# Grasp Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Grasp Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/137037/Grasp

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# 

 Grasp Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Grasp

## What is Grasp?

Grasp is the customer conversations platform to bring together your multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. Using Grasp, your team collaborates better than ever, with a clear focus on what really counts. They can pay attention to each conversation, regardless of the channel. A relief for all them, with a high five from every customer.

## What is Grasp used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/)

Overall rating

Based on 21 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

€29

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Grasp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.getgrasp.com/&name=Grasp)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Grasp

4.6 (21)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

€29

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (10)

Ease Of Use

4.6 (1,733)

Value For Money

4.3 (9)

Value For Money

4.6 (1,487)

Customer Service

4.6 (8)

Customer Service

4.7 (1,506)

## Grasp alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/137037/Grasp/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Database

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Email Management

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Multi-Channel Communication

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Support Ticket Management

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Alerts/Escalation

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Grasp 21 features

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (10)

4.1

Based on 10 reviews

## Pricing

Value for money

4.3 (9)

Free Trial

Basic

€29.00

Per User,Per Month

Value for money

4.3 (9)

4.3

Based on 9 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Drupal](https://www.capterra.com/p/119594/Drupal/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (8)

4.6

Based on 8 reviews

## User reviews

Overall rating

4.6

Based on 21 reviews

Filter by rating

5(13)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RF

Rodrigo F.

Senior Customer Success Partner

Computer Software

### "Perfect Customer Support for WhatsApp Integration option "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2024

My overall experience is very positive what I use grasp.

Pros

As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation.

Cons

it would be nice to see if our customer have read or seen our replies.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VC

Victoria C.

Digital Support Admin

Telecommunications

### "Grasp review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 4, 2023

Customer service.Reporting on agent performanceImproved customer experience.

Pros

Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity.

Cons

Grasp is very fine at the moment, there's nothing i dislike about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Abdul Hadi W.

CEO

Retail

### "Worst Customer Service"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

March 9, 2022

Bad. Find something else

Pros

I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee

Cons

Bad customer service in terms of charging the fee, and confusing invoicing system

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Robert R.

Technical Support 4

Telecommunications

### "Best Live Chat Software for the price!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 13, 2019

Basic features for live chat. Might be lacking some features however not deal breaking.

Pros

Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.

Cons

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Alternatives considered

[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)

Reasons for choosing Grasp

No

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MN

Merida N.

CUSTOMER CARE AGENT

Telecommunications

### "Casengo"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

June 2, 2019

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Pros

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Cons

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

Ronald M.

Back office administrator

Telecommunications

### "Casengo feedback "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 24, 2019

Customer Support

Pros

Allows customers to reach the company's Whatsapp helpline. Allows all files to be shared.

Cons

Customer add the company's number to different WhatsApp groups.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IK

Isaac K.

Contact Center Supervisor

Telecommunications

### "useful for keeping in touch with clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 24, 2019

It gives us multiple channels to connect with customers.

Pros

As a customer interfacing environment, our use of Casengo to manager our WhatsApp traffic has proven really useful in assigning SLAs to the correspondences.

Cons

The system is still lacks real-time performance analytics / dashboards which would come in handy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SO

STEPHEN O.

Customer Service Advisor

Telecommunications

### "Casengo review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2019

it's a perfect tool to support customers on whatsapp

Pros

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Cons

You need a working network and a phone with active data to be able to synchronise to whatsapp

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

RONALD S.

Digital Administrator

Telecommunications

### "Casengo Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2019

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.

Pros

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Cons

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

Rolf M.

Marketing Manager

Information Technology and Services

### "It's a very quick way to empower your Customer Success teams. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 25, 2017

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Pros

It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.

Cons

I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/137037/Grasp/reviews/)

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