--- title: "Exelysis Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Exelysis Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/137080/Exelysis-Contact-Center/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Exelysis Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exelysis Contact Center ## What is Exelysis Contact Center? Exelysis Contact Center is a communications framework which comes to enhance and handle the operations of an Enterprise PBX. Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration with 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding (NLU) plugins are few of Exelysis capabilities. ## What is Exelysis Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €50 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exelysis Contact Center?[Manage this product listing](https://www.g2.com/products/exelysis-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exelysis Contact Center 4.8 (26) VS. [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price €50 Per User, Per Month Starting Price $27 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.3 (810) Value For Money 4.6 (25) Value For Money 4.1 (735) Customer Service 4.8 (26) Customer Service 4.0 (739) ## Exelysis Contact Center alternatives [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/137080/Exelysis-Contact-Center/alternatives/) ## FAQs about Exelysis Contact Center Overview ### Which roles and teams benefit most from Exelysis Contact Center? Exelysis Contact Center is most used by customer service managers and contact center teams that oversee agent activity, call handling, and service quality. IT administrators, systems engineers, network teams, and infrastructure leaders manage configuration, security, integrations, and reliability, while business development managers and executives monitor customer communications and operational performance. Answer based on 25 reviews Overview ### What company size and specific industries is Exelysis Contact Center built for? Exelysis Contact Center is designed for businesses of any size that need call center, customer care, telemarketing, or telephony integration tools. It serves organizations across many industries, including banking, telecom, hospitality, healthcare, insurance, government, and food and beverage. Features and Usability ### What are the key features of Exelysis Contact Center? Exelysis Contact Center offers CRM alongside contact center tools such as automatic call distribution, call routing, IVR, and queue management. It also includes auto-dialer, predictive dialer, call logging, call recording, call monitoring, real-time reporting, activity dashboards, and third-party integrations for inbound, outbound, and blended call handling. Integrations ### Which third-party tools and platforms does Exelysis Contact Center integrate with? Exelysis Contact Center integrates with AroTRON, Fidelio ERP, and protel PMS. These connections support contact center operations alongside hotel property management and enterprise resource planning systems, allowing teams to work with guest, booking, and operational information across their existing platforms. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Exelysis Contact Center offer? Exelysis Contact Center provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, and documentation gives written reference material for self-paced review and ongoing support. Answer based on 1 reviews Getting Started and Support ### What customer support options does Exelysis Contact Center offer? Exelysis Contact Center provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users describe the support as excellent, with a local team that responds well and helps keep deployments on track. Reviews also note stable performance and technical support that meets expectations during implementation and daily use. Answer based on 3 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Exelysis Contact Center supports all three features that reviewers consider most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Exelysis Contact Center 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (25) 4.7 Based on 25 reviews ## Pricing Value for money 4.6 (25) Basic €50.00 Per User,Per Month Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[ AroTRON](https://www.capterra.com/p/162266/AroTRON/)[ Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (26) 4.8 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful HO Head of Devops Head of Devops Used the software for: 3-5 years ### "A world contender for CTI systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. Pros It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. Cons Nothing that I can think off, it performed more than adequately MD Managing Director Managing Director Used the software for: 1-3 years ### "Exelysis Cloud is the best communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2020 The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. Pros Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. Cons We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. IA IT admin IT admin Used the software for: 3-5 years ### "Dialing all the way" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 16, 2022 It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. Pros Our current CRM integration with Exelysis is irreplaceable! The software itself offers a tone of features and is constantly being improved. Cons This is not a self installable package, it requires vendor integration and support. CS Customer Service Manager Customer Service Manager Used the software for: 3-5 years ### "Great CTI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 21, 2018 Pros i can have the overall supervision of different inbound and outbound campaigns , at the same time . Cons Probably i would suggest a different interface. More advanced manager console. SA System Administrator System Administrator Used the software for: 3-5 years ### "A stable and fully featured solution for the most demanding call center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. Pros \- High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems Cons It depends on proprietary operating system and database SM Senior Manager Senior Manager Used the software for: 3-5 years ### "Excellent product and experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2017 From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance I will strongly recommended to any company that needs to set up a call center Pros It is user/IT frendly! Cons They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. MA Manager Manager Used the software for: Less than 1 year ### "excellent product, excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2023 we didn't find anything Pros ease of handling, configuration, installation. Also very good cooperation with MicroBase company Cons we don't have to remove anything, we don't find anything that doesn't work CE CEO CEO Used the software for: 3-5 years ### "Efficient dialer that helps increase productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2019 The implementation team had knowledge that exceeded ours and they were always available to assist us Pros \- Efficient dialer operation - quick pairing, real time call quality optimisation, integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI Cons \- Requires stable network infrastructure and gateways - Better to invest in contemporary accessories to make the most out of the dialer, headphones, wide screens - Better to have trustworthy telco provider to ensure high communication rates SS Senior Software Engineer Senior Software Engineer Used the software for: Less than 1 year ### "Great flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 23, 2018 Excellent value for money compared to other solutions on the market. Pros It does what it does very well, without much fuss. The excellent reporting gives great power to the entire organization for monitoring the operations effectiveness. Cons Limited integration options (in terms of APIs), especially for web applications. No pure cloud offering. Thanos K. Senior Systems Administrator - Senior Information Security Officer Used the software for: 3-5 years ### "Exelysis experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2018 Pros Easy to use, So many Reports, Easy configuration with tools, userfriendly UI, Variety of choices Cons Everything is good. I need one more feature, permitions per users ID IT DIRECTOR IT DIRECTOR Used the software for: Less than 1 year ### "Exelysis Contact Center a very adaptable system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 We needed a system adaptable Improve overall customer experience and minimize costs at the same time. Installation and adaptations were easy. The quality of the system so far is very good. Our system integrations and requirement and reporting specifications were not easy (really complex in fact) but were carried out with success. Pros The flexibility and the ROI. Exelysis is a very adaptable Call Center Software System with API and functionally enabling customers to integrate the Call System into everyday procedures and systems. Also, the company who supports it is very easy to communicate and able to carry out whatever customizations the customer needs in order to adapt with Call Center procedures for incoming and outgoing calls. Also, integration with an NLU system was done seamlessly. Cons So far there were no features we did not like so far. IM IT Manager IT Manager Used the software for: 3-5 years ### "Excellent platform, tailor-made for our call center agent teams. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2022 Pros Innovative and stable platform, easy to use, with many options including logging and reporting. The team is highly skilled and the support provided is very good and effective. Cons Nothing that I can think off. We are very satisfied. BD Business Development Manager Business Development Manager Used the software for: 3-5 years ### "Exelysis Contact Center as Automated Dialer Integrated with AroTRON Debt Collection Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2018 We have embedded Exelysis as an automated dialing engine in our Debt Collection Platform (AroTRON) and currently it is operating in more than 12 installations without any issues. Exelysis has responded timely in all requests of our clients for support, improvements and new features. Pros Exelysis has excellent engineers with in depth know-how in the CTI enabling the streamlined integration with our software and the telco providers. Online monitoring and statistics of agents are real time and comprehensive. Exelysis supports all dialing modes and especially under predictive calling provides superior performance. Exelysis has integration and compatibility with Asterisk Open Source PBX which is used in most of our installations. Cons Exelysis does not provide full omni channel support. HO Head of Infrastructure - System Administrator Head of Infrastructure - System Administrator Used the software for: 3-5 years ### "Best Software in Best price , Supporting in the Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 18, 2019 It is a platform that you can use and extend it accordingly Pros The gui and the friendliness Cons I'm still looking ! CS Customer Service Manager Customer Service Manager Used the software for: 3-5 years ### "Real value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2017 We are using exelysis software for the last 3 years . Over that time i have realised that exysisis grow up and can now compete with the most famous softwares worldwide. Inbound calls with complicated prioritisation, predictive dialing and reporting ensure that you will have a satisfactory result . The support provided by exelysis team is very good and effective. I recommend this product to all , outbound and inbound call centers and Companies. Pros I really like how agile is the hole team !!! MP Managing Partner Managing Partner Used the software for: 3-5 years ### "Outstanding Performance for Contact Centers at any scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2018 Pros Scalability (expand as your business grow) Flexibility (ready to be integrated with almost any 3rd party application) Technology (cloud based or on premise installed) Support (24/7 and proven capability in resolving difficult cases) Performance ("smart" algorithms maximizing agents' productivity) Cons Chat and video would be benefeciary if supported SS Senior system admin Senior system admin Used the software for: 1-3 years ### "This is a good custom tailored system. Our call center is now more productive." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2017 More productivity, better reporting, more control Pros It is very inovativne, well adaptive to user requirements, very good in interconnecting with other systems. If customized it can be integrated with other customer solutions. Cons Still lacks the possibility of easy system management, some setup must be done directly through system's database. DT Digital Transformation Director Digital Transformation Director Used the software for: 3-5 years ### "Flexible and expandable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 4, 2019 Overall our experience has been good. Support is always there to solve issues, extremely active and supportive. They really care about their customers. The team is highly skilled and always there to help. I believe that their product combined with their service offers true value. Pros Innovative, very flexible and customizable, can scale, high ROI Cons It would be nice to provide a pure cloud architecture SA Solution Architect Solution Architect Used the software for: 3-5 years ### "Excellent platform, capable of handling high traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 Stability of the platform and technical support are the two main points from my perspective that Exelysis Contact Center excels. In all our deployments, the platform was delivered on time and operated according to specs without any issues. Pros The stability of the platform even on high traffic, the flexibility of the configuration in order to adapt to any requirement. The number of features that can support. Lastly, that can be easily scaled to support increased traffic. Cons Reporting needs a bit of improvement as it provides a very basic interface SE Systems Engineer Systems Engineer Used the software for: 3-5 years ### "Ideal for Call Center services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 14, 2020 Pros Ease of use, few bugs with high customization. The company is very adaptive to customer needs with almost no restrictions. Cons ... DI Director Director Used the software for: 3-5 years ### "We saved money - All very efficient No more cisco costs - very strong" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2018 Easy to use, several call distribution options, flexibility... recording... cloud... good team to support, integration with our own software. Pros Up time all the time..... no issue last 6 years 40 + users - Value for money Cons Not very sophisticate call distribution option but we are OK with the existing options. CD Commercial Director Commercial Director Used the software for: Less than 1 year ### "Customer Service Call Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2019 We are currently servicing a Customer Service Call center's full needs using this software. The experience is very positive and the support from the company is Excellent. Pros Ease of use, Excellent Support, Full features Cons There is nothing considered to be less likeable about this software NA Network Administrator Network Administrator Used the software for: Less than 1 year ### "Reliable and feature-rich" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 Pros Very stable software - high availability - very efficient management for inbound/outbound calls. It is user friendly and easily configurable. Cons It is not open source and relies on proprietary databases. RE Reviewer ### "Exelysis does wonders" 5.0 February 17, 2017 My company has acquired Exelysis as a built in dialing and contact center solution in our CRM. Before Exelysis we were using manual calling and softphone applications that connected to our Asterisk server. The first thing in the implementation phase that we were afraid of was how will the configuration look like from HA side of our operations. To our surprise there was no downtime and the guys from Exelysis did a very good job in the technical preparation. The features that we got with Exelysis are quite impressive (live call monitoring, live call whispering and the full statistics of the inbound and outbound calls). Everything was implemented very quickly and professionally and the best thing with Exelysis is their support. We really have an 24/7 support in our daily business which is much appreciated. I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions. GI Group IT Director Group IT Director Used the software for: Less than 1 year ### "Excellent Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 20, 2018 Pros Very user friendly. Excellent support. On-time implementation. Cons Depends on proprietary operating system and database ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.