3 / 5
1 review

Who Uses This Software?

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for.

Average Ratings

1 Review

  • 3 / 5

  • 4 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Free for 1 agent. 3 paid tiers ($29, $75, $212).
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • eStream
  • Founded 2002
  • Bulgaria

About eStreamDesk

eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly: Create a truly awesome customer service experience. eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine. Here's how: Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.

eStreamDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

eStreamDesk Reviews

We used this system for a while, but it couldn't completely do everything we wanted.

Feb 08, 2018

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: This system did improve our IT department's ability to help end users and decreased the time spent keeping track of open issues within our company.

Cons: We would have liked being able to keep track of a longer history of tickets solved. It also seems like this product is no longer updated or maintained.