# eDesk Pricing 2026 | Capterra > Learn more about eDesk pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/137210/xSellco-Helpdesk/pricing --- # Pricing for eDesk [4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) Write a Review! ## [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) has **5** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No ### Free forever $0 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Free forever plan includes: Not available ### Shopify Entrepreneur Plan $39 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Shopify Entrepreneur Plan plan includes: Not available ### Performance + $179 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Performance + plan includes: Not available ### Team $69 **Pricing Model:** Per User **Payment Frequency:** Per Month Team plan includes: Not available ### Professional $109 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: Not available ## Popular alternatives to [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Looking to learn more about Customer Service software similar to eDesk? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by QualityUnit [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1724)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Freshworks [4.5 (3443)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/137210/xSellco-Helpdesk/alternatives/) ## What do others say about [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) pricing? Value For Money[4.1(71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) Pros Cons [Read All 71 Reviews](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) Read Full Reviews Below Frank C. CEO Retail, 1-10 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 3.0 Value for Money 1.0 Reviewer Source Source: GetApp September 19, 2023 "eDesk Review: Poor Communication and Overbilling Issues" **Overall:** As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. **Pros:** It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. **Cons:** Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. **Alternatives Considered:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Vendor Response By xSellco on October 3, 2023 Dear Frank, We greatly appreciate you taking the time to provide feedback on your experience with eDesk. Your insights are invaluable to us, and we are committed to addressing any concerns you have raised. Regarding the points you've mentioned in your review: Plan Selection Clarification: We understand that there may have been some confusion during the plan selection process, and we'd like to provide further clarification. You initially trialed our user-based plan, and when you decided to make a purchase, our system retained your selection of the user-based plan with the optional AI add-on. Upon clicking "Pay with this card," which you registered with us, our system processed the purchase accordingly. It's important to note that customers who try our user-based plans do not have the option to switch to ticket-based plans on the subscription page. Therefore, the selection of both plans simultaneously would not have been possible. Customer Support Interaction: We apologize for any misunderstanding during your interaction with our customer support team. Providing clear and accurate assistance is a top priority for us, and we genuinely appreciate your feedback. We have conducted an internal review of your case and, aside from the need for improved communication clarity, we could not identify any other issues. We would like to express our gratitude for your initial response to our Chief Customer Officer. However, we have not received a response from you in the past few days, and we would like to continue our conversation. Your satisfaction is important to us, and we are here to assist you further. Best, Eamon Frank C. CEO Retail, 1-10 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 3.0 Value for Money 1.0 Reviewer Source Source: GetApp September 19, 2023 "eDesk Review: Poor Communication and Overbilling Issues" **Overall:** As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. **Pros:** It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. **Cons:** Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. **Alternatives Considered:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Vendor Response By xSellco on October 3, 2023 Dear Frank, We greatly appreciate you taking the time to provide feedback on your experience with eDesk. Your insights are invaluable to us, and we are committed to addressing any concerns you have raised. Regarding the points you've mentioned in your review: Plan Selection Clarification: We understand that there may have been some confusion during the plan selection process, and we'd like to provide further clarification. You initially trialed our user-based plan, and when you decided to make a purchase, our system retained your selection of the user-based plan with the optional AI add-on. Upon clicking "Pay with this card," which you registered with us, our system processed the purchase accordingly. It's important to note that customers who try our user-based plans do not have the option to switch to ticket-based plans on the subscription page. Therefore, the selection of both plans simultaneously would not have been possible. Customer Support Interaction: We apologize for any misunderstanding during your interaction with our customer support team. Providing clear and accurate assistance is a top priority for us, and we genuinely appreciate your feedback. We have conducted an internal review of your case and, aside from the need for improved communication clarity, we could not identify any other issues. We would like to express our gratitude for your initial response to our Chief Customer Officer. However, we have not received a response from you in the past few days, and we would like to continue our conversation. Your satisfaction is important to us, and we are here to assist you further. Best, Eamon [Read All 71 Reviews](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)