Blackbaud

Blackbaud Independent School Management Software

4 / 5 6 reviews

Who Uses This Software?

K-12 Private Schools


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Blackbaud
  • www.blackbaud.com
  • Founded 1981
  • United States

About Blackbaud Independent School Management Software

We make it easy for schools to manage and convey information through redefining the way parents, students, and faculty interact online. Let us show you what it means to be a connected school from admissions to alumni and everything in between with Blackbauds K-12 cloud-based software solutions.


Blackbaud Independent School Management Software Features

  • Academic Reporting
  • Admissions Management
  • Assessment Management
  • Attendance Tracking
  • Behavior Management
  • Bookstore Management
  • Cafeteria Management
  • Classroom Management
  • Clinic Management
  • Curriculum Management
  • Enrollment Management
  • Event Calendar
  • Facility Management
  • Faculty / Staff Management
  • Financial Management
  • Fundraising Management
  • Higher Education
  • Housing Management
  • Independent / Private
  • K-12
  • Library Management
  • Parent Portal
  • Scheduling
  • School District
  • Special Education
  • Student Information / Records
  • Student Portal
  • Attendance Tracking
  • Class Registration
  • Class Schedule
  • Electronic Assignments & Tests
  • Financial Aid Management
  • Gradebook
  • Higher Education
  • Online Payments
  • Parent Portal
  • Progress Reports

Blackbaud Independent School Management Software Reviews Recently Reviewed!

Very helpful for benchmarking

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used blackbaud for over 15 years. We use this for tuition payments and payables. Extremely easy to use.

Cons: If there are 5 people in the system then you can't get in. Not a problem except for busy times of the month

Overall, I've had a positive experience using backbaud software and tools

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: One of the great pros of using blackbaud has been it's reliability and ease of use. It's the most intuitive program I've found as far as simplicity for new users, as well as customization for those advanced or more experienced. I also like that any time I ever had an issue, a quick google search or email usually cleared up the error. Overall, it was a solid product and I would use it again

Cons: The problem with this product as well as some others by the same company is that they can be cost prohibitive. While I had a positive experience with this particular software, one school I was at dropped it due to cost.

Fantastic holistic program. Horrible implementation experience

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Holistic, cloud-based platform which allows data to move seamlessly and in realtime.

Cons: The implementation process needs a lot of work.

Overall: In 2016, we made the decision to move from our former database (Rediker) to Blackbaud Cloud hosted products: Core, OnRecord, OnCampus, OnBoard, Raiser's Edge NXT, Financial Edge NXT and Smart Tuition. We wanted a holistic database for all of our departments to pull from and for information to move seamlessly in realtime. We are in the middle of the first year and we are very pleased with the functionality, User friendliness and wide variety of reports that are available. Customer support is phenomenal. Every person, without exception, has been friendly, professional and competent. I really enjoy using the chat feature and appreciate case central¿s ticketing system.

Our implementation experience has been horrible. Most of it seems to be attributed to the Whipple Hill acquisition along with a confusing model. Even though we paid thousands of dollars for implementation fee, I felt like we did 90% of the work. Our Project Manager only provided a confusing project mgmt. software and introduced us to our product specialists. The implementation comprised of a series of useless group sessions and one-on-one sessions implementation consultations which were really training sessions in disguise. The grading setup is incredibly complex and non-intuitive, however our specialist was instructed to only setup our Upper School and we would have to setup the lower and middle schools on our own. The whole process left us feeling confused, frustrated and behind schedule.

We highly recommend Blackbaud Products, but here are a few pointers for anyone considering the program:
1. Give yourself a year. No matter the timeline Blackbaud gives you, double it.
2. Keep your former SIS one more year and work in tandem with the new OnProducts. We are halfway through the year and we¿re still importing information over from our prior system.
3. Historical Grade Data ¿ This can only be done for current students. They will not do it for previous students and Alumni.
4. LMS ¿ Blackbaud does not integrate with any other LMS. OnCampus is highly functional, but lacking in a few features we like in Haiku.
5. Smart Tuition - The Smart Tuition integration is new and still going through development. We¿ve been working at this for several weeks and delayed re-enrollment contracts pending their resolution. If you¿re considering a transition, you should wait another few months for the bugs to work out.

Recommendations to other buyers: See the recommendations I listed!

Expensive but does it all

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: If you are looking for one suite to meet your school's full needs, this would definitely be a legitimate candidate. The content management piece has made great improvements and can really fit any specific needs. User data management has improved a lot since WhippleHill was acquired by Blackbaud, and the development piece is really where Blackbaud is the gold standard.

After one year, price is sky-rocketing

Nov 17, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The program is multi-functional, addressing most needs any school would need.

Cons: There have been separate purchase options, and we purchased just what we felt we needed. Later we discovered that many functions of the program we purchase would not work without purchasing another part of the program. The new software appears to well-integrated, but at a much higher cost to the customer.

Overall: The program is fairly "dossy, but they are upgrading to a new interface. We were provided a demo and it looks good, but it comes with a price - like times 10, almost. The old program we have will no longer be supported. We can't afford the new one. We have implemented a system and finally got to the point of our teachers not complaining about issues, and now we'll need to start the process again.

Recent Down Hill

Aug 13, 2015
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Been using it for years. The past few years the product has really gone down hill. We have an issue and have been waiting for 2 years! for a decent resolution. Still pending. Its a mess. Very disappointed. Now an update is changing some of the access of data in queries crossing relations.