Who Uses This Software?

eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Casengo
  • casengo.com
  • Founded 2011
  • Netherlands

About Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company


24456

Casengo Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Casengo Reviews Recently Reviewed!

It's a very quick way to empower your Customer Success teams.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.

Cons: I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.

Overall: Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

A pleasure

Jan 17, 2015
4/5
Overall

Comments: Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.

Pros: Intuitive interface Useful features Good customer service

Cons: We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype.

Great solution for small bussiness

Oct 10, 2014
5/5
Overall

Comments: As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.

Pros: This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!

Moved from Zendesk because of attachments

Sep 23, 2014
5/5
Overall

Comments: I was using Zendesk, but Zendesk adds attachments as downloadable links... My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment. Casengo just attaches the file like any other mail client, and I never had any complaints about missing attachments again.

Pros: Attachments how attachments should work!

Cons: Uploading multiple attachments could be easier.

We had just opted for Desk.com when Casengo came along.

Jul 14, 2014
5/5
Overall

Comments: We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles. It does exactly what it should do - so we switched! And we don¿t regret it at all: Casengo offers powerful functions that stimulate internal cooperation, and a good overview of emails yet to be answered. Such features make Casengo ideal for growing companies like ours.

Great solution!

Jul 14, 2014
5/5
Overall

Comments: We¿ve been using Casengo for almost a year now to manage our customer emails more efficiently. Ever since, no more emails slip through the cracks. Casengo has been a major boost to our productivity and customer satisfaction. All of our online stores are now enriched with live chat, bringing in a whole new group of potential customers.

Pros: Works very intuitive.

Cons: Haven't found them yet.

we no longer miss a single email

Jul 11, 2014
5/5
Overall

Comments: I was one of Casengo¿s first beta testers and have been using the application for almost 2 years now. I love it: we no longer miss a single email. Thanks to both the macros and the overview, we handle way more emails in less time. We can also keep track of invoices far more effectively now - rather crucial! We just cannot make do without Casengo anymore

Casengo helps us to manage the flow of prospects inquiries

Jul 11, 2014
4/5
Overall

Comments: Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly.

Pros: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it.

Cons: There can be some UI improvements. Browsing through cases for examples is not ideal.

Love for Team Casengo

Jul 11, 2014
4/5
Overall

Comments: At first, it was a little hard for me to get started, but with the help of the friendly Casengo team, I was able to get going with chat and Facebook! I'm now looking into integrating my email in the system. Thanks team!

Pros: They provide excellent support! Casengo knows how to give good customer service. Try them out yourself!

Cons: In the beginning, it was a little hard to install and configure the system, but the friendly guys helped me out fine

Nice, quick and easy app for my client service

Jul 11, 2014
5/5
Overall

Comments: My client service is up and running, thanks to Casengo. I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what... With Casengo, all my email troubles are gone, because of the universal inbox!

Pros: Universal inbox Multiple channels Easy setup

Casengo, keeps leads hot

Jul 08, 2014
4/5
Overall

Comments: We have Casengo installed on our website. As an online marketeer Casengo is a qualitative data goldmine. In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking. We can immediately reply (as casengo has a notification sound, subtle enough to notice, but smooth enough not to be annoying) and help visitors with whatever they need. After installing the Casengo plugin (which for a non techy person, is actually really easy) we saw an increase of sign ups for our product and could tweak our messaging which resulted in a raise of our conversion rate.

Pros: - Visitors become leads very easy - Quantative data goldmine - Insight in customers - No lag

Cons: - Interface can use a little bit of tightening up, but you'll notice these small annoyances only when you use it a lot. Actually gave them some feedback that is taking in on the roadmap!

Good app!

Jul 08, 2014
5/5
Overall

Comments: Casengo is great as a customer service tool. I really love the 'universal inbox' way of thinking. One inbox for email, chat, facebook and twitter - a good app to streamline my customer service!

Pros: All-in-one inbox: - email - chat - facebook - twitter - Cloud - Multiple logins

Cons: Can't wait for the Push-notification in the Casengo app. They just updated the app.