Average Ratings

3 Reviews
  • 3 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • VIN Viper
  • www.vinviper.com

About VIN Viper

Used by automotive professionals to quickly scan VIN barcodes, appraise vehicles and source inventory.


Spotlight-media-placeholder

VIN Viper Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

VIN Viper Reviews Recently Reviewed!


Good product, when it worked. Worst customer service I have ever experienced.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to scan and extrapolate needed values and reports. I like the fact that it also gave you a desktop version to allow the dealership to access data without an additional user license. I thought it was a good value for the price.

Cons: The system is frequently down; like weeks at a time. You call or email support and no one ever responds. Absolutely the worst customer service I have ever experienced with any product. I finally cancelled my subscription. It was not always this way. Early days someone would answer the phone. The last year of service you could never get help. Would use it again if I had some assurances that they would support us as users.

Overall: Great service and great product for at least 2 years or more. Had to switch to have a reliable product while attending auctions and while appraising vehicles.

ALWAYS down ! AND, just try to call in and talk to someone

Jul 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like when it works, seldom, VERY seldom.... seems like perhaps once a week. It goes down, noone ever answers at support

Cons: When it DOESNT work (most of the time).... I've NEVER seen such terrible support in my life. THis is not a joke, REALLY... they never answer and never call back. May be out of business...

Overall: NONE

Very hard to decode

Mar 31, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Is very a helpful tool to check all the information about a vehicle, its give you the year, model, manufacture, etc

Cons: The pricing is something I do not agree, any information can be found online for free.