# Exelysis Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Exelysis Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/137080/Exelysis-Contact-Center/reviews --- # Exelysis Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exelysis Contact Center ## What is Exelysis Contact Center? Exelysis Contact Center is a communications framework which comes to enhance and handle the operations of an Enterprise PBX. Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration with 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding (NLU) plugins are few of Exelysis capabilities. ## What is Exelysis Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €50 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exelysis Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.exelysis.com&name=Exelysis Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exelysis Contact Center 4.8 (26) VS. [4.7 (858)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €50 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.8 (858) Value For Money 4.6 (25) Value For Money 4.5 (770) Customer Service 4.8 (26) Customer Service 4.6 (789) ## Exelysis Contact Center alternatives Highest Rated [4.8 (314)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (136)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/137080/Exelysis-Contact-Center/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Exelysis Contact Center 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.7 (25) 4.7 Based on 25 reviews ## Pricing Value for money 4.6 (25) Basic €50.00 Per User,Per Month Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[ AroTRON](https://www.capterra.com/p/162266/AroTRON/)[ Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (26) 4.8 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(22) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GS Gregory S. Manager Insurance ### "excellent product, excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2023 we didn't find anything Pros ease of handling, configuration, installation. Also very good cooperation with MicroBase company Cons we don't have to remove anything, we don't find anything that doesn't work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Spyros P. IT Manager Leisure, Travel & Tourism ### "Excellent platform, tailor-made for our call center agent teams. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2022 Pros Innovative and stable platform, easy to use, with many options including logging and reporting. The team is highly skilled and the support provided is very good and effective. Cons Nothing that I can think off. We are very satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nenad P. IT admin Financial Services ### "Dialing all the way" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 7, 2022 It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. Pros Our current CRM integration with Exelysis is irreplaceable! The software itself offers a tone of features and is constantly being improved. Cons This is not a self installable package, it requires vendor integration and support. Reasons for choosing Exelysis Contact Center Top features and a top team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Tasos C. Managing Director Telecommunications ### "Exelysis Cloud is the best communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. Pros Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. Cons We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. Reasons for choosing Exelysis Contact Center We had few offers from local carriers but with very limited features. Exelysis covers everything. PBX functionality for normal user and advanced Contact Center features for Agents. Recording solution and rich statistics all under the same brand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Eleftheria P. Network Administrator Education Management ### "Reliable and feature-rich" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2020 Pros Very stable software - high availability - very efficient management for inbound/outbound calls. It is user friendly and easily configurable. Cons It is not open source and relies on proprietary databases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB George B. Solution Architect Financial Services ### "Excellent platform, capable of handling high traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2020 Stability of the platform and technical support are the two main points from my perspective that Exelysis Contact Center excels. In all our deployments, the platform was delivered on time and operated according to specs without any issues. Pros The stability of the platform even on high traffic, the flexibility of the configuration in order to adapt to any requirement. The number of features that can support. Lastly, that can be easily scaled to support increased traffic. Cons Reporting needs a bit of improvement as it provides a very basic interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2022 Dear George B. Thank you for your great review of Exelysis Solution. We would like to let you know that Exelysis Reporting is based on MS SQL SSRS Server with unlimited reporting capabilities. With the proper license you can build any report on your own or you can ask our team to build it for you. Moreover Exelysis supports integration with any BI or Big Data Analysis platforms for near real time dashboards, data analytics etc NL Nikolas L. Systems Engineer Information Technology and Services ### "Ideal for Call Center services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 13, 2020 Pros Ease of use, few bugs with high customization. The company is very adaptive to customer needs with almost no restrictions. Cons ... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Angelos K. Head of Devops Computer Software ### "A world contender for CTI systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2020 I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. Pros It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. Cons Nothing that I can think off, it performed more than adequately Reasons for choosing Exelysis Contact Center The support was local,timely and helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV John V. IT DIRECTOR Transportation/Trucking/Railroad ### "Exelysis Contact Center a very adaptable system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 We needed a system adaptable Improve overall customer experience and minimize costs at the same time. Installation and adaptations were easy. The quality of the system so far is very good. Our system integrations and requirement and reporting specifications were not easy (really complex in fact) but were carried out with success. Pros The flexibility and the ROI. Exelysis is a very adaptable Call Center Software System with API and functionally enabling customers to integrate the Call System into everyday procedures and systems. Also, the company who supports it is very easy to communicate and able to carry out whatever customizations the customer needs in order to adapt with Call Center procedures for incoming and outgoing calls. Also, integration with an NLU system was done seamlessly. Cons So far there were no features we did not like so far. Reasons for choosing Exelysis Contact Center Price and flexibility of the software and the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV EFSTATHIOS V. Commercial Director Oil & Energy ### "Customer Service Call Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2019 We are currently servicing a Customer Service Call center's full needs using this software. The experience is very positive and the support from the company is Excellent. Pros Ease of use, Excellent Support, Full features Cons There is nothing considered to be less likeable about this software Reasons for choosing Exelysis Contact Center We chose it as it was a Full Featured real Value for money solution with excellent support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Antonis D. Head of Infrastructure - System Administrator Banking ### "Best Software in Best price , Supporting in the Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 15, 2019 It is a platform that you can use and extend it accordingly Pros The gui and the friendliness Cons I'm still looking ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP George P. CEO Banking ### "Efficient dialer that helps increase productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2019 The implementation team had knowledge that exceeded ours and they were always available to assist us Pros \- Efficient dialer operation - quick pairing, real time call quality optimisation, integrated calls monitoring - Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum - User-friendly menus, administration, monitoring - Many straightforward configuration options depending on the preferred communication ports and gates - Scalability - Immediate response to all user requests - Support and implementation teams with in-depth knowledge of telecommunication - Very good TCO and quick ROI Cons \- Requires stable network infrastructure and gateways - Better to invest in contemporary accessories to make the most out of the dialer, headphones, wide screens - Better to have trustworthy telco provider to ensure high communication rates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jason K. Digital Transformation Director Food & Beverages ### "Flexible and expandable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2019 Overall our experience has been good. Support is always there to solve issues, extremely active and supportive. They really care about their customers. The team is highly skilled and always there to help. I believe that their product combined with their service offers true value. Pros Innovative, very flexible and customizable, can scale, high ROI Cons It would be nice to provide a pure cloud architecture Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Software Engineer Internet ### "Great flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 21, 2018 Excellent value for money compared to other solutions on the market. Pros It does what it does very well, without much fuss. The excellent reporting gives great power to the entire organization for monitoring the operations effectiveness. Cons Limited integration options (in terms of APIs), especially for web applications. No pure cloud offering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2022 Dear reviewer. Thank you for your great review on Exelysis Solution. Exelysis offers with no cost a full set of APIs for application integrations which are now exposed in Rest API over our Pure Cloud Offering. Please contact our support team for further information. We will be very happy to assist. Christos S. Customer Service Manager Insurance ### "Great CTI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 20, 2018 Pros i can have the overall supervision of different inbound and outbound campaigns , at the same time . Cons Probably i would suggest a different interface. More advanced manager console. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2022 Dear Christos S. Thank you for your great review on Exelysis Solution. Exelysis, since 2019, developed a new advanced manager console named Exelysis Dashboard on which you can monitor, control and configure any Exelysis resource like Telecom, Agents, Campaigns, Groups, Skills etc. Please contact us for any further information. We will be more than happy to assist. Thanos K. Senior Systems Administrator - Senior Information Security Officer Outsourcing/Offshoring ### "Exelysis experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2018 Pros Easy to use, So many Reports, Easy configuration with tools, userfriendly UI, Variety of choices Cons Everything is good. I need one more feature, permitions per users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Elias A. Group IT Director Leisure, Travel & Tourism ### "Excellent Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2018 Pros Very user friendly. Excellent support. On-time implementation. Cons Depends on proprietary operating system and database Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Panos P. Business Development Manager Computer Software ### "Exelysis Contact Center as Automated Dialer Integrated with AroTRON Debt Collection Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2018 We have embedded Exelysis as an automated dialing engine in our Debt Collection Platform (AroTRON) and currently it is operating in more than 12 installations without any issues. Exelysis has responded timely in all requests of our clients for support, improvements and new features. Pros Exelysis has excellent engineers with in depth know-how in the CTI enabling the streamlined integration with our software and the telco providers. Online monitoring and statistics of agents are real time and comprehensive. Exelysis supports all dialing modes and especially under predictive calling provides superior performance. Exelysis has integration and compatibility with Asterisk Open Source PBX which is used in most of our installations. Cons Exelysis does not provide full omni channel support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN Vaggelis N. Managing Partner Information Technology and Services ### "Outstanding Performance for Contact Centers at any scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2018 Pros Scalability (expand as your business grow) Flexibility (ready to be integrated with almost any 3rd party application) Technology (cloud based or on premise installed) Support (24/7 and proven capability in resolving difficult cases) Performance ("smart" algorithms maximizing agents' productivity) Cons Chat and video would be benefeciary if supported Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Christoforos M. Director Hospitality ### "We saved money - All very efficient No more cisco costs - very strong" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2018 Easy to use, several call distribution options, flexibility... recording... cloud... good team to support, integration with our own software. Pros Up time all the time..... no issue last 6 years 40 + users - Value for money Cons Not very sophisticate call distribution option but we are OK with the existing options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stavros V. System Administrator Restaurants ### "A stable and fully featured solution for the most demanding call center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2018 We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. Pros \- High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems Cons It depends on proprietary operating system and database Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Branimir P. Senior system admin Financial Services ### "This is a good custom tailored system. Our call center is now more productive." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 19, 2017 More productivity, better reporting, more control Pros It is very inovativne, well adaptive to user requirements, very good in interconnecting with other systems. If customized it can be integrated with other customer solutions. Cons Still lacks the possibility of easy system management, some setup must be done directly through system's database. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK George K. Senior Manager Legal Services ### "Excellent product and experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2017 From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance I will strongly recommended to any company that needs to set up a call center Pros It is user/IT frendly! Cons They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christos S. Customer Service Manager Insurance ### "Real value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2017 We are using exelysis software for the last 3 years . Over that time i have realised that exysisis grow up and can now compete with the most famous softwares worldwide. Inbound calls with complicated prioritisation, predictive dialing and reporting ensure that you will have a satisfactory result . The support provided by exelysis team is very good and effective. I recommend this product to all , outbound and inbound call centers and Companies. Pros I really like how agile is the hole team !!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Emil H. ### "Exelysis does wonders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 17, 2017 My company has acquired Exelysis as a built in dialing and contact center solution in our CRM. Before Exelysis we were using manual calling and softphone applications that connected to our Asterisk server. The first thing in the implementation phase that we were afraid of was how will the configuration look like from HA side of our operations. To our surprise there was no downtime and the guys from Exelysis did a very good job in the technical preparation. The features that we got with Exelysis are quite impressive (live call monitoring, live call whispering and the full statistics of the inbound and outbound calls). Everything was implemented very quickly and professionally and the best thing with Exelysis is their support. We really have an 24/7 support in our daily business which is much appreciated. I would truly from our experience recommend Exelysis to all the organizations that have a call center and especially if you want to optimize the dialing using automatic solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Popular comparisons [Ringover vs Exelysis Contact Center](https://www.capterra.com/compare/137080-169627/Exelysis-Contact-Center-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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