# C-Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is C-Desk the right Help Desk solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136972/C-Desk/reviews --- C-Desk 4.7 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of C-Desk Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Augusto P. Librero Used the software for: Less than 6 months ### "A wonderful free tool for your organization" March 20, 2018 5.0 Pros This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk. Cons For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it. Review Source Ines F. Jubilado Used the software for: 1-2 years ### "A knowledge base management tool for your organization" May 5, 2018 5.0 Pros This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected. Cons The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language. Review Source SG Sunil G. Director Information Technology and Services Used the software for: I used a free trial ### "Below starter level" October 19, 2018 1.0 I tried it and repent wasting 30 minutes on this. Pros Nothing is good. It needs a windows server and that is a big limitation in itself. Cons Bad interface, poor concept, unfriendly installation, buggy portal. Review Source Licex D. Manager en Recursos Humanos Used the software for: 6-12 months ### "Public your events and manage them with C-Desk" May 5, 2018 5.0 Pros You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk. Cons Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company. Review Source Xiomara Elena B. General Manager Used the software for: 6-12 months ### "Project and task in your company" May 4, 2018 5.0 Pros You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk Cons You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project. Review Source Raquel A. Analista de Planificación Used the software for: 6-12 months ### "Very nice app for planning and budgeting" May 4, 2018 5.0 Pros We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app. Cons In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast. Review Source Cesar A S. Analista Used the software for: Less than 6 months ### "A great way to improve your business" April 5, 2018 5.0 Pros An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business. Cons It can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way. Review Source TH Teddy H. Organization Analyst Used the software for: Less than 6 months ### "Working on planning with an all in one app " May 4, 2018 5.0 Pros Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk. Cons It can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk. Review Source waleed A. Network Administrator Computer Software Used the software for: Less than 6 months ### "Great C-Care Great Helpdesk" August 2, 2018 5.0 Pros C-Care and Taskbar notifier and Administration manual for C-Care All in One Solution Cons Initial Configuration is a bit difficult Review Source ahmed S. Eng Financial Services Used the software for: I used a free trial ### "Thanks" June 7, 2019 5.0 Pros Thank you for your kindness and generosity help Cons Very good application for fowllowup the work Review Source dM dickson M. accounting assistant E-Learning Used the software for: 6-12 months ### "C desk appointment organiser" February 5, 2020 5.0 helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times. Pros It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat Cons so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any Review Source DT Deepak T. Customer Support Manager Information Technology and Services Used the software for: 2+ years ### "One Of the best Service Desk or Helpdesk Product I Have every Seen" September 27, 2018 5.0 Very very good Pros Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost Cons Dashboards should have been more interactive Review Source SK Sameer K. CEO Computer Networking Used the software for: 2+ years ### "Marvelous product. Tons of features." December 13, 2017 5.0 There are tons of features and each feature is beneficial to one or the other department. Pros There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry.. Review Source YC Yogesh C. Manager IT Used the software for: ### "One of the best helpdesk we have been using" November 26, 2015 5.0 We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour Review Source SK Samir K. Director Used the software for: 6-12 months ### "A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!" April 19, 2018 5.0 Pros Flow and simplicity is what appeals. The tool has lots of features that are desired by every department. Cons Would like to have more features to make it as a perfectly complete package. Wanted to have automated asset discovery. Review Source EW Elias W. Instructor Computer & Network Security Used the software for: 6-12 months ### "Very nice Request and Task management and reporting tool" August 16, 2017 5.0 We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team.. Pros Ease of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users Cons as far as i use this tool what i feel is the Initial Configuration is a bit difficult.. Review Source SU SAIF U. MARKETING MANAGER Alternative Medicine Used the software for: Less than 6 months ### "NICE PRODUCT" August 4, 2020 5.0 PERFECTLY FINE. I LOVED IT. Pros THE SOFTWARE IS NICE, IT HELPS USERS TO USE OTHERS SYSTEM ON VIRTUAL BASIS. IT HAS HELPED ME IN HANDLING TASKS. Cons UI AND UX CAN BE IMPROVED. IT CAN BE IMPROVED. Review Source Response from C-Desk August 11, 2020 Thanks For your Review KG Kannan G. IT Manager Marketing and Advertising Used the software for: Less than 6 months ### "Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others" September 25, 2017 5.0 Complete replacement of Intranet Pros Best Customer Service Ease of Use of Product All in One Solution Complete replacement of any Intranet Solution with very Ease Cons Not many Self Learning Documents available Initial setup is little tricky but necessary documents available Review Source PP Pramod P. Quality Used the software for: ### "Good Application for Process driven organizations" November 11, 2014 5.0 It has multiple modules like 1. E-logs 2. CRM for external and inter clients 3. Task management 4. Document repository 5. Process monitoring 6. Multimedia repository 7. Calendars & Events 8. Notice management 9. Surveys & Polls 10. Asset lifecycle management Are some of the best ones This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization. Review Source AG Ajit G. IT manager Used the software for: ### "Good helpdesk / service request management app" December 2, 2014 5.0 We Use this app as our intranet portal.. Most of our work is now with C-Desk Great Features.. 1. Service request automatic routing as per type of request raised by user.. 2. Asset management. 3. Forms (Just like Google forms but more advanced). 4. Knowledge base., 5. Customer Care.. ( to handle customers service requests.) 6. Photo gallery and events 7. Notice Board. and many many more .. Never thought that our work environment will become so systematic one day.. That to free of cost Review Source NR Nagraj R. IT manager Used the software for: ### "Great Helpdesk / Internal Service request management application" October 25, 2014 5.0 We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features.. 1. helpdesk / service request management. 2. asset management 3. Customer care. 5. Log book. 6. Task management Review Source Response from C-Desk October 27, 2014 Thank you so Much for your appraisal.. MM Mahesh M. Manager- IT Used the software for: ### "Good User Friendly Help Desk Software " October 8, 2015 4.0 Great Features.. 1. Service request automatic routing as per type of request raised by user.. 2. Asset management. 3. Forms (Just like Google forms but more advanced). 4. Knowledge base., 5. Customer Care.. ( to handle customers service requests.) 6. Photo gallery and events 7. Notice Board. and many many more .. Never thought that our work environment will become so systematic one day.. That to free of cost Review Source XP Xiomara P. IT Manager Logistics and Supply Chain Used the software for: I used a free trial ### "great" March 25, 2019 4.0 Pros It is a great product overall. Enjoy the interaction and usability. Cons Can't say anything negative about it. It is a wonderful product to use. Review Source Response from C-Desk April 2, 2019 Thanks So Much For your Love and Support RM Rupesh M. IT Manager Used the software for: ### "Great Intranet Application" December 5, 2014 5.0 C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features. This has improved interdepartmental communication in our company. Review Source SG Samarnath G. Used the software for: ### "Nice tool for internal process and as well external" April 19, 2017 5.0 I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors..... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.