Who Uses This Software?

Independent small to medium sized independent / boutique hotels and apartments groups (at least 10 units).


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • hotelminder
  • hotelminder.com/
  • Founded 2010
  • Ireland

About hotelminder

HotelMinder is a hospitality consulting & services agency providing strategy, digital marketing, technology and operations services exclusively to small and medium sized independent hotels and apartment groups (of at least 10 units). We help busy hoteliers find and setup the applications they really need, according to their budget and help manage their online presence while driving more direct bookings through the hotel website.


hotelminder Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

hotelminder Reviews


The system is very easy to learn.

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Quick and easy to access guest details and the overall view of your calendar. Updates are constantly being added.

Cons: Sometimes you have to take a few extra steps to add something or change something to the booking. The system has a lot to offer, but sometimes it's challenging to find the right tutorial to assist you in understanding or learning about it.

Overall: This software helps me efficiently manage our bookings for our hotel.

Overall a very positive experience

Nov 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use and quality of integration. It is a very user friendly system. It is easy to teach new staff to do basic check in and check outs on this system.

Cons: Reporting could be better and could give more detail. Some tasks are not easy to do. One that springs to mind is sending confirmation of a multiple room direct booking. At the moment each room has to be confirmed individually. I contacted support about this and am awaiting a reply.

Overall: It helped us to streamline our business and saved a lot of work that had to be manually done with the previous system.

My Goal : One stop shopping for all hotel software and internet automation experience

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Full functional Integration and 100% cloud for acces from everywhere with no software installation or upgrades. Great interface , easy to learn and to play with , Plenty of useful features , statistics, reporting .

Cons: No french version - I would love an automatic scheduler built in for building automatic daily sending by mail of planning / check in - check out .... in order to prevent internet outage ( not so often )

Overall: Full automation, personnel and customer satisfaction, good monitoring of activity

A clean and fast website

Aug 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is uncluttered and to the point.

Cons: The fact that I cannot easily add pages myself.

Overall: Hotelminder is quick to respond and they know their business. The pricing is good, too. The contact is very personal. I highly recommend the service.

Vendor Response

by hotelminder on August 30, 2016

Thank you Robert, it is a pleasure working with you!

Hotelminder makes running my hotel Simple,Simple,Simple!

Mar 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hotelminder makes running my hotel Simple,Simple,Simple!

I could not be happier with this service, and the value for money. The website service is superb and saves me a fortune in OTA commissions, while giving me a real professional online appearance.

Excellent service

Oct 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for a software that is easy to use and flexible and it turned out to be hard to find... Ben was able to put forward a solution meeting all the criteria and more! Great customer service always there to answer questions and give advice. We strongly recommend!