Exelysis

Exelysis Contact Center


5 / 5
16 reviews

Who Uses This Software?

Call centres, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government and more.


Average Ratings

16 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Exelysis
  • www.exelysis.com
  • Founded 2013
  • United Kingdom

About Exelysis Contact Center

Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities.


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Exelysis Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Exelysis Contact Center Reviews Recently Reviewed!


Excellent product and experience

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user/IT frendly!

Cons: They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.

Overall: From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.

Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance

I will strongly recommended to any company that needs to set up a call center

Efficient dialer that helps increase productivity

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Efficient dialer operation - quick pairing, real time call quality optimisation, integrated calls monitoring

- Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum

- User-friendly menus, administration, monitoring

- Many straightforward configuration options depending on the preferred communication ports and gates

- Scalability

- Immediate response to all user requests

- Support and implementation teams with in-depth knowledge of telecommunication

- Very good TCO and quick ROI

Cons: - Requires stable network infrastructure and gateways

- Better to invest in contemporary accessories to make the most out of the dialer, headphones, wide screens

- Better to have trustworthy telco provider to ensure high communication rates

Overall: The implementation team had knowledge that exceeded ours and they were always available to assist us

Exelysis Contact Center as Automated Dialer Integrated with AroTRON Debt Collection Software

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Exelysis has excellent engineers with in depth know-how in the CTI enabling the streamlined integration with our software and the telco providers.

Online monitoring and statistics of agents are real time and comprehensive.

Exelysis supports all dialing modes and especially under predictive calling provides superior performance.

Exelysis has integration and compatibility with Asterisk Open Source PBX which is used in most of our installations.

Cons: Exelysis does not provide full omni channel support.

Overall: We have embedded Exelysis as an automated dialing engine in our Debt Collection Platform (AroTRON) and currently it is operating in more than 12 installations without any issues. Exelysis has responded timely in all requests of our clients for support, improvements and new features.

Capterra loader

A stable and fully featured solution for the most demanding call center

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - High Availability

- Excellent management for inbound and outbound calls

- Outbound campaign features (power dialing, predictive dialing)

- Interconnection with other systems

Cons: It depends on proprietary operating system and database

Overall: We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center.

Real value for money

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like how agile is the hole team !!!

Overall: We are using exelysis software for the last 3 years . Over that time i have realised that exysisis grow up and can now compete with the most famous softwares worldwide.

Inbound calls with complicated prioritisation, predictive dialing and reporting ensure that you will have a satisfactory result . The support provided by exelysis team is very good and effective.

I recommend this product to all , outbound and inbound call centers and Companies.

Outstanding Performance for Contact Centers at any scale

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Scalability (expand as your business grow)

Flexibility (ready to be integrated with almost any 3rd party application)

Technology (cloud based or on premise installed)

Support (24/7 and proven capability in resolving difficult cases)

Performance ("smart" algorithms maximizing agents' productivity)

Cons: Chat and video would be benefeciary if supported

Flexible and expandable

Jan 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Innovative, very flexible and customizable, can scale, high ROI

Cons: It would be nice to provide a pure cloud architecture

Overall: Overall our experience has been good. Support is always there to solve issues, extremely active and supportive. They really care about their customers. The team is highly skilled and always there to help. I believe that their product combined with their service offers true value.

We saved money - All very efficient No more cisco costs - very strong

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Up time all the time..... no issue last 6 years 40 + users - Value for money

Cons: Not very sophisticate call distribution option but we are OK with the existing options.

Overall: Easy to use, several call distribution options, flexibility... recording... cloud... good team to support, integration with our own software.

Capterra loader

Great CTI

Dec 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: i can have the overall supervision of different inbound and outbound campaigns , at the same time .

Cons: Probably i would suggest a different interface. More advanced manager console.

Capterra loader

Exelysis experience

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, So many Reports, Easy configuration with tools, userfriendly UI, Variety of choices

Cons: Everything is good.

I need one more feature, permitions per users

This is a good custom tailored system. Our call center is now more productive.

Jul 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very inovativne, well adaptive to user requirements, very good in interconnecting with other systems. If customized it can be integrated with other customer solutions.

Cons: Still lacks the possibility of easy system management, some setup must be done directly through system's database.

Overall: More productivity, better reporting, more control

Capterra loader

Best Software in Best price , Supporting in the Customer

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The gui and the friendliness

Cons: I'm still looking !

Overall: It is a platform that you can use and extend it accordingly

Great flexibility

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does what it does very well, without much fuss. The excellent reporting gives great power to the entire organization for monitoring the operations effectiveness.

Cons: Limited integration options (in terms of APIs), especially for web applications. No pure cloud offering.

Overall: Excellent value for money compared to other solutions on the market.

Exelysis does wonders

Feb 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My company has acquired Exelysis as a built in dialing and contact center solution in our CRM. Before Exelysis we were using manual calling and softphone applications that connected to our Asterisk server. The first thing in the implementation phase that we were afraid of was how will the configuration look like from HA side of our operations. To our surprise there was no downtime and the guys from Exelysis did a very good job in the technical preparation. The features that we got with Exelysis are quite impressive (live call monitoring, live call whispering and the full statistics of the inbound and outbound calls). Everything was implemented very quickly and professionally and the best thing with Exelysis is their support. We really have an 24/7 support in our daily business which is much appreciated.

I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions.

Excellent Product

Dec 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly. Excellent support. On-time implementation.

Cons: Depends on proprietary operating system and database

We use Exelysis to our organization for Customer Care for the last 2 years and we are very satisfied

Oct 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Exelysis was a big surprise for us. The decision to procced with Exelysis was difficult due to lack of brand awareness but the feature list, flexibility, price and knowhow of the Exelysis consulting team won the impressions. We use Exelysis for more than 2 years with almost zero down time and great and instant support from the Exelysis team itself when we need them.

One of the pros of Exelysis is the ability to interact with all its components using well documented APIs which are provided for free with the solution. We manage to fully integrate our custom made CRM with full feature functionality within one week including embedded call handling, agent management, outbound campaign management, groups, skills, statistics etc.

One of the cons is that the current version of Exelysis does not support Web Chat, WebRTC and Email.