Who Uses This Software?

All Kind of Organizations..


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • C-Desk
  • www.cdesk.in
  • Founded 2007
  • India

About C-Desk

Good service desk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory


33689

C-Desk Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

C-Desk Reviews Recently Reviewed!

Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Best Customer Service
Ease of Use of Product
All in One Solution
Complete replacement of any Intranet Solution with very Ease

Cons: Not many Self Learning Documents available
Initial setup is little tricky but necessary documents available

Overall: Complete replacement of Intranet

Very nice Request and Task management and reporting tool

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users

Cons: as far as i use this tool what i feel is the Initial Configuration is a bit difficult..

Overall: We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..

Nice tool for internal process and as well external

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors.....

Great Product

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms.

One of the best helpdesk we have been using

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour

Good User Friendly Help Desk Software

Oct 08, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Great Intranet Application

Dec 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.

This has improved interdepartmental communication in our company.

Good helpdesk / service request management app

Dec 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We Use this app as our intranet portal.. Most of our work is now with C-Desk

Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Good Application for Process driven organizations

Nov 11, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has multiple modules like
1. E-logs
2. CRM for external and inter clients
3. Task management
4. Document repository
5. Process monitoring
6. Multimedia repository
7. Calendars & Events
8. Notice management
9. Surveys & Polls
10. Asset lifecycle management
Are some of the best ones

This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.

GOOD

Oct 27, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: GOOD TO RETRIEVE THE DATA

Great Helpdesk / Internal Service request management application

Oct 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features..
1. helpdesk / service request management.
2. asset management
3. Customer care.
5. Log book.
6. Task management

Vendor Response

by C-Desk on October 27, 2014

Thank you so Much for your appraisal..