Who Uses This Software?

Since 2003 CRMPRO has provide our on-demand CRM tool to over 400,000 businesses worldwide. Our CRM can be used by any business, selling products or service and B2B or B2C.


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.95/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • CRMPRO
  • www.crmpro.com/

About CRMPRO

Web-based CRM that offers a free version with unlimited campaigns and storage. Synchronizes with Outlook.


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CRMPRO Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

CRMPRO Reviews Recently Reviewed!

I've been using CRMPRO for about 6 months, it's the best value and great features.

Nov 02, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like all the features, honestly a lot of other CRM systems out there are just contact managers but this one is the real thing. You can create sales pipeline reports, it handles customer service, too as well as email campaigns.

Cons: I think their customer service could be better, but they did add an online chat which I have used 3 times. and they always answer the problem to my satisfaction.

Overall: Better sales

Disappointing with such potential

Jul 24, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: It has just about everything a small to medium sized business would need in this type of software. Definitely close to what i need.

Cons: Pricey for what they are offering.
No email does surprise me though.
Annoying that they hide the real facts about the "Free" software.

Overall: Looking for sales and support tracking software with a reasonable cost structure. Came across the program on internet search. Watched the movies, checked the facts, signed up for the free program, that isn't really free, just a long trial software.

For a program that has been around since 2003 it is extremely poorly documented help files and just learning the paradigm of the program is quite difficult.

Most frustrating is the lack of email, anything, in the free version. It also looks very much like there isn't any in the paid version either. And seeing the licence costs have almost doubled, I do not see there is much back room support for existing or new features.

The owners need to get their head out of the 19th century and realise there are potential customers outside the US and they don't work the same 12 hours. Given the licencing offers they really should have better access hours.e

Recommendations to other buyers: Listen to the potential clients, and improve your access to support.

Much Better Software Out There - This is Outdated

Apr 22, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: They are very customer UNFOCUSSED and I don't think I have ever witnessed such poor customer service and lack of empathy before.

It's not free after a year and then, when you've got deeply involved you have to pay $24 a month.

The layout and software has changed imperceptibly over the 7 or 8 years I used it - at $19.95 a month.

I suggest you look at Hubspot which is free to use (you can pay for advanced features) and stays free. For what I want it is far better than PROCRM and it interfaces with Outlook and GMail so you can communicate via email and the communication is stored under the contact.

Also much more user friendly.

AND the back up (free) is superb - they show how they value a customer.