Who Uses This Software?

Nonprofits and schools of every shape and size.


Average Ratings

25 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,799.00/year/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FrontStream
  • www.frontstream.com
  • Founded 2007
  • United States

About GiftWorks

GiftWorks Cloud is and intuitive donor and volunteer management service. GiftWorks Cloud helps your organization raise more money and grow your constituents with powerful reporting, a complete set of built-in fundraising tools, a volunteer portal, and unlimited phone and email support. GiftWorks Cloud makes it easy for you to grow and engage your constituents with unlimited records, emails. GiftWorks Cloud is part of FrontStream's all-in-one fundraising platform, Panorama.


GiftWorks Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

GiftWorks Reviews Recently Reviewed!

Giftworks

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros: I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

Cons: The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

Easy to utilize once you understand it

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once you learn how to use this program, it is very user friendly and useful in downloading reports and tracking donors. Not as overwhelming as other programs. Easy to understand language/terms.

Cons: The learning curve is fairly steep at the beginning but I had no experience in using CRMs and had to teach myself. Once you understand it the program is quite manageable.

Definitely not the best...but getting better at least

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros: I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons: Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

Good, but missing features

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros: Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons: Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

Good product for good price

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

Cons: The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

Good Value!

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product. My only real complaint was the fact that it wasn't cloud-based...until NOW.

GiftWorks is a good platform for the basics on donor tracking

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons: It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

GiftWorks - good for the small/medium nonprofit

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I like the fact that it has multiple layers to allow a lot of information to be stored (grants/volunteers/etc.), but I don't like their new pricing structure where you pay by the number of donors you have and by the month. I liked the old structure (before they were bought by FrontStream) much better.

Inexpensive alternative for donor managment

Aug 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Inexpensive, not complicated, importing and exporting is easy

Cons: Runs slow with large merge mailings, need to separate and/or pull into word

Recommendations to other buyers: Think about what you need BEFORE you enter data so it will be easier to get the data out using the fields you create

Laura's review

Jul 27, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the volume of donors the programs holds. I also like the various types of reports you can print.

Cons: I find it difficult to navigate this program with ease.

Recommendations to other buyers: Make sure to be honest and ask questions, voice concerns.

It is our ONLY donor software

Jul 14, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It was installed when I started, had over 15 years of information on it, and SOME of it was useful (not most)

Cons: There is no way to customize it to a minimum for our simple needs/uses

Recommendations to other buyers: Look into the Needs of your software. If you need something that is integrated with so many options that you can spend the time to learn eerything about it, this may work for you. If you are looking for a simple spot to insert names/addresses/donation amounts and dates, this products may be too involved than what you need.

New user initiation

Jul 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The various functions available- there are many things it appears able to do.

Cons: The duplicate donors- it would be great if you could have it ask if you are entering the same info- is this a 'new' donor, or would you like it to add it to a current donor.

Recommendations to other buyers: look around, play with it- compare it to other programs out there.

Used product - only because that's what current non-profit had used

May 16, 2016
2/5
Overall
1 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can email someone directly a data pull. You can split contributions into different funds. Never lost any data or had any major problems that would reduce productivity.

Cons: Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report. Marking acknowledged gifts was a little strange we you didn't use their letter generator. It looks out of date. As if it was built in 2002 and has never had an upgrade.

Recommendations to other buyers: Become cloudbased and not have to deal with the portal of frontstream. Get an app and make more user friendly.

Good product with a few flaws

May 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, the program tracks everything we need. I love the smart list feature.

Cons: I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

Recommendations to other buyers: Be sure to check out all the features this program has before buying, this is definitely a long term relationship once you have started the process.

Not up to snuff with the real workplace

Oct 02, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Giftworks is a clunky interface to use and not inuitive at all. Customer service is questionable as well. There have been unexplained datase errors and a mponthly need to contact support for problems related to their "Fixes". Now that Windows 10 is out, if I could give customer support a negative grade I would. I was told to do a clean install of Windows 10, etc. and reinstall Giftworks.
Things worked fine for one day, then Giftworks would not respond. Cutomer Service does not care about the end user. One comment I got from the rep I was dealing with was that our server was the issue not Giftworks. Our server at the time was new. Customer Service did not want to admit, that their software was weak.

Avoid Giftworks if possible.

Easy to Learn, Use and Manage.

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

GW reviews

Mar 05, 2015
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User friendly products from a vendor I trust for work.

Cons: Cost of product needs to be lower for what it is used for.

Recommendations to other buyers: Consider products that are user friendly and competitively priced.

Giftworks Review

Mar 04, 2015
5/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.

Cons: Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Recommendations to other buyers: I like it, but maybe if the grids were clearer, it would be easier.

Gifting with ease

Mar 01, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, there's no big learning curve, and it's clean with extra features that block or slow usage.

Cons: It lacks support for Android systems which slow usage at any outdoor event or portable taking of monies.

Recommendations to other buyers: Be open-minded about usage. Run through a demo to work out the issues for your particular company.

Easy to use

Feb 27, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very intuitive and does both donation receipts and tracks volunteer hours. I like that controls can be set for different users.

Cons: I don't like that I cannot edit the thank you letters individually without saving them to my desktop. The cloud-based version is so expensive. We were never told First Giving is not available in Canada yet, and it is taking so long to get a clear answer back.

Recommendations to other buyers: It's an easy out of the box option. If you are a Canadian company, First Giving is not available yet, and Giftworks does not tell you that, so get clarity before purchasing.

Review of GW

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of its use and the ease of maintenance.

Cons: Occassionally, but very rarely, there are glitches in the software.

Recommendations to other buyers: Read and follow the help directions when you have a glitch.

Awesome Product

Feb 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The way it functions. It is easy and convenient and I love it.

Cons: There is really nothing that I don't like. Everything is great!

Recommendations to other buyers: To try it and they will like it. Give it a chance and use it for a few months.

Giftworks review

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and very intuitive. I love the way the application looks on my computer screen and it simplifies my day.

Cons: I wish it were free, but alas, some things in life have to be paid for.

Recommendations to other buyers: Look for something that is easy to use. Difficult to use software, it is not worth spending money on.

GiftWorks-- Good Donation Tool

Feb 25, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very good at tracking donations and providing a variety of reports about them.

Cons: While the reporting capabilities are generally good, they can be improved.

Recommendations to other buyers: Try running some sample reports and see if they're sufficent for your needs.

Nov 14, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money