Who Uses This Software?

All Kind of Organizations..


Average Ratings

22 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • C-Desk
  • www.cdesk.in
  • Founded 2007
  • India

About C-Desk

Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care


33689

C-Desk Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

C-Desk Reviews Recently Reviewed!


One Of the best Service Desk or Helpdesk Product I Have every Seen

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Cons: Dashboards should have been more interactive

Overall: Very very good

Marvelous product. Tons of features.

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..

Overall: There are tons of features and each feature is beneficial to one or the other department.

Capterra-loader

A wonderful free tool for your organization

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

One of the best helpdesk we have been using

Nov 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Flow and simplicity is what appeals. The tool has lots of features that are desired by every department.

Cons: Would like to have more features to make it as a perfectly complete package. Wanted to have automated asset discovery.

Capterra-loader

A knowledge base management tool for your organization

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Capterra-loader

Working on planning with an all in one app

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk.

Cons: It can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk.

Capterra-loader

Public your events and manage them with C-Desk

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.

Cons: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.

Capterra-loader

Project and task in your company

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk

Cons: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.

Capterra-loader

Very nice app for planning and budgeting

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app.

Cons: In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

Very nice Request and Task management and reporting tool

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users

Cons: as far as i use this tool what i feel is the Initial Configuration is a bit difficult..

Overall: We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..

Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Best Customer Service

Ease of Use of Product

All in One Solution

Complete replacement of any Intranet Solution with very Ease

Cons: Not many Self Learning Documents available

Initial setup is little tricky but necessary documents available

Overall: Complete replacement of Intranet

Good Application for Process driven organizations

Nov 11, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: It has multiple modules like

1. E-logs

2. CRM for external and inter clients

3. Task management

4. Document repository

5. Process monitoring

6. Multimedia repository

7. Calendars & Events

8. Notice management

9. Surveys & Polls

10. Asset lifecycle management

Are some of the best ones

This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.

Capterra-loader

A great way to improve your business

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business.

Cons: It can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way.

Good helpdesk / service request management app

Dec 02, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We Use this app as our intranet portal.. Most of our work is now with C-Desk

Great Features..

1. Service request automatic routing as per type of request raised by user..

2. Asset management.

3. Forms (Just like Google forms but more advanced).

4. Knowledge base.,

5. Customer Care.. ( to handle customers service requests.)

6. Photo gallery and events

7. Notice Board.

and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Capterra-loader

Great C-Care Great Helpdesk

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: C-Care and Taskbar notifier and Administration manual for C-Care

All in One Solution

Cons: Initial Configuration is a bit difficult

Great Helpdesk / Internal Service request management application

Oct 25, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features..

1. helpdesk / service request management.

2. asset management

3. Customer care.

5. Log book.

6. Task management

Vendor Response

by C-Desk on October 27, 2014

Thank you so Much for your appraisal..

Good User Friendly Help Desk Software

Oct 08, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Great Features..

1. Service request automatic routing as per type of request raised by user..

2. Asset management.

3. Forms (Just like Google forms but more advanced).

4. Knowledge base.,

5. Customer Care.. ( to handle customers service requests.)

6. Photo gallery and events

7. Notice Board.

and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Great Intranet Application

Dec 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.

This has improved interdepartmental communication in our company.

Nice tool for internal process and as well external

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors.....

Great Product

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms.

GOOD

Oct 27, 2014
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: GOOD TO RETRIEVE THE DATA