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Customer service management tool for all businesses which helps with leads conversion, sales closing, custom view, customer support, client database, email marketing and more.

Product Details

Web-based solution that provides customer service management through market automation, managing sales pipeline and more.

Contact Details

CRMPRO

https://www.crmpro.com

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

CRMPRO Features

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

CRMPRO Reviews

Overall
3/5
Ease of Use
2.5/5
Customer Service
2/5

Showing Most Helpful

Showing 5 of 5 reviews

Showing Most Helpful

Showing 5 of 5 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Ken R.
Sales and Marketing
Consumer Goods, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
3/10
Source: Capterra
July 24, 2016

“Disappointing with such potential”

OverallLooking for sales and support tracking software with a reasonable cost structure. Came across the program on internet search. Watched the movies, checked the facts, signed up for the free program, that isn't really free, just a long trial software. For a program that has been around since 2003 it is extremely poorly documented help files and just learning the paradigm of the program is quite difficult. Most frustrating is the lack of email, anything, in the free version. It also looks very much like there isn't any in the paid version either. And seeing the licence costs have almost doubled, I do not see there is much back room support for existing or new features. The owners need to get their head out of the 19th century and realise there are potential customers outside the US and they don't work the same 12 hours. Given the licencing offers they really should have better access hours.e
ProsIt has just about everything a small to medium sized business would need in this type of software. Definitely close to what i need.
ConsPricey for what they are offering. No email does surprise me though. Annoying that they hide the real facts about the "Free" software.
Recommendations to other buyersListen to the potential clients, and improve your access to support.
Source: Capterra
July 24, 2016
Jason R.
Account Manager
Information Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 2, 2017

“I've been using CRMPRO for about 6 months, it's the best value and great features.”

OverallBetter sales
ProsI like all the features, honestly a lot of other CRM systems out there are just contact managers but this one is the real thing. You can create sales pipeline reports, it handles customer service, too as well as email campaigns.
ConsI think their customer service could be better, but they did add an online chat which I have used 3 times. and they always answer the problem to my satisfaction.
Reviewer Source 
Source: Capterra
November 2, 2017
Robin N.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Don't waste your money on CRMPRO”

OverallPoor. I would never recommend it to anyone. My company is in the process of moving to another CRM.
ProsIt is easy to schedule calls but doesn't really offer anything else of value.
ConsPretty much everything is bad. Their customer service is poor. It is overpriced for the functionality it offers and most of the features like email campaigns are hard to use and limited in what they offer.
Reviewer Source 
Source: Capterra
September 27, 2018
Richard H.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
2/5
Customer Service
1/5
Source: Capterra
April 22, 2016

“Much Better Software Out There - This is Outdated”

OverallThey are very customer UNFOCUSSED and I don't think I have ever witnessed such poor customer service and lack of empathy before. It's not free after a year and then, when you've got deeply involved you have to pay $24 a month. The layout and software has changed imperceptibly over the 7 or 8 years I used it - at $19.95 a month. I suggest you look at Hubspot which is free to use (you can pay for advanced features) and stays free. For what I want it is far better than PROCRM and it interfaces with Outlook and GMail so you can communicate via email and the communication is stored under the contact. Also much more user friendly. AND the back up (free) is superb - they show how they value a customer.
Source: Capterra
April 22, 2016
Samantha S.
Internet manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2017

“Seems like a great product ”

OverallLooking into signing up, not sure yet
ProsI am not actively subscribed to this company, but I am looking into subscribing very soon. I love their system.
Reviewer Source 
Source: Capterra
December 14, 2017