astea Alliance

Astea's solutions provide all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea's solutions empower your team by making more actionable data readily accessible, providing the agility you need to achieve sustainable value in less time, and successfully compete in a global economy.

Astea Alliance Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management

Astea Alliance Reviews Recently Reviewed!

Keeps kicking me out

May 08, 2015
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not

Pros: I do like this product. My note 4 went thru updates. After that I get kicked out of this app up to 30x a day. It's a pain when I'm trying to complete service calls.

Cons: Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

Recommendations to other buyers: Wait till they fix the bug. Other than that, I like it.

May 31, 2017
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not