Exelysis

Exelysis Contact Center

5 / 5 5 reviews

Who Uses This Software?

Call centres, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government and more.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Exelysis
  • www.exelysis.com
  • Founded 2013
  • United Kingdom

About Exelysis Contact Center

Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.


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Exelysis Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Exelysis Contact Center Reviews Recently Reviewed!

This is a good custom tailored system. Our call center is now more productive.

Jul 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very inovativne, well adaptive to user requirements, very good in interconnecting with other systems. If customized it can be integrated with other customer solutions.

Cons: Still lacks the possibility of easy system management, some setup must be done directly through system's database.

Overall: More productivity, better reporting, more control

Excellent product and experience

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user/IT frendly!

Cons: They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.

Overall: From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.

Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance

I will strongly recommended to any company that needs to set up a call center

Real value for money

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how agile is the hole team !!!

Overall: We are using exelysis software for the last 3 years . Over that time i have realised that exysisis grow up and can now compete with the most famous softwares worldwide.

Inbound calls with complicated prioritisation, predictive dialing and reporting ensure that you will have a satisfactory result . The support provided by exelysis team is very good and effective.
I recommend this product to all , outbound and inbound call centers and Companies.

Exelysis does wonders

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company has acquired Exelysis as a built in dialing and contact center solution in our CRM. Before Exelysis we were using manual calling and softphone applications that connected to our Asterisk server. The first thing in the implementation phase that we were afraid of was how will the configuration look like from HA side of our operations. To our surprise there was no downtime and the guys from Exelysis did a very good job in the technical preparation. The features that we got with Exelysis are quite impressive (live call monitoring, live call whispering and the full statistics of the inbound and outbound calls). Everything was implemented very quickly and professionally and the best thing with Exelysis is their support. We really have an 24/7 support in our daily business which is much appreciated.

I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions.

We use Exelysis to our organization for Customer Care for the last 2 years and we are very satisfied

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Exelysis was a big surprise for us. The decision to procced with Exelysis was difficult due to lack of brand awareness but the feature list, flexibility, price and knowhow of the Exelysis consulting team won the impressions. We use Exelysis for more than 2 years with almost zero down time and great and instant support from the Exelysis team itself when we need them.

One of the pros of Exelysis is the ability to interact with all its components using well documented APIs which are provided for free with the solution. We manage to fully integrate our custom made CRM with full feature functionality within one week including embedded call handling, agent management, outbound campaign management, groups, skills, statistics etc.

One of the cons is that the current version of Exelysis does not support Web Chat, WebRTC and Email.