# KnowledgeLake Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about KnowledgeLake Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/137150/KnowledgeLake-Connect --- # KnowledgeLake Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) KnowledgeLake ## What is KnowledgeLake? Enable your teams to work faster and more efficiently with the KnowledgeLake platform - the only end-to-end solution for document processing that is fully cloud-native. KnowledgeLake combines intelligent document capture and robotic process automation (RPA) to increase your organization's productivity. With an easy-to-use interface and industry-leading security, your content is always accessible and always secure. Break down the siloes holding you back - manage your content with KnowledgeLake. ## What is KnowledgeLake used for? [Document Management](https://www.capterra.com/document-management-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/)[Electronic Data Capture](https://www.capterra.com/electronic-data-capture-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KnowledgeLake?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.knowledgelake.com&name=KnowledgeLake) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KnowledgeLake 4.2 (17) VS. [4.5 (141)](https://www.capterra.com/p/161845/Square-9/reviews/) Starting Price $1 Per User, Per Year Starting Price $50 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (17) Ease Of Use 4.3 (141) Value For Money 4.1 (14) Value For Money 4.3 (133) Customer Service 4.3 (16) Customer Service 4.4 (132) ## KnowledgeLake alternatives Highest Rated [4.8 (69)](https://www.capterra.com/p/141488/Document-Workflow-Software/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (1,243)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (2,908)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (113)](https://www.capterra.com/p/220466/DocuWare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Classification 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage Collaboration Tools 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Data Capture and Transfer 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Document Storage 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Version Control 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions KnowledgeLake 70 features Define levels of authorization for access to specific files or systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Bots that work alongside humans on tasks that cannot be fully automated A record of all activities within the system, including user access, changes made, etc. Software's ability to perform similar action on multiple similar files simultaneously Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Track and report regulatory data to either internal management or external stakeholders Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Create, edit, convert to and from PDF files Alter the layout and content of dashboards Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Ability to handle large datasets Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Manage digital assets Uses decentralized resources such as network scanners, multi-function devices (MFD), and desktop scanners to collect data and documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage, store and organize emails within the system or via third-party apps Process of extracting, transforming, and loading data Convert files to a different format Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Search for specific words or phrases within a document or database Scan and validate an ID barcode Edit, touch up, and convert images for publishing Ability of software to identify an image among other data Compile and organize data into specific metrics Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. Embed/link applications into third party software so it can be accessed within a third party system Retrieval of embedded metadata that is present within a file Share, track, and store machine learning models and data. Access software remotely via mobile devices Process of testing an ML algorithm by feeding it training data to learn from Manage and support multiple languages Allows users to manage data from a number of sources Create content in various formats, such as print, PDF, HTML and more Drag and drop/visual interfaces that allow non-tech users to build without writing code Ability to recognize printed or written text within digital images or scanned documents Analyzing historical and current data and generating a model to help predict future outcomes. Outline and document business processes via step-by-step building blocks Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Capture data electronically View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Automate processes from start to finish without human assistance Track revisions and updates made to files and navigate between different versions Allows the integration of data between different web services Create, design and manage workflows for repetitive tasks Selects specific portions of images, files, texts, websites or documents Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 4.1 (14) Free Trial Basic $1.00 Per User,Per Year Value for money 4.1 (14) 4.1 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (16) 4.3 Based on 16 reviews ## User reviews Overall rating 4.2 Based on 17 reviews Filter by rating 5(8) 4(7) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent TH Thomas H. IT Project Coordinator Education Management ### "Continuous Improvement goes a long way" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 18, 2022 We were using KnowledgeLake on prem long before I started working here; the experience with KL Cloud has improved significantly as more features and reliability improvements were brought online with successive versions. I was incredibly dissatisfied with the software as delivered a few years ago, but after several releases and working directly with developers, it has improved significantly. Pros The UI/UX is nice, and being able to decouple it from our on-premise infrastructure was a huge win for us operationally. This coincided with a migration to SharePoint Online for most sites, so the two products do make a good pair. Cons Many of my complaints were resolved in successive releases, but I suppose what I liked least were some of these design quirks. For example, a long standing issue where KL Cloud would lose the auth token to Azure AD and break adding new users silently. Our complex workflows were often problems, and we did have initial performance problems. But, good customer service led most of these things to be fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nina N. Digital Transformation Manager Textiles ### "Poor Fit" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 18, 2022 I do not believe that the AP or HR product s were a good fit for our processes. Pros The image & data capture for our AP and the digital document storage for our HR are the most important features. Having access to digital files is great. Cons The AP software is more cumbersome & time consuming for the user than our previous process. It has also added to the workload of our AP team. The integration with our accounting software is limited and has reduces functionality on the AP side. The method in which security is handled on the HR side is tedious and difficult to maintain. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nereyda M. Financial Aid Advisor Higher Education ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 18, 2022 Pros The product is easy to use. The interface is clean and clear. Cons I feel like the ability to move documents into different queues would be helpful. Or having a workflow to review documents and send them to an archive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Patsy M. Payroll Manager Consumer Services ### "KL Review Survey" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2022 good Pros The capability to integrate multiple systems to achieve our goal of creating and pre-populating each specific new hire packet which in turn increases compliance and minimizes the time spent when onboarding new hires. Being able to electronically store documents that can be shared company wide by other users, helps reduce the need to maintain paper files. Cons The time it takes to update the electronic file when uploading the new hires, delayed not really real-time. Reasons for choosing KnowledgeLake perhaps because we already were using a legacy KL product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Allison G. Program Manager Higher Education ### "Ease of use for customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2022 KnowledgeLake's team has been great to work with, very engaged! They are continually working to improve the product. Pros The fact that KnowledgeLake is very intuitive and easy for customers to learn is its biggest plus. Cons There are still features of KnowledgeLake's products that are being built out - i.e. the platform is not fully mature; this is not necessarily a negative because they are regularly releasing new features and making the product more robust for their customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rachel G. Administrative Assistant Real Estate ### "KnowledgeLake was a huge factor in our conversion of documentation." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 11, 2022 Pros KnowledgeLake was a huge factor in our transfer of documentation vs. our in-house employees having to tackle this as it would be super time consuming! As KL was able to do this in a matter of weeks & kept us in the loop of the progress. The File queue, View options, Category customization AMAZING! Cons The integration process had some hiccups in regards to duplicate files so that was a bit frustrating but really this is a small con because they were able to get it back up and running quickly! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Kathrin F. Programmer Machinery ### "KnowledgeLake Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 11, 2022 Pros We use KL Imaging. It is easy to use and integrates well with Sharepoint Cons We have ran into issues with set up and integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chris S. Accounts Payable Manager Higher Education ### "KnowledgeLake with Workday" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2022 Pros Besides being fairly easy to use, the customer service is a huge plus. Very attentive and responsive. Excellent people to work with! Cons Not easy to report from. Also, RPA is very sensitive to browser changes. However, that has been addresses quickly each time it has happened. Alternatives considered [OnBase](https://www.capterra.com/p/62208/OnBase/) Reasons for choosing KnowledgeLake Price and working relationship. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2022 Happy New Year! Thanks for your review Chris! AB Angela B. Technical Applications and Development Manager Information Technology and Services ### "Knowledge Lake review" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 6, 2022 Sales is misleading. Pros Ease of use. We are using an older version of KL Cons KL does not host require company to use SharePoint online. Does not make this clear during contractual process. Reasons for choosing KnowledgeLake We already had product, but I would switch to another SaaS product if avail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Denise H. Senior IT Consultant - Enterprise Applications Higher Education ### "KnowledgeLake review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 We have found KnowledgeLake to be a great partner with the University since 1999 and have been. Things were a bit rocky from a responsiveness standpoint during the "Hitachi" days and were thrilled to learn that \[SENSITIVE CONTENT HIDDEN\] reacquired the company and is continuing to invest in state-of-the-art functionality. We licensed the KL Cloud subscription in September 2019 and are once again enjoying a great partnership with KnowledgeLake. We are enthusiastic about employing all of the modern functionality and really like the option of choosing document repositories housed on either SharePoint or Azure Blob. Pros The capture, index, release, and retrieval functions have historically been the functions in use at all departments. Our current transition to KL cloud offers us new opportunities to 1) use alternate document repositories other than SharePoint and 2) streamline work through the use of machine learning tools. Cons The original capture server software required customization to integrate with our administrative systems of record. Capture Server Pro was an improvement that helped streamline these integrations. Our recent experience with KL cloud offers APIs with other known cloud-based products such as Workday. We look forward to exploring additional opportunities for integration and process automation. Reasons for choosing KnowledgeLake Price, out of the box functionality, and evidence of strong customer/vendor relationship which has played out many times over. Additionally, as primarily a Microsoft shop, we valued KL's strong partnership with Micosoft particularly at a time when SharePoint as the back end repository and our investment in SharePoint as our content management software complemented each other. Going forward, KnowledgeLake provides a strong transition path for moving documents from on-premise environments to, in our case, SharePoint On Line or the Azure Blob. Finally, their cloud-based products offer process automation improvements that will be leveraged by the University to focus resources on mission critical activities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/137150/KnowledgeLake-Connect/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)